Delivery took two months and then the pictures below will show you exactly what they dared to leave…read moreat my door...

Great products of all kinds, service is top notch. Kelley was very professional and knew her…read moreproducts. Products are high quality. You cannot find better products or service any ware. Frank G

They responded quickly to our oven issue, came and diagnosed the problem and kept us informed…read morethroughout while waiting on the part. They were very easy to work with. Price was reasonable. Thanks!

They were hired to repair the ice maker on a Kitchen Aid refrigerator. After two attempted repairs…read moreand one water leak, I requested a refund and received only a partial refund. I cannot recommend them for this type of repair.

Very disappointed here, the salesperson was uninformed about the appliances he was selling and they…read morecould not even figure my payment out until I purchased. Seemed shady in so many ways. It's bad when you can rent to own one at Arron's and the monthly payments are less than half of what Conns would be. Sad way to run a business. Don't think I will be back to purchase it at Conn's

Slow service, outdated software. Takes forever to go through the process. Spend some money on the…read morestructure of your business. The products are pretty good quality but the slow service and the process is almost cave man era. Invest to improve your business and you can have more clients. You have more options and quicker promised delivery dates use that and a quicker process and you will be doing great invest in better financial software.

Several years after purchasing kitchen appliances from Plugs in Mt Pleasant, we accidently broke a…read morepart in our refrigerator. I went back to the store asking for help in finding the part, and our salesman, Charles Dean, helped me obtain the part and even showed me that it wasn't as difficult to install it as I had anticipated. In so doing, he saved me the cost of getting a repairman to my home. That kind of service will get me back the store the next time I need an appliance.

The last place I expected to find myself on a Thursday morning was at Plugs Appliances. You see,…read moreour freezer/refrigerator, after 11 wonderful years, died a painful death (taking a fully stocked unit down with it). In the past, we've gone to Lowe's but the appliance repair guy who pulled the plug (pun intended) convinced us to check out this appliance retailer as they stand behind their installations, as well as offering competitive pricing. It's part of the same strip that houses Sesame Burgers and several other small retailers. We were warmly greeted and though the gentleman we were told to ask for was running late, Chip suggested that we look around and that he would answer our questions. The showroom was not large, but, the refrigerator selection appeared to be adequate. Our decision was quick in that a 33", 25 cubic foot fridge, was now considered a special order. We had no time to spare. Chip was able to schedule delivery the next day on a GE with French doors and bottom load freezer the next day. Sold! We received a delivery confirmation that evening and a text message the next morning with a delivery window. Installation was a breeze. Plugs employs their own installers. By noon the next day, I was happily on my way, re-stocking my new fridge and freezer. I was always a big-box shopper but now I'm sold on 'the little guy.' You will be, too. Make Plugs your first stop when shopping for a new home appliance.

Purchased a Speed Queen washing machine there, a couple of years ago. Great product, great delivery…read moreservice. Please re-think the big box stores like Home Depot & Lowes. I had nothing but headaches trying to purchase a freezer and then delivery date promised was pushed back another week. Today it was delivered and it doesn't work properly, another headache trying to get it picked up and refunded. (Kudos to HD manager for getting that done for me after a mess with the 3rd party delivery people that couldn't be gotten ahold of). Sooo then I had to try to find another one... my son said "go where you bought the washer" So I called and Sandra looked through all the inventory and found the Frigidaire freezer I was looking for, put it on hold for me until I could get there. She is so helpful :) Delivery is all set up too...and it's not taking 2 weeks! Remember our local small business owners...we need them

Helped find a microwave that fit inside my cabinet. They were very helpful . They even had…read moreinstallers that did a great job

This is regarding customer service, or lack there of. My wine fridge suddenly died and I was hoping…read moreto replace before the holidays. I called a few places wihe the model number to see who had it in stock, or could get it quickly. Plugs is local and they checked, it was in stock in a warehouse and they could get it to me within 2 weeks.... 2 weeks came and went, and no call for delivery so I called...turns out it was no longer in stock and wouldn't be available for several weeks. The clerk and I spoke several times on the day I ordered, me making sure I could get it. Larger box stores had one, but truly wanted a local spot...sadly customer service failed. Once the clerk had made availability promises, and it failed, he should have immediately called me so I could be prepared or move on to other arrangements.

