I don't understand why everyone is ripping on Frontier. You GET what you PAY for. It's a cheap flight and I was lucky to get a direct flight too Las Vegas from DC. I was expecting it to be a bumpy ride and it was a misconception because it was so smooth I was able to fall asleep the whole 4 hours. I mean sure they charge you for snacks and drinks but even paying for that it is still much cheaper then other flights. I would suggest eating a big meal before your flight in the airport. I spent $15 extra on a seat with leg room and it was absolutely worth it. I would fly frontier again. My only complaint is that claiming my bag took to long and they need to hire more staff there. That's about it. read more

The trip from Dulles to Cancun airports was fraught with hassle, miscommunication and delay upon delay. The initial one-hour delay of the flight was not communicated on the website, so when my traveling companion and I arrived to the airport in time for the originally scheduled time, we were dismayed to see that the flight was pushed back. We didn't mind much about it at the time, and called to reschedule our shuttle service and check-in at the hostel we were staying for the first night when we arrived. After we boarded the aircraft, the wait continued, with more and more misinformation being fed to the passengers by the captain. He kept assuring us that the flight's problems would be resolved in 15 minutes. "Just have to finish up some paperwork. We just have to do a quick re-sequencing of the valves." As the hours passed, we communicated the delays to both our shuttle and check-in desks to let them know what was happening, until our hostel could no longer accommodate our schedule ... LEAVING US WITHOUT A PLACE TO STAY FOR THE FIRST NIGHT. We scrambled on my friend's smartphone to find other hostels we could stay in instead, but kept finding all of them filled to capacity. The captain continued to delay take off further and we began to panic about being dropped off in another country so late in the night without any accommodations. After becoming obviously distraught, the man sitting next to us offered us a place to stay, an offer that made me just as anxious in accepting, as I knew no one in Mexico and his place was a 3 hour bus ride from our original destination in Tulum. Five and a half hours later, the flight departs and we make it to Cancun around midnight. Frontier offered no help in finding places to stay or offered anything in way of a discount in way of the ticket to make up for the time lost. Awful experience. read more

Worst airline I have ever flown. Bags weren't on our flight. Every single person we dealt with at the DC airport was rude and completely unhelpful. Just called again and "customer service" refused to pick up after she said she would be there till 6. Really wish I could give it negative stars. read more

I will never fly this airline again. The tickets were cheap. I'll give them that. Until I checked in at the airport. Here's where it gets ridiculous. I packed my bag for carry on, because I don't like paying extra just to check a bag. This means I didn't pack certain things, like hair products and perfume, because I wanted to make it through security. Well, none of that mattered. Ended up checking my bag anyway. Why? Because it was $30 to check my bag, and $40 to carry it on, each way. So, I spend $60 in baggage fees. My flight out was delayed, which I didn't mind much because they are in the worst part of Dulles and there are no restaurants around (except for a Subway, but I was looking for some pre-flight drinks). Then, when we came back it took more than 45 minutes for them to get the luggage out. So, now I understand why people would pay more to keep their bag: you end up wasting an hour of your life at baggage claim. Oh, and on the return flight the flight attendants didn't feel like doing anything so they refused to do any beverage and/or snack service. They didn't even give us a glass of water. Seriously. I'll never fly this airline again. read more

Dont be fooled by the "low fare"...it does not include the seat! That costs between $16 & $50. I didn't find that out until I went to check-in (I'm sure it's in all the fine print, but serioulsy who reads that and I've never heard of such a thing)!. I expected $25 for 1st checked bag, but not $30 for a carry-on (except purses and laptop bags). And don't think you'll avoid baggage fee if your bag turns out not to meet there measurement requirements - it'll cost you almost double at the gate. No free water, soda or peanuts. You pay for everything! I didn't try to use the restroom because I was afraid they would charge for that too! read more

I had the WORST experience on with you. It was my first time flying with Frontier & definitely will be my LAST! My flight was scheduled for 9:10A on 5/27/18 but kept getting delayed with one excuse after the other. First the weather when all other airlines were leaving ontime. Then after waiting 4 hours the next excuse was "hot breaks" then 2 hours later it was the windshield wipers. After waiting so long I decide to take another flight but the staff said that they wouldn't release my luggage until the flight was cancelled which they didnt cancel until almost 5:00P. By that time the only flight going to my area was at 10:15P on another airline. Which I had to pay $600 because it was such short notice. Mind you I had been at the airport since 7:00A. I ended up not getting home until 2:00A the next morning. I am beyond disgusted with your service. Never will I fly with you again or refer you to anyone. Anyone booking with them I recommend you save yourself the suffering & fly with someone else. read more

