I am posting this review because I have tried unsuccessfully for two years to get my MANY issues with my travel trailer resolved with Funtown RV in Waco. They have kept my brand new unit in the shop for more than 300 days. A purchase that I thought would allow me to enjoy retirement and spend time with my wife, kids and our friends has turned into an absolute disaster. I retired from owning a small business in Waco for my entire life, and I am also a US Army veteran. My wife is disabled and this seemed like a perfect way for us to enjoy the outdoors, without her having to truly be outside. In the two years we have had our camper, it has been in the shop with Funtown for more than 300 days. My camper remains unfixed and it is basically been one crappy patch job after another from Funtown Waco, as well as their managers including Mike Wolfe. I am sharing this on all Funtown RV location review sites so that people know to beware of this company and the deceitful way they conduct business. Make no mistake, I will also supply you plenty of photos to back up every allegation I have regarding damage and repairs to my camper. Funtown has shown no desire to fix the issues, and the camper that I have is absolute garbage after all the damage done to it while being "repaired". Our camper is currently in the worst shape it has been in since we purchased it, despite having been in the Funtown shops for nearly a year. I will do my best to be specific but as brief as possible about what we encountered from purchase until now.We purchased our unit in 2018. Our sales person at Funtown RV Waco was Anthony. We looked around and found a camper that we felt was perfect for us. After deciding on the unit, Anthony informed us that the particular unit we looked at was already sold. He assured us that we could get the exact same unit for the same price, but that it would just need to be ordered. I took a photograph of the sticker of the unit we toured, which we were assured the unit we were purchasing would be equipped exactly the same as the one we looked at because we were paying the same price. Anthony ordered the unit and we took possession on Sept 21, 2018. We met our son to join him for camping just two days later on Sept 23rd. The problems immediately began. Upon setting up the camper and leveling the unit, I look underneath. One of the extra features of the unit we purchased, as indicated on the window sticker, is a sealed underbelly. When I looked under the unit, there was absolutely no sealed underbelly. This was a big deal to us being that it is extremely hot in Texas. We leveled the unit and entered to finish setting it up. When we went to extend the slide, there was a horrible noise. We immediately stopped and contacted Funtown by telephone. They told us that this was normal on a new unit and to just extend the slide to allow the lubricant to distribute. We did so and everything seemed fine-until we went leave. One of the bolts holding the dining table to the floor was not secured properly and when we moved the slide back in, it cut a large gash in our flooring. We also had several other issues on our maiden voyage including: A/C not cooling in living area. Secondary A/C unit that we added for $1,000 also not working properly. Thermostat for the living room unit was not working. Large holes under the bathroom sink which Funtown later fixed with globs of black tar (photos included). Shower door trim kept falling off causing water to leak when showering. Caulk around the front door was dripping off in huge globs (photos included).We contacted Funtown with these issues and they kept blowing us off. Finally after much arguing and me threatening to contact their corporate management they agreed to install the underbelly and fix all of the other issues. They agreed to this on 2/18/19 nearly 5 months after purchasing and when the issue was first reported. They even tried to make me pay $700 for the underbelly despite me having a picture of the window sticker from our order that showed it was added and paid for in the price. We took the unit to Funtown RV Waco where it sat for an extended time, but eventually they said the work was completed. We picked the unit up and took it to storage. I did not realize that I would need to recheck every step of their work to ensure it was completed properly, but I learned my lesson quickly.On 10/14/19 we went camping again, excited that our unit had been repaired and was ready to go! As I was setting up the camper, I look underneath-what a mess! The underbelly they installed was clearly not the right size, it was sagging down several inches in multiple places and they had tried to fill the gap between the underbelly and the camper with HUGE globs of expanding foam (photos included). This literally look worse than a DIY job from someone with no experience. The review is too long for Yelp-full review on Facebook and Google read more

