Losing a family member is such a difficult experience. You don't know where to start, or who to run…read moreto when attempting to plan a funeral... or even what the next steps are to ensure your loved one is taken care of. My family and I can't thank Carla and Adrian enough for the supportive and professional service they have provided to us. Hospitality and sympathy are two qualities that are very hard to come by these days, but Gardens of Eden provided both with ease. As our first family passing, this establishment made it smooth and simple for us. On behalf of our loving mother, sister, aunt, daughter, Maria Reyna, the Martinez family thanks the Gardens of Eden for the value and care they showed to our loved one.

My mother died at home after a long illness. We didn't want to use the mortuary that has locations…read morein Calexico and El Centro where we had my dad a couple years back because they had the worst customer service I have ever seen. So I decided to go with Garden of Eden. I initially spoke to Carla who gave me the estimate. She and her staff were so empathetic, accommodating and honest with the whole process that it was so refreshing from I had experience with the other mortuary...the complete opposite. The staff even helped me when I was in Europe with different time zones. I believe This is the best option for funeral services in Imperial Valley. Thank you Carla and team for your tremendous support and kindness during the grieving of our family!

Last Friday, I went there and was shocked by what I saw. The place was almost empty. As we parked…read moreour car, I noticed a group of staff members--six men using two buggies--who appeared to be doing cleanup work. What immediately caught my attention was their behavior. They were pulling out flowers in a rude and careless manner, talking and laughing among themselves, showing complete disrespect. What was even worse was that they seemed to be selectively picking only the most beautiful bunches of flowers and leaving behind the older or simpler ones. At one point, one of the men tried to separate a bunch of flowers that looked new, but because he couldn't do it properly without damaging them, he ended up taking the entire bouquet. When they noticed that I was watching them, they quickly left and disappeared over the hill. Five to ten minutes later, they returned with empty buggies, but instead of going back to the same area, they headed in the opposite direction. However, this did not stop me from observing them continuing the same behavior, which I confirmed when I passed by them on my way out. To me, the staff's actions were more than suspicious. I understand that cleanup is sometimes necessary, but this was clearly not a simple cleaning. It appeared to be a selective removal of flowers. For what purpose, I do not know, but the situation felt very wrong. My concern is whether the administration is aware of this behavior or if this is being treated as a private matter benefiting only the staff.

Unfortunately this being the only option in Brawley we are forced to use this place to bury our…read moreloved ones. The people who run/manage this place are a poor representation of professionalism, they lack empathy, compassion, and remorse. People who are grieving the loss of loved ones should not have to deal with such immoral individuals. It saddens me to know that their lack of moral compass will continue to be tolerated, and they will continue to mistreat mourning family members who have concerns over them disposing of purchased items being left on the plots/gravesites that their groundskeepers are removing.

The original Hems must be rolling in their graves. Their offspring and managers of Mountain View…read moreCemetery are doing a piss-poor job of properly caring for the grounds. Current family/management won't move until they receive payment for internment. When my mother-in-law passed we made the arrangements which took excessively long because you had to catch the daughter or daughter-in-law who was very rude! We paid cash for her headstone but still had to wait 2-years until they placed the stone. My father's headstone is sinking. I informed one of the Directors and was told they would level it. One-year later and nothing. They are quick to collect payment or they hold family member hostage. This is truly an outrage! I live in LA and visit as often as possible. Today's visit as expected was disappointing. Take

Please be warned that Hems Brother Mortuary is not a reputable business!!!! You are despicable…read morebusiness. It's already hard enough with dealing a parent's passing but now I cannot even bury her due to Hems Mortuary lack of morality and business principles. My mother purchased a plot from Hems Brother Mortuary back in November 1999. My mother passed May 2022 in Long Beach, CA. I have been calling Hems Mortuary since late May 2022 to schedule her ashes burial and they will not take my calls or work with me to schedule her burial. Yet, Hems took my mother's money for the plot back in 1999. I have asked repeatedly for Kirk or Jamie Hems, and no one has returned my call to schedule my mother's burial. The staff keeps giving excuse is that they are so busy they don't have time to deal with ashes burials. Aren;t you a mortuary and funeral home? This is already a difficult time with a parent's passing but then to deal with Hems is unbelievable. My mother purchased the plot so she could be buried with my father and Hems is not honoring the purchase or my mom's last wishes. Hems Mortuary owns the cemetery in Calexico so I can't use someone else to bury my mom.

Please be warned that Hems Brother Mortuary is not a reputable business!!!! You are despicable…read morebusiness. It's already hard enough with dealing a parent's passing but now I cannot even bury her due to Hems Mortuary lack of morality and business principles. My mother purchased a plot from Hems Brother Mortuary back in November 1999. My mother passed May 2022 in Long Beach, CA. I have been calling Hems Mortuary since late May 2022 to schedule her ashes burial and they will not take my calls or work with me to schedule her burial. Yet, Hems took my mother's money for the plot back in 1999. I have asked repeatedly for Kirk or Jamie Hems, and no one has returned my call to schedule my mother's burial. The staff keeps giving excuse is that they are so busy they don't have time to deal with ashes burials. Aren;t you a mortuary and funeral home? This is already a difficult time with a parent's passing but then to deal with Hems is unbelievable. My mother purchased the plot so she could be buried with my father and Hems is not honoring the purchase or my mom's last wishes.

