Overall, the staff are friendly and great, but they still seem backed up from Covid, and affected…read moreby staffing shortages. I recently called to get my son scheduled for some cavities while he is home for the holidays. I asked what he needed, and they replied "you should ask him"...really? Then was told that the same doctor (from his exam a year and a half ago) has to complete the services, otherwise he would need a new exam, x-rays, etc. Wow...seems like any doctor should be able to look and see what needs to be done??? Unfortunately, that doctors' schedule is full for a while...we'll need to find another dental provider who has a bit more flexibility. Cleanings are also booked out so many months...thinking perhaps they shouldn't accept any NEW customers until they are caught up and can take care of their current ones.

I have been there several times now and the ladies are always extremely nice. They throughly answer…read morequestions and go over any concerns. I rarely have to wait for more than a minute or two so it is a quick visit, which we all know is appreciated!

Please do not go to Arbor Lakes Dental if you are not ready to pay extra cost out of pocket. I gave…read morethe dental hygienist a good review because she did a good job and she deserves it. They will split your appointment into two talking about deep cleaning, take you to the front office to check with the insurance. The front office staff will print out a statement showing you that insurance covers both services, and you get to pay for anesthetic which is $10. The day I went for the second cleaning I had to wait for a long time because of technical difficulties. I got done and I could not pay the $10 and the lady said they would call me the next day. The following day, a call came in right at the time when they were to about to close, and a statement had been sent of $200 plus. I called and somebody stated they had closed, I asked why the statement was sent after close time if she had nobody to answer my questions, she told me to pay tthe $10 then would have billing look into it. She explained that they call insurance, but they do not know what will be covered. First of all when they sat down with me on the initial visit and informed me that insurance would cover everything that was a LIE. The staff on the line said, I should wait for the claim to come back, and they do not know the timeline, alternatively I could just pay the statement balance $200 plus, they lied to me, falsified information and just wanted it paid, this is like STEALING from people. The only resolution being offered was, I am sorry. They know very well that if you do not pay, after a certain time you will be taken to collections, spoil your credit and still get paid. This is very unfair to people and I think most people do not even check how much they are being told to pay and they just charge the card, and continue falsfying information. Save yourself the headache and get a genuine, trustworthy place.

I've been going to Jamie for over 13 years, and I will not change dentists!!! I've lived in 4…read moredifferent states and STILL continue to go to Jamie when I go to Minnesota. She is the most down to earth medical professional that I've met! She really takes her time getting to know her patients on a personal level, which is nice. Regarding the service, she always makes sure that you're comfortable and doesn't force you into any procedures that you don't want/need. All of the staff at this office are great! They're all friendly, helpful, and accommodating. It's so fun to hear the staff laughing and having fun while you're there; it's clear that they like each other and doing their job as a team. Going to Jamie is like visiting friends! I've recommended several people to Jamie because of my great experience with Jamie and her wonderful team!

ELD completely upends the cliche about people "hating their dentist"! These gals and guys make you…read morefeel like family from the moment you walk in the door. Customer service is off the charts good. They also are great at offering you positive feedback about your tooth care and what you're doing right, so if you suffer from dental anxiety, they're especially great for that. No matter what issues you have going on, you will leave their office feeling a little better about your mouth. Seriously, I moved 30 minutes away from maple grove, and I still make the trip to see them, cuz it's worth the inconvenience. Katie and Mamie are the best!!

These guys and are top of the line. They are very clear in what to expect, what they need, and…read morethey do it with a smile the whole time. The doctor is tremendously experienced, but he's still attending weekly meetings with local dentists to make sure he's on the leading edge. They have won my business.

I have always been terrified of dentists because of how much work has had to be done. This is by…read morefar the most extraordinary group of professionals I have ever encountered. Everyone is friendly and welcoming. Dr. Baldwin has now done extensive work on my teeth, including a very challenging extraction and crowns and a bridge for seven teeth. He always checks in to make sure you are comfortable during the procedure, and explains everything completely so I knew what to expect. Very kind and professional. Highly recommend!

Great, professional dental clinic with super friendly and helpful staff. I started going there…read moremyselve and now all my family are patienta of the clinic. Perfect location too.

I was looking for a new dental facility with online booking as a non negotiable as well as a second…read moreopinion on a problem that was bothering me with my gums. Life is pretty busy these days with 2 little ones and I needed to be able to schedule at my own convenience which is usually at 10 at night when the households quiet and no dental office on earth is open... so this experience checked both my boxes in those departments! Patty his assistant was quick but efficient with my X-rays & the assisting of my cleaning. I was super impressed at all the modern equipment they had. I had an excellent visit with Dr. Thomas Vincent. He made sure to introduce himself, had great chemistry, respect and flow with all of his staff. He was easy to talk to and answered all my questions. He was very informative about everything that was being done same day and made some great recommendations about things to do in the future. Not only did he care about my teeth health & bone health but he was the first dentist I've ever that suggested a teeth whitening! I've always wondered but no one's ever suggested it. Im super excited to be getting it done and can't wait to see the down the road progress of my dental health as well as cosmetic improvement! Especially in a selfie generation, your smile is everything! The payment portion of everything was pretty smooth as most of everything insurance wise is done online and prior to the appt. I really did enjoy the straightforwardness of everything. Nothing was confusing as another comment on here might've suggested, the person in charge of finances was clear & confident in answering any questions or concerns I had. I'm really looking forward to sending my husband here as a referral and eventually when they get old enough, the kids. Thankyou!