I was actually going to speak to a salesman at a different dealer that is in the same area, but I was confused and ended up at Fun Town RV. When my wife, grandkids and I pulled up to the Sales Office, a pretty blonde woman was standing outside, and she began waving to us as if she knew who we were and what we were there for. We got out of the car, and the woman who greeted us warmly identified her self as Shannon and welcomed us to the business. I showed her an email message from the person I was there (thinking I was at the correct dealership) to meet and she politely and diplomatically told me of my error. She asked what we were looking for and I told her I had a trade-in of a motorcycle we were thinking of using for a trade-in for a new or lightly used RV that would be for my wife and I to travel the state of Texas and beyond. After asking what we would be pulling it with and what style of RV we were curious about, she suggested that while we were not at the dealership we thought we would be visiting, she would be happy to show us there inventory that matched the type and style of RV we were interested in. Long story short, this nice lady was the best salesperson I had ever met. She listened to my wife and I intently, made notes, and then took us out to see the ones she said were the type we had described. We settled on a lightly used Forest River Geo Pro and after examining it closely and another similar RV, we went back to the office to discuss particulars. On the way, I spied a beautiful RV that looked interesting. We made our way back to the office through the minefield of a parking lot, and inside I asked about the one that I saw that was parked in the front of the lot. She replied that it was a brand-new 2026 version of the one we had (sort of) settled on and asked If we would like to see it. Several days later, we took it home - a 2026 Forest River GEO Pro 20FK. It was exactly what we wanted and she spent a lot of time making sure we got the best deal possible on the RV and our trade-in. Shannon was very personable and professional. She took the time to answer our questions, as did the man who patiently explained how to use the new anti-sway hitch. The finance people were very nice and not pushy at all, and when we pulled the RV from the lot, we were satisfied with the service and attention we received from Shannon and everyone we dealt with at Fun Town RV - Hewitt (Waco). read more

In response to an Austin Craigslist posting, on Monday, December 21, I visited Fun Town RV in Waco to inspect a 2003 Hitchhiker II described as having a single owner and lightly used. In fact, Assistant Sales Manager Michael Hartley described the RV as an "8 out of 10" and only discounted 2 two points due to age, all else being in good repair. Mike Hartley quoted me a price of $10,803 for the RV to include tax, title, and license. We agreed that I would return the next day with full payment. The next morning, December 22, at approximately 11:50 a.m., my banker at the Austin Federal Credit Union (UFCU) phoned Fun Town Assistant Sales Manager Mike Hartley to confirm the official company name and $10,803 amount to appear on the UFCU cashier's check. Well before noon, Fun Town Assistant Sales Manager Mike Hartley knew that his offer on RV had been accepted and a valid cashier's check was made in the full amount of the purchase. All that remained was to drive from my bank in Austin to the Waco Fun Town RV dealership. North of Temple, approximately 20 miles south of the dealership, Mike Hartley contacted me to say that another offer had been made on the trailer and that I needed to make an earnest payment to secure the deal. I told him I was twenty minutes out and had a check for payment in full. He told me to hurry. A couple of minutes later he called again to say Fun Town had sold my trailer. Fun Town RV did knowingly breach our verbal agreement to sell me the Hitchhiker II RV for $10,803. Fun Town knew full well that I was in route with a cashier's check that they actually supplied the information for. An offer was made and one can only supposed accepted when the Assistant Sales Manager told my banker precisely how to make the cashier's check. I insisted on speaking with Fun Town RV General Manager Mike Kerns to resolve the matter. Mr. Kern's was dismissive, flippant, and even laughed in my face as my dismay and rage grew because Fun Town sold my trailer, a trailer they already agreed to sell me and even provided payment information to the bank hours before. Fun Town. Really? read more

My husband and I returned to Fun Town RV and were so happy to be greeted again by Shannon Hudson. She was professional, kind, and eager to help us look at the Celera motorhome -- which, unknowingly to us, had already been sold. As soon as Shannon found out, she respectfully let us know and even apologized to both the buyer and to us -- despite doing nothing wrong. The situation became uncomfortable when another salesperson, Shelly, abruptly confronted Shannon right in front of us and the other customer.We were shocked she did that and tge look on her face was as fowl as her attitude. But Shannon handled it with more class and professionalism than I would have. I mean seriously "who does that?" she was wrong as all get out to do that to Shannon. Honestly, what's the difference between that sold unit and the many others with "sold" signs that we looked at earlier? Nobody was getting mad or insecure that those may of been sold twice lol It felt like Shannon was unfairly singled out But she handled it like a pro. Our advice to Fun Town RV: sold units shouldn't be parked out front with available ones w their owners standing by. Were looking at Rvs not sold signs. You have some beautiful inventory we loved rv shopping both times. Special thanks to Shannon's manager, Derrik, for taking the time to listen and for helping make our visit just as great as Shannon did. It truly meant a lot. Because the first time we went we didnt go inside the office/ showroom. Through it all, Shannon remained calm, respectful, and professional. She a good person and we will be buying that same Celara we looked at today sometime this month. If we buy an RV it will be from Fun Town Rv in Waco, because of Shannon and her Manager Derick. -- The Taylors read more

