I booked directly with Frontier. When I was checking in the day before my flight, I was stressed because I didn't have a TSA pre check number. I didn't realize it was optional. The app didn't make it look like it was. Frontier didn't tell me. They just told me to visit the airport a little earlier. I'm glad I checked with TSA and learned before I inconvenienced myself. Check in at the airport was easy. I was able to board with the first group. I was happy that I didn't have to pay for a seat assignment. Cokes were nearly $5 but free on my return flight on American Airlines. I was bummed there wasn't any movies on board. The flight was effortless and easy from DCA to my layover in Colorado. The next flight to Vegas was great. The flight crew was nice. read more

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It is Easter morning and I am missing the holiday with my two children for the first time in their lives because of your staff. Yesterday, April 4, 2026 I originally had a flight to Houston at 11:30AM. Houston was the layover to my final destination of Atlanta. At 10AM I was told that the first flight was delayed an hour which was going to cause me to miss the second flight. Myself and two other people approached the gate to resolve the issue and was told that the only option is a direct flight to Atlanta that doesn't leave until 10PM. I was immediately irritated because I had been there since 8AM and 10PM is a long time to wait. I respectfully asked if they could ask the flight in Houston to just hold off since we would be getting there late by 2 minutes. The very rude woman at the desk replied "if it was more of you but it's just 3 of you." So the three of us don't matter? Obviously what I'm asking can be done, but because it's 3 of us we don't have the option to try to make our flight that was inconvenienced because of your company! Truly disgusting. I was told my other option was to take the flight and "see if they can help you." While I understand that things happen out of employee's control, the attitude and the lack of empathy is what made the situation worse. However, that was not even the worst of it all. I sat in the airport a total of 12 hours just to get banned from boarding my flight. I came with a backpack that I always take with me, that fits under the seat, a personal item. I did not have a purse or anything else. The backpack was all I had, but being at the airport so long I had purchased a charger, water and food so I was carrying that plastic bag with my personal item as we were boarding. I was told to step aside to speak to someone about my bag. Not at the counter, or outside of the boarding area, I was standing at the entrance of the boarding area. After standing there several minutes and no one approached me I thought maybe she wasn't talking to me. After all, I have never had a problem with this bag. I start walking towards the ramp and a lady asked me to come back. I explained to her what I just explained to you and she said that my plastic bag of food counts as my personal item so I have to pay $99 for my backpack. I'm flustered because I fly allllll the time and everytime I'm in the airport I get water and snacks and take them with me. Not one person on 100s of trips have ever approached me about that bag! The lady already told me I had to pay, but continues to make me weigh it. As I'm weighing it, it now doesn't fit because I put the bag of snacks there. After she yelled for the 10th time "it's $99!" I said, fine, here is my card!! After I said that she says, "you're being loud and disrespectful so I'm not letting you on!" I never once raised my voice or was rude. She thought I didn't have any money and when I did she created another problem. I pleaded with her to let me on because I had been at the airport 12 hours and I needed to get home to my children! She wouldn't even look up from her phone. I pulled out my phone to text my babysitter that I might not be coming home and she goes "I was about to let you on but you're secretly recording me!" I picked up my phone IMMEDIATELY to show her my text thread and she continued to tell them to close the door. read more

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this à la cart airline is very average. We were packed in the aircraft like sardines. NO Wi-Fi ITS 2026!!! Why not offer WiFi? NO complementary snacks or water on a 2-hour flight read more

My iPhone 10 cannot download the app to check in because of the minimum iOS version requirement and the website would not allow me to check in with a 503 error. Because of this and the fact they downsized the flight, I was left behind. Truly a painful experience. Spirt airlines went bankrupt and they felt like a better experience than this. Seems like foreshadowing to me. Really disappointed in my first experience with this airline. read more

