Brought dog in a larger bald heavyset older man was the doctor he looked at my dog for about 10…read moreseconds said there was nothing he could do, then charged my credit card for 150 bucks said it was old age. Turns out there is alot other clinics could do for the issue i was having, dont even think this guy was even a legitimate veterinarian.

Imperial County (and the U.S.!) is experiencing it's worst covid outbreak since the pandemic began…read moreand the front desk clerk at this clinic was NOT WEARING A MASK. I asked her about it and she said it was because she had to answer the phone. ***NO***. I walked out. I told her I couldn't check my dog in because I didn't feel safe because she wasn't wearing a mask. During this deadly covid season we're all living through right now, when I see people in public not wearing a mask, I can only assume they are part of the crowd that has politicized mask-wearing, and that not wearing one is an intentional, overt expression of their rebellion. Which is really stupid imo, but, in any case, I would think that even business owners who don't personally agree with the idea of masks would wear them and have their staff wear them anyway so that their clients feel safe enough to give them their business. Well, this would-be client is appalled. I have elderly at-risk parents at home and this blatant disregard for human life is infuriating. I'll never go there again, and I'll forever rant against anyone else taking their pet there.

Unfortunately, we had an unexpected death of our beloved Ozzy. As soon as we received him, my…read morefamily took him straight to Lakey Animal Crematory and they kindly were able to accommodate him. Thank you so much during this hard time. I recommend Lakey Animal Crematory, amazing customer service and final care for beloved fur babies!

My husband and I brought our sweet girl in here for cremation within 12 hours notice after she…read moreunexpectedly passed in her sleep. The atmosphere in the waiting room was comforting and the man who helped us was sweet and didn't hover. We were devastated and he let us have our privacy to say our goodbyes and take our time before we were ready. He very thoughtfully explained it all to us and didn't rush us out. Everything was done very respectfully and honored how important she was to us. The price was fair as well especially for the lovely urn and paw print they gave us. We are now so thankful that something like this existed when we never knew how much we would need it

We just had to say goodbye to our goose of 16 years. As hard as this was for my wife and I Paws…read moreinto Grace made it very nice for us. The doctor that came to our house was exceptional and was just amazing in such an emotional time. We were crying most of the time and he was so patient with us. He let me carry goose to the car and she looked so beautiful and at peace. For the life of me I can't remember his name because we were crying but a truly great human being so thank you. I think both my wife and I want to go this way when it's our time hopefully many years from now. But again thank you guys so much. Jason & Dana Berget

This place was such a God blessing for me and my family. It started from making the call to request…read moreinformation. I wanted same day service and don't think it would be possible sine I called last minute but they made it possible! Dr. Klaus was so very sensitive and supportive. He walked us through every move he made. He treated my baby with respect and dignity. would recommend for any family making this difficult decision.

My experience with Pet cremation services of the desert was good considering I just lost my…read moreprecious Bella the night before. I called many places before calling here. Many places were closed, or very expensive, it was a Sunday. So those I did reach were not in my area. When I called this place I was crying. I am not sure Johnathon was even able to understand me. He was so kind, gave me time to collect myself and explain what was going on. Again it was a Sunday, later in the day and he was going to be going home soon. I live about 45 min. from his ofc. He gave me choices on what I could do if I couldn't get her to him that night. My husband and I decided we wanted to get Bella there asap and my husband didn't want me driving because I was so upset. One of the options he gave me was I could bring her to him at that time and he would wait for us to arrive. Again this was on a Sunday, around 4pm and we live about 45 minutes away. I am so grateful for how kind, caring and understanding the owner was with me that day. He waited, and about 45 minutes later we arrived. I filled out some paperwork, picked my sweet girl Bella's Urn. From the moment i arrived there he took care of my sweet girl. Again i was in tears, the owner listened to me as i cried telling him how hard it was to say good bye to her. He listened to me as i told the story of how my mom picked her out for me almost 17yrs ago. He listened to me as i explained how almost 2 yrs i lost my mom and saying goodbye to my sweet girl was hard especially since my mom picked Bella out from the litter. Never once did he make me feel rushed. He just listened with a kind caring heart. I am truly grateful for his kind heart that day. Thank you to the owner for everything. Most people are probably wondering the cost. All i can say is the price here was much less than any of the other places i called that day that actually answered there phone. When i say much less, i mean much less. He explained it could take up to 3 weeks i believe is what he said It took less than 2 wks to get a call letting me know I could pick up Bella ashes. They called me to let me know i could come down and pick her up but we were out of state. I wasn't expecting too get a call till after we returned. That call came halfway threw our trip. I have nothing but good things to say about this place. I will be referring friends and family. Today i called to see when i could come by to pick up my sweet Bella. I spoke with Shannon. She was also very kind. She listened to me as talked about my precious Bella. What an amazing, kind, caring, compassionate grp of people in this ofc. I am so grateful for all the kindness they have showed me since that day i brought my precious girl to them. ​ Thank you all for the kindness you showed me when I was so upset. Thank you for the kind words, you will never know how much it meant to me that day. Thank you all for taking care of my sweet Bella and letting me know her ashes are ready for pickup, but also being so understanding about me not making it to pick her up right away due to being out of state, and needing a​ ride to come get her. Thank you, Kerry

