I would give 5 stars because I loveeee the yogurt and toppings but today was a terrible experience…read more The young lady working the counter was rude and disrespectful. She made my friend and I very uncomfortable. Since there is no manager present I'm hoping this review might be helpful. Management needs to speak to this employee about not yelling at their customer across the room about where the garbage for the sample cups is (i was looking for it) but rather politely explain that it is on the counter not the ground.

The dark chocolate sorbetio is a must try. It looks like poo but if poo tasted this good... Added…read moreoreos and peanut butter cups to the dark chocolate sorbetio, amazing.

The burgers were good, and the chocolate milkshake was excellent. My friend found the cheeseburger…read moreslightly overdone, but I enjoyed my chicken sandwich. Removing one star because the wait was a little long for two sandwiches and a shake. I expected it to come out quickly, but we were waiting close to 30 minutes. Also, the walls are covered in AI art which was a little disconcerting when I first entered.

Rady and the server behind the counter were "eggcelent" in their service and hospitality. From…read morestart to finish, they checked-in occasionally to ensure that the food was to your liking. I emphasized my take on the elote fries and Rady was kind enough to take my suggestion to heart. The burger was excellent in that it was perfectly cooked, flavorful, and the egg on top was cooked perfectly runny, which enhanced the umami of the overall burger. It was definitely a pleasant experience and their menu is so expansive that I can't wait to come back to try more of their other selections. For the elote fries, I hope they'll elevate it even more by making it more similar to actual elotes, by adding more corn and coating the fries a bit better with actual elote condiments and cheeses. Highly recommend giving them a try if you're down for a simple yet delicious burger! Thank you for reading and best of luck! (:

Cold Stone Creamery first opened in Staten Island about four years ago. I was introduced to this…read moreice cream parlor by a friend/ sorority sister who lived in the neighborhood. This is place is named for its technique of mashing ice cream so to speak. There are a variety of flavors and toppings that you can choose from. The staff takes your desired amount of ice cream (small, medium, large) and puts it on a "cold stone" and then adds the toppings and then mixes & blends everything together. The prices range depending if you want a "cold stone creation" or your own creation & on what size you want. Their size names are "like it (small) love it (medium) gotta have it (large)" but be advised if you order "like it" the amount is so much it will completely fit in the (love it) cup. cold stone also makes original flavors such as french toast, cake batter, and cheesecake flavored ice cream.

I feel cheated and robbed from cold Stone creamery by the store manager, Anna…read more The first week of January 2026 I went to discuss and possibly order a cake for a birthday on Jan 31. I wanted an image put on top of the cake. There was no way to tell how this image would look on the cake because the store isn't equipped with the kind of technology that can drop and drag a photo so that you can see what it would look like on the square cake. I was very apprehensive Anna Constantly told me to trust her trust her trust her. I kept telling her that I need for her to understand what I want, it seemed to me that she was yessing me to death. And I kind of felt rushed and pressured into placing the order. And reluctantly, I did place the order but 24 hours later I changed my mind and I realized that she had no clue as to what I wanted. I didn't feel confident that she was going to make the cake the way that I wanted it and I know that I'm in my timeframe to cancel since there was three weeks to go before I needed the cake. Upon arriving to the store to cancel the cake, I was taken by surprise by Anna and her other colleagues that they did not know how to process a refund you would think you simply hand your debit card over and they reverse the transaction, but this was much too complicated for anyone inside of cold Stone creamery to even comprehend how it was done. My refund of $111.14 had to go to the corporate office, I asked Anna to give me a receipt, some sort of trust and faith that we mutually understood one another that my $111.14 refund was indeed coming back to me. She offered me no receipt she offered me no confidence whatsoever Ave other than her word alone that I will be getting a refund she told me to trust her. So 3 weeks later today is January 23, 2026. I still have not received my refund. When I called the store any one of the employees tell me that they are not educated or understand understand the refund process. So therefore I'm still waiting for my refund of $111.14 which I believe I am never going to receive. I feel cheated. I feel robbed. I will never trust this ice cream shop ever again. I am very disappointed in this whole entire process. I have never experienced something like this before and I think other people should also be warned when you shop in cold Stone creamery. They may or may not understand what you want and when you decide, you don't want the product because you don't feel confident that they could actually make what you want I think they get insulted and they try to give you a hard time to prevent you from taking your money back. I am going to fight with these people every single day until I get my money back.