With the changes made to Southwest Airlines, I decided to try Frontier for a simple weekend hop to Houston, TX and back. While we got to Houston and home safely and quickly, the most important aspects of a flight, I suppose, I want to make everyone aware of an unexpected result in the seat upgrade bidding process. Prior to my first flight leg, I received an email from Frontier offering me an opportunity to bid on an upgrade to my seat. I placed a bid to be upgraded to an exit row for more legroom. Keep in mind that I had paid extra for the "Economy Bundle" when I purchased the tickets, which included choosing my own seats so that we were sure to get an aisle seat. The day before my flight I received an email saying that I had been upgraded; the email listed my two new seats. Alas, it did not include an aisle seat, but for extra legroom, we would endure. When we boarded the plane, we realized that the seats we had been assigned were not in an exit row! Huh?! I reviewed my email, and it is explicit that I had received the upgrade to an exit row and been charged the price I had bid. It listed our new seats as 13A and 13B. I assumed these were exit row seats. They were not. When I called to dispute this and ask for my money back (both for the bidding process and for the bundle, which allowed me to choose my aisle seat, lost in the exchange), I was told this wasn't possible because the bundle included other extras. When I asked to speak to a supervisor, I was discouraged from doing so, as the supervisor would follow the same policy as the agent I was talking to. When I insisted on speaking to a supervisor, the agent was suddenly able to give me a refund for my seats. They did not tell me how much $$'s this is, so I will have to wait for the refund to my credit card. I persisted in asking the agent why I received the email with the upgrade and incorrect seats, and was only told that someone probably outbid me. Perplexed as to how and why I was moved into other seats that were not in the exit row, I asked if they could send me their policy for this lottery they employ, so that I could understand this process for future bookings. I suggested to them that they should have a firm close on the bidding process before choosing the winner and making changes to seats. They told me they could not send me copy of the policy. They were very apologetic throughout the conversation, but were not very accommodating in their responses to my experience. I did find their terms and conditions online. These describe that Frontier has no obligation beyond a refund for the bid, if they are not able to follow-through on their awarded seats for any reason, but the examples given are due to aircraft substitution or flight cancellation. Based on my experience, I recommend that my Yelp friends be careful if you plan to engage in Frontier Airlines' seat upgrade bidding process! You may lose your chosen seats even without having the winning bid! read more

I'm extremely disappointed with my experience with Frontier. When I arrived in Atlanta last Tuesday for my connecting flight at 4:40 a.m., everything was fine at first. Around 7:30 a.m., my gate was changed from E40 to T17, and because I am wearing a boot due to an injury, have neuropathy pain, a sprain, and 7 bulging discs in my back, I needed wheelchair assistance to get there. It took until about 8:30 a.m. for someone to finally help me get to the new gate. As soon as we arrived, the gate was changed back to the original gate, E40. Despite the fact that I can barely walk, I and other passengers with disabilities were told to walk back because there was no one available to assist us. This caused me severe pain, and my ankle became even more swollen. When I arrived at my final destination in Norfolk, Virginia, I again did not receive wheelchair assistance and had to walk to baggage claim, along with other disabled passengers. This was unacceptable. If wheelchair assistance is offered, it needs to actually be provided. One of the women walking with me had stage 4 terminal cancer and also needed wheelchair assistance. No passenger with a disability should be put in that position. Because of this experience, I am now in more pain and may have to return to my doctor because my back and ankle have worsened. Frontier needs to do better. I believe I and the other affected passengers deserve compensation, whether that is a refund or a free flight credit, because this experience was stressful, painful, and completely unfair. Also when I talked to frontier on the phone they said they will give me 30 dollars flight voucher im so disappointed. read more

This is a discount airline, so treat it as such. I do think they can have good deals, and it's not awful flying out of Denver, as that's its hub. Even if DEN pretty much prioritizes any airline over Frontier. The flight attendants are nice, but it's clear that their training isn't great. Only one knew if I could return to the gate to retrieve my husband's tablet (left charging, whoops!). Also, they reminded us to return the seats to the upright position when we were getting ready to land. Funny. Those seats don't recline. You get what you pay for. read more

So here's another flight where they scan you in without the plane being ready just to show an on-time flight . Service to Phoenix. And after they scan you in by zone, they squeeze you into this little area where when the doors open to the plane, it's a free-for-all. read more

Frontier Airlines - People waiting in line after our boarding passes have been scanned - Airlines Near Me - Denver, Colorado