I purchased a 2023 Rockwood Signature from Brett Neubauer. He was a WONDERFUL sales professional to work with, made things super easy, and was thorough with the whole process. I visited neighboring lots and he was a big factor in my decision to make my purchase from Funtown rather than another dealer. My only complaint is regarding the finance manager, which is the reason for 4/5 stars. At first, he was great in getting me a couple offers but the interest rates were ungodly high. When I shared my decision to finance through my credit union rather than one of the dealer's partnered banks, communication fell through the cracks. I called the dealership multiple times to get ahold of him when documents were not sent to my CU in a timely manner and missed altogether and I could not get ahold of him and did not receive any calls back. A representative from the CU even tried to get ahold of him and couldn't. In the end, it was Brett who stepped in to provide the missing document when the finance manager failed to do so. Due to the lack of communication, mistakes, and untimeliness in the finance department, the CU couldn't get the check cut early enough to mail out and I ended up having to wait and picked up my camper 4 days later than my originally scheduled date. In conclusion, ask for Brett when you go there and pack your patience with the finance department. read more

Shannon isn't just a sales professional -- she's the kind of person who shows up when it really matters. When the flood hit Kerrville, TX, she volunteered her time and came out to help when most people were only talking about it. She wasn't there trying to sell us an RV -- she was there helping us pick up the broken pieces of the one we lost. That's something you don't see from salespeople every day; that's something you see from good humans, and Shannon is that and then some. If we ever buy another RV, it's going to be from Shannon, because her job may be with Fun Town, but her heart is with the people who live in these RVs. That kind of care, compassion, and integrity doesn't come from just any random person. Thank you, Shannon, for making a difference and for showing us what you're really made of. Waco, TX Fun Town RV will be our first go-to place when we're ready to start over -- and for many more families too -- because of Shannon, the impression she made, and the kindness she and her daughter showed us. There is nothing like the heart of a volunteer, and that's exactly what she brought to us in our time of need. And to Mr. McGee -- you need to know you've got one hell of a good person working for you. If you don't, this town and many others surely will. THANK YOU AGAIN!, -B.R. read more

I recently had the pleasure of purchasing an RV from Fun Town RV Waco, and I couldn't be more satisfied with my experience. From the moment we walked in, the staff (Coltin "CJ" Jellison) was incredibly welcoming and attentive. He took the time to understand my needs and preferences, guiding me through their extensive inventory to find the perfect RV. CJ is exceptionally knowledgeable. He patiently answered all my questions, provided detailed information about the various models, and offered honest advice without any pressure. His expertise made me feel confident in my purchase decision. The dealership itself is top-notch, with a wide selection of RVs in pristine condition. The financing process was smooth and transparent, with no hidden fees or surprises. They even offered valuable tips on maintenance and care, ensuring I was fully prepared for my new adventure. Overall, my experience with Fun Town RV Waco; was outstanding. I highly recommend them to anyone in the market for an RV. Their dedication to customer satisfaction, professionalism, and quality service truly sets them apart. Thank you, CJ and Fun Town RV Waco, for making my RV buying experience so enjoyable and stress-free! read more

