I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked in, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location! read more

Such an Amazing Crew over here, Always Willing and Ready to Help Customers, I like this Store because it's low key Everyone don't Realize how much Better this Location is I've Only had Great Experience over here.Sonia, Jo, Crystal, Becka, David read more

I made an appointment and came in to resolve a billing issue that the Verizon team messed up on the back end of their system. We were being charged full price $700+ for a phone that was supposed to be free as part of a promotion for adding a new line to the account. One of the sales reps called in to tech support. I sat on hold for 15+ minutes. The store manager told my rep to go help someone else and I stayed on hold, waiting. I called the manager over after about 25 minutes asked him if there was anything they could do in-store to fix my issue. He said no. This is the fourth time I've tried to resolve this issue with Verizon, after 2X being told by telephonic tech support that it was fixed. The third time I tried calling, I sat on hold for an hour but never got helped. One would think that in-person customer service would be more helpful than over the phone, but it certainly is not the case here at this store. I'm still sitting on hold in the store, the manager and the sales reps walk by like they don't see me here, and now we've been here for over an hour. This is ridiculous and absolutely NOT proper customer service. read more

No star for this store. Customer service terrible. I was waiting for 40 minutes standing. The person was busy helping other customers. I ask the employee.I only hear for a pickup order. Employee didn't give me a good answer. This employee told me I needed to wait in line. This store need have more people for customers service. Management need to improve on this situation. It's very upsetting. read more

Jason provided outstanding customer service! He was attentive, patient, and took the time to answer all of our questions without making us feel rushed. He was also friendly and funny, which made the whole experience enjoyable. We left the Verizon store happy and satisfied with our new phones. We really appreciate Jason staying late to make sure everything was set up correctly and that we left as happy customers. Thank you for going above and beyond--we truly appreciate your dedication and excellent service! read more

I never had a problem with my Verizon account until I made the mistake of going into this store and allowing them to make changes to my account. They gave me the wrong information on their Bring Your Own Device promotion and did not process my Apple Watch order correctly, so now I'm on hold with customer service for the fifth time trying to get this resolved. The misinformation and errors on their part seem intentional, likely to boost sales, because I cannot believe they could continue to operate if it were merely incompetence. read more

I've been with Verizon for nearly 20 years combined, and my recent experience at the Redlands, CA Verizon store was one of the most disappointing I've ever had. After an upgrade, I had multiple issues with data, text messaging, and voicemail. I spoke with several reps and an IT supervisor who confirmed the phone was defective and noted in my account that I could exchange it for a new one. I was instructed to return to the store for a replacement or they could mail one out to me. Since I needed the phone for work, I opted to visit the store on my way to work. When I went to the Redlands store, the manager Crystal was immediately rude and condescending. She interrupted me mid-explanation, acted like I was lying, and even said, "I highly doubt they'd give you a new phone for such a little issue." Her tone was completely unprofessional and dismissive. It was clear her employees were uncomfortable and afraid to contradict her. One of them even apologized for her behavior. I eventually got the issue resolved by calling Verizon customer service again (who were polite and efficient), but the in-store experience was awful. I genuinely hope Verizon reviews how this location is managed, because no paying customer should be treated this way. The only positive note is Colin, one of the sales reps--he was kind, patient, and truly tried to help me every step of the way. Unfortunately, the store's management completely overshadowed his great service. read more

Went to this Verizon store on September 7th to upgrade from my IPhone7. The store had displays with IPhone14, IPhone15, and IPhone16. Our Customer Service Rep told us none of those phones were available, and that he suggested we come back in five days for the IPhone17. I find it very odd that a Verizon Store has no phones available. I ended up going to a Verizon Franchise store and easily purchased an IPhone16 for a better price, and was able to trade in my old phone for a credit. The Verizon Corporate store had told me they would not credit for the old IPhone. A phone store with no phones? read more

Wow!!:) Verizon's Case Manager was amazing at revolving complex problems in the best interest of the customer (me)!:) She was professional, courteous and knowledgeable*Thank you for your support and guidance!!:) read more

