GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.

Dr. Chang is great. The four stars are for her. She is very thorough, experienced, personable,…read morelistens to you, communicates well, has patience with her patients, doesn't rush you as she goes through the eye exam ("Which is better: one or two?, Three or four?" Etc.). My family all agrees she is the best in the area for eye exams. One family member had a hard time with contact lenses and Dr. Chang was great working with her. The lady who did the screening and initial testing for glaucoma, etc., was also very friendly and thorough. The ladies at the reception however could use a refresher on customer service. They did not greet me or others I noticed as we arrived. They looked like they really didn't want to be there or help. Perhaps I just caught them at a bad time. The day I went the office could have been managed better. While I had an appointment for 1 PM and arrived 15 minutes prior, I did a lot of waiting. They took me back on time, but it was 3 PM before I got out. The frames are all name brand and expensive, not well organized. If you're in a hurry, you might want to go somewhere else. However I felt it was worth the wait and the lack of professionalism from the front desk to be seen by Dr. Chang. I have tried several other places in town over the last 18 years. Some others have nicer looking buildings and perky people, but she is the best I have found. Prices are reasonable too, and some insurance is accepted. I do recommend Nolana Eye Center for eye exams but I go elsewhere to actually buy my glasses. The office is part of an older strip mall. Rather dated, a little dark with wood paneling. There is a private parking lot and it's in a great location on Nolana Ave.

Everyone in the office was friendly and I was seen quickly. The eye exam was thorough as well.read more

I've been coming to Dr. Olivarez for years and it's always been a pleasure, but lately his office…read moreon 10th street has forgotten how to use the phone. I've called multiple times in reference to some glasses I had made with their office, and they never answer or they do answer and then they hang up. It's a terrible job done by staff; it seems they just like to sit and talk all day but only to each other. I had an appointment late October and purchased my glasses the first week of November. It's going on 3 months, and they have no answers for my glasses. I wouldn't recommend coming here it seems you'll get your new glasses/contacts by your next visit which is in a year.

We used their services for the first time today and were extremely impressed! Everyone and…read moreeverything was very professional and thorough! The staff was exceptionally professional, treated us well. Wait time was minimal. The exam was more involved than we expected and included items that have never been checked before. Dr. Lambert and Andrea were exceptionally good about explaining everything to us and in answering all our questions. After the exams we ordered new glasses. They have a good selection to choose from and Terry was most helpful. We now have a new place for our go to eye care. Loved it!

Was accused of scratching my new glasses because I did not see the scratch till I got home. Lenses…read morewould not be refunded or exchanged. ALSO their lenses are disgustingly poorly polished, with shards of glass just hanging off the rim. Mexico does a way better job at glasses. Will be avoiding Visionworks from here on out and telling everyone else to do the same.

This place used to be great! The doctor is fine and thorough. I've heard bad things prior, but…read morepersonally didn't experience it until today. I've been going here for the past 10 years and didn't have a problem until now . The workers (two ladies) that worked up from this summer (2017) absolutely are terrible and disrespectful. Today, the ladies didn't m even acknowledge the customer (not just me) or their needs. They were very disorganized and cluttered, charged me(I've never been charged by them before.. and I didn't do anything different this time around) without telling me what the charge was for. When I went back to ask a question, the ladies practically yelled at me in front of other customers and didn't let me speak or ask questions. Honestly, for a returning customer of 10 years, I wanted to at least be respected. But now , my family and o are not returning.

Courteous staff but these people try to scam you out of every dollar…read more My VSP plan says I should pay only $5 for my vision check and eyeglasses prescription! They don't explain their charges til the end. I Went in for prescription for eyeglasses and they charged me over $150 - with two insurances! First of all they charged me $ for being a new patient then, $ for copay, then $ for some eye mapping,more $ for eyeglasses prescription and $ for an overpriced eyewash. I went home and called my vsp plan to see what happened but these people didn't submit paperwork! They billed my health insurance as a "medical visit" rather than billing the vision plan for a vision exam. They did not use my VSP vision plan because they would get more $money out of my medical insurance. According to them, it doesn't make a difference, but it does to me. I ended up dishing out more money than I needed to. And Dr Liska almost cried as he complained that he would have to do more paperwork if I made them resubmit my claim the proper way. He went on and on with his paperwork filing story. It took almost 20 minutes! Not only that, my daughter was also charged over $100 for her contact lens prescription too. According to them it was due to her not having a preauthorization. Really? I called the insurance and it was all bull. We went back and sure enough we got a refund of $100 after we called the insurance and handed them the phone. We were supposed to have paid only the copay $ for her insurance plan. I will not return to this place.

Nice new remodeling but this clinic is a rip off. They offer 90 day return on glasses but FAIL to…read morepost or tell the client upfront that they charge a restocking FEE. the fee appears to be whatever they make it up to be depending on the person or day of the week. $30 one day $40 the next day..... extremely unscrupulous. STAY AWAY

Dr Liska's office is a great place for eye care. He and his staff took great care of me. Highly…read morerecommended!!

My wife and I have been going to Dr. Landon for many years. He is a true professional and the best…read moreOptometrist in the Rio Grande Valley.

Dr Kolia has been my optician for 20 yrs. I've left the valley and when I moved back I made sure…read morethat I followed up with her. I enjoy that Dr. Kolia does a great job in developing rapport with her patients, she has a great memory and likes to see how I'm doing. I love her selection of frames, always very trendy and fashionable. Dr Kolia does an excellent job in finding the frames that's the perfect fit for you. B/c of my dry eyes I tend to favor glasses over contact lenses and I love how they look on me and more the compliments that I receive. I also have astigmatism and I've been pleased with the glasses and daily wear contact lens prescription that she has prescribed. Her staff members are super polite and responsive. I haven't had any issues and I really like the precautions that Dr. Kolia and her staff are taking for COVID.

I have sent numerous requests via their website and have not received any phone calls or emails to…read moremake an appointment. Also my niece tried making an appointment with them and also got no response. I guess they are too busy and make enough money to call back their clients (yes, I have been going here for 2 years, and have had 2 sets of glasses already) now they don't want to call back or make appointments.

Amazing service, very quick and very wonderful respectful staff!! I came in today and I was greeted…read morebeautifully. I did not have to wait long for the exam or the glasses. The workers were very respectful and they did their best to find the most convenient discount for my exam and glasses. 5 stars !! My glasses were ready within 10-20 minutes and not weeks like my old eye doctor, please choose Stanton Optical !!

They finished my glasses pretty fast and the people are very kind and helpful I highly recommendread more

I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

My husband and I went as walk ins and were so pleased with how quick and accommodating the staff…read moreand doctor were. The visit was quick and effective. Highly recommend! And Roque next door at Crystal Clear Optical was so passionate, knowledge, and helpful. Very grateful for the level of care we experienced.

A wonderful place to get glasses. Fast and efficient…read moreoptician Fair selection of frames and excellent help in getting the glasses you need.