I recently flew Spirit Air and honestly think they deserve higher marks than 1 1/2 stars. True…read morethere is a charge for just about everything on top of the low price fare, but they are very up front about these costs in their website. On any third party booking app it is clear there is a charge for carry on bags. Given that this is unusual, it should prompt the consumer to investigate further and it is not the airlines fault if consumers do not choose to do this. My only complaints were that checked baggage has a 40 pound limit or it is an extra $60. I have traveled all over the world and am familiar with the 50 pound limit put on luggage going overseas. This charge on a domestic flight seems like a money grabbing scheme to me and seems unnecessary given that it is out of line with standard practice. There was no food offered on my 3 1/2 hour flight. I could only get over priced, unhealthy snacks. It seems reasonable to offer some small, healthy fare on most flights and I was disappointed that this was not an option. Also charging for basic beverage service should be outlawed on airlines in my opinion. Dehydration is a serious concern and people should not be denied water based on ability to pay. They are not the most communicative of airlines. They should definitely put some serious money into improving their website, especially for online check in which is needlessly confusing. Now on to the good stuff. For an additional $45 I was able to secure a roomy and comfortable seat close to the front of the plane, almost like flying business class for dirt cheap My flight included a long layover and both planes were clean and new. We were delayed on the tarmac for an hour and a half due to weather. In all my travels this is the only time I have been cool and comfortable during a lengthy tarmac delay. It made all the difference to not feel like you were being cooked alive in a tin can during a lengthy take off wait. The staff were all amazing. Everyone I came into contact with was friendly and professional. They went out of their way to help. They allowed me a free carry on when I opted to bring my checked bag down to 40 pounds to avoid the $60 surcharge. This turned a nasty surprise into a positive experience. Even with the additional seat fare and higher than average checked bag cost, I still paid less than half of what the average going fare was to my destination making this an overall positive experience. Would I recommend Spirit Air? Certainly, with the caveat to travel very light and stock up in food and beverage before boarding.

I had insurance for Spirit Airlines, and I couldn't take the flight due to my grandkids was sick…read morewith Covid19 and the mother didn't want to let them fly so I had to cancel the trip, I was ok with it as I had insurance on the tickets, so I contacted the customer service to get my money back they said I can give you a credit back - I was ok with it then I was going to use the credit to go see my Grandkids in Florida (I live in Colorado) and when I was booking it there was no flights in Colorado I was like what!!!! then I found Spirit don't fly in or out of Colorado any longer. so I called and wrote Spirit to get a refund as they no longer fly out of Colorado, they said no they will not give me a refund I told how I am to use the credit if you don't fly in or out of Colorado it didn't matter to them so I have credit still of $1,177.77 and I can't use it. if anyone wants to buy the credit off me, I will be more then grateful I will take $800 for $1,177.77 - I really need the money as I just buried My Mom and it was a lot of money, I mean a lot of money. if there is someone on the Spirit team that can help me please I need my money

I haven't flown United Airlines much before, but I had a wonderful experience with them…read more For starters, I got a random upgrade from my flight that was KC to Denver. Never happens. Everything was on time and the first flight crew was great. The next flight out, the crew was equally great, the boarding process was fast, and the flight arrived early. Hard to beat that. They also were offering a $1500 travel credit if someone gave up their seat, but on the heels on a fun but mildly exhausting trip, I couldn't rally for it. Just wasn't in the cards this time but I appreciate them not crapping out a low ball offer like I've seen from Southwest where they roll a few points onto your account. $1500 is a real, "we mean business" kind of offer which is a good sign. In an era of consolidated airlines and travel delays, this was a welcome breath of fresh air. I probably need more info to really gauge it, but glad to try them out recently.

I'm Delta Diamond. But Delta doesn't fly direct from Denver to Santa Fe. 48 minute flight if…read moreyou're going fast, otherwise just over an hour. Similar to flying Nashville to Atlanta. I flew one of their small CRJ jets. And while I'm diehard Delta, United's CRJs are a million times nicer and more updated than Deltas. No janky seats that are broken and leaning backward even when not reclined. Nice, new upholstery. Very clean. And a better designed flight attendant galley. They even have an open and free snack shop in first class, with cookies, candy, etc. I didn't check a bag because it was only a 30 hour trip and I packed a backpack. Another nice thing is that unlike Delta's/West Jet's CRJs, you can actually fit your personal item under the seat. Flight attendants were kind and helpful. Pilots kept us informed.