I am writing to report an unprofessional experience when calling a Verizon Wireless location that I found on Google and which was clearly listed as the Redlands location. I was calling to inquire about purchasing a phone and was not calling the wrong location. The individual who answered, identifying himself as Michael, laughed and stated that I had reached the wrong location in New Mexico. I called back multiple times to verify, and the same individual answered and repeated the behavior, laughing in the background each time. This interaction did not appear legitimate, was unprofessional, and reflects poorly on Verizon's customer service standards. I am requesting that this incident be reviewed. Unprofessional clowns working at this store 27512 W Lugonia Ave Ste C, D & E, Redlands, CA 92374 read more

It's rare I take time to write a negative review. Usually, it's just not worth the effort when service or products are mediocre. BUT, for Frontier internet "service", I'll make an exception. Abysmal, exasperating, and pathetic are all words that come to mind. Perhaps a splash of incredible ineptitude. It took 4 tries and over 3 months to get the service set up successfully at our home in the San Bernardino mountains. They flat out forgot to come for the install twice. They came one random time when it wasn't scheduled and got mad at me because we weren't home. Insane. Afterwards, there were several glitches that were near impossible to deal with. Ultimately, I sought to cancel the service... well that's a joke. Customer service literally doesn't exist unless you count a mobile app with limited capability. After several tries and a lot of frustration never getting in touch with an actual person, I gave up and just canceled the payment method. They threw me in collections. I'm ignoring them. Then, just to make sure I know how terrible they are, they happened to be the provider at our new office location. We needed to change payment methods and again, ran into major obstacles. I ended up deleting everything on the website for our account, and reloading them in order to fix it. Don't walk away from this company. RUN. read more

Verizon - suffering. - Mobile Phones Near Me - Redlands, California

My wife came in to upgrade her phone. We had been in a bit of a waiting period because no one physically had the phone, so when she saw Redlands did she flew down to get it. Things were a little complicated with the transfer I can admit, but at the end things were possible with patience. Unfortunately, my wife ran into the representative Jeffrey who instead of upgrading her phone and sending her home with a good experience, he padded my account with a new line and insurance we didn't need. Had to come back in to get it all fixed. Luckily, the rep Colin was in the store that night and he not only was knowledgeable in the things on my account, but he also advocated on our behalf when the Verizon rep on the phone wasn't trying to honor our previous deal. I was prepared to walk away from Verizon that night but thanks to Colin everything is fixed and my wife is a happy camper again read more

Mauricio was fantastic. We walked in to return a galaxy watch and he made it super easy. He also upgraded our internet and helped us add another line. We had issues with porting the number which was not on Verizon. Mo told us to go home and he would reach out later to get it running. He must have been really busy because he didn't reach back on the same day, but the next morning he handled all of it on his day off. That is fantastic customer service. Thanks Mo! read more

got a new phone today Joshua was cordial but a little sarcastic. He knew his stuff but had a little attitude.

I came in to setup my dad with a new iPad. Jeffery hooked up my dad with new iPad and iPhone 16 with no increase to my bill except for the add internet for his tablet. However did pay an activation fee for both but that's fine. I highly recommend working with Geoffery for your Verizon needs you come in. 12/10 customer service! Verizon consider him for management! read more

Crystal first helped me in December when I bought My iPhone 17 pro. She was friendly, patient, extremely knowledgeable and helpful. Crystal made it easy and very comfortable to go through the process of getting a new phone. In fact, she's the only one I want to work with. I came back to turn in my old phone today, and she was very helpful and went above and beyond to help me. She is an excellent asset to your company!!! read more

Alexis "Lexi" Castillo went above and beyond and provided exemplary service to a weary Registered Nurse (me). I have not been able to access my voicemail and this is the 4th Verizon visit, other locations (Colton) had assured me the voicemail would reset and be functional. I would leave the store, wait the allotted time and no voicemail cud be retrieved. It is important as a first responder and mother to retrieve vm and Lexi was tenacious and unwilling to brush me off as a pain. I was planning on finding another cell phone company but Lexi renewed my faith in Verizon. read more

