Booked in February to fly out April 28th. Get to the gate they over booked by 10 people. They didn't want to miss out on money so book more for cancelations and screw others out hotel and return flight money spent. I will never fly Frontier again. read more

I hate that I can't remeber her name! But I was treated to the best service of my life at airlines last night when I was buying my ticket in person! Brunette girl! You were awesome keep it up frontier you rock!! Salt lake to PHX round trip at a beautiful rate! read more

Got to the airport 59 minutes before boarding and they wouldn't let us check in. We didn't even have checked bags. Never flying frontier again. Totally ruined our day read more

Lady was rude and they got hidden bag fees 75 dollars for a carry on also 75 dollars for baggage fee for 40lbs an another 75 for over 40lbs just upgrade to southwest or American Airlines, less of a headache read more

I hate this airline with my whole heart.... they scam you out of your money during boarding. You'd think I'd have learned my lesson by now to not be a cheap bastard because they get whatever I save in the end anyways. I'm writing the review from the plane. They are trash they will always be trash. Forever and always fuck frontier! read more

If I could give this airline a -5 I would. I did not have access to a printer prior to leaving and they charged me $25 to print out my ticket. That's insane. The prices for anything on board were also insane. When I checked in the check-in counter, staff acted like they hated their jobs. Not a smile. Not a thank you. Not a have a good day. I felt like I was imposing upon them to check in. Then there was the plane. The seatbelts were frayed, and I have never seen such filthy trays ever. I felt dirty when I left that plane. I will say that the flight attendants were very nice. But that was the only good thing. read more

This is a terrible airline. The customer service is the worst! The flight attendants on my flight served drinks to fewer than half of the passengers then simply stopped taking orders! Too much work for them I guess! I had to ask the flight attendant twice to get me a coke and she was not happy about doing it. The seats are hard and very uncomfortable and the strip of carpet in the aisle had holes worn on it from one end of the plane to the other. I hope they do a better job with engine maintenance! Do not fly on Frontier! read more

NEVER fly Frontier. EVER. My son was diverted tonight to VEGAS. Then they just left him there and said sorry, can't help you till tomorrow. Um, he's a minor. THANK GOD for airport security! We were able to get him on the LAST flight out tonight on a different aiine, after buying ANOTHER ticket. Now we wait to see what Frontier has to say. So pissed but relieved. Save your money and safety and DO NOT FLY FRONTIER!!! read more

I missed my connecting flight in Phoenix by 10 minutes due to bad weather. Frontier does NOT have a customer service number to call. You have to go online and "chat". I was told I do not get any refund, credit or compensation when I was a "no show". Wonderful service. Don't fly Frontier unless it's the last resort. I lost $740. read more

If I could give it a negative -2 stars I would! My flight got delayed for over 16 hours due to frontiers negligence. I feel as though if a straight flight is canceled then an offer for the next available flight (with the same layovers or direct travel hours) should be offered. Not whatever they want to give. The supervisor inside the airport for frontier is TRASH, the gate agent was TRASH, the plane WAS TRASH AND THE FLIGHT ATTENDANTS WERE TRASH. They offered me a 10$ voucher REIMBURSEMENT....so you want me to spend money I don't have because yall messed up? No true accommodations, no remorse...nada, nothing. I have had one bad experiences with Spirit Airlines and have never flown with them again, Frontier is now in the same bucket, Delta does suck sometime but they know how to accommodate for their mistakes, Southwest and American Airlines have at-least good agents and flight attendants. But Frontier, just awful all around. Even asking if I can move to an empty seat was turned away and offered to someone who didn't even want it, they were comfortable in their assigned seats smh. My advice to travelers is "be careful when booking with Frontier and Spirit, unless you're off for a day or two post scheduled return or you just wanna take risks and don't mind any outcome" read more

I reached out to change my flight for bereavement purposes to attend a funeral. They say that they are flexible with changes, etc. for the exact same flight and location they tried to charge 3x the fee paid. Customer service was extremely insensitive and rude especially considering I just lost my grandmother. Customer service personnel need training in dealing with people let alone grieving individuals seeking flight changes. Absolutely, HORRIBLE. read more

