When you get to Denver international airport to get to the Alaska boarding area, you get off of the street level where your party drops you off once inside you have to take an elevator down to level five once at level five you do the check-in boarding process. Then you have to go back up to level six to go through security. This is very confusing and time-consuming Other elderly people were on the elevator with me and we're having a really rough time with this. They should have it right on the same level where your party drop you off I am not a fan of self tagging your luggage. The attendant behind the drop off baggage counter was very nice. read more

Alaska Airlines - On the road to get to Alaska terminal. - Airlines Near Me - Denver, Colorado

This weekend my sister and I flew to Denver for a concert. Everything went great, until the flight home. Our flight was an 8 am departure so we arrived around 6. We boarded as usual, all good. Sat on the tarmac for 45 minutes and were told that there was a mechanical issue and we'd need to deplane, the repair would take 1-2 hours. Most passengers had tight connections so we were told to line up and talk to gate agents about rebooking. Roughly half the passengers got in line. For the next 3 hours we had 2 gate agents to help over a hundred passengers. Their website wouldn't help us, the chat wouldn't help us, the phone wait time was over an hour. Mind you, the gate agents weren't given printer paper to print tickets so they had to literally run to other gates for each new ticket to print them. Their computers would randomly crash and delete all their progress so they were constantly switching from phones, to iPhones, to each others computers. It was a MESS! When it got to be our turn to rebook, we were given a 2:30 connection, great! Another hours of delay after this (yes, we are 4 hours into our 1-2 hour delay) we still hadn't received any follow up information, no updates, no emails. Nothing. We were all stuck at the gate because we didn't know when it would be time to leave. Oh but don't worry, they sent us a 12$ meal voucher, that may or may not work at food establishments around the airport. Yay! At 12:30, when we'd realized we'd be missing our new connection once again we got back in line to rebook once more. 30 minutes later of waiting, the co pilot comes out and announces they have no information, just keep waiting, and leaves. Wow, okay thank you sir! Another 20 minutes, there's finally only 4 people ahead of us to book, yay! The pilot comes out, we're boarding now! Everyone get on. So finally another gate agent appears. Where were you when these guys could've desperately used your help? Some people asked her, she was so aggressively rude and made it OUR fault. She wouldn't help, answer questions or assist any of the gate agents. Most of us had now missed our rebooked connections and had NO way of rebooking. Again, no website help, no chat bot help, no phone help. Now we couldn't talk to the agents either because we had to board right then. When it was our turn to board I asked what we should do ar our next airport so we could get home. "Go on the website on your flight, they will give you WiFi". When we boarded I asked the flight attendant if this would be possible. No, it wasn't possible. Talk to the gate agent after your flight. So currently, we have no way home. Ok. We are all seated now, waiting to fly out. We sit on the tarmac for another 30 minutes before we FINALLY leave. While in air, there's an announcement "for all the delays today all passengers above 21 will receive 1 free cocktail! This is all our company will be providing. We will come by shortly". What a weird thing to say after 6 hours of delays? Instead of making it a nice, hey we're sorry. It's yet another screw you. We land, deplane. Go to the gate agent for help rebooking. She can't help us. She tells us we'd need to fully leave the airport, come back and rebook a new ticket. Uh, what? Ok, since we had a connection previously, can you tell us where to find our bags? No, that's not her job..... Wow. So we go to baggage claim because, I'm not sure where to start but this seems like a good bet. Our bags never arrive. 30 minutes after waiting I go to Alaska baggage. At this point my sister is ready to burn them down and I'm trying really hard to keep my cool. I tell her with tears brimming that we have no way home, no bags, and we just need someone to please help us and tell us how we can get home. She is the one and ONLY employee who actually sees us and takes it upon herself to help. How odd a bag agent can rebook our flight in 3 minutes but we're not 9 hours into our day and no one else could? She was so nice, helpful, understanding. She put in a request for our bags, but couldn't tell us if they'd even made it to the city (they had unloaded all baggage when the repairs were happening because a lot of people just booked new flights). She said to wait 30 minutes for them to find our bags but we couldn't leave the carousel because they'd be coming from there. Also, we had just over 1 hour to get back through tsa before we missed our new flight. While waiting, we pull up our new itinerary and we get an error code. We had no flight home still. The link didn't work. The confirmation code only showed our previous flight that day. An hour goes back, she'd gone on lunch, still no bag. We go back up. The new lady once again, didn't want to help us. She told us to just go sit back down and wait. I'm sorry, are you kidding? Thankfully, our original lady had just come back right then from lunch by some damn miracle. She helped us again, got our tickets. Still didn't know where our bags were but assured us she'd get them home with us read more