I've been a Verizon customer for 11 years, and this Redlands location has been our go to since it opened. Service was always consistent which is why I went in today to change a tablet line to phone line, and upgrade another phone on my account. They are no longer my go to because: 1 - the greeter initially said they can't do anything about changing a tablet line to a phone line, and to call customer service. Didn't show any interest in helping until I said I also wanted to upgrade my phone. 2 - once there was a potential sale involved, she perked up and asked me to wait, then a salesman greeted me. He pulled out a chair and I thought he was pulling it out for me, but he sat down and told me to sit across from him (no manners, but he's young so I let it go) 3 - He jumped right into sales mode, pushing a brand new iPhone. I told him I was looking for a Samsung A16 or A34 because it was for my 6th grader, and it would be her first phone. He said, "We don't have any A-series, but we have the Samsung 24." I checked it out quickly, and I explained again to him I wanted a cheaper phone because it's the first phone and I wouldn't be mad if my kid lost or broke a $400 phone vs an $800 phone. He still tried to push the S24 and S25, and I said, "Too bad you don't have the A series so I could at least compare it with the S24." He then said, "I didn't say we didn't have it, just not on display." 4 - seeing I'm not going anywhere with this, I asked about upgrading my phone to the Samsung Z Flip. He said, "I don't recommend it. You're better off with an S25." I asked why, what are the pros and cons of the Flip. He basically gave me all of the negative reviews you can find on Google, and pushed again for the S24 and S25. I told him I'll think about an upgrade some more, and he started to backpedal. But I thanked him for his help, and left to go to the Verizon store in Fontana. I was in the store for less than 15 minutes, and concluded I was never coming back here again. Customer service is sh!t. They will only talk to you if you're adding a new line or getting a new phone, as supported by other reviewers. Didn't catch their names, didn't care to. The staff at the Fontana location is much nicer, much more helpful. I left there with a new line, two new phones, and upgraded service. Go to Fontana for your Verizon needs. read more

Huge Thank you to Alexia. My son and I were very overdue for upgrades, and she was so patient and kind in helping us. We left with new phones and a better plan! If I could give 10 stars I would! She also explained everything and answered all of our questions for the trade ins. Would recommend 10/10 service read more

I've been a loyal Verizon customer for over 10 years and until this experience, I had never had an issue. Unfortunately, my visit to the corporate Verizon location at Citrus Plaza completely changed that--specifically due to my interaction with Crystal V. My phone had suddenly gone into SOS mode, leaving me with no internet access and no ability to make or receive calls. After being referred to this location by another Verizon store, I came in hoping for assistance. Instead, Crystal was rude, dismissive, and unwilling to help from the start. She told me to call customer service, even after I explained that I had no service on my phone. She then put me alone on a landline to navigate the issue myself. When I mentioned that if the problem couldn't be resolved I would consider canceling my service, rather than attempting to help or expedite the situation, she simply handed me the number to cancel. After 20 minutes on the phone, customer service was unable to resolve the issue and requested to speak with a store employee. Crystal appeared annoyed by this and was not helpful during that interaction. The lack of professionalism and basic customer care was shocking--especially at a corporate location. Ultimately, aside from the time wasted trying to fix my cellular data issue, it took only ten minutes to transfer my services elsewhere. After more than a decade as a customer, this experience was extremely disappointing. read more