This airline is so bad that they should be paying their customers to fly instead of the other way around. The initial price to fly with them is cheaper than the others, but by the time you pay for your seat and your luggage checked and/or checked it costs the same. The online check in process if a complete joke. It took almost 45 mins to navigate their website and decline all the offers to upgrade before I was able to confirm I wanted to check in. The plane was just as bad, the seats were so uncomfortable that they felt like a hard piece of plastic with a leather cover NO cushion of any sort and they do not recline. Overall this is a terrible airline and not worth the money they charge. read more

I would rate a zero if I could. I will never fly Frontier again. Our flight was extremely overbooked. The seats were the most uncomfortable I have ever sat in. The personnel provided very poor customer service. Carry ons were not allowed because it was so overbooked, then they charged for the carry ons that were allowed. Never again. read more

WORST flying experience ever! Here's why: 1) Tickets may be a bit cheaper than other airlines but they will get that back by adding baggage fees. To bring in a carry-on, it costs $50 hence forcing you to check it in for $25. Sneaky! 2) Very under-staffed and inefficient. I checked in and got my boarding pass only to find out no seats were assigned. So I had to wait in another ridiculous line while everyone boarded. I was put in the middle seats even though I requested aisle seats upon booking my flight. 3) Did I mention they're RUDE? 4) Flights don't seem to leave on time. They are so SLOW. In fact, I'm writing this review while I wait to take-off. 5) They charge you for soda/juice, etc. Only free thing you get is water. This is easily my worst flying experience. I will NEVER book another flight with Frontier and I suggest you don't either! read more

Sold a ticket knowing the flight would be cancelled due to a planned schedule change, waited until ticket prices shot up to let us know, then refused a hotel voucher... Pretty much the worst airline ever. Risk it if you want, your mileage may vary. read more

After days of hassle, phone tag and hangups, Frontier Airlines offered a full refund for the total charge on my card. Only wanted what was overcharged and they promptly mailed a check for the amount that was over charged. read more

They are good in that they fly non-stop to Denver from Reagan and the seats are roomy. But there the goodness ends. Know what you are doing before you fly. Print your boarding pass at home, no kiosks at the airport, and the ticket lines are long and slow. Make sure your carry-on is the right size. You have to get it sized and your ticket stamped at the gate (nazis). Only water is free on the plane, everything else is a dollar (can you say "Spirit"?) And if your flying out of Reagan there is only bad food options at the gate read more

Let's talk about how Frontier decided to charge us $40 for a carry on bag even though their website quotes $30 for carry on bags at the gate. In addition, we were treated HORRIBLY by the personnel at the check in station. I will never EVER EVER fly Frontier again. I am in the process of filling a formal complaint against this company. read more

The Airline took the reservation and our money. Five weeks later they cancel all flights to the Bahamas. They refunded our $700 but because it was now last minute we had to pay over $2000 for our new flights on another airline. They said they canceled the route because it wasn't profitable. They left thousands of customers without flights and forced them to book expensive last minute flights on other airlines. These people have no souls. read more

Terrible terrible terrible. $30 to check a bag, $40 to CARRY ON a bag, and I was just charged $50 for an "upgrade" to the exit row, but not because I wanted to upgrade my seat - it was the only seat left on the plane. Absurd to force passengers to pay extra money for their seat once they show up. Apparently all seats cost extra, after the ticket price so don't be fooled thinking you are getting a deal. I paid full price for my ticket over a month ago and then I show up for my trip only to pay $80 to board the plane and check my carry on luggage. If you have the terrible misfortune to have already booked a flight with frontier, check in online before you fly, because apparently the pre-boarding fees are cheaper. I will never fly with this airline again. Even the big airlines don't have the audacity to charge passengers for seats they've already purchased and carry on luggage, read more

