I needed help with part for my hitch and they let me borrow it so that I could move my 5th wheel. They are so nice and I will recommend them to anyone. Thanks again Fun Town Waco! read more

I wish we would have read these reviews before purchasing from Fun Town RV in Waco. It was not a fun experience buying and it has been worse trying to get a working refrigerator for the last 3 MONTHS!!! That's right, we bought a brand new RV, the refrigerator didn't work when we got it home, and after 3 months, we still don't have a refrigerator. My mother-in-law is living in the RV without a refrigerator/freezer!!! They have promised to return phone calls but don't keep their word. It's been a mess!!! read more

I can't say enough about funtown waco. Wonderful experience. Our sales associate , Noel, was very informative and got my husband and I into our first RV toyhauler. We did not get on the road until everything was perfect. Also want to mention ,Edgar , paperwork, finaceing was painless...A shout out to Arron.He was just great making sure we understood our new R.V. read more

Fun Town RV Waco - My newest baby...she is sweet. - RV Dealers Near Me - Hewitt, Texas

See all

Dropped in to get an adapter for a trailer we were buying 3rd party. Service staff was very professional and took time to check out our existing harness. Recommended read more

We just bought an RV from Fun Town RV on Waco, Jason was excellent in taking us step by step through the RV showing us how everything worked very friendly and thural answering all questions. I would highly recommend this place read more

They will help you all you want and need untill you own it. When you need help and call for warranty repair good luck.

I am writing to you to commend the actions of two of your employees: Chris Brown and Jonathan Cologne. On Friday afternoon, May 19, 2017 I was driving south on Interstate 35, towing our troop trailer, when I ran across a sizeable area of road debris that inflicted a large gash in my tire. Although the tire was rendered all but useless, I was able to maintain enough control to pull off the Interstate and stop in front of Fun Town RV. With Chris' permission, I pulled to the back of your equipment yard to remove and replace the tire safely. Sadly, the combination of an OEM (inadequate) lug wrench and the last person (perhaps a gorilla) over torqueing the lug nuts stymied my efforts. By standing on the wrench with all my body weight (and my pockets filled with gravel) was I even able to free 4 of the 5 nuts. This is where Chris and Jonathan stepped in. Without request (or mention of cost), they supplied tools, effort and expertise to remove the last nut and wheel then replace them quickly and have me on my way. As I was pulling our troop trailer with all the gear for a weekend of camping and canoeing for 18 scouts and scouters; to say they "saved the day," is an understatement. Normally, it is the Boy Scout that performs the "good deed" but Chris and Jonathan's example are but a testament to the honor and duty of Scouting and now, your establishment. Please convey our gratefulness to Chris and Jonathan. It is rare that members of our troop and district venture to Waco for their RV needs, so I am writing this for local scouts and scouters to know of your business and of your employees following a basic tenet of the Boy Scout oath, "to help other people at all times." read more

Later in the day the Sales Manager Chris reach out and offered to help me. I will keep you posted on the progress. After Chris involvement I got a call from Jerry in the parts department. . He's helping me with the window. It looks like I'm gonna be covered under warranty. Thank you Jerry! 7/18/17 PK read more

