caring of my dogs was fantastic. they helped me with one of my older dogs who needed to be…read moreeuthanized due to health issues. My other dog died at home before his appointment. I was a mess and they looked after me and my dog. It was done kindly and with respect for the animals and myself. I have been taking my dogs to this clinic since i moved to the area. while the vets and techs may change over the years the care is still top notch.

Thank you to the amazing Vet Tech Julisa and the wonderful team at BHVC!…read more I meant to write this review sooner, but better late than never! We are not clients of this clinic but they were gracious enough to give us an urgent appointment last April for our cat Felix "fefe" who was clearly at the end of his life. He was very old and had stopped eating over the course of several days so we knew it was time. Our regular vet was on holiday but the BHVC was able to take us in right away when we explained the situation. It was a heartbreaking ordeal and was made even more stressful by the fact that we were unfamiliar with the BHVC, but the staff at the reception desk and our vet tech Julisa greeted us with kindness and compassion. Julisa in particular was absolutely amazing! I was total reck, but she was kind, understanding and supported us every step of the way. I was even more touched, when a month after fefe's passing we received a beautiful condolence card signed by all of the staff. Thank you again to Julisa and the team at the BHVC for all of your compassion and support during that difficult time. Brigitte and Ed

We always have a good experience here. I have been taking my dogs here for over a year and nothing…read morebut good vibes and great service. With the cost of doggie health care, I love that they have a plan that is inclusive of many of their services. Our dog needed her teeth cleaned, and they treated her with so much love and respect. She wasn't so traumatized, which can be common with our anxious German shepherds. I also love how they are not pushy. They give you all the options, they make recommendations, but in the end, I never feel like I have to purchase everything that is recommended. Unfortunately, it's expensive and I try to balance that what's good for them and what's in my budget. But they are so good here abou that, and I think that says a lot about them. Thank you for being an awesome Vet, Louie and Zero don't seem to mind coming there, but that maybe all the snacks you give them!

My experience with Dr N Wanis during an euthanasia last year was awful. He was like a grim reaper…read morewalking around with two syringes in his hand. All I could feel was his pressure instead of giving me space with my beautiful girl in her final moments. Deaths are hard when they are unplanned; the care of the veterinarian becomes so important when walking into an unknown facility at the mercy of who you are going to get. My girl felt like her liver was exploding, and without tests, he suggested she had thrown a blood clot. He had no way of knowing; this information was given to me by my animal communicator after she transitioned. I did not even get a chance to say goodbye to my best friend before he rushed in to administer the syringes. It made a terrible experience even worse. I still have so much remorse for bringing her to this facility. I have heard that euthanasia is one of the most common occurrences for veterinarians; surely your bedside manner should be so much better than what it was. The fact that I am writing this review 15 months after her death means something.

I left my dog here last week for 9 days while we went on a trip. On the morning that I was supposed…read moreto pick him up, I received a call that something was wrong with his eye. I immediately picked him up and was shocked to see A DEEP HOLE in his right eye. It was swollen almost shut and covered in pus. I couldn't believe how bad his eye was and that no one had called us! We rushed him to the animal hospital where we were told that the cut was so deep he needed to see a specialist. He was obviously in a great deal of pain so the hospital had to give him pain killers while we waited. He had emergency surgery today which cost us $4000 and there is no guarantee he won't lose his right eye. The doctor confirmed that this had happened several days prior and had been getting worse. I am outraged that no one did anything while he was in their care. Photos taken show that his eye was obviously infected days prior and no communication was given to us or his emergency contact. Do yourself a favour and book somewhere else. Even though management refunded us for his stay, the mistreatment and neglect of animals like this is not okay.

I don't trust my babies with just anyone, and I feel so at ease leaving them here. It's obvious how…read moremuch the staff here love the animals. The price is amazing, and the pet journal add-on lets me see how my little ones are doing! This place is amazing, not very far from Ottawa, and the cats are having a blast!

I am a TICA registered breeder and I have been looking for a veterinarian that I can trust and…read moredepend on for the last 6 years. Dr.Ireai and Dr. Katie are the most amazing, thoughtful, dependable, knowledgeable, fair and honest Veterinarians that I have ever had the pleasure of entrusting my precious kitty's to. They are the absolute cleanest Veterinarians hospitals I've ever been to and they reclean the table in front of me so that I can feel confident that I'm putting my kitties on a germ free exam table. All of the staff there is super friendly and caring. They even email me to tell me that they spent time giving my kitty love and cuddles while they spend the day in their care. The front desk staff is extremely organized and they even call me back when they say they will. I highly recommend the Lansdowne Animal Hospital.

