The worst company that I have ever experienced. Since July, my mom in Renick WV has been promised fiber internet. Corporate has scheduled installation at least 6 time with all no shows. Two different times the techs show up finding that the terminal has yet to be ran anywhere close to her house but each time I talked to someone at the Charleston office they showed that it was installed. My mom and feel like we've been lied to multiple times. Here's the MO..."your installation is scheduled for this date between 1-5..she receives a text that morning saying "your tech will arrive between your scheduled time"...my mom waits the entire time(1-5) and no one shows and then she gets a text stating "sorry we missed you, you will need to reschedule ". Now my sister has been trying to get answers from your company with no solution. On top of this...her current internet only works about 25%of the time. My mom, is 86, taking care of a 11yo which needs reliable internet for school. This process has been absolutely ridiculous!! I would be embarrassed to be apart of this company! Your quality of service and customer service is the worst I've ever witnessed. read more