I am flying with my sister, and they changed our flight back. We had a direct flight, and they not only gave us a layover, they split us onto different flights. They have no "real" people for customer service, and the bot just hangs up on you when you keep trying to get more information. The price really isn't that good since you have to pay for a carry-on as well. read more

If you want to know the definition of a ghetto cheap flight well you came to the right airline. I booked with frontier airlines due to southwest (which I normally fly with) not having the scheduled flight I wanted. The app also stated that terminal D was the one I needed to go to depart. I was running around not finding frontier guest service in D terminal. I then asked a southwest airline guest service where I can find a frontier guest service and she stated that I was in the wrong terminal and that this happens frequently and pointed me to the right terminal which was terminal E not D. After arriving at the frontier guest service, the lady advised me that the boarding doors will close in 5 minutes. I then rushed to the gate and barely made it on time. Turns out that I wasn't the only one that almost missed the take off. Theres was other customers that said the app send them to terminal D. Ontop of paying an arm and a leg, the seats are horrible. Good lucky to you and god be with you if you plan on flying with frontier. read more

Worst airline ever to fly on. They nickel & dime you. Flights are constantly delayed, 3 times for me and it was only a 2 hour flight. The fees alone make the trip double the price of what you would be paying on American or United. Don't fly frontier read more

Worst experience ever. I will never fly with them again. There is so much wrong with this flight that I don't even think there is enough letters available for this review. The flight was delayed. I called customer service to confirm if they had any updates, they told me the flight was not delayed despite my receiving an email saying it was. So we were confused whether we should go to the airport or not! I called again and was told the flight was not delayed and then I told it was delayed. I asked to speak to a manager because the customer service rep I spoke with was incredibly rude. I got hung up on. I called back and asked to speak to a manager who promised vouchers and they were never sent. We had no trouble flying out, but on our flight back two of the four people in our parties's birthdates were changed to 1980. What I'm saying is the birthdates were correct on the way out, but somehow they got changed. My best guess is that the customer service rep that was rude and I got angry with messed us up deliberately. I can't prove that, but there's no other explanation. The flight attendants weren't very friendly on the plane. Loading the plane was a shit show. Excuse my language. I just do not recommend this airline. Yes, it's very cheap. If you do go with them expecting nothing. read more

I am never flying Frontier again!!! Flight prices are cheap but bag prices are astronomical. Do not bring any carry ons or checked bags over 40 lb. Service is also awful. read more

Horrible customer service. Hidden fees. They lied. They charged me for carry one that I didn't have and won't refund any money.

So we get to our flight 20 minutes before take off, and they say we're late and to re-book the flight. Wait in line and they say to go to a different line then they never help that line . All in all this is thee WORST with customer service. Do not use these guys the people suck and company sucks read more

always delayed! it's so annoying! it says delayed because of flight crew! it was a delay before coming here and now leaving! may as well spend a little extra more and get a guaranteed flight elsewhere! read more

The backpack restrictions are annoying but doable if you're doing a short trip. Not my fave but good if you're on a tight budget

I keep trying to give Frontier a chance because I used to love flying with them, but I'm so frustrated I think I am done flying frontier. This new model with offering low flight pricing and then charging ridiculous fees for every single item is ridiculous. As much as I hate it, today I prepaid $69 to check one bag so I could take some things home to my kids. At the airport checking my bag I found it was 44 pounds (4 pounds so over there limit, while most airlines allow 50 lbs). The options they gave me were to remove 4 pounds of stuff or pay an additional $75. Since I had no where to put anything I would need to remove (they also charge for a carry on), I ended up paying the $75. $144 total for one 44 pound suitcase. This left a horrible impression with me. I fly alot and people trash Frontier, and I always have tried to speak well of the airline, but no more. read more

I loved to fly frontier but this airline is getting more and more unreasonable. I flew from Florida to PHX and back with the same exact small duffel back. on the way back, surprisingly my back was to big now and I had to pay an additional $99.00. the back would have fit I just didn't want to break the laptop inside so o ask if I can remove it, which was denied. So with all the extras (seats, luggage etc) I could have used American in first class, which from now on I will do. I will not use that airline again even it is the only way from a to b. Rather take greyhound. read more

