This is basically a beautified greyhound in the air! Pros- 1. Cheap, you are here because you want a cheap way to travel. 2. Good for small distance travels, the leg space and chairs are not bad. Cons- 1. Forget luxury, this airlines is for the bare minimum. 2. Extra charges for checkin and cabin bags! read more

Frontier Airlines - Lmao the check in has not started because there is still 3 hours to the flight! - Airlines Near Me - Chicago, Illinois

I wish you could less than one star. Horrible customer service. I have to imagine they will not be in business much longer

Avoid this airline at all costs. Their procedures are difficult to understand, bag check is a confusing nightmare, and their staff is downright rude. This is not a low-budget experience, it's a disaster. read more

Title: Flight Attendant Yelled at Me, Customer Service Refused to Help I am extremely disappointed with my experience flying Frontier today. My 14-year-old daughter and I had assigned seats (24A and 25A). When we boarded, her assigned seat was occupied by another family. I calmly asked the flight attendant about it, and instead of politely explaining the situation, he raised his voice in front of other passengers, asked if I had paid for the seat assignment, and when I answered honestly that I had not, he told me, "Then you can't say anything. Sit where I tell you." My complaint is not about changing seats. I completely understand that families sometimes need to be seated together. My complaint is about the disrespectful and humiliating way I was treated. When I asked for the flight attendant's name, he refused to provide it. After landing, I went to Frontier Customer Service expecting someone to listen to my complaint. Instead, they refused to help me or direct me to a supervisor. This happened today, July 29, 2026, on Flight F9 67 from Punta Cana (PUJ) to Miami (MIA). No passenger deserves to be treated this way. This experience was humiliating and completely unacceptable. Frontier needs to do a much better job training its employees in basic customer service and respect. read more

This is by far one of the worst airlines ever. My first time in Illinois we had a layover they would not take our bags that we paid $180 to check in. We came back from Cancun on Expedia package and realized there is no saving! They say you're saving but they charge you for every little thing. No food no water everything is charged. They even charge for carry-on you cannot carry on a bag. Very ridiculous. I will never use them again. And especially the one here I as I said, I've never been to Chicago but when you say that, this is probably the worst location that I've experienced. The people here are very rude. read more

My fight was as much as any other airline however they will not allow a carry on that's is an EXTRA $150.00 added to your trip for a carry on only . No one else charges for carry ons . When I mentioned that she laughed and said I know. Simply outrageous. Never flying with them again . read more

They destroyed my bag and want to replace it with a cheap inferior quality bag. They pretty much told me they don't care if it's not the same quality, take it or leave it. We have carefully reviewed your request for a like‑for‑like replacement. However, in accordance with Frontier Airlines' Contract of Carriage, our resolution for damaged baggage is limited to providing a replacement bag from our approved inventory. Unfortunately, we are not authorized to offer reimbursement, cash settlements, or brand‑specific replacements, even when the original item was of a higher value or premium brand. read more

Frontier Airlines - Frontier Airlines did this - Airlines Near Me - Chicago, Illinois

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Extremely poor. Two flights canceled two days in a row...same flight. Wasted time, wasted money. Just don't. read more

This is the worst airline ever, even worst than Spirit. Our flight was delayed three and a half hours. We were told no.compensation would be offered despite the fact that we had to pay an extra $100 in parking. On top of that, they wrote on my brand new suitcase with sharpie, so I am out another $300 dollars for that. Theory customer service is horrific.​ read more

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An extremely convoluted experience. The staff were all good and informative. But the app does not agree with the website. I could get no information. And it was a frustrating experience all around except for the staff. I will not be flying Frontier if I can avoid it. read more

Canceled my flight and no legitimate reason was given. One clerk said weather in Vegas. I checked the weather and it was clear with 9mph winds. Another clerk said the heat prevented the plane from landing. I highly doubt that. Worse yet, I got notifications at 6:06pm the flight was canceled and another one later that it was still on time! On a previous flight, they delayed a connecting flight two hours but did not notify me. I was running hard with luggage for 10-15 minutes to get to the gate on time, and I nearly collapsed. Got to the gate 15 minutes before take off just to wait 2 more hours. read more

Absolutely disgusted with Frontier airlines. Booked 3 flights recently. All 3 were cancelled!! Im done with them. After they nickel and dime you, the fares aren't as low as they seem anyway.. read more