Fun Town RV Lorena/Hewitt plays the shell game with you. We spent two weekends trying to purchase a 5th wheel from them. We have a unique situation regarding the ownership of our trade in so the first weekend was a wash. They acted like getting information to and from the original owners was a priority but a day later, they still had not sent the paperwork to be signed. Then when I let them know they had not received the paperwork yet, they responded with they are very busy with customers and will get to it. Yep, I'm a customer too and they were the ones acting like it was an emergency in the first place. The first day, after finding exactly what we wanted, we had multiple pieces of paper put before us with either different numbers on them or the wrong names and different numbers. I was asked to sign a paper, that had previously been correct, which now had my husband's name on it twice. What?? That got taken back and another one brought out. Finally, we signed one that we could agree on. I knew this would be an estimate because they hadn't even run the credit yet but they had the right range of payments and the total amount to be financed was really good considering we were upside down on our trade. After they checked the credit, the interest went up so the numbers changed again but the payments were only a little higher, like 20-50, not hundreds of dollars higher. We both signed that paper because we were still ok with those payments. The bottom line had only increased $4000. This was due to the increase in the interest rate so I got that. I understood that again, these also weren't the final numbers because they hadn't found a bank yet that would finance it. The next day, I received a text from someone in their organization with the same paperwork but completely different total financed numbers. Same interest rate, same monthly payments but they had changed the trade in value to cover the payment of the trade making the total financed $13k less than the paper we signed the day before. The text reads "Here is where we got an approval for you guys. This is the only bank we can send it to working the trade in being in another person's name and paying it off". They did not have the name of a bank on this paper but this statement made me think they had sent these numbers to a bank and this was the deal that was approved. My response was "shoot. I can't argue with that. If this is the deal, we're more than in. Thank you and your finance guy for working so hard on this." Their response "we have Wed-Sat available either 9 or 10:30 am. What works for you?". We set a date for the next Saturday at 9 am and I asked if we could leave our trailer on their lot so we wouldn't have to drag it back and forth over a week. They agreed so when we checked out of the RV park on Tuesday, we drove it there and left it. We thought those were the final numbers because this person indicated they had sent those numbers to the bank and received approval. By the next weekend when we came back, they pulled out the other paperwork that was signed by everyone and when I protested and showed them the text with the last quote, they said that one had an error on it. Even when I showed them the text that said these numbers were approved (remember they had fudged the numbers on the trade value to get the deal to go through) and I said IF that was the deal, we're in. I don't believe this was an error. I believe they really sent those numbers to the bank to get the approval but knew they couldn't/weren't going to sell us the trailer using the same numbers. I believe this is exactly how they do business. They had us put down a deposit the first day. When we got there the next weekend to finalize the deal, they had us call the insurance company and put it on our insurance....now we had a bank name. By the time we finally got to sit down with the finance guy, he tried to sell us the extended warranty and gap and coverage on tires and God knows what else, the payments had gone from just below $600 a month to over $860 a month. That's when it all came out. Even without all the BS upsells, the base monthly payment was coming up as $760 or $780... I quit processing at that point. At no time, were we presented with a form that had payments of over $700 a month. Never. We would have rejected that immediately. This is how they get you. They had our $1000, we had parked our trailer thinking we were going to trade it, they almost drilled into my husband's truck to install the new hitch but he wouldn't let them until we signed on the line and made it official. Such a run-around. Our 9 am appt wasn't ready until after 10:3, on a deal that supposedly was done the weekend before. Oh and then they texted me later and accused me of trying to hurry up and sign on paperwork that I knew had an error on it. I didn't know that. I was taking what they were sending me at face value. The shell game, bad business practices and liars. Don't do business with this company. read more

Please don't buy from Fun Town RV. Service is a joke. Nothing but lip service and a bunch of lies. I have filed a complaint with the BBB. Dealt with the Waco and Cleburne location, one just as bad as the other. Never got my trailer fixed. PLEASE DON'T BUY FROM THEM YOU WILL REGRET IT-I PROMISE! read more

talked too jeramey when i took my trailer in, It would not keep the battery charged it was only two months old. when i took it in they said they would get it as soon as possible, When i called in called the last time i talked too dan and i told him it had been there three weeks already and wanted too know when it would be fixed, He said it would be brought up the next day and have it fixed they called back the next day and said it was fixed and they was sorry for taking too long. Just glad too get it back so we can go camping again. read more

Our first visit was pleasant, second visit was confusing. The workers are fighting amongst themselves with snarky comments and being rude to each other in front of high paying customers, as well as rude to the handsome man that just threw down 500.00. They've been looking for the price of a unit now for us for an hour and a half... They seemed out of their element and harried the entire visit. If I were someone spending a good dime, I'd shop elsewhere. We did. read more

I purchased a 2019 Coachmen freedom express with extended warranties from this Dealership, Sales was ok and i was told that the trailer was in good shape and that if there was anything wrong they would fix. 2 days after purchase and the first time in the rv we found the bedroom door frame broken, the gutter leaking down the side of the trailer, They had left all 3 tanks full, Battery was old an completely bad after being told it had a brand new battery and when the Awning was rolled out the track pulled away from the siding about 1/4 inch wide and 8 inches long. We contacted the dealership that Monday and have been fighting to get this fixed for over a year now. Complaints have been filed with BBB of Texas case #15581784. They have fixed nothing, lied through their teeth to the BBB . I have reached out to the media for assistance and cannot comment on this as of now so stay posted. This is the worst company i have ever done business with please read all reviews not just Google and go to the BBB website to see the numerous complaints of the same thing. Do not make a fool of yourself as i have by doing business with this company. I have even made a sign attached to my tailgate showing the BBB case number and will continue to warn unsuspecting hard working people for as long as i live. Yes i received legal permission for the sign. It is an active case true case number available tot the public. read more

Their service department was amazing. Jaycee was very helpful and Kenny is top notch. They really bolstered my faith in Fun Town. It,s refreshing to see such integrity in todays world Thank you all. read more

I had a very easy and smooth buying experience. The previous service managers were lacking when it came to follow through and returning calls. New service representative, Rex, seems to be working hard and trying to help. I do have to say that The general manager has been helpful and insisted that if I have any other issues to work directly through him which is a great gesture and very much appreciated. read more

Just browsing today, but had a very pleasant experience. Joe was our friendly salesman. Full of info and answered all of our questions. No salesman BS and no attitude, even tho it was hot & humid. read more