I have been through hell with Verizon in the last couple of weeks. I ordered risk-free internet. It works okay. Not the best, but I can use it in a power failure, which we have many. I decided to order the welcome plan with a free new phone included. I was promised that my old phone number would not transfer until I turned the new phone on. I was promised I would not go without phone service. I never received the new phone. It was lost in transit. They transferred my number without the phone and left me with no service. I could not call them, so I used my computer to start a support chat. I was on the chat for 4 hours. They kept transferring me to a new agent without notice and could not solve my problem. This is after 10 days with no phone service. I asked for transcripts of the 4-hour chat, and they refused. They conveniently make it so the chat cannot be copied, and it would be way too many screenshots. The next day, I used Alexa to call them. They told me they canceled the lost phone order and to call them back in 24 hours to reorder. I tried calling in 24 hours, and the internet was down, so I could not use Alexa. I assumed they turned my internet off by mistake so I had to buy a prepaid phone and phone plan to call them. I do not live near a Verizon store, and my car needs repair. They attempted to transfer my old number to my old phone, but were unable to do so because it required a text message to verify my identity. My phone number was out of service, so they could not send the message. I had already verified my identity on their web page with a selfie and uploaded my Driver's License. They told me I had to go to a Verizon store, which was 30 minutes away. I was already into this for 10 hours on hold, and $60.00 for a prepaid phone and plan. I was promised the issue would be resolved at the Verizon store. I drove 30 minutes to the Verizon store. I got lost and had to flag down the police for help. I am 72 years old and did not want to be lost in a dangerous area. I couldn't use navigation on the prepaid phone. That Verizon store could not help me. Only a corporate store could help me. I drove another 30 minutes to the corporate store in Redlands, and was told by their customer support that I received the phone. The person helping me kept trying to explain to customer service that it clearly showed that the phone was lost in transit. I asked if I could just reorder. Then I was told that since they had my phone number ported for 2 weeks, I no longer qualified for the welcome plan. I was no longer considered a new customer. OMG. Tears of frustration. She, Kim, told me if I tried transferring my number, I would be charged $1,000 for the phone I never received. I never had service. They are holding my old phone number hostage due to the loan for the free phone. I am in this now for 14 hours of my time, money, and travel. Still no help. Kim promised me she would solve the problem by calling customer service back the next day, and she would call me. She did not call me back. This from UPS: UPS is responding to a comment you made on their Page. UPS Hello Robin, I am sorry you have not received your package, and I understand that you would like to know the status of it. Upon reviewing our system, our records indicate the last scan reported was in Empire Building, CA, on 08/20/25, but there are no more updates. At this point, we consider it lost in transit. Please contact your shipper and advise them to file a claim for a lost package investigation. We typically notify your shipper about the final resolution. Please stay in contact with your shipper for further assistance. -Eduardo. Current: I had to go back to the Verizon Store and sit for 6 more hours trying to get my phone number back. Jeff finally told me I could pick up a phone at the other store, which is not a corporate store. I heard the other employee tell a customer to only purchase a phone at a corporate store or they could not help me if there was a problem. I asked Jeff about that, and he snapped at me and asked me "Do you want the phone or not!" I snapped back and said I'm the person who should be angry. I had to verify my identity twice at their store and kept having to start over. Jeff told me I could do this at home and didn't need to be there for help. What do you think I've been trying to do for 2 weeks!!! I verified my address, and they sent me away to reorder at home. I tried to reorder when I got home, and I would have had to start over again. They knew nothing about my issue. I finally reached a supervisor who gave me a transfer pin. They could have just done that the first time I asked for it. I found another company for my phone service. I've disputed the $77.50 I paid for the phone tax with my credit card company. They will try to reach Verizon for my refund. Good luck to them! I have never been through anything like this. I just sat in their store and cried. Don't ever give Verizon your transfer pin. read more

Something is going on in this Verizon. Handful of sketchy things happened in this Verizon. 1. Bought a hotspot from here. Got misplaced months later. Paused the line on my app. Found the device again took it here to reactivate. But they said I can't activate it because I never paid for it?? So I walk out of the store with a free device months ago? Found the transaction in my bank statement and date. They still couldn't help me and I had to buy the same exact device to continue the line. 2. Pushed an upgrade on me for a trade in. Said it would be $1k off the new device. Brought in the trade in device and told me it's the wrong device. Got the bill it was only a $700 off the device. Now we're stuck with the old device. 3. Had a lady try to open an account for my daughter. She specifically told us that we would need to get ready the FIRST 4 ssn and we had to enter it on her PERSONAL phone. Obviously it didn't go through cause they asked the last 4 ssn so now she has 8 out of 10 digits recorded on her phone. I will never go to the retail stores ever again. I'll stick to the app and customer support on the phone. read more

Don't even bother to come here, they'll take your order won't even put in the system so you're literally waiting for nothing. Purchased a iPad dec 30 (back order understandable) but they said Jan 13-17 I'll receive it, come to find out the worker NEVER put in my dam order!! Which is strangely weird because they charged me and gave me a receipt! Called and now I have to wait even more offered me $150 for the miscommunication on their part but this is ridiculous. You guys need to hire people who actually work instead of messing around. She had even gave me a different customers receipt and when we went back she said " oh sh*T my bad" like are you serious? That should have been the red flag! Beyond annoyed read more