Literally nickel and dime you for every little thing. It seems like it will be a decent flight deal until they tack on the charges for baggage, food, drinks... the list goes on. They even inspected each passenger to make sure their carry on items were the right size and then harassed people. Never will fly with them again! read more

If I could give 0 stars that would be our choice. This is the worst and most unprofessional airline that you could deal with. They yell at you. Hang up on you and steal your money. read more

The prices are misleading - you have to pay if you want to select a seat (any seat). They charge a high price to check a bag and the weight limit is 40lbs. They charge for a carryon if it's slightly larger than a backpack. I had to download their app to check in, had to enter a credit card and then got charged for two carryons that I didn't request. I attempted to request a refund or a credit and explained what happened and the response I received was a copy paste from their rule book "our policy is to not refund or credit for bags". Despite repeated requests for them to understand that I did not buy the bags but the app charges me, I just got the cut and paste. I let it go, but will never fly this airline again read more

As I was planning my trip to Michigan from Arizona I started comparing airline prices. I have been a loyal American and Delta flyer but couldn't help but be drawn to the cheap fares at Frontier. Mind you I have flown Frontier years and years ago but I apparently forgot some important details that have deterred me from them initially. I went ahead and purchased my fare. Fast forward to check-in day. 1. The website is not user friendly. 2. Had to purchase my seat which was $30+ each. 3. Had ridiculous fees for carryon baggage totaling over $130. 4. They don't have an option to add your ticket to apple wallet. But what do you do, you've purchased the flights at this point and that's where they get you. Day of flight. Greeted by unprofessional flight crew, extremely rude, and due to their late arrival they did not provide in flight services (food and drink). Return flight. Flight crew was terrible. With my experience at other airlines I didn't think twice that they didn't offer complimentary drinks and snacks so I let the flight attendant know I was no longer interested in purchasing a beverage. I suppose my expectations are a little higher from my experiences at other airlines. This review is not to deter people but just a reminder that you get what you pay for. Cheap equals crap! Bye Frontier! :) read more

I was taken aback by the fact that once you purchase your ticket your not done paying them. When I got to the airport I found I had to pay for my luggage, not too surprising these days but the big surprise was that I had to pay an additional fee to have a seat to sit down on. The ticket was already paid for ! What was the ticket for if I couldn't sit on the airplane. There was no option to sit on the floor ! This came to an additional $26 when I checked in on line. The total addtional costs = $104. Note that this was a return flight so I couldn't just cancel and forget the trip. To sum it up.... I will NEVER fly this airline again! read more

They don't deserve even minus stars the worse airlines you can imagine! Customer service is below expectations unprofessional very rude I took flight to Orange County from phoenix Frontier flight number: #1719 and was delayed around one hour and they keep telling us that a paperwork to be signed for maintenance I will never fly with Frontier read more

Hello, I just want to put it out there to the public. DO NOT a travel through this low fare airline they are the worst America can have as aircraft. My husband and I used it for the 1st time traveling from Phoenix to Baltimore . Our Luggage never made it to the destination we were there 3-days . Came back to Phoenix with no luggage and it wasn't until the next day we received a call to go pick up our luggage. This was a nightmare, we ended up paying to buy clothes , and main necessities to stay in Baltimore those 3-days . They do no have customer service reps . Every is done online . The people at the counter refuse to help and refer you to make a claim online. You have absolutely no help from anymore . It is very frustrating . I would never use this airline ever again and will make sure my friends do not book through them either . read more

If I could give less than 1 star I would. No one working at customer service for frontier to ask where our bags were as we waited for 30 minutes and they never showed up. Went to the frontier check in desk where you typically drop off your bags and they were rude and useless. I know that sounds harsh but it's the truth. They seemed like they couldn't care less. There were 5 employees all saying there's nothing they could do, the ground wasn't answering their sad attempts on the walkie talkie and that they needed to close. So unprofessional and honestly worst customer service I've ever dealt with. They said to wait to hear back from someone tomorrow. I leave and check online to find out that I have to file a claim within 4 hours. That's not the information they gave me. I've flown hundreds of times and have never had my bags lost. I was skeptical to fly with frontier and now I'm regretting it. I'll never try to save money by flying with them again. If their employees don't want to work, they should stay home and not show up only to take up space and not do their job. read more

Nicole H. provided great customer service, attention to detail and concern when it came to any problems. Thank you so much for her.

