Recently I came to Allen Samuels to purchase a car, and I am truly happy with my decision. When I came to the dealership, everyone that I came in contact with was welcoming and friendly, and the atmosphere was positive. My car salesman, Dalton, was honest, thorough and transparent. Which made me trust that I made the right choice. A lot of times, being at the dealership can feel frustrating and stressful, but everyone made it non stressful and a warming experience. read more

Bought 2018 Jeep New from Allen Samuel's all oil changes since new were performed here under service. Had a misfire problem and they couldn't get me in. Went to another mx facility and oil was so black thick and contaminated the Variable valve timing actuator would not move. Changed oil works fine. I have the sticker from Allen Samuel's that proves it's not even close to due yet. Probably not there fault but beware they have some lazy oil change guys that are not actually doing the work. My oil did not turn to sludge in 2500 miles read more

First time customer here! Took my 2017 Jeep Wrangler Sahara in today because I didn't have a front plate holder. Gary installed it beautifully (and for no charge) and even took my car to the car wash. Made my entire week. Thank you so much, Gary! I will be back! read more

The service department has had my vehicle for almost 2 months now and have not even started on it. So frustrating getting the same excuse that the technician quit. Not a good way to run a business.. I wonder if Mr Samuels knows what's going on! read more

Had the pleasure of working with Alex to find the best thing for me. He was kind, honest and patient with me. Never aggressive or repetitive with sales tricks to aid personal gain. I ended up driving away in a brand new Jeep renegade and couldn't be happier. Thank you Alex for all of your help and time! read more

Allen Samuels Chrysler, Dodge, Jeep, Waco - Auto Repair Near Me - Waco, Texas

Called to set appointment in regard to emission recall Notice. Within 3 minutes was called back by Jamie Cox , Recall coordinator in Allen Samuels Chrysler, Dodge, Jeep, Service in Waco. Made an appointment for next day. Arrived early. Within 2 minutes, was greeted and service advisor got me signed in and got my key and began the work! By far... The best service department I've ever seen. Sparkling clean waiting area AND RESTROOMS ARE EXTRAORDINARY!! If you're tired of excuses , lies, and "super crappy" Auto service you should check out this service Dept. You won't regret it! read more

I usually don't leave reviews, especially bad ones. I'm leaving this review because I'm worried about customers that don't have sales experience getting taken advantage of. I sold cars for years and know all the tricks used to win one over on customers. I was up front about this from the start so that we could skip all the b*** s***. My sales person was Shawn Etienne. Shawn showed me a Chevy Silverado 1500 and we went inside to work numbers. He insisted there was no wiggle room in the price AT ALL (there's always wiggle room). We went back and forth but he wouldn't budge even after pretending to talk with his manager a few times. They valued my trade (about 2k less than NADA guidelines, which most dealers will do) and I finally agreed to run my credit through Chase bank. I was approved at a 7.9% interest rate with a credit score around 800. At the time the market was terrible so I knew it'd be a higher rate BUT felt like it shouldn't be that high. I point blank asked Shawn if they were "holding any points", meaning they marked up your interest rate so they could make some extra money off of you. Typically it's only 1 or 2 points but that can be a pretty big difference in payment. Shawn insisted they were not holding any points and even praised me for thinking to ask. I asked Shawn to let me take the truck home over night and think about it. He told me that is not something he is allowed to let me do. I got tired of going back and forth with him, I had been there for probably 3 hours at this point. I asked him to send me into the finance office. Here's the deal guys. No deal is done until paperwork is signed. You CAN and SHOULD negotiate with the finance manager directly. Finance managers make money off of interest rates and warranties- they don't care how much you pay for the car! I walked in and told him I want a 3 year 36k miles warranty thrown in for free, I know you make money on warranties so you can either discount the car or call the bank and negotiate a lower interest rate for me (yes they can do this). He immediately agreed and immediately brought my interest rate down a whole point- that was his mistake. Had he pretended to call the bank I probably would've fallen for their little games. This meant that the whole time they actually were holding points- Shawn point blank lied to my face. Having worked in sales myself I was shocked. I get it, dealers want to make extra money and try to pull sneaky tricks but to straight up lie is just immoral. I was angry and told the finance manager and told him he would need to discount the price of the car for me, which he did. So after moving past Shawn I was able to lower the price of the car by 2k AND get my interest rate down to 6.49- this was a huge difference in my payment. I told the finance manager I wanted to take the car overnight and come back and he let me do so no questions asked. He was a pleasure to work with. When I went back out I told Shawn about the changes to the deal and he was furious. He even told me that he would have to approve any discounts and that he probably wasn't going to (also a lie and TERRIBLE customer service). The next morning I realized that the front and top of the car was COVERED in hail damage. Shawn had failed to mention the damage- looking back that's probably why he never walked me around the truck and parked it so the rear was facing the dealership. I went back the next day and put the keys on his desk. I told Shaw all the reasons why I wasn't buying the truck (too politely looking back). Shawn had no problem telling me how annoyed he was. He even followed me out to my car and yelled at me for "wasting his time". A 6' tall man followed a 5'3 woman to her car to yell at her. I was scared so I stayed polite and just left. This was the WORST experience I have ever had with any salesperson. The lies were bad enough but the aggression was really over the top and inappropriate. I'm not gonna say don't shop here. If they have the car you want just educate yourself, get your own financing before you go in and don't work with Shawn. read more

Alex "Pookie" Siller is an excellent sales associate. He wasn't pushy and answered all my questions. He listened to what I needed and delivered. Alex even called me a month later to make sure I was still happy with my purchase. I recommend Pookie for all your car needs. I will buy again from him! read more

I have been a customer of Allen Samuels for maybe 10 plus years. I have always received timely reliable service on my Jeep Grand Cherokee and my Ram truck. Currently my third Ram. Service writer Lacy is intelligent, kind and very good at her job. She knocks it out of the park every time!!! Love this business. I will be expecting a discount for my awesome review!!! read more

If you are looking for a place that will get you what you want. Go see Langdon Brown at Allen Samuels Dodge Chrysler jeep ram. He will do whatever it takes to get you in your dream car! read more