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Very disappointed with my experience with Frontier Airlines. I checked my stroller with the airline, and they left it outside in the rain. When I got it back, the stroller was really wet and clearly not taken care of properly. Traveling with children is already stressful, and seeing an important baby item handled this carelessly was very upsetting. I expected much better service and responsibility. read more

This is the worst airline I have ever dealt with and I have been traveling for 50 years!!! Their online ticketing system changed the parameters of my ticket search and I didn't realize this until I had paid for the ticket. I canceled my flight in less than six minutes and they refuse to give me my money back but a "flight credit"! I do not want to ever fly with them as they are a pure example of bait and switch! Be very careful if you chose to book a flight online - you may just be giving them FREE money! read more

Summary: I will never (attempt to) fly with Frontier again. But read on, I think it's worth spreading the word about this. The security line was much longer than expected due to the government shutdown. I ran and got to the gate 15 minutes before the scheduled departure. There were 6 or 7 people who had arrived 5 minutes before me, just as they were "closing the door." Another 6 or 7 people arrived over the next few minutes, and they would not open the door for anyone. People were crying; no response at all. The plane just sat there with at least 15 empty seats until 30 minutes after the scheduled departure, 45 minutes after I had arrived, before finally pulling away from the terminal. No refund, no prorating the cost of another flight, for any of us. TWO HOURS later I received an e-mail notifying me that departure AND boarding for the flight were delayed by 20 minutes. I understand that "they have a rule" about when they close a door to their airplane and never re-open it, but the rule is surely not there to stop good people who showed up with time to spare from boarding a plane full of empty seats which is nowhere near ready to take off. And the audacity/incompetence of that e-mail... There is something seriously wrong with this airline. I could go on about the website and the app, but the point is that I have learned my lesson. People tried to warn me, but I didn't listen. You apparently get what you pay for with airlines and I (along with my family, friends, and acquaintances) will not make the mistake of trusting Frontier with my time and money again. read more

Dissolve the whole company. Customer service is terrible and the planes are cramped. Throw the whole Arline in the trash

I want to cancel my trip after I broke my neck falling from ladder. Provide latter from doctor. Frontier airline refuse to cancel my trip and refund money. read more

Frontier Airlines has monetized dysfunction. Stranded 9 Hours at DEN After Frontier Diversion - No Support On June 19, 2025, I flew Frontier flight F9 3156 from LAX to DEN. Mid-flight, we were diverted to Las Vegas due to a medical emergency. This caused me to miss my confirmed connection (F9 3286 to Cincinnati). I landed in Denver around 11:20 AM. Frontier offered only one solution: a rebooked 8:06 PM flight. No help finding earlier options. No food voucher. No care. I asked for a supervisor. Ibrahim told me this was a "customer issue," refused to spell his name, ignored my questions completely as if i was invisible and said "Next!" while I stood there, stranded. This was not my fault. Frontier's own diversion delayed me--and I was left to figure it out alone for 9 hours. I've filed a DOT complaint and will never fly Frontier again. I have photos and boarding passes documenting everything. read more

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I was charged a $198 gate bag fee on March 8, 2026. My significant other and I were traveling with the same backpacks we used on our Frontier flight to Puerto Rico just last Thursday, containing the same number of items. The backpacks comply with Frontier's personal item size regulations. Each backpack measures 18 × 11.5 × 7 inches, which falls within Frontier's published personal item limit of 18 × 14 × 8 inches when oriented properly in the sizing bin. We have flown Frontier many times over the years, and the ability to travel with a personal backpack at an affordable price is one of the main reasons my family began flying with Frontier. While boarding in Group 6, the gate agent scanning our passes had already cleared our bags, effectively confirming they were acceptable. However, another employee named Efrain, who was not the gate agent scanning tickets, approached us and demanded we place our backpacks in the measuring bin. His approach was rude, unprofessional, intimidating, and humiliating, especially in front of other passengers. When we explained that we did not plan on spending an additional $198 ($99 for each backpack), and that a friend who had already boarded could come back to take some items if needed, he quickly and very rudely told me I had exactly nine minutes to do either or risk losing my flight. This showed no compassion or humanity for a nurse trying to return home to her children and report to her hospital job at 7:00 a.m. the next day. We also observed other passengers ahead of us with similar or larger backpacks being allowed to board without issue. I have never seen the measuring bin actively used in this way in all my years flying Frontier. This demonstrates a clear inconsistency in enforcement. Our bags fit under the seat in front of us, as they did on the outbound flight, and the fee appears to have been applied inconsistently with Frontier policy. As a frontline nurse, I dedicate my career to kindness, compassion, and professionalism, and I would jump in to assist whenever needed. Unfortunately, this experience demonstrated a lack of compassion, humanity, and fairness in return, causing significant distress and embarrassment. read more