First they canceled my flight in April without notification now they have us sitting on the tarmac in Denver waiting for a gate to open after delaying us in Seattle. We have been waiting one hour. read more

DO NOT FLY WITH ALASKA AIRLINES! I was planning on traveling to Mexico for my cousins wedding. Unfortunately, they had to cancel it about 5 days before the wedding date. I called to see about getting some kind of refund or credit, but they said that they "can't give me anything" because of the type of ticket I purchased. I even asked if the reason for my cancellation would make a difference or not and they said no! An airline that happily takes/keeps your money from you when you have a perfectly valid reason for cancelling is not an airline, it is a SCAM! That is NOT how you conduct business (not an ethical business at least). read more

Flying Alaska Airlines from Denver to Seattle then Seattle to Honolulu was bare bones flying. No screen to watch anything enroute. only a snack provided: cookie, almonds or a bar. *beverage cart comes around at least twice. Served in paper cup for cold items like juice. Seats were ample, not sardine can unless a very large person is next to you in a 3 passenger configuration. Main thing we got where we needed to be safely. read more

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Awful experience. From DIA to PDX no gate was assigned until boarding started. DIA is a big airport too so we had to get on the train then run to the gate to make it on time. Funny thing is upon further research the plane stayed at DIA overnight so there was no reason for that to happen. From PDX to DIA we were waiting for our oversized luggage for 2 hours at baggage claim along with a lot of other people from different flights. After multiple complaints to employees and calling customer service we got no help whatsoever. The only reason we finally got our bags is because we convinced and employee from another airline to check for us. He confirmed the bags were sitting behind the authorized personnel door for over an hour. Alaska employees just never bothered to grab it. In both experiences Alaskas service was completely unacceptable and they should be ashamed. read more

Very reliable service! I fly here frequently and I've almost never seen much turbulence, my flight has never been delayed or changed either! Everyone there is super friendly and helpful, wish they had screens though read more

Alaska Airlines is not a bad gig. Being one of the 5th largest airliners in the United States, Alaska opens up new routes between California And Montana!! (2021) How exciting!! In economy, within Alaska, two bags are free, which are a stellar deal; you're looking at about a minimum of 12 hours of flying. You better get comfortable. I'm from Denver, so flying from DEN to Sitka would be about 25 hrs and 27 mins!! HOLY COW. The other typical airlines charges to destinations: 1st bag $30, 2nd bag $40. Appearing to be stuck on a long flight to Alaska, it would make sense to comp bag prices. Most people choose other airlines to fly domestic, so the fees are understandable for checked bags. COVID INFO WHEN FLYING TO ALASKA March 2021: Negative COVID-19 test required within 72 hours before departure!! Hopefully things will change in the future. Overall, such an awesome airline and I'm absolutely impressed by their commitment to fly! read more

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5 stars only because of Debbie who customer service at Sea-Tac, she was a godsend. She not only rebooked us, but gave us a generous amount of meal vouchers which allowed to have a very nice breakfast and lunch to bring on the plane with us. Our luggage wasn't in Denver, as planned, but they actually delivered everything to Breckenridge so we were able to ski the next day. They may have dropped the ball initially, but picked it up and ran it in when it mattered. read more

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Alaska Airlines has got a great thing going on! ++ Super friendly flight attendants! ++ Reasonable pricing! ++ Charging outlets in the seat back! ++ Tons of leg room (even in the economy seating)! Easy to see that I am def impressed! I know I will be flying Alaska Airlines more in the future! read more

Alaska Airlines - In flight water and cookies. - Airlines Near Me - Denver, Colorado

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Long time Alaska Mileage program member, over 25 years. And while I fly less frequently now, I was disappointed in the customer service I just received. A new agent screwed up my reservation and they can see in the notes what that agent told me, but they couldn't honor it because "the computers won't let them". Lousy excuse. Computers can always be overridden. If an agent tells you something, they should honor it. read more

Alaska Airlines is truly the best airline with the best service. I had lost something on a flight to Denver and when I was flying home I asked the employees while dropping my bags if there was a lost and found. I told them what item it was and they searched the back then brought up and verified that the item was mine. They were so sweet during the whole interaction. The Denver airport Alaska workers are some of the most caring employees I've ever encountered at an airport. Thank you so much! read more

Alaska is probably one of the best national carriers. food is exceptional and designed (how the hell do you say this) by a local seattle chef. cheese and fruit tray is great. I'd check the airplane. the 737's all have wifi and power.. the rest of the jets are ok. Free movies ad TV in first class. 20 minutue baggage guarantee or they give you 2000 miles. I fly alaska when I can as they don't piss me off like Delta, American and United. read more

