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    American Airlines

    1.7 (1.4k reviews)
    Open • 3:00 am - 10:00 pm

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    First class meal
    Brock P.

    Flying home this morning, pre check everything ok, flight On time,etc. Get to gate, plenty of time. Gate changed -had to move, delays in boarding twice. Get on the flight , over booked, seating starts they ask for pre board but no announcement for individual with handicapped or extra time they call first class, plane boards, no drinks available in first class until we get in the air because they are late. People from coach putting there stuff in the bins reserved for business and first class that you paid for with your fare. While flight attends stand around chewing the fat doing nothing but then start telling people to put bags in any space available so people from coach can move your bags around that you paid for with your fare for the bins above the seat, also allowing more than one carry on and several over the size limit. Services and recent AA news reports indicate AA got issues. Meal was not very appetizing, somehow a menu change ; was supposed to be Mac -n-cheese, switched to baked potato, short rib is supposed to have sauce, don't know what happened to the salad- didn't eat any of it looked unappetizing to me

    Derek S.

    Flew out on a 26 year old 737 the other day and it was a lackluster experience. My flight to SFO was delayed 3+ hours due to runway construction at SFO along with low ceilings impacting arrivals. Interestingly enough, the AA flight scheduled after mine left before mine?!? Once we were all on board, the pilots informed us of the situation and that our departure was scheduled in an hour and we would just be taxing on the runway for an hour?!? Once up in the air, the beverage cart came through midway through the flight along with a little bit of snacks. Some of the more junior cabin crew were talented and cordial. #GenZvibes Cabin attendants wore xl gloves. I received 5 notifications throughout the day from AA informing me of the continuous delays for my flight which was interesting. Domestic carriers hit differently than Asian carriers. Iykyk

    The Admiral's Club is just The Unicorn we needed
    Terrell L.

    Chicago, not my favorite city and ORD isn't my favorite airport. But, the food and beverages, not to mention the Admirals Clubs are as always, my oasis from the messy masses. Thank You American Airlines and Thank You Premium Services for your hospitality and especially for your Admirals Clubs.

    Beef Wellington
    Maggi R.

    Our flight from Chicago to Seattle was on a Boeing 737 with 157 passengers - 4 crew and 2 pilots. Our flight attendants were Sherri and Lisa, who took excellent care of us. We were in First Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes with warm nuts. We had pre-ordered our lunch, which was excellent. We had Beef Wellington, asparagus, roasted potatoes, carrots, turnips, fresh garden salad with grapes, apple and cheese with a balsamic, vinegar dressing and a pecan pie for dessert.

    Other planes
    Kandy F.

    I had a connecting flight out of the Chicago O'Hare airport. I was in a larger plane before. This one is slightly smaller and older. Chicago seemed a little busier than usual. We were in and seated on time. We were in line waiting for traffic to clear so we could taxi out. That was about ten minutes it seemed. The seat was comfortable. The cargo storage above was a lot smaller on this plane. I was thankful for the two seats instead of the three seats! If you have to get up, it's much easier to!! There's a plug in to charge your phone/laptop top. Overall, another pleasant flight. The flight staff were all very friendly and helpful. We also received refreshments on this flight. Full sized Coke and cookies. I will use this airline, again. So far, flights were on time. I'm still a little unsure of their luggage policies when booking flights and such. However, thankfully, I am a small carryon packer!!

    Jason B.

    Been here at Chicago O Hare airport with my wife and son since 3pm. Our flight got delayed and now we missed our connecting flight to Phoenix-Ont CA. Do not even bother asking assistance from their customer service. They gave us a flight to LAX now with another delayed flight. That means we will be here at O Hare for 5 hours with no guarantee of actually being able to board. Aside from paying extra to land at Ontario CA airport now we have to take an Uber from LAX to Ontario that means another 1-2 hour drive plus paying $150 Uber fee. AA Customer Service did not even offer any assistance for a shuttle. I'll never fly AA again.

    karina k.