First thing is the baggage, they charge you for checked bags a hefty amount and then claim it's 40 lbs, where the other airlines are 50 lbs They charge for cabin bags too Had a bad experience, service is poor Will not travel in this airlines anymore read more

Flying Frontier Airlines is not our first choice. When they are charging much lower rates than the competition then we end up flying with them. This happened to be the case the last time we took a round trip flight from L.A. to Denver in 2024. For the return trip back to Los Angeles from Denver, things went fine. We did not have any check in baggage so there was no need to go to the check-in counter. Wifey made sure that we packed very light for that long weekend getaway. At the gate, things were a bit unorganized and very crowded. Staff was alright though both at the gate and during the flight itself. Wish that Frontier did not have all these extra fees and charges for every little thing. Oh well, at least we made it back home safe and sound. Flight was smooth and will continue to use Frontier from time to time when the overall price is right. read more

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Terrible customer service. Frontier may be worth it in terms of value but the service is horrific and they are absolutely crooked when it comes to cancellations and refunds. We booked a flight and identified a mistake in the itinerary. We cancelled the trip, received notice that a credit (refund) would be issued back to us - low and behold they are disputing the refund and only offering us a travel credit. We have proof showing the refund but they are disputing it. Plain and simple a bunch of crooks and I will refuse to every promote or book a flight with Frontier. Quick way to lose a customer. read more

They don't do anything on time. Loaded late. Arrived at destination and there was a plane in our spot so we waited another hr, this airy is trash read more

When I heard about this Sleezy airline, I was like this ishhhj can't be true. 2.stars because the flight crew are nice. They work hard to make your flight enjoyable. However, this airline is nothing like my beloved Southwest or American Airlines. ************ The CONS * no wifi * No free snacks *cramped leg room *seats don't recline *no in-flight entertainment *no outlets *a joke of tray I'm big on customer service because without this crucial skill, you can either make or break the company or business you represent they are horrible. DCA dreadful. You all should be ashamed. Denver, I am appalled, buy then again, you're the headquarters, and yall act like yall are the owners and whatnot. When my plane landed, the flight crew said they had a customer service counter to answer any questions. So I'm at the counter, and miss Thang was on the phone and then she was done. I'm 5'3 yeah I'm little but I'm not invisible. So I just wait, then her co worker comes and says can I help you in a condescending tone. I explain to hear about an issue regarding bag fees etc. To some it all, they were dismissive. Listen yall, the gatekeepers at Frontiers are spineless bees, Pack lightly! They are serious about the personal item free bag. Get creative! Take pics, take videos, save it for proof. They are cheap for a reason, read the fine print. read more

Frontier Airlines - My bag fits yet they wanted to charge me. - Airlines Near Me - Denver, Colorado

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Impossible to contact. I've spent over an hour on my phone several times during the last 2 days. Usually ending with a failed call, leaving me to call back and start the process again. FRUSTRATING. I purchased a flight pass but have been unable to use it and have a feeling I may not before it expires. This is an airlines I will avoid in the future. I would give it a negative number if it were an option. read more

Probably the worst experience I've ever had in a plane. They delayed the plane for eight hours with us waiting with them updating every hour or so adding another hour onto the delay and they put us on the plane and they got off the plane and they put us back on the plane and they canceled the flight When I requested a refund now they're telling me seven days before they'll decide whether I get my refund or not. Adding spirit to their group of planes obviously did not help anybody's operations. read more