From the moment my wife and I met Shannon--we knew we were was in good hands. She carries herself with professionalism, confidence, and a welcoming presence that makes you feel right at home. What stood out the most was how she listened. She didn't just try to sell us something--she let us talk, share what was on our minds and what we was really looking for, and took the time to understand our needs and budget. Every question we had, she answered promptly and clearly. She even showed me how owning an RV could actually save me money long-term. Shannon isn't just about closing a deal--or just making a damn sell - like most others are. She wasn't pushy and arrogant and pushing papers for us to sign across the table etc..she's about building trust and helping people find the perfect fit. If you're serious about RVs, you need to go see Shannon in Waco. She's the kind of sales professional that turns customers into lifelong friends. So when we go to Fun Town I'm not going for the first one to greet me - we will ask for Shannon, her heart is will bring people like us to her. She wont have to go look for success it will go to her as a person, salesman and new friend. read more

d tI came I I came to Fun Town RV in Waco because of Shannon's great reviews, and I'm so glad I did. I bought my first camper at that location years ago and got to looking on line at the reviews and just exactly who I should talk to She's not just an rv person -- she's a true sales professional. Most people can see bs from miles away, but you don't see that out of her. She's not fake nor is she going to tell you what you want to hear just for a sale. She knows her products inside and out, takes the time to explain every detail, and makes sure all of my questions were answered. What impressed me most is that even when I told her I wasn't ready to buy yet, Shannon never changed. She stayed positive, professional, and supportive from start to finish. That kind of consistency is rare in sales and shows her true integrity and character. Shannon's knowledge, patience, and genuine personality are exactly why I'll be back to buy from her when the time is right. Fun Town RV should be proud to have her -- she's the kind of professional who builds trust, long-term relationships, and lasting success. read more

My mom is always working, and yeah, I miss her a lot, especially when she gets home late. But I know she's out there helping people find their perfect RV, and honestly... that makes me look up to her even more She's helped more people than I can count, and she actually makes friends with her customers. But what she gives to other people, she gives even more to us -- her kids. Especially me (the youngest and obviously the favorite lol ‍) Mama, I'm so proud of you for not giving up -- even when Jackie went to heaven. I know it still hurts you, but you came back from such a dark place and kept going. That's real strength. You're not just helping strangers -- you're showing me how to be strong, how to care about people, and how to work for something real. You're my mom too, and we love you so much for doing what felt impossible So if you're looking for an RV, don't sleep on it -- come see my mom, Shannon, the Texas RV Realtor!! She's the whole package -- smart, honest, funny, and she'll take care of you like you're part of the fam. Fr, she's THAT girl read more

We made the three hour drive to FunTown Waco to look at a used fifth wheel. It seemed to be as advertised, but as the battery and propane had been removed, we weren't able to see if anything worked. We wanted to know if it was possible to get into the front bedroom with the slide pulled in, but there was no way to bring in the slide. Nonetheless, the real problem was when we were offered $5000 for trade in on our 2009 travel trailer and were not budging on the price on the new one. We were unable to make a deal and left upset; however, the sales manager called us the next day and was very reasonable. While we had a rocky start, I would still return to buy a trailer. They do have the best prices around. I would just recommend selling your trailer outright instead of trying to trade. We ended up purchasing a fifth wheel from the Cleburne location. You won't get the personal attention and/or service you might get elsewhere, but you'll save more than enough money to make it worth it by dealing with FunTown. read more

This place is the worse ... please people do not buy or service your RV at Waco Fun Town RV. They change managers every month. They said they are doing better every time but is the same BS with every single one of them. Owner doesn't believe in Service Department he only believe in sales because he makes most of his money.... Selling junk RV's. Personal there is horrible.... techs smell like weed. They eat inside the unit and they use the bathroom units to do their necessities. The girl sitting at the front I believe her name was Jacey Harris she is a trip One of her coworkers told me she is so crooked and she pull a knife to one if his co-workers, I believe she got kick out of a different Fun Towns for the same reason. They have 2 service advisors A nice Hispanic guy I believe his name was Jardon and white guy. Service manager Kenny Smith unprofessional language he promise you stuff ad he doesn't get things done. He was smelling like alcohol when I spoke to him the first time. read more

Huge thanks to Osiel "Penguin" Benitez at Fun Town RV Waco -- hands down one of the best RV sales experiences I've ever had. The dealership itself is great, but Penguin went above and beyond. He let me tour several campers on multiple occasions, always patient and never pushy. He truly took the time to understand exactly what I was looking for -- including my son's biggest "must have": an upstairs loft. Penguin answered every question I had, was easy to reach anytime, and even went out to the camper himself to take measurements so I'd know what size furnishings I could move in. That allowed me to plan ahead and buy everything I needed with confidence before taking delivery. If you're in the market for an RV and want someone who actually listens and makes the whole process easy, go see Penguin at Fun Town RV Waco. You won't regret it. #FunTownRV #WacoTX #RVShoppingDoneRight #Penguin4theWin #FamilyApproved #AboveAndBeyond #HappyCamper read more