Buyer Beware! I bought a Samsung Ultra today at this store with "Lois." Three times I told her I did NOT want the insurance protection for the phone. Three times! She still proceeded to add it to my account. I only realized this when I got home and looked at my receipt. Then I had to call customer service and wait 30 minutes to talk to a rep so they can take it off. I tried calling TY re store to tell the store manager what this lady did but the store is not taking calls at this time. Please double check your receipt before your leave the store because this is the SECOND time a salesperson at this store does this to me. It is fraud to add a service one doesn't authorize- they are doing the same thing Welld Fargo did to their customers without their consent. I'll be writing to corporate also but I just don't want her or anyone at this store to do that to other people. Please be careful. read more

Verizon - Verizon Receipt with insurance added - Mobile Phones Near Me - Redlands, California

I don't understand , does Verizon not want business for customers anymore? My mother in law and I walked in and the store wasn't overly busy, I needed an upgrade for my phone and we were turned away because we didn't have an appointment. I kind of get it, but if there were available associates to help at the time we were there why couldn't they help us? Literally could not do anything, turning away long time customers!! My MIL called twice and was on the phone for an hour o after this store interaction with their customer service as well and still NO HELP, NO SOLUTIONS!! Do they not want to sell phones to their customers anymore?! This review in particular however is about this certain store. The associate by the name of Natalia was incredibly rude and condescending with my MIL and I the time we were there. Come on Verizon, do better!!! read more

I typically don't write any reviews online as I believe that you should give a business more than a fair shot of times before you write a review. I have been a Verizon customer for over 12 years. I have never experienced consistent bad customer at one location as I have at this location. I went into the store today to pick up an online order that I had placed as I had upgraded two phones. Unfortunately, there was a problem with a plan upgrade that I had made that did not make me eligible for a promotion for one of my phones. The Verizon attendant, Mark, apparently was having the worst day and decided to take it out on his customers. After he forgot about us for a bit and remembered to retrieve my order he was extremely rude to me and my family. When I asked him to please explain what the problem was as I initially did not understand what he told me, I was told that I already have the phones and that's it. I was told to call Verizon customer service and figure it what the issue was and he walked away. Apparently, after being on the phone with a Verizon representative, and speaking to another Verizon attendant, Jessica, I was informed that the initial issue was that my plan was not made effective on the day that I had initially seen on my Verizon app. Between the Verizon call center attendant and the Verizon rep, Jessica, we were able to solve the issue with much frustration. I am giving this store a one star as this could have been avoided if Mark would have been open and told me or at least explained to some degree what the issue was that was stopping me from trading in one of my phones. Again, I don't typically write negative reviews, but this is just an example of the consistent bad customer service that I have received over the past year. I decided to write today as this experience truly my perception of Verizon and I will definitely ensure that I never visit the store in future. read more

They will assist if you're buying a new device. But will not if you're bringing your own phone. I was told to come in to do so months ago. The young lady didn't want to assist. She kept saying that the phone call was best. read more

The manager, Laura, was extremely helpful! I actually came a few days before and one of the younger male associates dismissed my concerns and just told me to contact customer service. I was very disappointed especially after customer service told me they could handle my issue in store. However when I came back and talked to Laura, I was helped immediately and she was very caring and went out of her way to ensure I got what I needed! I hope all the best in her career and that her colleagues would emulate her commitment to excellence! read more

DO NOT GO HERE! I am absolutely disgusted by this location. My grandfather who is 70 years old came to this location. After waiting almost an hour and half to be assisted, he asked one of the members if he could use the restroom. They told him they don't have a public restroom and to try one of the other businesses. He asked if they had one in the back that he could use as it was urgent - when a different member jumps into the conversation and says "maybe you should've thought about going to the restroom before you came here". Are you kidding me?! You have customers waiting for over an HOUR AND A HALF and you have the audacity to say he should've gone before coming to your business? My grandfather is 70, it's no secret as you get older you need to use the bathroom more frequently, especially if you are someone with prostate cancer! To top it off - after asking what he was there for, they told him he had to go to a different location to be able to turn in his phone. I will never come to this location and I will make sure others know how rude and unprofessional the members are! read more

Lois was the most helpful representative for our Verizon business account she was very patient and super professional helping us navigate upgrading our account and etc thanks read more