Failed to disclose fees. Did not receive any sort of treatment plan, which they claim to do…read more Terrible customer service. Did not provide treatment plan. They did not take any accountability- just made excuses

Best experience ever with a dentist and I'm a senior citizen!…read more I had a toothache overnight that just would not go away. I had never used Brook West and I needed an extraction on a neglected tooth. I called their office around 4 p.m., was at the reception desk at 4:10 p.m. and on my way home, happy and pain free at 4:50 p.m. State of the art check in, Friendly staff and Dentists who really know their craft made this the best dental experience of a lifetime for me. I would recommend Brook West to anyone with no hesitation whatsoever. THANK YOU BROOK WEST

As a new patient of Dr.Gueringer and his staff "G" were sensitive about my past dental trauma and…read morewent the extra mile to insure I was comfortable and pain free. They treated me with the compassion I really needed on my visit. I don't do dentists hardly at all unless I really need help after some horrible treatment in the past but I know I'll be able to come back and have any other problems I have with my teeth taken care of without all the stress I've had in the past at other offices. Thank you!

I hadn't been to the dentist in probably 6 years and my coworker suggested this place. I was warmly…read morewelcomed and the staff are all super sweet! I had a pleasant checkup and filling! Glad to have found a new dentist :)

From the time I called I received amazing customer service . I was in pain from a horrible tooth…read morethat broke , Melissa got me in the same night ! Katrina my LDA was amazing getting my X-rays and assisting Dr.Megan . They found out I couldn't get into see a specialist and fit me in at the office . I really appreciate this office and will be coming here for now on ! Melissa , Katrina and Dr.Megan thank you for being you ! Highly recommend this office for your dental needs

**Above and beyond during an emergency visit**…read more My son was sent to AOMS for an unexpected emergency visit after his regular dentist accidentally punctured the roof of his mouth while unsuccessfully trying to remove a back molar. From the moment we arrived, every person we interacted with was fast, efficient, and incredibly professional. They got us in quickly, examined the puncture, and clearly explained what they were seeing and what needed to be done next. They not only successfully removed the back molar, but also found and removed small shard fragments left behind in another extraction site from the earlier appointment. Throughout the whole process they were patient, kind, and very reassuring with both me and my son, checking in on his comfort level and walking us through each step so there were no surprises. What impressed me most was how they made a stressful, last‑minute emergency visit feel smooth and organized, almost as if it had been planned in advance. Their calm, confident approach put us both at ease, and I left feeling genuinely grateful that my son's care was in their hands. I would highly recommend AOMS to anyone needing oral surgery, especially in an urgent or unexpected situation. Thank you, Dr. Huss & amazing staff

I was referred to this practice by another dentist as I needed two teeth removed. I found the…read morefront office staff to be friendly and patient, and to me that was a good sign. After they visit my bill was carefully explained to me which I appreciated. In the chair I was treated like a long term patient (this was my first visit) as they prepared for the surgery. I had opted for Novocain and what amazed me was I barely felt the shots as they went in to my gums, and I hate needles. The surgeon then proceeded to extract the teeth and did so with care, always checking in with me to see how I was doing. Thee was even a moment when we had to stop so I could be numbed a bit more. I appreciated being told what was going to be done and the explaining what was happening as we went on. In my opinion, this is definitely a quality practice.

Excellent as always. He has been our family dentist for 30 years. My son drives down from Duluth to…read moresee him!

I have been a patient with Dr. Rasmussen for 30+ years and I wouldn't go anywhere else. He and his…read morestaff are always professional, caring, and accommodating. I recommend him to all my "dental phobia" friends and they also rave about the care they receive. My own dental work needs special attention, and Dr. Rasmussen is always sensitive to those needs. I really can't say enough about the quality of this dental clinic!

$$$ Avoid this outfit / true scam artists $$$ My experience…read moreis that - the office tried to squeeze me to pay up-front for the scheduled service and then lied in telling me that they had called my insurance company and verified that the insurance company requires payment up front. further that had waited to inform me of this strange policy when I was in the office on day of scheduled appointment (I believe they're thinking was to put me in a pressure situation in the office)I then left the office and skipped the appointment later that day spoke to my insurance company - and no, this insurance company does not set a policy of having the patient pay up front. I informed them of the scam and they then requested that I should work with their Fraud Department to file a report. Shut this outfit down/ fraudsters

Working in medicine for over 20 years I am appalled by the unprofessional Dr Madson. When in…read moreconsult he was arrogant and while talking about cut into my face was rushed and left the room saying I have more patients to see I'll call you. It's been over a month I've not heard from the office or Dr Madson. Meanwhile I remain in pain and have moved onto a surgeon referred from some of my peer surgeons. If you are looking for nothing this is the place to go.