I rarely write reviews, but my experience was so frustrating that I felt compelled to share it. This airline provides some of the worst customer service I have ever encountered. I have traveled extensively, including in developing countries, and have never experienced service this poor. The staff at the Houston front desk were indifferent, unhelpful, and seemed completely unconcerned about their customers' needs or concerns. If customer service matters to you, I strongly recommend AVOIDING this airline. Based on my experience, I would NOT fly with them again. I DON'T recommend this careless airline. read more

Negative if possible. You can be their elite diamond status and it doesn't matter to them. They'll cancel your flights and not send any notification. And when you could have rebooked it immediately if there was a card issue, they wait until you check in to find out it was cancelled and then REFUSE to honor the price you booked at. Zero customer service Small space Gate agents are rude, I've watched them act like children lashing out on flyers. I flew with them all year because they're cheap but when I say cheap is not worth the lack of everything else you'll experience AND status with them gets you absolutely nowhere. They promise you all of these things with status and you'll never experience those benefits. read more

They cancelled my daughter's flight Last minute left her no time to even book a hotel for a night before catching the next flight and now she is stuck at the airport by herself. And the next flight won't take place late tomorrow. Knowing it's a cheap airline, but the service can't be that unacceptable. I warned my daughter before booking. Anyway, it would be once and last to fly with Frontier. Also, they are so incompetent. When they rebooked my daughter's flight, they didn't check in for her. I am glad she checked again and gave her a boarding pass; otherwise, she would have waited there for another day and found out she wasn't placed in the next flight! read more

This airline scams people and wastes their time/money. You might save 40 dollars now, but eventually you will end up wasting hundreds of dollars and hours of time if you keep using the airline. The staff is very rude and unhelpful. A scam airline- will have to file a charge back with my credit card company. read more

Worst airline I've ever flown with and absolutely terrible customer service. Our flight was completely cancelled and all they offered us was a $50 flight voucher. Our trip was completely ruined and I will never be flying with them again read more

Beware! Charged me $233 for an overweight bag. It says $79 online for a bag that is 40 lbs which was already high.( AA is $45 for a 50 lb bag.)That is more than my ticket! Then additional $129 for overweight plus $25 assistance fee for tagging the luggage. My bag was 59 lbs for referenc. I expected an overweight charge but $233 for one bag!!!!!Customer rep and manger were unhelpful and manger Shai was just plain rude. I would be stunned if they were in business much longer. This is a first and last for flying this airline. read more

Our gate number changed without any form of communication so the flight departed without us. I had 4 frustrating conversations with different customer service reps who could only offer flight credits as a refund or the next flight out, if I paid another $300. btw this was my first impression of Frontier. ​ read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

I'll never use them again. $79 for my carry-on bag and then no wi-fi. Had i known this i would have used a different airline.

0 stars if I could.... Worst Airline Ive ever used. Will never be taking Frontier again. I'll gladly pay the extra money to take Southwest. DIA was experiencing power outages the day of my return flight home, so Frontier sent me an email saying that if I cancel my flight and rebook with them, that Ill receive a refund for the ticket and a $250 voucher in my email, so I rebooked my flight and I only received the $63 refund not the $250 voucher and when I called customer service, they claimed that they never sent that email so I sent them a copy and they still haven't responded. You guys are scammers. It sadness me to see such theft and lies, but not surprised in the slightest. read more

If I could rate negative, I would. I am extremely disappointed with my recent experience flying with Frontier Airlines and am formally requesting a full refund of the $99 baggage charge -- not a credit. At the gate, I was charged $99 because the agent claimed my personal item was too large. I was given literally one second to check if it fit in the sizer before being told I had to pay. The agent was rude, dismissive, and did not allow a fair opportunity to verify sizing. To make matters worse, I had upgraded my seat hours before departure to 1F - UpFront Plus. When I boarded, I realized I was seated in the first row with no seat in front of me, meaning there was physically nowhere to place a personal item under a seat to begin with. I was then required to place my bag in the overhead compartment anyway -- the very thing I had just been charged $99 for. If there is no seat in front of me to store a personal item, why am I being charged a carry-on fee? The enforcement of this policy in this situation makes no logical sense. On top of that, approximately 20 minutes after boarding, all passengers were told we had to deplane due to mechanical issues and switch aircraft. This resulted in a delay of about an hour and a half -- with no compensation offered. I had left work early specifically to make this flight, only to find out I didn't need to rush at all. The lack of communication and consideration for passengers' time was incredibly frustrating. When I spoke to Frontier representatives, I was told the only option available was a $99 credit. A credit is not acceptable. I am requesting a full refund to my original form of payment for the improperly charged baggage fee. Between the poor customer service, inconsistent baggage enforcement, aircraft change, and delay without compensation, this experience has left me extremely dissatisfied. I expect this matter to be handled appropriately. read more

