excellent work - had two different needs: electrical (smart doorbell and smart outdoor lighting…read moreinstall, troubleshooting and resolving issues with an outdoor GFCI circuit) and an indoor on my sprinkler system ball valve plumbing leak. Both techs completed the work in about 45 minutes and though it was more than I expected to pay, the work was completed and now I'm happy that it's done.

This company lives off of the $77 consultation fee. They come to you for a 15 minutes nonproductive…read moreconsultation and give you a ridiculously overpriced quote that you cannot say yes to, take your $77 and leave.

I wouldn't hire any other service. They are on time, there customer interaction is comprehensive…read moreand on my 4th year of maintenance and it is always a good experience.

We hired Avid to install a new air conditioning unit. The train unit is fine but the installation…read moreservice was poor. I asked one of the installers if he would wear a mask when he was inside. There is someone in my family immunocompromised. He said masks are no longer needed and I asked him if he was vaccinated and he said no, I don't like shots. He then said he doesn't like wearing masks. He did not even have a mask with him. The other individual said we could all say we were vaccinated and no one would know. CDC guidelines require masks if you are not vaccinated. I expect Avid to follow the CDC guidelines or at least require their workers to have masks available if needed.

Tony came out and installed a new nest thermostat and drained the water heater. He was…read moreprofessional, efficient, affordable and very friendly. I highly highly recommend legacy heating and air. Plus Tony is a dog person as all the best people are!

I was looking for a tune-up on my furnace. He was very helpful. Super reasonable price for…read moreservice offered. Explained what he was doing. I will definitely call him again.

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.

I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

I had a heat pump installed. The installation went well, they walked me through everything and then…read morethey helped with the rebate info. Overall a great experience.

Their estimate for AC / Furnace replacement was almost double the others I received. This company…read moredoes the bare minimum - and gouges their customers. Pushed for replacement - told me they couldnt repair - when - i called a different company - there was NO PROBLEM as they suggested. I paid to be part of their "happy home club" - and there was zero advantage. If you like to be gouged for poor service - pay for a club that gets you zero benefit... and be overcharged for every single service - call this company. Ultimately the management is not concerned about a happy customer in the end- just that their pockets are lined.

I will note (as a follow up) that if you are on the maintenance "secured service" plan. Be sure to…read moreunderstand the renewal/cancellation policy. I haven't had an issue at all. But recently called to inquire about the process and it is quite inflexible: the date to cancel on is not clear, you need to give 30 days notice, etc. Nothing bad here-- just a general note that I thought I'd share because I'm the "anxious subscriber" and thought I'd benefit all those "relaxed subscriber" types out there (and some other anxious subscribers).

Furnace was not functioning one morning. Since it had only been one month since furnace tune up by…read moreCountryside, I called them. Informed them of the issue and that it was not an emergency since I also had a gas fireplace and the outside temps were unseasonably warm (high 30's). They got a tech to my house in 3 hours. Very good. Tech immediately diagnosed problem as a failed igniter, and informed me that it was a $500 part. Total repair bill was $667 to install a $40 part that took no more than 10 minutes to install. I have since found out that the igniter only costs $40, not $500! Total repair bill was $667 to install a $40 part that took no more than 10 minutes to install! I talked with the owner and he first tried to justify the 10X markup by saying it is to defray the admin costs at his facility. Must be very inefficient if they have that large of admin costs. Then he stated that this is the standard charge by most reputable organizations. I contacted a few other reputable HVAC organizations to confirm and found that they would charge about $350 for this repair, not the $667 that I paid. The people at Countryside were very friendly, knowledgeable and easy to work with but beware of the "price gouging" that they do. I paid $667.00 for a repair that costs only $350.00 at other HVAC service companies.

We have been members of Standard Heating and Air Conditionings "Smart Club" since we October of…read more2022. Since then, we have used their duct cleaning service, HVAC servicing and most recently purchased and had installed two new furnace unit. With EVERY service, the technicians have been knowledgeable about the assignment and experts in their field. We make it a point to ask how long they have been employed with SH∾ invariably several years. We favor family-owned business like this one because there is clearly a difference. Employees feel treated fairly and with respect by the owners and the employees witness the integrity and pride of the owners daily. The employees clearly reflect that pride in their attitudes and workmanship. No amount of advertising can establish a reputation like years of integrity and commitment to customer satisfaction like this.

Standard heating installed my furnace and have serviced it for three years. Good prices! Great…read morecustomer service. Their technicians are friendly and know their job!!! Also prompt and professional. I trust them!