I rarely write reviews, however this has to be done. The customer service in the US appears to be…read morelacking in every industry, however BLT Plumbing gets it. Their staff in the office and field are the best. They all seem to enjoy their work and want to make a difference for their customers. I can't say enough fantastic things about this group.

I have had BLT do work for me several times and they are very good and reasonably priced.read more

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

My neighbor and I were out front discussing the trees we both have and decided it wouldn't be a bad…read moreidea to get somebody to run a camera through our drains to see what kind of root damage we may have. We hoped to get a slight discount if we could get them done at the same time, 2 jobs, no travel time, possibly 2 additional jobs in the future. My neighbor contacted Roto Rooter and found out that it would cost $350 just to run the camera for each of us (outrageous) but was told that that cost was only if that's the only thing we had done and if we got another procedure that cost would be taken out of that. We scheduled someone to come out and he agreed to $250 for each inspection. He ran the camera from my laundry room where the main clean out is easily accessible. Like I expected he did find roots in the line but not until the end where my line meets the cities connection. It was slowing the flow but wasn't backing it up completely. He appeared to try to push through the roots unsuccessfully. I was told that the only way to fix this problem would be to excavate and replace all the pipe involved and he gave me multiple reasons why no other procedure would work and told me they couldn't guarantee any other procedure. My neighbor's cleanout was even easier to access since his was outside near the sidewalk. Minimal roots were discovered in his line as he had his hydro-jetted a couple years ago. I paid $250 cash and opted to proceed by getting the lines hydro-jetted. I didn't receive a receipt and assumed that was because the job wasn't completed yet. Without an appointment set up yet the guy with the hydro-jet called and said he was available and I told him he could head my way. I was surprised to learn that the hydro-jet hose needed to be ran through the house, down the stairs into the basement and then into the laundry room. He took good care to protect property in the laundry room but nothing to protect the floor or carpet down the stairs from the dirty hose. (not too concerned about this as the carpet is old and the tile could be washed.) I told the tech I wanted him to do what he could do within an hour as I couldn't afford more than that. After some time spent on getting the remote control working (transferring it to another machine or something like that) He ran the hose into the line and I kept an eye on the floor drain in the service room. Once satisfied that the hose was far enough he turned on the water. I was surprised not to get any water coming up from the floor drain. The tech ran his camera into the line and discovered once he got to the point of the "root ball" it had been pushed through and upon pulling back the hydro-jet hose discovered it was into the cities line at least 20 feet. I think he pushed through the roots before ever turning on the water. He then spent the remaining time he had cleaning up the interior of the pipe. He wrote me up a receipt for $695 and I paid with a debit card. The $250 that I already paid completely slipped my mind at this point and I didn't realize I over paid until later that evening. When I realized they hadn't deducted the $250 that I already spent, I text messaged the camera tech and was then told that the $250 would only be deducted if I had excavation work done and not from the price of the hydro-jet procedure. The only reason I even agreed to getting the work done in the first place is because I was under the impression that the job would cost $650 not $945. A few years ago the hydro-jet service was only $450 and I thought THAT was too much. This job should have cost me $650 plus taxes, TOTAL. I have since learned that Roto-Rooter employees are paid commissions and their paychecks are directly affected by how much they can bilk a customer for and that tech would have absolutely had me take out a loan or get financing in order to pay for excavation work that did not need to be performed. Although I'm satisfied with the work, it was not $945 worth of work. In total they were here less than 2 hours. Even less time was spent at my next-door neighbor's house and he also paid $945. The job was straight forward with no unforeseen circumstances or problems; there wasn't any clean up afterwards and the neighbor's job was faster and easier than mine. Edit: The manager contacted me and apologized for the misunderstanding. He offered to give me the price of what I thought it was going to be before the job started. I appreciate that and accepted his offer. As long as a company does the right thing and attempts to make the customer happy I really can't complain but please keep in mind of what could possibly happen.

very respectful, great quality of work, very prompt and polite and very reasonable pricing…read more satisfied with the quality of work that was put into replacing my kitchen countertops thank you.

I'm beyond pleased with the home improvement work that Hugo and his Centera Group team accomplished…read morein our home, in excellent timing! Hugo conducts business with professional service, integrity and keen oversight on projects, making sure clients are satisfied with installation supplies, value of services, and workmanship outcomes. Hugo included us in his research for what we needed and respected our budget. His communication with us was always polite and thorough, providing check-in opportunities and peace of mind about the work getting done. I couldn't have asked for a better contractor team!

These guys are the best. Handled everything that I needed and did an excellent job. Everyone that l…read moretalked to Becky in the office and the 2 gentleman that did the installation were fantastic. Highly recommend this business.

Customer service is important. I've had a couple great experiences from Everly. I called and spoke…read moreto someone about replacing my very old AC, which means $$$. He asked questions and took my information and told me Becky will be calling me to schedule. Becky never called so my business went elsewhere. I don't do follow up calls after being detailed the 1st call.

Chris from Quality Plumbing and Air set an appt. to come out to our home to check out and repair a…read morefurnace that wouldnt light (after he replaced the blower unit on it a few months ago). 2 times Chris set an appt. to come look at our furnace and both times he no called no showed us. We took time out of our schedules to be there for the appt. Each time we waited hours and he never bothered to show or even bother to return our calls.

In late July I had a plumbing company come out and try to unclog my main sewer pipe. The company…read moretold me the main pipe was colapased. I called Chris with Quality Plumbing to give me a second option and he told me he put a camera through the sewer pipe and it was not collasped, and able to get through the clog. The drain was slow but I thought it was good because Chris told me the camera did not see there was anything wrong with the pipe. In November the drain was not draining, if I took a shower it would take 2 days to drain. I called Chris for 2 weeks with no answer. Chris finally answered my call and said he would come out with his equipment, which at that time it took him over a week. When he came out he said the pipe was collapsed and needed to call all the utility companies so when he dug up the sewer pipe he would not hit the gas line or any other utility line. Chris did call all the utilities, and they all came out and marked the under ground lines. From there I never heard from him again, outside of 2 weeks after he had the utilities marked, he claimed he had had a family death and forgot his phone, and promised me he was not ignoring me. Chris let me and my family live with sewer sludge in my basement for a month and a half total in waiting for him to come and fix it as promised. I finally got a hold of another company that did dig up the pipe and fix it. My problem is, shame on Chris for just blowing me and my family off, it only takes a second to answer the phone and let us know you will not be back. SHAME IN YOU!

we texted Cory for him to come look at our toilets and to give us an estimate. well better yet dude…read morestarted working on our toilets and took FOUR hours and then charged us $1200. He then said "I'll do you a favor and give you a 10% discount" number one I thought he was just looking and then going to give us an estimate, not just start working!!! don't tell this guy what anyone else has quoted you!!!!!

Cory is awesome! He did everything he promised and more. He knows good customer service and isn't…read moregoing to charge you as much as the big name companies. He is fair and professional. I will only call Certified Plumbing for my plumbing needs moving forward!