Pet Cremations of the Desert was a class act in dealing with the loss of my 12 year old cat. Home…read morepick-up was quick and respectful and the ashes were returned to me with utmost respect. I highly recommend their services in your time of sorrow.

This was my first experience losing a pet, something you never truly expect, even though it's a…read morepart of life. I honestly didn't know what the process would be or what to do. I just knew I wanted to keep something to remember my beloved Shadow by. After doing some research, this organization was the first one I came across, and I'm so grateful I chose them. Their customer service was compassionate, professional, and incredibly caring during one of the hardest moments for my family. The day Shadow passed away, they were able to pick him up the very same day. I was surprised because I expected the process to take much longer. They treated him with such dignity and respect during pickup, and they showed that same level of care when they returned his ashes to me. I can't thank them enough for making such a difficult time a little easier. I would absolutely recommend them 100%. Thank you for treating my beloved Shadow with the love and care he deserved.

I used Mobile Pet Cremations for my 80 pound dog. I think their pricing was comparable to other…read moreplaces I've used in the past. Obviously after my pet passed in my home, I wanted to have her taken care of rather quickly as opposed to having a deceased loved one/animal in the house around the small children. MPC responded almost immediately via text. They were straightforward and clear about the process. Someone came to my house within a couple of hours someone was at my house who put my dog in a white body bag and took her away. He handled her with care. 1 week later the urn was hand-delivered to my house as described. I would use them again.

Amazing service and very compassionate people. Going through the lost of our little one they were…read morea helping hand and provided exceptional service.

Very great service! And great costumer service! I will definitely recommend this place to my…read morefriends and family. I was helped by Mario and I think Elizabeth. Very nice people. The turn around time to have my babygirl back home was about 2 weeks in a half.

Kind, sympathetic, professional, personable, courteous, prompt. Robin and Dustin were all of these…read morethings and more.

There really are not words to express my appreciation for Justin and Robin! I'm so grateful for…read moretheir kindness, compassion, tenderness, patience, efficiency, and for helping me to send my 20 year old kitty off to the rainbow bridge! So grateful! I highly recommend their caring and compassionate service!!!

I have now taken three of my pups to this place and they have always been amazing. The staff is…read morevery friendly and they always take extra care of the situation when I bring in my animal.

The staff is absolutely amazing - each and every one. I am so moved by my experience following one…read moreof the most heart wrenching losses in my life... I feel very grateful they were there. The everafter artwork option sits in the center of my living room and is beautiful. I also wear the pendant nearly every day. The products are quality and I'd give the service 10 stars if I could - Thank you West Coast, for everything.