Do not be tempted by Frontier's promotions or their low airfare. This airline is extremely unreliable. I make frequent trips from Washington Dulles to Orlando and at least 4 times there have been delays anywhere from two hours to over 5 hours! Two times the trips were cancelled altogether. I felt so sorry for the families who were trying to get to Disney. The flight attendants are not friendly, look kind of frumpy and are not really very helpful. Not even a greeting when you get on or off the plane. They just continue to talk to each other. Last time I asked for a cup of water as they moved their cart through the cabin, it was never brought. There are usually quite a lot of angry passengers when the flight is delayed or cancelled and everyone seems to have similar stories. From now on, I will pay a bit higher for the airfare and get to Orlando on time! I feel I am a very good information source since I make this trip very often! It took a while to finally write this airline off, but I am finally there. read more

Avoid Frontier Airlines - at least if you're flying between Washington, DC and San Francisco. The problem with Frontier is that they have so few flights between San Francisco and their hub in Denver. If something goes wrong, you may be out of luck. My return flight from SF to DC was canceled because of a mechanical problem and there were no available seats until two days later. Frontier's fares and service were good. Had nothing gone wrong, I never would have known about the potential problem of a thin schedule of flights. Next time, I'll choose a carrier offers more options in the event of problems. read more

this is the awful costomer service they charge just for carry on $60 and it's not for everyone. i don't understand how they choose people to pay for that money and also workers are super super rude (Tsegaye Teatbab) . Never again read more

Lost my luggage on a nonstop flight from Denver, and I couldn't talk to anybody of any substance or authority. It took over 90 minutes for the bags to get off the airplane and to the carousel, but nobody from the airline came out to provide any information or apologize. My bag didn't arrive, and it took another hour to get and fill out a claim. The one person I was able to contact can't tell me anything. Seats on the plane are extremely hard and uncomfortable. They can't be healthy. You get what you pay for. read more

Worst airline ever! They claim they are upgrading technology. Average wait is 29 minutes on the phone. Checkin online and still have to wait 40 minutes to drop off your bag. Waited an hour and a half at baggage claim to get bag. Medical equipment in bag was destroyed by airline. Four days so far of run around to file a claim. Nothing done yet. If there was another way to tell people to avoid this airline, i would do it. AVOID THIS AIRLINE,!! read more

2/16/2015 flew round trip from Dulles to Atlanta. Everything went extremely smooth from the purchase of ticket, flight & staff. As long as you read & follow instructions about paying for baggage you will be fine. On our return flight there was a high wind advisory in Virginia. I was a little nervous but the Pilot did a fabulous job, we arrived safely & ahead of schedule!! I would definitely recommend Frontier as an inexpensive way to fly. I just wish they had more flights per day going to Atlanta from Dulles. read more

They started charging for carry-on bags! They used to be a decent airline, especially when they were Midwest Airlines, but now they're just as bad as all the rest. read more

I was heading to DC from SLC as soon as I got in denver, I checked my ticket and the screen then was waiting at the gate and there was frontier employees and some people was waiting for the same airplane. Nobody said anything about my next flight and I thought it was getting ready. And then one of their employees just told us "we need to buy new one and available ticket is in 2days" no explains and in rude way. I had to use another airlines. I'm returning to SLC today and I just realized that my return ticket was also cancelled by frontier... I just bought a new one now. I still really don't understand about all the problems. read more

Let me say this. If I could give them a 0 star, I would have. So my fly from Dca to Mia was at 6am, I checked in with my baggage the night before that around 12am. By 3 am, I got an email sent to me saying our fly was canceled for no reason. This airline is very unprofessional. I had to booked delta to get to mia bc we can not miss our check in date. By the time we landed at mia, we went to frontier customer service desk and no one to greet us. I ended up calling the regional office. It took me 2 hours to reach someone whom could actually help. The first person we talked to transfer us to someone whom they call "#MANAGER". Mid-conversation they put us on hold and transfer us to someone else, which I have to explain the situation. Frontier keep telling us they will only give back money, but in form of a voucher. After 2 hours of talking and debating we finally able to sold the problem. Frontier canceled us once, what made them think that they won't cancel again. Especially, when I ask them. Will they cancel on us again, they don't even know. Very "#U PROFESIONAL" as an airline. Frontier took our money, canceled our flight, and don't even want to return us the money. I WILL NEVER FLY THIS AIRLINE EVER AGAIN. read more

Very poor customer service. The help numbers give you an automated response and there's no way to speak to a real person if your problem isn't listed in their system. Very focused on selling extra products, but not on actual customer satisfaction. I am very unimpressed. read more