Loved this cute little icecream shop and it's late night so expect a line (usually quick). He…read moreoffered a good variety of flavors and lets you taste them try my favorite pistachio (go good) . The owner offers an alternate discount each day of the week. The owner was there and he was a pleasure to speak to friendly welcoming you can tell he loves what he does. See you there .

Took my daughter and three of her friends here on her half day from school. The place is very…read moreclean, with plenty of selections and great specials throughout the week. The staff was super nice and accommodating--especially with a group of four 10-year-olds! We all had a great experience and will definitely be coming back.

Place is OK. Not great, you're making it yourself, all she does is ring you up. What's with the tip…read morejar, and tip on the credit card machine? I am a very generous tipper,over 20% of the total (including taxes). This is ridiculous. It's uncomfortable,we won't be back. The whole tipping thing is out of control. I tip waiters,waitresses, bartenders,people that deliver food, Car service/uber drivers and mechanics . Just ringing me up? BOLLOCKS !

I went there for my birthday went with a friend the staff was friendly and love the options of…read moreflavors and topping from actual fruit and sweets. I love wall decor makes it a fun spot to be in theres indoor seating and outdoor seating.

Food was tasty and good. they use to have roast duck, but some customer was intimidated by it. The…read moreservice was efficient and accommodating. The place has good decor and ample space

This restaurant has been around a long time, if you are looking for a tried and true Chinese…read morerestaurant in Staten Island that serves cocktails, this is a decent option. The decor has not been updated in a long time but it doesn't look it's age either. It's clean Asian themed decor. Service is efficient, not particularly warm but not bad. I ventured outside my normal choice and I won't be doing that again. My usual go to is the egg rolls, pineapple fried rice and I add shrimp for my drink I ask for pineapple juice and coconut rum. This time I ordered pan fried noodles with seafood and the frozen mango margarita. I was disappointed, the dish lacked the flavor I was expecting and so did the cocktail. My husband had our usual and he was very happy, our friends had the chicken pad Thai and mango mojito and they were also very happy. Next time, I'm going back to my usual order lol.

Great spot to stop and grab a quick ice cream. Staff were friendly. Choices have increased from the…read morelast time I've been here which I thought was great. Prices are reasonable. Didn't realize it's called Cool Ice and they serve Ralph's. It's close to home for me so it's convenient.

They are the new king of icy's on victory blvd. The sugar free lemon and cherry are amazing. The…read moreservice is quick and they pack the quarts tight. Sometimes you get a line, but it moves quick and you're on your way will a delicous desert.

They not only raised the prices of the bowls, but the quality of the fruit and the staff also…read morechanged. What was once an affordable, cozy, comfy atmosphere has now become too costly and corporate.

If you choose on working here or supporting this location don't. They treat their employees like…read moredirt and their manager Kathy sounds just like her name, miserable. A manager who genuinely believes "the customer is always right" even if the customer is harassing their employees. I was witness to a situation I wish was worked out more properly by management. Also the kitchen is disgusting.

Sooo many exotic flavors and creations. This is my type of spot. If you're looking for something…read moresweet and decadent, this is your place to be. The Asian inspired sweet treats and aesthetics worked phenomenally and complimented each other nicely. The staff and service were just as sweet and enjoyable as the food haha. I'll be back for more of that sweet potato ice cream!

This place used to be dynamite. Great owner/operator, clean. It's just gone downhill recently. One…read moreof the employees cut her finger and bled all over the ice cream and just left it? Very odd. They need to keep their adult customers and not rely on the local High School kids. Their product we're all extremely delicious, but everything seems "Old"? Not recommended