I judge any business or service not just on the initial product or service that I purchase, but…read morealso (or even more so) on their response to issue(s) that may occur after purchase. My concern, in this case, is with the latter. I purchased a refrigerator from Plugs, deciding to try them over a "big box" store to see if there was a benefit from doing so. I also bought their three-year warranty. The initial purchase experience was okay, with Plugs' price being about the same or slightly higher, than a comparable purchase from a "big box," taking into account all costs - basic price, delivery and warranty. I recently experienced a problem where the water dispenser was dripping; additionally, some food in the refrigerator would freeze up (I keep the refrigerator at a recommended temperature). No big deal, I thought, until I tried to utilize the warranty to get these issues addressed. I will try not to fill up this review with too much detail, but this was likely my worst experience dealing with an appliance issue in my more than 40 years as a homeowner. This was the first time that I tried to use the warranty. I was unable to get any documentation on the warranty when I first bought the refrigerator (there is just the phrase, "3 year term," on the invoice), so I called Plugs to report the problem and request service. The person with whom I spoke gave me the name of the warranty company. I called the latter and was able to get an appointment for service. However, on the scheduled service date, no one showed up. I stayed home, wasting the day. I called the appliance repair company directly several times, but no one returned my call. I followed up with another call to Plugs, spoke to someone, but no one got back to me. I then filled out a form online, and a "manager" did call me. There was another delay, and I needed to call back a few more times. The "manager" commented that dealing with the warranty company is like dealing with an insurance company (the warranty company actually seemed more like a "call center" to me), which takes time. I was then given the name of another repair company, called them, and finally had the repair completed. I give the appliance technician eventually assigned a good mark for his quality of work. Start-to-end for getting a seemingly straightforward repair completed took more than 3 1/2 weeks, with wasted hours, and needless aggravation on my part. Plugs, in their commercials, distinguish themselves from "big box" stores. I suggest that Plugs should, instead, try to learn from the big box stores, namely, that the full life cycle of an appliance purchase is what's important to customers, not just what gets delivered on Day 1.

Called and spoke to Joy and she was a joy to work with. I already knew I was looking for a Speed…read moreQueen washer and I saw on the site that they were an authorized dealer in Charleston. I called to ask some questions and next thing you know, I was calling back with credit card info to set it up sight unseen. I called on a Friday and the unit we were interested in was in stock so we were able to set up delivery for Monday. Monday the crew called to let me know they were 20 mins away. They showed up as scheduled and were very professional. They hauled away the old broken unit, installed the new Speed Queen, and ran a test cycle. We had just repainted the concrete floor in the laundry room and they were careful not to scuff it up. Considering the delivery, install, and haul away was an extra $50, that was money well spent.

We were pleasantly surprised by the Wholesale Appliance Center. Great selection. Customer service…read morewas above and beyond. They worked with us in our budget. Delivery was a breeze. We'll recommend to everyone.

Andrew came to help me with my gas dryer and it went well. My dryer was fine and it turned out to…read morebe a clogged vent. I only paid the service call which was reasonable. I wasn't charged for anything that wasn't needed. The service to make the appointment was friendly and easy. I was glad to find a company that was reputable and friendly.

We had this company come out to perform a service and the call was 175.00 for the issue our frig…read morehad already told us we had. They ordered the part, we waited all day and when they arrived at 4p, they had the wrong part. It took another 2 weeks to get the part, it was installed in 15 minutes and they charged 368.00 for labor, that's roughly 24.00 a minute for labor....no adjustment for labor. We did get a zero charge for the new part and 50.00 off for inconvenience BUT it's the non-negotiable labor charge. ITS TOTALLY OUTRAGEOUS and the reply I received was we do excellent work hence the high labor cost. Definitely disappointed in the fee structure and requested a call from higher up and that never happened