Verizon - Mobile Phones Near Me - Redlands, California

Went in to upgrade two devices. They had a good trade in deal, but they try to sell you internet, iPads, phone protection etc. i repeatedly said no and the phone protection. I reviewed my bill a few days later and she added it anyways. $34 per month worth. Now I get to sit on the phone with customer service to get rid of it. I'm sure they do this a lot and people don't notice or procrastinate removing it. read more

Heed all of the other 1 star reviews If you don't have an appointment, don't expect them to help you. It doesn't matter that 3-4 of their employees were standing around doing NOTHING... if you don't have an appointment, they won't help you. Total lack of care. And don't call their phone number, they send you to someone over seas who has no control of even taking a PHONE COMPLAINT. And Redlands direct number is: 909.798.5450 Since every stores number is a friggen secret!!! But don't worry, they won't answer their phone, just like they don't help their customers that walk in. read more

I came in and it only took about 5 seconds before Josh was able to get to me. I had many questions regarding my account and Josh took the time to answer and explain all of them. He is really great at his job. I came in not knowing anything and I left knowing everything I needed to do for my situation. He showed me the best solutions for my worries and I am super grateful. Josh if you read this, thanks again you gave me peace of mind. I would be lost without you bro. Please take care and have a wonderful day. Josh T. is a really great man. Sincerely Richard P. You can call me Richie read more

Went in today at 4pm The manager was telling people they had no more appointments for that day.And they would have to make appointments for the next day.When I got to him and told him of my problem.A bad SIM card He told me to wait a few minutes and came back with new SIM card and got me on my way read more

My wife had been to the Verizon store in Yucaipa earlier that day and didn't have the best experience while there so we were dreading even coming to the Redlands store, assuming it would be the same type of experience. Instead we got incredible customer service. It left us shocked how vastly different the experience was at the corporate store. We were in a rush because we were taking our daughters to a movie and we had to stop in quick to see if they could fix my phone after the yucaipa store had deactivated it when my wife was trying to get me a new phone but the purchase didn't work out. We didn't have time for me to get my new phone that day at the Redlands store but they got my old phone back up and working and got us out the door in time to make my daughters movie. Daniel helped us that day and we will be back soon to get my new phone that I desperately need and add a new line or two to our account. Thank you Verizon for hiring great people at your Redlands store! read more

Laura the store manager may be as terrible as the sales associate. Sales associate walked away in the middle of me trying to explain why I was frustrated that every time I come in they offer contradicting information from the phone. As I explained it to Laura, she continued cutting me off and was sarcastic and rude. I have never experienced such horrible customer service from a manager and sales associate. I asked her for the number to call and she said "well you already know it". Take your business to other Verizon stores. read more

Gerry the store manager is by far the worst manger I have ever meet there store says they open at 10 that was not the case no one came out and said anything just let us all wait I will never go back read more

Crystal was AMAZING! She took care of my son and I and stayed after hours to make sure we were set.

For a 5 star review it is considered great. A 4 star review is good. A 3 star review is okay. A 2 star review "could've been better"... But a 1 star review is "Not good".... Not good cant begin to describe how terrible this store is. I've come to this store maybe 3 times in the last 3 months. What I would give one star for is convenience. I live within walking distance which makes this store very easily accessible. 3rd time is a charm. I will never come back to this store no matter what. I walked into the store and saw a few customers inside but no employee in sight. After about a 5 minute wait 1 employee female came out to assist from the back. She asked what I would like help with and I advised her that I was interested in upgrading my phone. I went in with full intent on purchasing a new phone that day. I've never gone into this store and got "actual help". They're always referring me to a different phone number to call or a different place to take my business. I don't believe the employees even care if customers come in. I went in today with money in hand to upgrade my phone and the employee said the best she could do is schedule an appointment for tomorrow. This is just bad business. I'm there today. I went to spend my money today. This Verizon store will never have my business ever. Verizon as a company is incredible.. but this store is well below standards and I feel like the employee's don't care. I'm sure this has been said before but if I could give this store below 1 star I most definitely would. read more

My IPhone 13 Pro Max had a SIM card failure. The girl who checked me in, fixed with a new SIM card. She provided excellent customer service!