After purchase, brought camper in for minor repairs a week after looking it over. 2 months picked it up repairs not performed. Heartland products or any product having a LCI sticker do not purchase. Had the frame bend in the middle of trailer body. LCI and Heartland expressed I hit a bump in the road and would not cover the frame. WOW hope you don't plan on going very far on vacation Heartland will be a heart brake and LCI will Likely Claim Incompetency. Please if you ever purchase a Heartland Product its only worth about 65% of sticker save about 35% for repairing a poorly built trailer. By the way LCI and Heartland you are supposed to use 2 inch leaf springs with 7000lbs axles and bigger/better welded hangers. If Heartland and LCI knew trailers then they wouldn't under build frames and suspension. The problem is frames and suspension does not bend in the middle because of a bump in the road. read more

5 Stars - Outstanding Experience with Damian Kenyon at FunTown RV in Waco, TX! My husband and I had an incredible experience working with Damian Kenyon at FunTown RV in Waco, TX. From the moment we met him, he was personable, welcoming, and extremely knowledgeable. He took his time with us -- spending over two and a half hours patiently answering all of our questions, offering valuable insights, and truly helping us find the best RV to fit our family's needs. Damian's expertise and genuine care made the entire process feel comfortable and exciting. We never once felt rushed or pressured -- just well-supported. Thanks to his help, we are confident we've made the perfect choice! I will absolutely be returning to complete our final purchase with Damian, and I'll be sending anyone I know who's looking for an RV straight to him. Thank you, Damian, for making this such a great experience! read more

if anybody is looking to buy an. rv new or used go to Fun Town RV in Waco,Texas. You need to ask for Shannon Hudson she is an absolute doll and she won't tell u what you should buy. She lets you talk and she listens ! Nobody wants to be rushed and she doesn't make you feel that way. she has the patience of a deer hunter and it's rare to find a sale woman that truly cares. Her personality stays the same before and after you sign on the rv. She's humble and thank the Lord she's not the "know it all type" she's great and knows how to talk to people. We will be a fan of hers at fun town. Shannon your great and God has great things in store for your life - best of blessings to you and everything u endeavor in life ! fun town rv y'all got a good person here be good to her because she is loyal and sincere about y'all. thanks Gerald read more

We highly recommend Fun Town RV in Waco. This is our second fifth wheel bought here, with great experience both times and in the interim. They have great selection, service, and prices. We also had the same awesome salesperson, Damian Kenyon, who is very professional, knowledgeable, genuine, and personable. He has stayed in contact, answered all our emails and texts, and was patient during all our visits to just look around. He also didn't flinch when we showed up with all our grandkids to look at several models on a cold afternoon, and knowing our needs and wants, he recommended an RV that we loved and ultimately purchased. All of the other people we interacted with at Fun Town RV in Waco were also super friendly and professional, especially Tyler and Yvonne. Thanks to the whole team. read more

Just bought a new travel trailer from funtown..Randy and Edgar in the sales dept took care of all the details and made it easy...after picking it up I noticed i had a small wiring problem(manufacture issue, nothing to do with funtown)..I called up Dan and he said if i could bring it in , hed get right on it...when i got there Dan and Jose were waiting there for me and went right to work...they got the issue fixed and got me back on the road...Ive read some negative reviews here but I believe they've made some changes and are working hard to provide a great experience for there customers... my overall experience was a positive one and would definitely return there for my next RV purchase...John K read more

The way Shannon showcases each RV is absolutely off the charts. She doesn't just point out features; she brings the RV to life. She takes the time to answer every single question, big or small, and makes sure her customers feel heard, excited, and completely confident about their decision. And let's not forget her manager, Chris, who is phenomenal at making customers feel supported every step of the way. His leadership and reassurance give buyers that extra boost of confidence, knowing they're in great hands. Together, Shannon and Chris make an unbeatable team. If you want a smooth, fun, and honest RV buying experience, go see Shannon at Fun Town RV -- you'll be glad you did! read more