Waited 2.5 hours in Dominican Republic to check my bags. Showed up to the airport 4 hours early, worked my way through a long line, and they started taking people who showed up late in front of me because their flight was boarding within the hour. Why show up early? Our flight was then delayed almost 2 hours. While waiting for our flight, I was notified that our connecting flight was cancelled, leaving my gf and I stranded in a city a 13 hour drive away from home. They had one person working the desk to sort this out for 50+ people. Growing frustrated, we decided to book a flight and hotel ourselves. The service rep was still working with the first customer when we left a half hour later. I contacted Frontier at the airport and requested a refund, they said they'd process my request. After getting to the hotel, I was notified that I was rebooked for a flight 2 days after my initial flight, at 5:30am. Completely unacceptable. I had to contact them again letting them know that I had already requested a refund and that I did not plan to fly with them on the flight they booked for me without my approval. They offered my gf a $100 travel voucher for our troubles, not me though. I would rather walk and swim than take this airline again. The absolute worst airline and customer service I have ever experienced. read more

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Oh my Lord. Someone took me on a trip and let me tell ya..... $100 because the bags 10lb over. $45 print ticket at the counter. App doesn't work. The most attitude from anyone at both airports (must be apart of their training). ZERO customer service. honestly, stay home or book on American Airlines. read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

How the hell are you expected to have a giant check in bag but it cant be over 40 lbs its a scam bc even if you go 1 lb over you gotta pay 75 on top of the 75 you paid just to bring the bad and ik 40lbs seems like alot but its really not read more

They Don't even deserve 1 star!!! The absolute worst customer service and Super unorganized. You think you're saving money because the flights are a few bucks cheaper, but they up charge for every single thing. Besides just that, the employees are the worst! The Vegas employees are awful!!! They're soo rude and unprofessional. We will NEVER fly with them again. read more

I get it's a ULCC AKA cheap airline. With hidden fees for bags and seat cost with NO WiFi service at all, nor are the seat comfortable or size forgiving. But could they at least have clean flyers in the back of their seats! Not to meaning 85% of the employees in their cell phones at the gate and flight attendants not very friendly. read more

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Worst airlines ever. Bad customer service and just doesn't listen to any of the requests to any type of service. Unfortunately I will not be flying with them anymore. Trash service read more

Flight attendants sometimes are super sweet other times a huge attitude like you're the one who flew the plane and got yourself there late for your connecting flight. They need to review better communication and customer service. Lady got very unnecessarily passive aggressive when I barely stepped onto flight. The. Didn't Didn't even offer to assist when I needed assistance, a fellow passenger helped. She just stood there frozen staring..? Um...how about assistance or ask if im ok as you see bagfeom overhead al ist falling on my head. read more

Pilot looked nervous to fly, now my girlfriend's scared and I'm 2 hours away, so I can't protect her. Shame on you Frontier

Unreliable, uncomfortable, dirty bathrooms even on the first flight of the morning. Delays, gate changes, late take off, late landing, pay extra for a seat on a flight or you may not have a seat. 40 lbs. wt. limit on a bag that you pay $65. to check. No bags flight free. Pay $65. to put a carryon in the overhead bin. Rude flight attendants. Need a cup of water? You will pay. zero stars was not available. read more

Frontier Airlines - Want to sit in this empty row? No, can't change seats to keep your family together because there is an upcharge that you did't pay! - Airlines Near Me - Chicago, Illinois

This airline Suck. I highly recommend another airline. The low quality of customer service support is intentional. they guarantee a Horrible customer service Experience. read more

This was my first and last time i will ever fly Frontier Airlines, as they are the worst airline i have ever used. First they canceled my flight to Las Vagas 12 hours before I left Chicano and had no solution other than a refund. So I had to book another flight to Las Vegas with another airline. Then, on my return flight there was so much miss information checking in for cost of seats and baggage fees for which I already paid but apparently was not all included. I did have a voucher for my canceled flight but they could not even figure how to use my voucher. Then we where sitting waiting for the flight right next to the terminal and there was never any announcements over the intercom the flight was boarding,. So I went up to the gate 15 minutes before the flight left and they told me the flight already boarded and they could not let me on. no attempt to find out where we were even after we need a seat to be assigned at the gate and checked in with the gate employees for seat assignment, never in my live has this ever happened when flying. There always is an announcements and a final call. So I had to by another ticket from another airline to get home. There was no compensation or even an attempt to do something to help us out. They just kept my money and said it was my fault I missed the flight and the tickets were non-refundable and there was nothing they could do to help me out. The worst customer service ever! read more