There are no words to truly express how grateful my family is for Dr. Nicole and the entire Serene…read morePassages team. Recently, we had to help our almost 18-year-old dachshund, Dodger, cross the Rainbow Bridge. He had been with me since I was a teenager, so we truly grew up together. He wasn't just a dog. He was family. As the last of our five-dachshund dynasty, saying goodbye marked the end of an era for our family. We were there the day he was born, and nearly two decades later, it felt like such a full-circle moment to surround him with that same love as we helped him peacefully cross the Rainbow Bridge. From my very first phone call, I knew we were in the right hands. In full transparency, I wasn't my best self when Don answered, as I had been dreading making that call. Yet he met me with nothing but patience, kindness, and compassion. He answered every question without ever making me feel rushed and quickly replaced my fear with peace. His care didn't stop there. On the day of our appointment, he kept me updated on when to expect Dr. Nicole, checked in afterward, notified our primary veterinarian of Dodger's passing, and handled every detail with incredible thoughtfulness. He truly provided a white-glove experience, allowing us to focus entirely on loving Dodger instead of managing the logistics. The handwritten note we received afterward meant more to our family than he'll probably ever know. Dr. Nicole gave our family the most beautiful gift: a peaceful, love-filled goodbye at home. From the moment she arrived, her expertise and emotional intelligence were evident. She took the time to get to know Dodger and our family before anything else, allowing what could have felt like a heartbreaking appointment to instead become a meaningful celebration of his life. She thoughtfully explained every step, intuitively meeting each of us exactly where we were in our grief. She somehow knew when to speak, when to sit quietly, when to gently guide us, and when to give us space. She made sure each member of our family was truly ready before moving forward, honoring that everyone grieves differently. What impressed me most was that she never allowed the experience to feel clinical. Every detail was handled with remarkable tenderness and intention. Even something as routine as placing Dodger's catheter was done so thoughtfully and discreetly that our focus remained entirely on loving him instead of the medical process. Afterward, she lovingly swaddled him with such care and respect that it felt like she was caring for one of her own. Every interaction reflected dignity, compassion, and genuine love. As heartbreaking as that day was, Dr. Nicole gave us the incredible gift of peace, allowing us to be fully present with Dodger in his final moments and leaving us with the comfort of knowing we had given him the beautiful goodbye he deserved. Thank you, Dr. Nicole, Don, and the Serene Passages team for treating not only Dodger, but our entire family, with such dignity, compassion, and love. You transformed what could have been one of the most heartbreaking days of our lives into one that honored a life so deeply loved. We will carry that gift with us forever.

This is such an incredibly difficult decision for any of us faced with the rapid deterioration of…read moreour lifelong family companion. Our Bella was a 15 year old Aussie when we made the decision to euthanize her at home. Dr Nicole communicated with us throughout the day as to her arrival time. She was so extremely kind and supportive. She explained to us how the process works and gave us as much time as we needed to say our goodbyes. This was the best possible outcome for an incredibly painful experience. It has been a month since Bella's death and I finally can write this without crying. Dr Nicole really helped us feel that we had made the right decision. Godspeed Bella and thank you so much for all your love over the many years.

Saying goodbye to a beloved fur baby is one of the hardest things we ever have to do. One thing we…read morelearned is that using a mobile vet pet hospice can truly be the most compassionate way to help them cross the rainbow bridge. Being at home (or wherever you are) keeps them comfortable, calm, and surrounded by the people who love them most. It removes so much of the stress and anxiety that can come with a trip to the vet's office, especially in their final moments. When we were traveling in our RV, we used St. Francis In-Home Pet Hospice (Coachella, CA) , and it was such a peaceful and loving experience. They treated our sweet Harley Girl with so much dignity and compassion, and gave us the time and space to say goodbye the right way. Dr. Gilabert & her assistant allocated 2 hours and they were so amazing. Whenever that difficult time comes again, we will absolutely pray to find another mobile vet to guide us through the same gentle process. If you ever have to face this heartbreaking moment with your pet, we truly recommend looking into a mobile pet hospice. It made all the difference for our family and for our fur baby.

I just put my 13 year old shepherd down. I scheduled a time, but when I needed an immediate time,…read morethey graciously came with 30minutes (way after hours too!) they were very caring and professional. I was an extreme mess, and they were there to lean on. My pup is afraid of so many things, they came in and she wagged her tail. She laid down in her spot not afraid!!! (I'm still astounded at this) and we pet and fed her until she peacefully passed!!!! We were given private time with her. It was worth every cent to have them there for her!! I have 2 more dogs, and pray that they are available for them when their times come. I wouldn't do it any other way! God bless these beautiful souls!!!! Thank you!!!