Money hungry! Take your loved one someplace more caring and honest. Way overcharged! Charged us an…read moreextra $300 to keep her body while we had to go home to San Felipe to get cash because that's all they take which is weird! Then after we paid they tell us they can't do the cremation for months because they are so backlogged? Why charge extra then? Not an honest business.

We were looking for a place to do a cremation. Communication was phenomenal. Pricing was more than…read morefair. Their representative, Conrad was extremely professional and empathetic. Would absolutely recommend percent.

All the paper work most done by phone less traveling to office kind and sweet to work withread more

Our beloved mother passed away in June. She had not pre-planned for her death. Dacia was awesome…read morethroughout the entire process and I so appreciate her kindness, knowledge and professionalism. East County Mortuary is not your average large big business mortuary. You really get a feeling of community/family there. Thank you for seeing me and my family through a very emotional time.

I have never had to make funeral arrangements, and I was not sure I could handle it considering how…read moreemotional I was. The staff here was amazing. Darcia spoke with my daughter and me and was so very kind. She answered all our questions and gave us information we did not even know to ask about. No pressure to buy anything, just gave us compassion and caring. Dacia was there for us every step of the way. We could not have asked for anyone better to guide us through this difficult time. We definitely came to the best mortuary in the county. Thank you to everyone who helped us.

Great service. In a time when you are grieving Simplicity bring order to the final process of…read morelife. I highly recommend Simplicity.

a little over kill for me but everyone seemed nice,was quick...they took care of everything.read more

Ciara was very caring knowledgeable. I lost my mother-in-law in February and she handled her…read morecremation with care and kindness. And then in April, my husband passed away. She was great with assisting us to pick the casket and bringing him to Los Angeles to be buried. The stress I was feeling was overwhelming and they made it stress-free as much as they could I highly recommend.

I am writing to formally express significant disappointment regarding the transportation and…read morehandling of floral arrangements during the services for my husband's family member, which included a viewing in Palm Springs (Fitzhenry) and the subsequent transport to the cemetery. While I understand that funeral homes may not feel direct responsibility for arrangements not purchased through their services, the handling of these items significantly impacts the overall experience of the grieving family and loved ones. As an individual with six years of experience in the floral and service industry, I found the delivery process to be unacceptable. Concerns Regarding Transportation and Handling * Improper Transport: During the transportation from the church/viewing location to the cemetery, arrangements were visibly stacked on top of one another. This practice is disastrous for delicate floral structures and results in damage to costly tributes. * On-Site Damage: Upon arrival at the cemetery, one arrangement was visibly dropped by staff, resulting in immediate damage to several flowers. This occurrence was witnessed by numerous family members, causing considerable distress, especially given that the family planned to take all floral tributes home. * Destruction of a Key Arrangement: I had to intervene directly when an arrangement (specifically, the "wings") was being broken by a worker. I observed the worker ripping out flowers (gladiolus) and disposing of them carelessly into a bush adjacent to the casket. This specific arrangement was subsequently too damaged for the family to take home. * Missing Banners: I also had to personally ensure the retrieval of accompanying banners, which had been stuffed back into the damaged "wings" arrangement. I spoke with Mark and Danny at the time regarding the issue of the banners. Issues Regarding Floral Materials * Aisle Stands/Easels: It was observed that the metal aisle stands or easels, which were provided free of charge by the florists for the display of sprays and wreaths, were retained by the funeral home staff. These stands are typically provided for the family's use to display the tributes and do not belong to the funeral home. The family should have been allowed to keep or manage the return of these items. Recommended Action and Transparency Floral tributes are not inexpensive and represent profound expressions of love and respect. The lack of care shown for these items was extremely disheartening. I urge the funeral home to implement the following changes immediately: 1. Mandatory Transparency: If proper, temperature-controlled transportation and adequate spatial accommodation are not available in your vehicles for large or multiple floral arrangements, this information must be communicated to the families and loved ones prior to the service. 2. Staff Training: Implement mandatory training for all personnel involved in the handling and transport of floral tributes, emphasizing the need for respectful and careful handling of all arrangements, regardless of their origin. 3. Policy Review: Review current policies regarding the disposition of floral accessories (such as easels and banners) to ensure they are returned to the family or florist as appropriate. We are incredibly disappointed that a day intended for respectful remembrance was overshadowed by the observable mishandling of these final tributes. We look forward to your acknowledgment of these serious issues and confirmation of the corrective steps you plan to take.

My daughter recently lost her 14 yr companion Bailey. I am not aware of the area and searched pet…read morecremation. There is tons in San Diego area but not in Imperial Valley. This location came up and got the best courtesy service from the beginning. I was doing everything over the phone trying to help my destroyed emotionally daughter. We were able to get Bailey to them the next afternoon, paid, selected temporary box. They also had other selections to choose from, however I had purchased one on Amazon and was waiting for it. We thought we would get Bailey back in a couple days. We got her the next day. I was tremendously satisfied with everything. Thank you . Pets are also family members and I appreciate your fast friendly service.

From the owner: Servicios Profesionales de Cremaciónread more

El Centro is not the main office. Sit with the nice salesman and do all the paperwork and then…read morelisten to him confirm it all with his boss over the phone in Brawley and then come back to you with a different price total. Also: the nice salesman sets a time for your funeral....only to call you back 24 hours later and to say they don't have enough hearses for that time, so they have to move it a day later. Beware...nice, but not so competent.