TLDR: "Beautiful trees, ugly people"
I have been interested in bonsai for 2 years and drummed up the courage to finally purchase my first seeds last September. Since then, I have enjoyed the process of learning about my plants and researching more about the craft of bonsai. As part of this newfound interest, I decided to spend part of my 30th birthday visiting Roy's nursery.
I had seen photos online and thought it would be a lovely place to reflect on the past decade and look for inspiration for my seedlings. We arrived around noon (on a Thursday) as a group of guests were departing. The only on-site parking consists of a single-lane driveway. It was packed, but we found nearby street parking easily enough. No one greeted us as we entered. It took some time before someone spoke to us; another guest pointing us in the direction of the owner, Roy. He was curt and not very friendly, but we had caught him in the midst of his goodbyes so I thought nothing of it; perhaps he was simply distracted.
I think it is important to mention that the bonsai trees were beautiful and that Roy clearly possesses a mastery of the art of bonsai. The trees were diverse and inventive and I enjoyed my time walking the grounds. Hence 2 stars, instead of 1.
Having said that, spending time with Roy and his staff was a far-cry from the experience of walking amongst their trees. I walked away from my conversation with them feeling ridiculed and discouraged.
After walking the grounds for 45 minutes or so, I waited patiently until Roy was free from attending to other guests. I introduced myself politely, keeping my mask on out of consideration. I asked Roy if he had time for a handful of questions regarding the seedlings I was currently working on and recommendations for an adult (perhaps 5-10 years) tree I might purchase from him.
Roy gave no recommendations for what I might purchase. Getting information from him generally felt like an interrogation: hostile and one-sided. When I described my journey so far in bonsai, he condescended against using online resources, soap-boxing about the uselessness of information from online contributors. When I asked what a good adult tree to start with might be, he instead told me that I wasn't opening my eyes. Given that I'm still new to this hobby, I was surprised that he wouldn't simply give me a recommendation or two. I had cash on hand and would've been happy to purchase a tree if he had recommended one. At one point he even openly mocked my seriousness in pursuing this hobby.
He never once asked me a single question about me or about my trees. One of his staff members rolled his eyes behind my back (a fact I learned later from my girlfriend who had joined me on the trip). When I mentioned that I had started with a couple of seedlings, one of which was a Norway Spruce, he and one of his staff members openly laughed at me. My seeds came from a starter kit and were not regionally specific, that did not seem to matter much to Roy. After a few minutes of this condescension and unwelcoming attitude, Roy tried to tell me to come back for classes. I nodded politely and quickly said my goodbyes, saddened as I walked off the grounds. Confused about what I had done to experience one of the worst birthday outings I've ever had.
I was surprised to see a nursery with such an elitist outlook. The word I walked away from this nursery thinking was: "gatekeeper". While, I understand that many people buy bonsai simply for the aesthetic, I have been interested in this hobby because of its value in fostering patience and thoughtfulness.
I still plan to continue my journey in bonsai, I may even look into lessons at a different nursery, However, I have no intention to share any of that experience with this business' terrible service and hostile staff. I recommend that you avoid this place as well. read more