Frontier Airlines - Refund request - Airlines Near Me - Denver, Colorado

WORST airline experience of my life. Spirit Airlines is a complete disaster from beginning to end. The boarding process was total chaos -- no clear line, no organization, no respect. The employees weren't even properly dressed, and most of them acted like they had no idea what they were doing. Zero professionalism, zero courtesy. It felt like they grabbed people off the street and threw them behind the counter. The gate area was dirty, ugly, loud, and absolutely unpleasant to be in. No structure. No order. Just a mess. They advertise "cheap tickets," but that's a joke. By the time you add $75 because one of their employees did your check-in at the counter, $45 for a carry-on, and fees for literally everything, you end up paying more than you would on American Airlines -- where at least you know you're paying for quality service, professionalism, and a smooth boarding experience. It was my first time flying Spirit. It will also be my last. And honestly, I wouldn't recommend it to anyone. Not even as a last resort. read more

$183 Bag Fee? Frontier Is a Scam Disguised as a Budget Airline If you're considering flying Frontier to save money--don't. I booked a ticket through Wells Fargo Rewards for Frontier Flight #4768 (June 15, 2025) and was ambushed at the airport with a $183 baggage fee for ONE checked bag and ONE carry-on. My bag was under 40 lbs and nothing unusual. This wasn't disclosed clearly during booking. There was no warning this outrageous charge was coming. And get this: I prepaid only $44 for the same bag on the return flight (Flight #4765). Same airline, same bag--a $139 difference. This isn't a low-cost airline. It's a trap. Frontier counts on travelers being stuck at the airport with no choice but to pay up. Their business model thrives on hidden fees, inconsistent pricing, and predatory tactics. I've filed complaints with the BBB, DOT, and Wells Fargo, and I strongly advise others to avoid this airline unless you want to spend your trip fighting over surprise charges. Fly literally anyone else. Frontier is not worth the stress or the hidden costs. read more

It's a big hub for Frontier Airlines in Denver airport terminal A, and most of their gates are in the very far end, so plan your time ahead to walk through the route. Overall I wouldn't recommend flying with this airline company, a lot of hassles and inconvenience. read more

Frontier Airlines - Airlines Near Me - Denver, Colorado

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First time flying Frontier....Definitely my new go to airline. Flight attendants were super lind & professional. At Denver International Airport the weather caused flight delays. Andrew A took the hits from disgruntled passengers & treated them all with professionalism & kindness. He remained calm and in control giving the delayed passengers a sense of calm! This is greatly appreciated as I've had the opposite from other airlines! read more

Frontier Airlines - Andrew A...calm cool professional and awesome! - Airlines Near Me - Denver, Colorado

Frontier airlines and their employees are the biggest scumbags in the airline industry. Talk about an absolute joke of an airline. I'd rather tie my nuts to the bottom of a hot air balloon and hang from the bottom traveling the country than ever book another flight with these uneducated idiots. Do everyone a favor, close your doors, scrap your planes, and never step foot in the airline industry again because yall are the epitome of garbage. Flight was canceled two nights in a row and all I got out of it was a $15 voucher good for 24 hours and a hotel voucher to a hotel in a different city that provided no shuttle to and from. Not to mention, my vouchers didn't actually hit my email until almost 5am. read more

Had to pay $179 to put luggage on and the extra $100 was because it was 12 pounds over then we tried to upgrade but GUESS WHAT? All they have is economy with small trays and no leg room Edit: Pilot was funny, you had to pay for ALL THE FOOD! Would not fly again would rate 0 stars if I could read more

Hidden fees, extremely long wait times and delays at all terminals, and customer service refuses to rectify inappropriate charges.