    AA is a good standard airline and if you don't pay Basic fares you can change flights anytime. The good thing about AA at Ohare in IL is that there are many flights to and from major cities like NYC LGA to ORD Chicago. There are typically 8-10 flights a day so if you miss one you standby or switch for the next.

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    Page 1 of 35

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    “Either way, American has always treated me with courtesy and respect whether I was flying coach or first.”

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    United Airlines - We are all settling in to the "rarer" Boeing 767-400, the narrowest of twin-aisle commercial aircraft (with 2-3-2 seating, thus comfortable)

    United Airlines

    1.7(1.5k reviews)
    0.3 mi

    My first United flight in some time. Airframe itself seemed to be outdated, it has tv screens, but…read moreyou have to negotiate for your neighbor to not use their armrest in order to use the remote for them. Trash was left and not picked up between flights, there was a half drank water bottle at my feet. The entirety of the flight was just hot, even up at altitude, we all kind of felt like cattle. Staff were friendly, but the experience felt like that of a budget airline, such as Spirit or Frontier. Quite frankly, I'd take Frontier over United any day, as the price is more appropriate, and they have better jets with better overall experiences in my opinion. Additionally, many passengers had tight connecting flights that were far away from our inbound gate, causing most people significant stress. Overall, just not worth the price or the hype...

    Flew out of ORD on the a321neo the other day and it was a mediocre experience. Boarding for the…read morenarrowbody began 50 minutes prior to departure which is absurd compared with Asia. The highlight was the brand new bird. Cabin attendants didn't seem to engaged and were rather snappy, typical of United... Pre-ordered a patty melt and it was delivered during the cart service. The patty melt was surprisingly decent, with a toasted bread and a piece of ground beef in between. This was served with a pack of ketchup and mustard. There were no vegetables insiide... IFE featured Starlink which wasn't that fast surprisingly. My IFE froze before we took-off and I didn't dare raise my hand to get it reset on a domestic carrier. Our bird took off on time and arrived a few minutes after scheduled arrival due to a go-around at the last minute. The legroom on the E+ seat was bearable for the 4.75 hour flight...

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    Diet Coke in a glass

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    Airbus 321neo

    Southwest Airlines - Waiting

    Southwest Airlines

    3.1(977 reviews)
    15.4 mi•Garfield Ridge

    Southwest and MDW go together like Southwest and Love Field. It's a super hub for the airline and…read morethey handle the traffic well. The gate areas are super congested and crowded and poorly designed for seating. It definitely isn't the best. The staff is awesome and gets the masses on the plane in an organized way! The staff always make is bearable though.

    I used to love SWA. I literally chose my place to live based…read moreon being on a SOUTHWEST hub. Well, they are different now. Moreso this Midway location than all others. They are not the happy fun place circa 1995 to COVID. THEY ARE RUDE like United O'HARE. They are unevenly enforcing carryon baggage count. I've watched CLT say put smaller fanny packs into 1 of your carry-ons and thought ohhh....they are serious like Ryan Air in Europe Today, 9/9/26 - 1 man have 4 bags. 2 luggage carry-ons+ 1 shopping bag and a briefcase in addition to his 2 rolling carry-ons. I figured be may be a cc carrier or exempt yet boarded Group 5. Elder couple had to be split up because wife was group 5 but he was group 8. They genuinely made him wait. Wifey got her rolling little carry-on not a 20in nor 18in and the gate agent immediately questioned her luggage count. Y'all she had a shopping bag from the concourse and that's it. I flew out from MDW on 8.13.2026 for the first time in forever. Had a bigoted encounter 8.12.2026 with Stephanie in the baggage check-in area. Now, today and 8/12th was enough for me but mannnnn our outbound 9.2.26 flight was delayed that we arrived Midnight central time which was well after our 735p scheduled time. They sent $100 Luv vouchers which I'm learning today can only be applied for flights whereas I'm thinking they can be spent at SWA so let me pay for luggage. Nope! In all. It's just too much. One would expect all the rigor from Frontier Airlines or any other budger carrier y'all prefer to mock but with Candor ... I haven't had such from Frontier and I don't these shenanigans from Southwest.