Flew to Denver, CO, last weekend for a seminar. Paid the extra 50 bux for the 'stretch' seating and 20 bux baggage fee both ways. Apparently, sitting in the first aisle is a sucker's game. There is NO room under the seat for some reason it's blocked off. The seats are still tiny as hell, 5 inches extra means nothing width wise. The overhead carry-on compartment for the first aisle is stuffed with their 'emergency' gear which means you have to fend for yourself to find room usually by the 4th aisle for your carry-on, which is a NIGHTMARE when unboarding the plane as you have to swim UPWARDS against the crowd to get your carry-on. Apparently this is a running joke with the flight attendants. Once the plane lands, you are on your own to fend for your carry-on and wrestle through the mob. My apologies to the people I trampled over... after escaping the sauna... Waiting 40 minutes for the bags to unload at the baggage terminal was ridiculous (at the DCA terminal). Overall, the experience left a sour taste in my mouth and if there is one word to describe the staff's attitude, it would be APATHY... seriously, they just didn't care and it showed. I will stick with JetBlue or Delta! read more

Horrible customer service. Check out their facebook page as well. Every review from every customer is negative and complaints about the horrible service they have received and how they got screwed over by Frontier! They will change or cancel your flight last minute and then charge YOU for a new flight! Choose any other airline! read more

First and last flight with frontier, I wish I had read some reviews before buying a package, I had no idea an airline could be this frustrating. The issues were no availability to website, hour plus wait to speak with an agent, who then gave me wrong information. Rude attendants, kiosks not working in airport, changes to terminals and delays without explanation. Needing to "buy" seats that you already bought for a cost of $3.00 (If you could get online) to $20.00 per person. Fee's for our bags, our seats, a soda, peanuts, tv's; Nickel and dimed us to pay almost $200.00 on top of the flight we already bought. Seats were worn, dirty and uncomfortable, trash was in seat from previous flight. The only communication was rude an unprofessional BTW they don't cover damage to zippers or wheels on luggage, it's in their 24 page "what we don't cover" manual available online. We didn't even purchase to save money we bought it as a Disney package but even Disney acknowledged they are "hard to work with". Save yourself the frustration everyone on our outgoing and returning flight had, don't fly frontier! read more

Worst customer service ever. I have spent an hour on the phone waiting for a customer service representative on 6 different occasions over the last 2 weeks. I am now told I cannot get a refund on the flight I am cancelling b/c I called too late...maybe if i had called 2 weeks ago...oh wait, I did! Shockingly bad!! Wish I could give them zero stars. read more

This really is the worst airline in the US, and one of the worst I've flown on anywhere in the world. Routine delays, never enough staff, lost luggage, hours spent on the tarmac waiting for a gate to open, you name it. The prices seem cheap but you pay for it in the end read more

Haven't even flown yet and I'm already pissed about every single charge. Frontier is lucky to have my business as it was the only option to fly out to Denver on short notice. read more

Horrible. They have resorted to nickel and diming you for everything. Unless you're looking to sacrifice ALL comforts and service to save $20 go somewhere else. Frontier is a miserable wretched excuse for an airline. I have never flown worse and will never fly Frontier again. read more

I wish there was a half star to give. The phone customer service is the worst and this dinky airline has the nerve to charge $35-40 for a carry on bag. Don't let the cheap price fool you, after paying $70 roundtrip for baggage I could have flown on a better airline. The seats are so uncomfortable and tight. There is no room for 3 people and yet they cram you in. I hope they get shut down. read more

My daughter was trying to get home from LAX for the holidays and flew Frontier. Her flight was an hour late leaving LAX, so she missed her connection in Denver because of that. Then in Denver, that flight was cancelled because they said they did not have a pilot to fly the plane! WHAT??? The pilot had logged too many hours in the air, and a relief pilot never showed. So Frontier tells her she can accept a voucher for a flight 3 or 4 days later. ARE YOU KIDDING???? Denver was supposed to be a connection city - not where she was planning to visit!!!! Her options were to book a flight on another airline for almost $900 which she did not have, so she had to stay in Denver until Frontier could get her on a flight back to the east coast. SO DISAPPOINTED WITH FRONTIER, and will never fly with them again. Our family plans are now ruined for the holidays, so THANK YOU, FRONTIER, FOR THAT! Clearly, you provide such discounted rates for this kind of foolishness, and you think customers will just accept it. WRONG!!! SO DONE AND OVER YOU! Two lumps of coal in your stocking, and a big BAH HUMBUG TO YOU!!!!!!!!!! read more