I just had to share what an unbelievable and outrageous experience I had with a Frontier manager. While I'm not normally the type of person that would share something like this on social media, I feel I have no choice as Frontier does not have any support or customer service number to call. I also want to make sure others are aware of the struggles they may face in the event Frontier cancels their flight. We were scheduled to leave from Chicago O'Hare on Frontier flight F9 1483 to Denver on Monday, June 23rd. We woke up at 3 am to make our 4:55 boarding time and while on the airport shuttle, we received a message stating our flight had been cancelled. There was no weather issues and we did find out that the plane had a mechanical issue and so Frontier cancelled the flight. As we were already on our way to the airport, we went to the Frontier counter and were told by an employee to use the QR code on a poster nearby to rebook our cancelled flight. We scanned the code, as did about 10 other people on the same flight, only to find that all other flights to Denver that day were full and the only other available flights left Tuesday morning but had long layovers making the minimum travel time 21 hours. This would get us home Wednesday morning when we were originally supposed to get home Monday morning. We went back to the counter and explained we needed to speak to someone since the only options available using the QR code were unacceptable. We were told again to just scan the code. As I mentioned, there were about 10 of us who were supposed to go to Denver and we all asked to speak to a manager. At first, we were told one wasn't available and that we needed to scan the code and step away from the line as they had several people to check in and take baggage for. We continued to wait but kept asking for a manager. Finally, after over an hour, a woman appeared from the back room and told us all again to just "scan the QR code". We tried to explain our situation but she wouldn't listen. She said that her team was busy checking in people that had flights out and they needed to get through the current line and could not help us until the line went down. We asked if she could help us directly and she said no, that our only option was to reschedule or ask for a refund via the QR code. She said that we chose to fly a budget airline and Frontier didn't have to do anything for us. She then disappeared into the back room again, leaving us, and her overwhelmed team, alone. We counited to ask the other employees at the counter if someone could please help us as we did not have any other options. After nearly two and a half hours, two Chicago police officers appeared and the manager came out from the back room to speak with them. She told the police that we were being a nuisance and that she wanted them to remove us from the premises. The officers told her that we were not doing anything wrong and that we needed to be helped and that she should being making an effort to help us. As we were standing politely off to the side and not causing any sort of disruption or scene, they would not do anything. The manager became frustrated at this and we again asked if she could please help us rebook more acceptable flights or at least provide hotel vouchers if we did have to get home Wednesday. She told us that she didn't even work for Frontier, that she was a contractor for a different company and so had no authority to do anything for us. (Doing some additional research, it appears that she works for a company called Swissport which is contracted by Frontier). She told us angrily that she could not talk to us until the line went down and told us all "You can wait, your flight was cancelled so it's not like you're going anywhere" but now she reluctantly helped her team in checking in other passengers and so stayed at the counter instead of retreating to the back room again. Some of us asked if there was anyone else we could speak to, another manger perhaps that did work for Frontier or that could help us and she said no, she was the only manager available and that she couldn't do anything. We asked for her name and employee ID at this point as she was totally unwilling to even try and help us and just became increasingly rude as we asked for assistance. She said her name was "Angie" and she did not have to give us any additional information. I have included a picture of her to help identify her since she refused to provide any additional information. After several hours, the line eventually did go down and she was forced to speak to us but at this point, some of us had booked flights on other airlines. We booked a flight on Southwest leaving that day but ended paying a couple of hundred dollars more. Another family had to book tickets on United and paid $1,000 to get their family home that day. I spoke to a couple of other passengers after the fact and one, who did not have any money to book another flight, was finally put on a f read more

Frontier Airlines - This is Angie, the manager that called the police on the customers who were asking for help. - Airlines Near Me - Denver, Colorado

The worst company!, they waist your time, money, ruined our trip completely.. after waiting for hours on the airport, they announced a delay due to change of tires, than longer delay due to maintenance, then when we are finally in the plane, one of the crew members suddenly left the plane, we had to wait ( more waiting !!!) for a Replacement of here, then after hours of waiting ( by the way for an hour flight ), we finally got an announcement that we are taking off in 1 min, and guess what ... then after 1 min of their announcement they said the flight is canceled !RIDICULOUS THEY JUST WERE MAKING EXUSES THE WHOLE TIME TO DRAG THE TIME ( waist our time and money includes the hotel and attractions we had already booked in our destination), they wanted to cancel the flight, rude, irresponsible scammers read more

Website crashes and poor customer service. Was communicating with their customer service late at night last month and someone was attempting to get me a flight with my budget however after several questions was disconnected and then they just stopped responding though it said that my messages were being read. After the fact I realized that the flight they had held for me was for a completely different city. Wish they were better because we don't really have a good Budget airline in the US that I'm aware of. read more