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    Southwest Airlines - HOU to MDW

    HOU to MDW

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    Spirit Airlines

    Spirit Airlines

    1.5(2.3k reviews)
    0.1 mi

    I know ppl don't think this is a good airline but it is so cost effective and now that I have…read moreSilver status I get free upgrades and enjoy big seats or priority seating. Why not. The Terminal at Ohare (T2) has been upgraded also to include some American Airlines next to Spirit and nice amenities. Charging station and family lounge.

    Absolutely one of the worst travel experiences I've ever had. We originally booked a flight with…read moreSpirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED. No warning. No heads-up. Just canceled. The only options given were to rebook or take a refund. The earliest available rebooking wasn't until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress. Unfortunately, it didn't end there. On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again. At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized. Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn't be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home. This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability. Never EVER flying with Spirit again. The "cheap" price is not worth the headache, the risk, or the extra costs you'll end up paying in the end. Huge thanks to United Airlines for actually getting us home safely.

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    Spirit Airlines
    Spirit Airlines
    Spirit Airlines

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    United Airlines

    United Airlines

    1.4(19 reviews)
    15.2 mi•The Loop

    I am giving an update on my refund experience. On September 2, 2026, I received an email from Mr…read more Eric Shapiro, Customer Care, who stated my case had been "escalated" to him. He informed me he re-referred my ticket issue to refunds as my downgraded segment would be prorated and the difference in fare would be refunded to me. I was also issued a $100 electronic discount certificate in a separate email at a later date. I responded to Mr. Shapiro informing him that the compensation provided was adequate. I informed him I did report this incident to the DoT given my previous deadline was not met. I provided the DoT Case No. and the Complaint No. so that he could provide this correspondence to the DoT to close this case. I also copied the response I sent to the United CEO on August 29 so that if anyone contacted his department on this issue, he could also provide this correspondence that the issue was finally settled. I received my refund to my United credit card on September 3, approximately one month after my initial request for the reimbursement due me. As such, my updated review of 3 stars and my initial review of one star should be construed as an OVERALL review of 2 stars! No one should have to go through this much work to get the proper refund due them in order to finally get home.

    5 stars for United Airlines…read more This is my favorite airline of all time to take anywhere honestly. The screens on the back of the seats are great, and it's so cool that you can watch TV/Movies and in flight navigation is very neat to follow the plan as you fly. I've never really had big delays/flight time changes/cancellations with them or customer service issues - so I'll always fly them if the price and time is the best.

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    United Airlines
    United Airlines
    United Airlines

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    United Airlines

    United Airlines

    1.5(34 reviews)
    4.8 mi

    I have COPD and was traveling with my daughter and an oxygen concentrator. I'm unable to walk…read morewithout my oxygen levels dropping so I requested a wheelchair from the accessible travel service. I would not have made without this service which ran very smoothly. The first transporter at Chicago O'Hare was a lovely woman who may have been Muslim. She was kind, soft spoken and very reassuring. I wish I had gotten her name. I had never used this service and had a ton of oxygen supplies so I actually couldn't imagine how this would go. The second transporter at Denver International was at the gate to meet me and she did get me to where I needed to go but she talked on her phone via ear buds in her native language the entire time and had all she could do to keep the wheelchair from running into the passengers coming the other way. She was a black girl with long blonder braiding. The service was adequate but if I were her employer I would discuss that with her. I had 2 other transporters at Denver who were males and very pleasant. I do want to say this service is awesome and worked seamlessly.

    Everything , they are the worst airline I've ever been on. We flew into Chicago and they may just…read morewait on the tarmac for 45 minutes to an hour. So we missed our flight going first class from Chicago to San Antonio. Then I was unable to get anybody to help me none of the gate agents could do anything I called for a supervisor. Finally, when the supervisor got there he wanted me to fly the next day. I said no I need to get out tonight and I understand there is a flight out 9 o'clock on American reluctantly he got me tickets on the American flight. I will never fly United again

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    American Airlines - airlines - Updated September 2026

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