The Southwest Airlines main customer service number is **+1__877*818*03.89 or…read more+1__877*(818)*(0389)**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Efficient Reservations & Premium Trip Organization The journey started with a booking process that was clear, intuitive, and carefully organized. Business class offerings, including flexible fare options, enhanced seating, and priority airport services, were presented in a simple and informative format, allowing travelers to compare benefits before finalizing their reservation. Flight schedules, seat preferences, and traveler information were completed without difficulty, while the itinerary was delivered instantly with every essential detail arranged for quick and convenient reference. #. Dedicated Airport Services & Comfortable Departure Business class created a more enjoyable airport experience by providing priority services from check-in to boarding. Dedicated check-in counters shortened waiting times, while fast-track security screening ensured passengers moved through the terminal efficiently. Lounge access offered a peaceful environment to enjoy refreshments, catch up on work, or simply relax before departure. Priority boarding allowed travelers to board the aircraft in a calm and organized manner, ensuring a comfortable beginning to the flight. #. Inviting Cabin Space & Professional Inflight Care The premium cabin provided a relaxing atmosphere designed to support comfort throughout the journey. Spacious seating, generous legroom, and well-planned interiors offered the ideal setting for working, reading, or unwinding during the flight. The aircraft remained clean, quiet, and meticulously maintained, enhancing the overall onboard experience. Throughout the journey, the cabin crew delivered attentive, courteous, and personalized service, ensuring passengers enjoyed consistent care and prompt assistance whenever needed. #. Comfortable Arrival & Seamless Premium Experience From departure through arrival, every stage of the journey reflected efficiency and attention to detail. Inflight services were delivered smoothly, contributing to a pleasant and uninterrupted travel experience. Upon landing, priority baggage handling ensured luggage was available promptly, making the final stage of the trip quick and hassle-free. From the initial reservation to the final destination, business class delivered an excellent combination of convenience, comfort, and dependable service, providing a polished travel experience from beginning to end.

For decades, Southwest Airlines stood out as one of America's best-run airlines. Its success was…read morebuilt on a simple formula: low fares, friendly service, operational excellence, and a genuine focus on the customer. This strategy created remarkable loyalty and made Southwest one of the most admired and fun airlines in the industry. Today, the company appears to be moving in a very different direction. Following pressure from activist investors and changes in leadership with the CFO being promoted to the CEO, Southwest has embraced a more revenue-driven strategy focused on increasing shareholder returns. The introduction of checked-bag fees, paid seat selection, and other ancillary charges marks a significant departure from the business model that differentiated the airline for more than 50 years. Today, checking a bag can cost around $90 on some fares, and passengers often have to pay extra to secure a desirable seat. Without doing so, many will end up in a middle seat toward the back of the aircraft. I did on all my flights to SLC via Denver and Los Angeles. These initiatives may improve short-term cash flow and earnings, but they also risk weakening the customer loyalty that was once Southwest's greatest competitive advantage. In my case, i will avoid Southwest like the plague and i really fly a great deal. Over the past couple of years flights are systematically delayed, luggages are lost , agents at the gate have little authority to change things as the focus has shifted away from customers and operations. Profitability and shareholder value are essential goals for any public company. However, the strongest businesses create long-term shareholder value by first creating exceptional value for their customers. Time will tell whether Southwest's new strategy proves successful, but from a passenger's perspective, the airline has lost much of what once made it special.

I wanted to take a moment to review American Airlines just because they keep getting better and…read morebetter with their customer service. The whole crew is always nice to us and provides excellent service whenever we go. Every year with book with them because we felt great flighting with them. Their app system is well organized and the departure and arrivals are always pretty accurate. If you want A-1 experience to your destination I definitely recommend them!

The airport is under construction went to American Airlines pretty much my exculsive airlines got…read moreupgraded to first class and had a first class expericence. The operations were smooth and we left on time so I am good!!!