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Booked my cheap flight through Frontier's website from Las Vegas going to Denver. I didn't want any surprised or additional fees, so I checked the website for their carry on dimensions and made sure my bag was going to work. I got to the airport, got through security, had my boarding pass on my phone through Frontier's app, and was on my way to Denver. I had the best flight attendant on the way there, I believe his name was Ray, and he was an absolute dream! He was so friendly and really funny. This airline is cheap, so there is no wi-fi, no free snacks, nothing. You have to pay for everything. There isn't any TV's in the back of the seats, so bring a book or some crossword puzzles. On my flight back, we had the best gate attendant, Gordon, and he was so nice and helpful! Overall, I would book Frontier again for sure! read more

Shocking that this company has any stars, if I could give 0 I would. If what they are doing is legal, it shouldn't be. Imagine being at the ticket counter 55 minutes (more than enough time to get to your gate) before your flight takes off and being told that you're too late and missed the "check in" deadline. Had to spend 200 dollars on a later flight all due to a made up "formality". Additionally, the way the employees treat customers is truly shocking, never in my life have I experienced worse customer service. They are rude, sarcastic and borderline dehumanizing. I plan to take this to the Federal Aviation committee, because a company should not be able to mistreat and tale advantage of their customers the way this company does. Truly a despicable excuse for an aviation company. read more

What happened to these complete haters? I literally sat at the gate for 18 minutes with my wife on the plane, the jetway doors on the tarmac open (for at least 15 min. and), and being told go away... I wasn't 25 minutes early for my flight!?! That's when Southwest boards, dingus! Worst part, the flight attendant told my wife 3 times she would "get me on the flight", then the inconsiderate gate agent (pictured) lied, and claimed she "never talked to me" and even tried to "call the supervisor," who was literally standing right next to her. Hahaha! Thanks Gen... whatever you call your-pathetic-selves! Then was told it was illegal to take a photo or them. Yeah, I'm sure you don't want to be captured NOT doing your jobs. If I sucked this bad at my work... I'd tell everyone the exact same thing. Who wants evidence!?! Ha! They charged my daughter a CRAZY FEE because her backpack was "too big" for their tiny little box... FRONTIER SUCKS!!!!!!! Never again... despite the price. read more

Frontier Airlines - Who can I lie to next and demand they not "take my picture." Ha! - Airlines Near Me - Denver, Colorado

Frontier is the WORST AIRLINE by far! First flight delayed twice then canceled last minute (with no reason) I had to pay for an extra day in a hotel only to have 2 more delayed flights and then the last one was so late I missed my connecting flight which was the last flight out for the night. Now I'm stuck in the Denver airport overnight! It's Easter Sunday... I was supposed to be home on Friday. SMH They offer nothing but a refund on the original flight. So far I'm $1,023 in the hole from this $200 flight gone wrong! Never, ever again! FRONTIER- get ready for a law suit long coming! read more

This company completely destroy my luggage and only offered 75 dollars in compensation.

I wish I could give negative stars. My flight is scheduled to depart 12:00am it is currently 2am they told us 50 minute delay then added fifteen minutes added more and added more until finally announcing they're going to deboard the plane. Now everyone is off the plane waiting until 2:20 am hoping they don't change it again. Over 30 people are missing their connecting flights and have to get their flights rescheduled they're currently in a very slow moving line. I feel bad for them. My last experience flying with frontier I assumed was a rare case because the exact same thing happened. I guess this is a regular thing for them to have broken airplanes and no one knows what's going on. I'll update when we finally get on the plane not the mention the staff is three people who take turns telling you your personal item is a fanny pack or small purse everything else is a carry on you have to purchase for $39 online. read more

Frontier Airlines - The notification that my flight is delayed until 2:20 am after everyone had been told to leave the plane - Airlines Near Me - Denver, Colorado

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Awful Airlines, now I remember why I stopped flying frontier so many years ago!!! After delaying our flight 4 times from LAX to Denver we finally left 7 hours later! Missed my important event. Then it took for ever to let us off the plane!! Awful!!! read more

I understand rules and The FAA. But RUDE and aggressive agents at the gate is unprofessional. Cheap airline, over charging for bags, seats and time is not worth it. My experience is definitely a 0 star. I know the airline does not care or offer any complementary service for disruption. However many complaints will eventually get you off the market. I'll stick with American. It seems you only hire who you can instead of who has experience and excellent customer service. read more