I've been a member of UFCU my entire adult life. I recently moved to San Antonio and San Marcos is…read morethe closest branch. I was remodeling my house and had to come in very often. Every single person that helped me was amazing. They were all so friendly, professional, and helpful. They answered my questions and were always just so friendly, like we've known each other for years. I really wish there was a closer branch for the rare occasion I have to go in. However, that's not enough of a reason for me to switch banks. Thanks for all you do!

I've had UFCU for over 10 years now for multiple loans and multiple accounts. They have always…read moreblown me away with their customer service. This recent visit was to set up a couple teen checking accounts. Chris was super patient with the multiple requests we had, took care of everything and even did a little educational session for our kids on checking and savings accounts, over drafts and how to balance an account (at our request). He gave them each his card and said he'd be happy to answer any questions in the future. How many people can say that they "love" their bank? I can!

I love this open airy layout with the stained glass clock inside. Very nice to take in while you're…read morewaiting in line to be helped.

I've been a customer for years but for some reason they started charging me a checking account…read moreservice fee of $15 even though my social security check is direct deposited every month? Awhile ago I opened a credit card account with them and after a year of using the card they suddenly cut the credit amount by $3200! Never missed a payment or anything???

I love Nikki Vincent from A+ Federal Credit Union. She gave me so much information to really think…read moreabout my existing bank. I had no idea how much more beneficial it is to use a credit union vs a traditional bank.

So frustrating when you try to call. There is no one who answers the phone. I wanted to transfer…read moremy savings & checking accounts here from Houston. I call & hit the prompt for new accounts. I called three times & nobody answered. I recalled hitting other prompts, same thing, just a recording. Shaking my head. Finally after being discouraged, I sought out another bank.

They used to answer the phone. Not anymore,, Need to withdraw a bit of money but you have to setup…read morean appointment that you cannot do since they don't answer the phone. Very Frustrating.

Got really good services here, and the bank manager is actively helping to ensure that folks are…read morebeing helped. If you miss that in person service, they are bringing it back at this branch. Appreciate your help!

I have now made two appointments to create a new account. The appointments were on time and the…read moreemployees were pleasant and well informed. Appointments can be made online and I will use them again.

I like their state of the art ATM machines. It lets you choose what type of denomination you would…read morelike your cash. If you have a problem an agent will pop up on screen very tech savvy!

Rbfcu has extremely unethical practices when it comes to insufficient funds and overdraft charges…read more PayPal erroneously ran the wrong card through on my account multiple times and when I went to speak with the branch manager about it they said there was nothing they can do and it resulted in $200 in charges which should've never happened in the first place. They do not care about individual case experiences. They basically speak from a script and anything that happens outside of the script it doesn't matter. I I immediately covered the erroneous charges and even showed them on the account and on PayPal exactly what happened and why and they agreed and could see exactly what the situation was but they did not care and said there was nothing they could do. I called at profiteering. I immediately closed my eight accounts and walked out with all of my money. I've never had a problem with the bank but I will never walk into another RBFCU again. It's not OK to treat people like cattle. Zero Stars RBFCU. I went to Frost Bank who basically rolled out the red carpet, they could not believe the inhumane experience and said thatthat that type of one size fits all policy would never happen in their banks. I hope no one who reads this ever thanks that Rbfcu and if you have money in there please get it out ASAP. THEY SUCK!!

America Cruz is an amazing employee and customer advocate and Frost Bank is lucky to have her!…read more Cody Lock is also a tremendous help and puts his customers first! Thanks for hiring them both Frost Bank!

From the owner: Banking. Investments. Insurance…read more Texas roots. World-class service. From banking and insurance to all your investment needs, Frost is here for you. Literally. If you're in Texas, chances are there's a Frost nearby with folks you can trust to navigate you through any financial decision, no matter how simple or complicated. And because we put people first, you'll get the kind of customer service Frost has been known for since we first started serving this great state six generations ago. You'll also be able to take advantage of our time-tested, disciplined approach to helping you make the right financial decisions for your money.

Just moved to San Marcos. The people at the bank were very nice; however the hold time put on…read moredepositing my paychecks was 12 days! I've never had that length of hold time. I asked my company when the check cleared, it cleared in 4 days. I still did not get the funds until 12 days. I'm probably going to switch to Bank of America. My daughter started an account there and walked out with a working debit card and instant money from one of my checks. All I got at Wells Fargo was a forty minute registration set up time and a printout showing my account number. It was 12 days until I had more than a partial deposit and it was 10 days until I got an ATM card! I recommend B of A

My wife is the treasurer at our church for 6 years now , since 2011 , every Monday or Tuesday she…read morecomes home upset over the treatment of her by the tellers there , they are condescending and arrogant, and they thrive on scolding her about the 3 dollars in change she clearly understands she can only deposit , even after we buy back all the change from the collection plate , They seem to enjoy humiliating and belittling her every chance they get , and reciting the long list of policies she has to adhere to . If it wasn't cause our pastor has his home loan there we would have pulled out our money and closed the account . In my opinion those young tellers need updated training in customer service , human relations, and customer appreciation. My wife is the sweetest lady one could ever meet and this treatment of her is appalling, so sorry for the negative review , but enough is enough .. .. dissatisfied in Kyle TX.. .

Shout out to Naomi, she provided me the best service I've gotten from a teller in RBFCU to date…read more Great personality, good communication, and actually cared about me as a customer. More people are needed like her at RBFCU, thank you.

So far today I have waited 45 minutes to speak to someone about an important part of my statement…read moremissing. The same/only phone number is given on line and on the statement itself. I suspect they leave you hanging on your phone until you drop dead or totally flip out. This is a horrible place to try to contact Update: I finally had the amazing opportunity to speak to a not especially friendly but efficient human after only 60 some minutes.