Goes to extreme lengths to upcharge you for your bags. Normal accompanying laptop that every other airline allows? That will be an up charge that costs more than your ticket. read more

Never again. This is the only airline I have ever used that after you purchase the ticket then you have to pay for you seats and also pay for a carry-on. $56 for the carry-on and 46 for seats. In the end I paid more than if I had just used SW. CHECKING IN was not user friendly at all. The people at the Frontier counter were rude and not helpful at all at the Little Rock airport. If I could give them 0 stars I would. read more

I've never had a problem with value airlines. But the staff at frontier are absolutely disgusting and miserable people. I will NEVER fly Frontier again. They have changed the dimensions of a personal item to take money from people who are CLEARLY in need a budget appropriate options. Staff takes joy in denying boarding and delaying flights to take bag payments as if they get commission. read more

I get why people hate on this airline so much - the baggage fees, lack of customer service, and overall cleanliness. But it's pretty clear when you buy the ticket that these things are to be expected. It's a budget airline for a reason. It makes it clear that they only allow personal items and asked me twice if I'm sure that I don't have a carry on and gave clear information on the sizing and dimensions. It asked I want to pay for live customer service, so I knew what I was getting myself into if I did in fact need customer service. Despite the red flags I booked Frontier multiple times (traveling to/from Vegas, LA, and Phoenix) because I packed light enough to fit into a personal item and it was extremely cheap. I don't think I ever paid more that $70 for a round trip, which is more time and cost effective than driving. All of my flights got me to my destination on time or late by about 20 minutes, which again, I kind of expected. If I was checking in a bag, however, I would save myself any trouble and risk losing my bag and just choose a better airline that has bags included or fit my stuff into a carry on and pay for that. Also if I had a connecting flight, I wouldn't trust them to get me there on time. All I'm saying is, if you have your luggage with you (personal item or carry on) and you don't mind if your flight may or may not be a little late, then this is a very cost effective airline. read more

Maybe the worst fucking airline in existence. I wouldn't wish my worst enemy to board with Frontier. Gave me a $100 dollar voucher (didn't even receive the full amount paid for the flight that I had canceled), after waiting 10 hours for my 1 o'clock flight, they not only did not have another flight available, but they overbooked all of their other flights for the rest of the week. Not only did they not refund my full amount of money for the trip, but they only gave me a $100 voucher to use on one of their other shitty ass flights. Again, not on my worst enemy would I wish someone to fly frontier. If I could give a negative review I would. read more

It was amazing hadn't flown with Frontier before. The crew was sublime. Definitely will fly with again. All employees from checking in to the flight were great . read more

first and last flight on this "budget" airline, the cost was within 10 bucks of american but i liked the gmflihht time , extremely uncomfortable seating no recline to the seats obnoxious flight attendant who tried to steer you from not putting much in overhead bin even though you paid for the space. horrible read more

I wish there was a no star option. They marked us as no show when we went all the way to the airport to speak to the manager about our flights being cancelled due to a death in fam & we did it within the 24 hour, They replied just today and said we were marked as no show and couldn't give a refund. Fuck this airline read more

I was at SeaTac airport and nobody was there to check my bag in a hour and half prior to boarding couldn't find anyone to talk to even on phone got the run around..then when I did find someone they said they were overbooked. I missed my flight and had to pay out of my pocket to get on a different airline..horrible ..then had a scam call me back saying he would give me my money back but instead charged my card 3 times ..I was stuck at airport for over a day .it was the worse experience I have ever had with a airline..they don't care how they treat there customers.. read more