My disappointment with Frontier Airlines started the moment I arrived at Fort Lauderdale (FLL) at 3:30 AM, where I was treated with extremely poor customer service. The staff was rude, unprofessional, and showed zero willingness to help. That alone was already a red flag. Unfortunately, things only got worse. After arriving in Atlanta for a connecting flight, Frontier Airlines canceled my flight. From that point on, Frontier repeatedly rebooked my itinerary, pushing the departure time later and later, only to cancel it again. I was even rerouted to a completely different airport, and that flight was also canceled and rescheduled. I have been stranded at the Atlanta airport since early morning with no real assistance from Frontier Airlines. No meal vouchers. No hotel. No hygiene facilities. No clear communication. Just automated emails and app notifications changing times and creating false hope that the flight would actually depart. This experience shows a complete lack of respect from Frontier Airlines for passengers' time, health, and basic dignity. Being left far from home with no reliable solution is exhausting and extremely stressful. The constant uncertainty is unacceptable. Delays happen, but repeated cancellations combined with terrible customer service and zero support are not acceptable. This reflects poor operational management and total disregard for customer care. I strongly advise anyone to think twice before booking with Frontier Airlines. Cheap tickets are not worth being treated this way or being abandoned in an airport with no accountability. read more

The flights were at least on time. That said, I do not recommend Frontier Airlines. The staff is rude and not too interested in its customers/flyers. One of the attendants sent my jacket to lost and found in Los Angeles even though it was under the seat in front of me. I have no idea how he got the jacket, but when I asked he looked me in the eye and said, "It's in Los Angeles." So, he obviously was somehow involved in stealing my jacket. Frontier Airlines takes no responsibility and advised me to file a "lost report." So, I did but I do not trust the employees of Frontier Airlines. They see no problem in speaking to their passengers with a sharpness that seems to mean "stop bothering me." I won't fly Frontier again. read more

Frontier impressed me departing from O'Hare and it was non stop at a reasonable rate! I had a delayed flight on my way there with another airline and although it was an inexpensive it was not worth what we went through. The only remark I can say about it is wish they had better airline food menu it's just very expensive snacks so it could use some sandwich's and salad options. Staff and service were nice. If they stay at a reasonable rate I definitely plan to fly with them again in the future. read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

Frontier is absolutely the worst airline in terms of customer service and reliability. We got notification that our flight had been delayed two hours just as we made it through security at O'Hare and shortly before our delayed departure time they sent us notification that our flight had been delayed AGAIN, this time the delay put the flight 13 HOURS behind what the scheduled departure time was booked. Today's experience is just another installment of what can Frontier Airlines do to screw over their customers. If I could rate them lower than one star on yelp, I certainly would. read more

This airline Frontier was the worst airlines I've experienced. The plane was delayed 3 times on June 16th of 2026. There were mechanical problems with plane. It also was annojnced that it was Over fueled and very rude, unprofessional staff members who had no explanation as to how 199 other passengers were to be accommodated or compensation, This airline Frontier was the worst airlines I've experienced. The plane was delayed 3 times o. June 29th 2026. There were mechanical problems. Over fueled and very rude. Unprofessional staff members who had no explanation as to hiw 200 passen flight was canceled . Bad business and the insult to injury was that we couldn't speak to a live customer service rep before going through a portal to request all matters of concerns. My self and sibling were going to visit a long lost sister whom we have not seen in 30 years. I can try say not only dud it ruin our vacation but we still are awaiting communication fron Frontier Airlines. Their definitely not a amine provider I would recommend to anyone. I had not been on a plane in over 18 years and I am now permanently scared, and scarred read more

Just pay the extra money and use a different airline. Mother in-law paid twice for baggage. They forced her to pay and charged her online and then again when she got to the gate. All together a horrible company. read more

If I could give zero stars I would. Flew from srq to Phl and paid extra for the carry on luggage. The flight attendants do NOTHING to make sure people put their personal items under the seat and give the people who PAID for the overhead space a spot. Horrible. I will be paying the extra money for American, nicer staff, free drink and snack. Frontier is a joke. read more