I believe in the words of God about "only speaking to uplift", but in this case I must warn my fellow patrons that airline has the most deplorable customer service and hidden fees my husband and I have ever experienced. We unfortunately missed our flight due to not being able to check in because of their very strict 45 minutes check in rule. We were literally 2 minutes past that time frame and were told "sorry you can catch a flight 2 days from now." After attempting to rectify the situation and book another flight we told it would be a $99-110 change fee + the difference for new flight and the representative immediately hung up. We call back and were greeted with someone who was socially more accommodating but attempting to financially take advantage us offering ridiculous alternative prices. Never again will use an airline where you pay over $600 for tickets and receive no empathy or genuine help in return when you need it. read more

My flight was delayed 2 hours due to wind in the city the plane was arriving from. Because of this my first flight was scheduled to arrive after my last flight left. I talked to the stewardess who told me there was literally nothing she could do, except hope for bad weather to delay my flight. When I proposed other flights she told me this was not an option. When I asked if she could inform the other flight I was coming she told me it wouldn't do anything. When I told her that it would at least make me feel better as a customer if they had a heads up, she completely lied and told me she was not allowed to call other airports. When I asked to speak to another person he told me he could not call, they would only hold the flight for 20 people and that I as a single passenger was not worth the cost. Again, I asked if he could call and he said it was a waste. I told him it was not a waste if it comforted their customer and it was not costing them anything. Still he was adamant that he could not perform such a simple task as picking up a phone. read more

I would avoid Frontier Airline. I had flown with Frontier from Saint Louis to Las Vegas with a stop in Denver. They charge for for soda or water and tv. Once I arrived in Denver I found the flight to Las Vegas was canceled due to no pilot. The next flight to Las Vegas was three days latter. I will never fly with Frontier. read more

WORST EXPERIENCE EVER!!! If I could give this airline a quarter of a star I wouldn't. This airline doesn't deserve the one star I had to give it. You think you are getting a good deal but then they add fees, after fees, after fees. I was hoping I would actually enjoy flying Frontier after reading everyone's reviews but that's the last thing I got. The flight attendants were rude and seemed like they didn't care. They didn't even help me put my carry-on (which I had to pay for) in the over head bin. I will tell you this, I had one good experience with my flight. I got to sit next to my best friend for 5 hours. However, there was a 15$ fee to do so. If you need advice on which airline to choose and Frontier was your last option, you might as well not go on vacation. read more

Our flight was leaving from IDA going to Orlando, we got to the airport to find out that our flight was delay. Out flight was suppose to leave at 5:40 pm and they delayed the fight three times the last time they said it would leave at 1:05 am. A few hours later the canceled the fight! The man at the Frontier desk was not giving out any information. We wanted to know if they were going to reschedule or give us a different flight. They weren't even trying to help us find another flight or tell us where to go or what to do. They didn't care about helping us with anything! Even the supervisor at the check in line was not helpful too! We told the supervisor to get us vouchers for food or hotel she would leave for ONE vouchers and be gone for an hour, JUST FOR ONE!!! They have no idea what customer service is!! Frontier is by far the worst Airline EVER!!!!! read more

My first time booking with Frontier Airlines and I was told that we needed to be checked in at least 30 minutes prior to departure, which we were. Once we approached the gate the young lady told us that we should have been there 15 minutes sooner and we could've gotten checked in for our flight. We were given a phone number for customer relations and after arguing with them on the phone and being placed hold 5 times we got nothing but an offer to pay an additional $200 to book another flight 2 days later. I was told by Queeny (a supervisor) ID#865814 that we were listed as no shows and that we were already removed and nothing further could be done. So we spent $712 on a flight and stay package and got completely nothing besides Abigail headache. I know in the eyes of this horrible airline this is normal for them but I've never had such bad service. I will be sure to further push this issue afar as I can take it and make sure that any and everyone I know doesn't go for the false advertisement for the best deals at Frontier Airlines because it is a big scam to steal your money. I hope this helps someone else make a better choice than I made booking with this airline. read more