Most intelligent of the stewards and stewardesses in this domestic airline. Last minute, fully booked flight that I was able to catch & it was kinda fun. Seats are in rows of 3 and have that nice comfy non fabric feel. A dim sum looking cart distributes an assortment of beverages & I am impressed how calm and sweet the staff treats others. They didn't offer any medical marijuana pretzels but the plain ones were okay. The are called mini pretzels. Smooth outside surface with bits of kosher salt randomly scattered on its exterior. Their size makes it quite easy to savor one piece at a time although the texture is a bit stale. I expected more of a crisp exterior and dense but airy interior- similar to that of a pretzel rod, however these are pretzel knots and carry their own appeal. I would recommend Alaska airlines when you need a change of scenery & want a short flight while staying within the pacific time zone. read more

Alaska Airlines - Pretzels - Airlines Near Me - Denver, Colorado

Worst customer service ever from Jewels and Laura Alaska Airlines ticket counter! Embarrassing to Alaska.

I flew Alaska to and from Denver on a recent trip. At a $165 roundtrip from Seattle, the price was definitely right. Besides, I'm a huge fan of Alaska, and I try to fly them over any other domestic airline whenever I can. My flight from Seattle to Denver landed a few minutes early, which is always awesome. The flight back to Seattle from Denver was delayed by 45 minutes--boo! They were able to make up for some of the delay in the air, though, and the delay was only because of taking some extra precautions due to a potential mechanical issue. I'm on board with the better-safe-than-sorry policy, so it was understandable. read more

Unfortunately these guys are not real partners with one world alliance so our sapphire & emerald status wasn't useful. We could only claim mileage I believe. The luggages were still $25 a piece. No lounge access either. You gavr to be a board member to access it. The service is definitely better than American Airlines. They didn't make me unpack my 2 pounds out like United either. Service was prompt and ĺefficient, and definitely friendly at Denver. The planes were comfortable enough. You can download Gogo entertainment online & stream some documentary on air for free. The best part of their planes are the usb chargers on every seat! The only airlines this far in my American adventures to offer this in economy class (not Spirit, Jet Blue, United, American Airlines, Air Canada). read more

My sister and I have never flown with the lovely Alaska airline before. What a wonderful surprise to find a smiling helpful staff . The plane was clean... WAIT. Clean I declare ! the flights were on time ! Ports for my wires Movies are free if you have T-Mobile ! Alaskan beer is yum . Tip: if the baggage take more than 20 minutes you get 15000 miles from a lady that does her job with style and wit. The seats were comfortable for people up to 5'8". There are places to eat casual or with service very near by. Check for a buy one get one on tix. We have an Alaska Airlines credit card now. It's a visa. At least one free bag per person. Good till Halloween. Yay read more

Alaska Airlines - King crab salad near gate in Anchorage - Airlines Near Me - Denver, Colorado

I have always had such a great experience with this airline. The seats are comfortable, the departure and landing has always been easy, and the crew is amazing. One in particular stands out. Khai Johannes, he is always smiling, so thoughtful and very attentive to everyone's needs. He made our trip feel extra special with my daughter having her first flight. Thank you Alaskan airlines and thank you Khai. read more

Extremely poor customer service at the Ticketing counter. As a 17-year MVP and now 75K, I would expect a higher level of attention, especially when in the First Class / Elite line - the agents were incompetent and handled the customers at a snail's pace. And when called out, offered not one apology. Absolutely pathetic and quite honestly, inept customer approach - well beneath the Alaska Airlines standards I've experienced since 2002, and with not one inch of recognition nor apology. read more

My son and I flew Alaska air for the first time last week and couldn't say enough about how we enjoyed and appreciate the experience. The employees were very friendly and helpful, and seem to enjoy their jobs. food to be purchased was very good and reasonably priced . The planes we were on had charging stations on each seat, and they offer assigned seats. Baggage is delivered within 20 min..kids get wings! Reminds me of flying in the 70's .. Wish there were more flights out of DIA so we could take more flights. read more

We booked flights on Alaska Airlines. We got to Denver airport in plenty of time for our flight. We checked in and we're sent to security Security played around so long, we missed our flight. Security had us waiting for over an hour. When we said we would miss our flight we were told ". Not our problem". When we called the airlines for a refund they made us wait til they talked to security. Security told them that we never showed up for our flight. We have paperwork work and tickets given to us at check in. They finally cancelled our flight and hotel booking. No reimbursement. Every one we talked to said it wasn't their problem. I will never book a flight using Alaska Airlines. They wanted us to sit in Denver airport for 4 hours, than sit in Seattle airport for 17 hours and I don't know how long in LAX. We would have lost our hotel reservations at our destination. Now that puts us at destination 36 hours late and no hotel to stay in. No one wants to help us. Corporate number only gets you a machine I am 85 years old. The lady with me has a dual handicap. We saved a long time for this vacation, as we are both on fixed income. I really can't afford to lose that much money, but seems the airlines don't care I have to give one star IfI could give them zero stars, I sure would. My next trip will not be on Alaska Airlines read more

