We rented a home (Got It All) on Smith Mountain Lake through CB Sales & Rentals, June 13-20, 2026…read more The communication with them prior to arriving to the house was perfect! The house was a great fit for our family however it was literally crawling with bugs (roaches, centipedes, millipedes, silverfish)! I called the office and left a message when no one answered. I NEVER heard back from them! It was so bad in my youngest adult son's bedroom downstairs that he couldn't even sleep in the room. He ended up sleeping on the downstairs couch all week. My husband called them towards the end of the week and it took 8 tries before anyone even answered the phone. The house was one of the most expensive we have ever rented on SML. You would think there would be some pest control at the house!

CB Sales & Rentals were the agency that managed my rental home. My home is a luxury home and…read morerenting it out was a necessity due to upkeep. I don't know where to begin except to say it's been several years and I am still repairing things after a major disaster, renting to a family that ignored the contract. I felt I had no support from CB Rental. First red flag was an appliance that needed replacing which was replaced within 48 hrs. That didn't seem suitable to the agent and I was told, " you pick one out or I will." Yes, the renter had a loss from the appliance not working , but they didn't get renter's insurance, as suggested . The renter could have been seen as being distinguished and privileged, and a good prospect as a renter, however they showed no respect for my home. Animals ( pets) were slipped into my home and caused a lot destruction. I asked the renter to leave and unfortunately many household things seemed to have gone with them.. I practically begged the agent to do a repeat walk through of my home after it was vacated, they refused. They also refused to share any pictures they had taken during the renters exit period. that clearly showed damaged. Many items were destroyed. I asked the agent to hold the deposit, that didn't happen. I got a check for less than 50.00. In summing up my review, this experience was one of the most difficult I ever faced. I regret ever meeting the agency owner. I will never understand the 5 star reviews that I've seen posted in their site.

Penny Hodges of Wainright at Smith Mountain Lake is an incredible asset to the company. She went…read morefar, far out of her way for us as we searched for just the right place for our next home. She is incredibly easy to reach via phone or e-mail, stays in touch, listens to your personal needs--and then her vast knowledge of the area allows you to pinpoint where you'd like to build in just a few hours with her on the gorgeous lake. She individualizes everything, and knows every resource in the area. We can't thank her enough for her fabulous introduction to this wonderful community!

Poor maintenance services. Not enough reserved parking spots for the disabled. Dogs are not on…read moreleashes and allowed to run the parking lot. Overall not worth paying for poor service.

Very rude and unprofessional business. Will not EVER. Do any type of business with them. For…read morecontext me and my boyfriend applied for one of their rentals and I was rejected due to a collection on my credit and my boyfriend was accepted. They informed my boyfriend he can still move in ALONE and initially I told him no but then I thought about it and told him he can go ahead and get the place for himself. I was in the process of looking for my own place alone. He told me he applied again and asked if I could check on his application because of his work schedule he cannot contact them. So I contacted them and was informed by customer service they would forward the questions and ask the office for an update. Today my boyfriend received a NASTY and unprofessional email. Stating for his co-applicant to stop contacting them about his application because I was rejected. In the message they made sure to make it clear that I cannot move in with him which I already knew. I will be contacting the better business bureau because this business needs to be reported for their unprofessional behavior. I work in corporate and know this is not how you handle matters in a professional way.

A friend of mine is renting from them. The grass hasn't been mowed in so long that is going to have…read moreto be weed eated and then mowed. There is poison Ivy and vines growing up the side and back of the house and around the upstairs back window. The vines are getting in the gutters which in the long run will cause the owner more money. This is unsafe and unsanitary. It causes mice, rats, snakes, raccoons, and there is a skunk hanging around in the back yard. Very unpresentable. There is a for rent sign in the front yard and it is very unprofessional to advertise this way. DO NOT RECOMMEND!