When you get to Denver international airport to get to the Alaska boarding area, you get off of the…read morestreet level where your party drops you off once inside you have to take an elevator down to level five once at level five you do the check-in boarding process. Then you have to go back up to level six to go through security. This is very confusing and time-consuming Other elderly people were on the elevator with me and we're having a really rough time with this. They should have it right on the same level where your party drop you off I am not a fan of self tagging your luggage. The attendant behind the drop off baggage counter was very nice.

This weekend my sister and I flew to Denver for a concert. Everything went great, until the flight…read morehome. Our flight was an 8 am departure so we arrived around 6. We boarded as usual, all good. Sat on the tarmac for 45 minutes and were told that there was a mechanical issue and we'd need to deplane, the repair would take 1-2 hours. Most passengers had tight connections so we were told to line up and talk to gate agents about rebooking. Roughly half the passengers got in line. For the next 3 hours we had 2 gate agents to help over a hundred passengers. Their website wouldn't help us, the chat wouldn't help us, the phone wait time was over an hour. Mind you, the gate agents weren't given printer paper to print tickets so they had to literally run to other gates for each new ticket to print them. Their computers would randomly crash and delete all their progress so they were constantly switching from phones, to iPhones, to each others computers. It was a MESS! When it got to be our turn to rebook, we were given a 2:30 connection, great! Another hours of delay after this (yes, we are 4 hours into our 1-2 hour delay) we still hadn't received any follow up information, no updates, no emails. Nothing. We were all stuck at the gate because we didn't know when it would be time to leave. Oh but don't worry, they sent us a 12$ meal voucher, that may or may not work at food establishments around the airport. Yay! At 12:30, when we'd realized we'd be missing our new connection once again we got back in line to rebook once more. 30 minutes later of waiting, the co pilot comes out and announces they have no information, just keep waiting, and leaves. Wow, okay thank you sir! Another 20 minutes, there's finally only 4 people ahead of us to book, yay! The pilot comes out, we're boarding now! Everyone get on. So finally another gate agent appears. Where were you when these guys could've desperately used your help? Some people asked her, she was so aggressively rude and made it OUR fault. She wouldn't help, answer questions or assist any of the gate agents. Most of us had now missed our rebooked connections and had NO way of rebooking. Again, no website help, no chat bot help, no phone help. Now we couldn't talk to the agents either because we had to board right then. When it was our turn to board I asked what we should do ar our next airport so we could get home. "Go on the website on your flight, they will give you WiFi". When we boarded I asked the flight attendant if this would be possible. No, it wasn't possible. Talk to the gate agent after your flight. So currently, we have no way home. Ok. We are all seated now, waiting to fly out. We sit on the tarmac for another 30 minutes before we FINALLY leave. While in air, there's an announcement "for all the delays today all passengers above 21 will receive 1 free cocktail! This is all our company will be providing. We will come by shortly". What a weird thing to say after 6 hours of delays? Instead of making it a nice, hey we're sorry. It's yet another screw you. We land, deplane. Go to the gate agent for help rebooking. She can't help us. She tells us we'd need to fully leave the airport, come back and rebook a new ticket. Uh, what? Ok, since we had a connection previously, can you tell us where to find our bags? No, that's not her job..... Wow. So we go to baggage claim because, I'm not sure where to start but this seems like a good bet. Our bags never arrive. 30 minutes after waiting I go to Alaska baggage. At this point my sister is ready to burn them down and I'm trying really hard to keep my cool. I tell her with tears brimming that we have no way home, no bags, and we just need someone to please help us and tell us how we can get home. She is the one and ONLY employee who actually sees us and takes it upon herself to help. How odd a bag agent can rebook our flight in 3 minutes but we're not 9 hours into our day and no one else could? She was so nice, helpful, understanding. She put in a request for our bags, but couldn't tell us if they'd even made it to the city (they had unloaded all baggage when the repairs were happening because a lot of people just booked new flights). She said to wait 30 minutes for them to find our bags but we couldn't leave the carousel because they'd be coming from there. Also, we had just over 1 hour to get back through tsa before we missed our new flight. While waiting, we pull up our new itinerary and we get an error code. We had no flight home still. The link didn't work. The confirmation code only showed our previous flight that day. An hour goes back, she'd gone on lunch, still no bag. We go back up. The new lady once again, didn't want to help us. She told us to just go sit back down and wait. I'm sorry, are you kidding? Thankfully, our original lady had just come back right then from lunch by some damn miracle. She helped us again, got our tickets. Still didn't know where our bags were but assured us she'd get them home with us