I recommend flying with Alaska Airlines anywhere you need to go! They have fantastic service, amazing and considerate flight attendants, comfy seating, and mostly on time flights. In addition, they typically have your luggage waiting for you before you even make it to baggage claim! read more

Experience: Vancouver, BC - Seattle, WA - Denver, CO Date: Sept 11, 0218 Flight: 2267 ? Time: Dept. from Vancouver 2:15P It's too bad there's no Zero-star rating... My wife and I, we knew that our connection in Seattle is a bit to tight so we tried to get from Vancouver on the earlier flight as the announcement has been made that our flight delayed for 20 min. We saw an another flight departing from Vancouver earlier and that it has sits available. At our gate, we asked the Alaska representative if he could switch us on that flight. He briefly looked on his PC, punched a few buttons and said: - "Oh, no worries, your connection is now secured!". In Seattle, we ran as quick as we could to catch our final Alaska flight (688) to Denver but all we saw was the gate's locked door and no Alaska's employees around. However, we saw the aircraft just being pushed away from the gate. Yes, it was still on the ground and only in a few feet away from the Terminal! Definitely, the authorities could wait for 15 minutes and secure our connection, especially since both flights were the same airline. But, it didn't happen. We didn't receive any apologies in Seattle. We were just thrown on the 6-hours later last flight to Denver... We understand that aviation cannot work as a Swiss watch all the time. The only problem in this case however were the words: "Your connection is secured". That was a premeditated lie. Additional note In Seattle, we saw another couple who came on the same board from Vancouver and who also missed their connecting flight. But their situation was much worse. That was a lady with a disabled passenger on a wheelchair. They too were promised a "secured connection". She was crying... Alaska Airlines deserves Shame for rating, not a Star. read more

The Alaska flights are in the most boring terminal in Denver I think. But there are a few nifty kiosks. And I also like that there are teeny little birds inside the building most times. read more

I have flown Alaska Airlines around eight times or so, and have never had a single problem. Never had any issues of hidden fees or charging extra for boarding passes if you don't print them yourself (like Spirit does) or any other ridiculous charges like a lot of other airlines do. Alaska's staff has also been fantastic every single time. Definitely one of the better airline companies out there. read more

Not LGBT friendly- read the news and don't fly with them. They prefer to move a gay couple to separate seats so a straight couple could sit together. I will never fly with them. read more

I took a trip on Frontier Airlines and I promise we will never stray again! I have never had even one hiccup on Alaska Air and I intend to keep it that way! Alaksa Air 4 Lyfe! read more

Really didn't enjoy flying with Alaska . No tvs in any seat backs and if u do want them they charge you for little iPads . in flight purchased food items don't taste good and the flight attendants aren't as friendly as other airlines are . Overall wasn't good won't fly with them again read more

Very good customer service- both in person and on the phone. On time departures and arrivals and comfortable, spacious, and clean seating. Would recommend! read more

Has a wonderful experience flying with Alaska from Denver to Seattle. It was my first time using Alaska however, I would like to start using them as often as possible. Flight attendants were so incredibly helpful and kind. Flight left on time and we got there just a couple minutes early which was nice. Awesome Airlines. read more

I am a huge fan of Alaska Airlines! Just flew roundtrip for Denver to Seattle. Left gate on time and even though we had to be de-iced arrived in Seattle 5 minutes ahead of schedule. I am mostly impressed with their customer service, both on the ground and in the air. I will be using this airline in the future. read more

I booked my wife a flight from Hawaii to Denver earlier this year and during the flight the Alaska Airlines baggage handlers mishandled her baggage, broke several expensive items (some irreplaceable), ruined items of clothing, and apparently either stole or dropped some items along the way because there were also items missing. We filed a complaint with Alaska Airlines. They claimed no responsibility and told us to contact TSA. We contacted TSA and they verified through video tapes that it was not their fault. . All the airline offered us was $100 airfare credit only usable through their airlines. After repeatedly trying to contact Alaska Airlines to get them to take responsibility, they eventually stopped responding. I had just recently tried to reach out to them again to at the very least have them cash out the mileage credit or use it in a different way because we obviously never want to fly with them again. They would not do it. Not only that but because of a changed flight price difference during booking, I have a $150 mileage credit with them that they won't change. WE DO NOT TRUST THE AIRLINE AND WILL NEVER FLY WITH THEM AGAIN. Their ticket exchange flight miles policy is one thing. But the damage to the items is certainly another. read more