I had a devastating experience with Landsowne animal hospital and am sharing this here in the hopes…read moreit might encourage a pet owner to pursue end of life care with another veterinary care option. Following a delayed diagnosis of kidney failure, we were counseled to have our 13 year old, beloved dog put down (to be clear, this was absolutely the right option for us and we did feel supported in making this decision). Because our dog was unable to walk, the veterinarian agreed to come to our home. When he arrived, I was very distraught and emotional, and he had forgotten to pack with his supplies the anesthetic. While we all make mistakes, I was devastated when the veterinarian asked me if I thought my dog Bella 'would be ok without it.' I said no, and that he should go back to the clinic and get it before performing the procedure as I wanted to be certain Bella would not be in any physical or emotional distress. The procedure itself was not smooth. My husband had to physically assist and the veterinarian took about 10 tries before being able to find a vein (I shudder to think how distressing that would have been to my dog had I not insisted on the anesthetic). Fast forward three weeks; we had selected (AND PAID FOR) the option of having Bella's ashes preserved and returned to us. I was informed this would take 2-3 weeks. When I called the clinic on 3 weeks +1 day I was told Bella's ashes would be returned to me within a few days and the clinic apologized for the delay. When I saw the clinic's phone number on light up on my phone an hour later it was with the expectation the ashes had arrived. But no. The clinic was calling to inform me they had 'neglected to process my payment and so....ugh....Bella is still here.' My poor, beloved dog has been sitting in their freezer, forgotten about, since February 3. I don't have a lot of experience with pet loss, I will admit, but this hurt my heart terribly. I walk past the clinic daily and knowing Bella has been there all this time, was devastating for me. I share this in the hopes that someone who is seeking kindness and compassion in their veterinary care option, goes anywhere other than Landsdowne, because you will not find an ounce of either of those there.

very, very expensive, but I felt like our dog was getting good care from the vets. However, after a…read moreflair up of a chronic condition that required antibiotics, they just refused to see him. No idea what any vet would have said about that since I could not get past the very unpleasant front desk people.

I have to say a big thank you to Dr. Gemmel for taking such good care of my dog, Stewie…read more Stewie was diagnosed with a pinched nerve or slipped disc by an emergency vet, and a few days later he lost use of his back legs and had very weakened front legs. Dr Gemmel helped with appropriate meds and assessments. She listened to my concerns and was on board with having my dog heal on "bed rest" at home as I couldn't afford surgery. ($6000) I really appreciated that she typed up the instructions for me on paper, making things fool proof. When you're handed 5+ medications it can get a little scary and overwhelming. I really appreciated that her techs called me every few days to check on Stewies progress. I also really appreciated that the vet would call me if I needed advice. RX refills are also fast which is super helpful. I can tell dr Gemmel truly cares for animals. She didn't push a bunch of extra expensive treatments and understood my financial stress. My dog wasn't terrified of her either; as he usually is with most vets. A big thank you again To dr. Gemmel and your staff!

Small vet clinic with two vets- Dr Singh and Dr Moein, and 3 competent helpful support staff. Open…read more6 days a week-caring, attentive, and they provide thorough animal medical care at affordable prices. I have several cats and over the years, they had various issues and all were dealt with efficiently and in a very caring and supportive manner. They actually care about the animals and and although they do have to make a living, their prices are lower than several vets we had seen in the past. In this day and age where the economy and political climate are so volatile, people often abandoned their ill pets because they cannot afford the prices of vets. Innes road animal hospital may be a small vet clinic but what they offer ( primary care for cats and dogs, various surgical procedures) but they are big on compassionate, evidence based care.. If they ever close, I will have to go out of the city where a few more caring and competent vets can be found at reasonable prices.

Dr Singh is very kind and knowledgeable veterinarian towards animals and owners alike. Along with…read morehis staff your experience will be friendly, positive and a sincere approach to your needs.

Unethical & unprofessional. Do not take your pets there…read more We had an appt for 3 pm. I called them @ 2:45 p.m. to advise that we would be late by approximately 15 minutes. They said no problem, just be here before 3:15 p.m.. Not even 5 minutes later the office called me back & refused to see Stormy (13 year old shih tzu) because he is old & is too sick to be able to see him. We were 5 minutes away by this time. I was crushed. Stormy is really not well & they refused to see us, even with an appt. We would have been there by 3:10 p.m. This after my regular vet couldn't see us in a timely manner so they referred us to the Carling Animal Clinic. The Carling Animal Hosptial tried to send us to the Ottawa Veterinary Clinic at Carling, but they charge 2x the $! How could they refuse to see my dog because he's old & has too many symptoms?! It's unethical & unprofessional to say the least. If they did it to me, they will do it to others.

Their website says that they take new patients (top of their website) but the receptionist says…read morethat they take only healthy new patients. So in order words, you take no patients right? because why going to a vet if my pet is healthy. Ridiculous response from an rude receptionist who should not work in a vet hospital. When you're dealing with a sick dog that has cancer you really need more compassion.

Exceptional service from the front desk people to the technicians and Dr Ira. This is the third vet…read moreI've tried in the region and the first that isn't price gouging and who behave as caring, knowledgeable practitioners.

One star is even too much for this place. I strongly…read moresuggest t all cat owners not go to this place. We have brought in our new kitten for his first exams, vaccines and to get neutered. Each appointment was with a different doctor and never the same price as mentioned on the phone at the time we booked our appointments. We had such a bad experience at the last vaccine appointment before the surgery I didn't know if we should go back. They are not referring back to the cats file and are asking questions that is definitely in the file ( like if he as a microchip... yes you are the one who did it!) I was so concern that we wanted to talk to a manager or someone in charge. No one would take our call. We made a review on google, not a bad one, just fair, about our concerns. We then received a registered letter to ban our pet from the clinic, can't even buy the cat food there anymore. If this is how they handle a simple concern, I would want to know how they handle a real problem. My cat's health and safety is too important to me to leave it in the hands of a place that doesn't even care about the animal. DON'T GO THERE, there are plenty of good places in the city, avoid VETERINAIRE DU PLATEAU.