My husband and I recently booked a Denver Air Connection flight to get from Denver to Telluride for…read morea holiday ski trip. Little did we know, the Telluride airport has a 50-50 chance of being open during December-January, due to snow storms (great for skiers of course!). We were pleasantly surprised at how wonderful Denver Air Connection was at dealing with this problem: our flight to Telluride would not happen due to snow, so DAC re-routed our flight to Montrose, and then provided a shuttle bus to drive the hour to Telluride. They made the whole process easy and stress-free. Additionally, the little DAC airplanes are really fun to be on, and the flight attendants were great. Not to mention, these flights have THE BEST complimentary snacks we've ever seen on airplanes! All different types of chips and crackers, as well as full-size candy bars :) Highly recommend Denver Air Connection!

We flew roundtrip DFW-CVN and was very impressed with their operation. Even though a small airline,…read morethey had the professionalism of a large airline. Especially Aleh Viatkin in DFW, as he made every effort to return our lost iPad. He went above and beyond and we are very grateful for his work ethic and kindness.

Our first experience with BA wasn't great. For one thing, the legroom and space of their economy…read moreseat on an international flight was surprisingly small! It's about 1/3 smaller than the US economy seat. If you are claustrophobic, don't do the basic economy! The flight attendant in our section was useless. He just stood there and watch while we were struggling with placing our luggage in the very high overhead bin. Someone passed out on the floor during our 9 hours flight and it took a while for the flight attendant to get back to his area of responsibility and he didn't seem to know what to do. This maybe the last time flying on BA for us.

I travel quite a bit and recently had a trip to London for work. My return flight was booked on…read moreAmerican but somehow was serviced by British Airways. I arrived at Heathrow hours early as I shared a cab with a coworker and his flight was much earlier. I could not check in on the app or on the website in the day prior, so I stood in line for close to an hour at the American window where they told me I was actually flying BA (my travel record showed American) and I needed to go to another terminal. I got to that terminal and tried to get in line to check in but BA employee said I needed to use the kiosk. I explained I was unable to check in on apps or online and needed an agent. They insisted I try the kiosk first. Unsurprisingly.. it didn't work. I was allowed to get in the check in line with an agent where I stood for the next almost 2 hours. Yes, 2 hours standing on a concrete floor. My back was screaming (old people problems, I know). I finally got up to an agent who said I wasn't able to check in because I needed to show my visa. I pulled up my British electronic visa and she said "no love, your American visa".. while holding my American passport in her hand. I explained I don't need a visa because I am an American returning to my home country. She looked confused but decided she needed to call someone to help. I stood while she was on hold and transferred around to different places who eventually told her it was an issue in the system today and they would remove the error. She then told me I had no seat on the flight because it was oversold and they couldn't guarantee I would get on, so they may have to book my on the next flight which was the next day or would need to look at another airline for me. She gave me a boarding pass that was or standby and said to hurry to the gate to try and get a seat. I got in the security line and about 15 minutes later, I was up.. I scanned my boarding pass and it errored out, not letting me through. An employee told me I had to get in a different line to see what was wrong with my boarding pass. I stood in anther line for a good 40 minutes. Once I got help, they told me I couldn't get through because I don't have a seat and would have to fly standby. I explained, yes.. that's why I have a standby boarding pass. It says standby on it. She said it wasn't standby in the system and it needed to be fixed, so she had to call someone to assist. Another 15 minutes later and they couldn't get it to work and I was going to miss the flight, she said she would take me through a different security line so I could get to the gate. She did that and I had to take a train to get to the gate, which wasn't working for about 5 minutes because it was having a "security sweep" with officers and dogs going through it. I finally got on the train, got off at the right place, ran all the way to the gate as they were boarding. Asked if they had a seat for me, and they huffily said they did but I almost didn't because I waited so long to get to the gate. Are you kidding me? I got on the plane and will be happy to never fly British Airlines again. I guess all the great luck I've had traveling was made up for on this trip. Just terrible.