I guess our first clue Fun Town's service department was not top notch was June 2017when we arrived to pick up our 2017 Crossroad Sunset Ultra lite. The technician could not answer most of our questions stating we should go to U Tube for answers. When my husband mentioned that one of the tires appeared low on air the tech told us it is fine I checked them myself. When my husband insisted that he recheck, it was low on air. I want to the service manager to complain about the tech and the response I received was well they don't make much money! We had to bring the trailer back because the DVD player did not work and it took 4 weeks to have that taken care of. Fast forward to March 2018. We returned from a trip to SC in January and noticed the back two tires were extremely worn. My husband was concerned it was the axel because of the way the tires were worn. We never received a status call from Randy always had to call him. Everyone was always out or at lunch when we called. He did return our calls to let us know waiting on a response from the warranty people. Finally after 5 weeks he says, it is your bearings and your claim had been denied because it is a maintenance issue. We have only 6000miles on the TT and not even a year since we bought it. He said We are resubmitting and should have a response in a few days. I asked why it took 5weeks the first time and now just a few days. Was told well our warranty girl is bogged down in Claims so probably just sent the request a few days ago. So 5 weeks later we have it back with no repairs. My husband still felt it was the axel so he checked it himself and it was off by half inch. Took the TT to Magnum trailer in Austin and was told the back axel is bent, but barrings are fine. It is obvious that Funtown service department has no clue what they are doing. In addition, they do not hire enough staff to submit warranty claims in a timely manner. Also, our shower leaks and they claim they found no leak! I guess we just make this stuff up so the TT can sit on their lot for weeks and weeks. I am so saddened by this situation. Apparently they pay their tech's so little they have very little experience and no clue how to properly check the problem. Do not use Fun Town Service department. read more

UPDATE 6/30 Fun Town gave me a great price on my Travel Trailer. The problems started when a hail storm broke one of my skylights. I called the service department and spoke with James on June 13th and asked for a replacement. He said no problem and it will go out next day. My credit card was charged that day. I spoke with Jeremy on the 26th of June and he said he would speak to the parts department and call me back that afternoon. No call back. I called today, June 28th, and Jeremy told me I had to talk to parts and transferred me. I got a recording. UPDATE 6/30 Still no call back from PARTS Department. I called on the 27th and receptionist told me parts man out to lunch AND WOULD CALL BACK. read more

Please save yourself a lot of headaches and do business elsewhere. Their service department is a complete disaster. All they seem to care about is THE SALE. After they have your money, you become a very low priority. They're good about telling you they'll take care of problems, actually doing it is a completely different thing. We bought our trailer on 2/4/21 and found major water damage to the cabinets on 2/6/21 and reported it immediately to them as well as sent pictures. Scott, the manager said to bring the trailer in on Tuesday 2/9/21 so they could look at it and write it up a "cause/correction" to send to the factory and to do a couple of minor repairs. He handed the problem off to Andrew to take care of and Scott requested weekly updates on progress to be sent to me. They had the trailer for 13 days, even though some of those days were due to the snow storm in February. We came to pick up the trailer on 2/22/21 and found that no repairs had been done. I emailed to check on the status of the parts being ordered on 3/19/21. I found out at that time that apparently nothing had been done, not even a writeup to send to the factory to start the repair process. I have asked again for weekly updates again and so far have received nothing. PLEASE TAKE YOUR BUSINESS ANYWHERE ELSE. The management of the service department either doesn't care or is completely incompetent. read more

SERVICE IS HORRIBLE. IF YOU BUY, be prepared for battle if you need repairs and/or service. We had our new trailer 2 months, took total of 4 trips, then it sat 3-1/2 months waiting on Funtown RV to get parts and install them. Daily phone calls and emails to Everybody did no good. I had to contact the mfgr -- I got the replacement part covered because Funtown was going to charge us for it. After that it still took them months to get correct part. When we finally got the call to come pick up the trailer, the work was not complete -- had to wait a several hours more. We never had a chance to test the A/C since it sat all summer. We requested a 3 mo extended warranty so we'd have time to check out all the major components. They're telling me the mfgr (Rockwood/Forest River) doesn't want to provide this. Buyer Beware!! Purchasing was an easy process but after they have your money, you don't matter. read more

This deserves one star but giving it 2 because our salesman is what we did like in our experience. Prices here are pretty good compared to where we live. But I feel the whole experience should be memorable in a good way. Ours unfortunately was not. Noel was a pleasurable man to work with and the service team was amazing. It was an hour past closing they stuck around to show us how to use the fifth wheel. We came in one weekend to select our unit. In the negotiations process we came up with a number that we were ok to pay. Scott is the one who helped us come to the negotiations. We walked out with a piece of paper stating what our final price would be. We agreed and moved forward. Monday came and our credit was shopped around to multiple banks which we were not to happy about. We then were told to come pick up the next coming Saturday. We arrived, not greeted by anyone so had to assume to just go sit at our sales persons desk. I tell you they are super nice to you when you come to look at the trailers but one ce you are in financing no one seems to really care about you. We waited around in the Netflix room. My husband not being a patient man goes to look for someone to at least give us a walk through of our unit. It comes down to signing paperwork where the price we originally agreed on is now $7000 more. When we approach Scott he swears that he never agreed to such a price. Since this is unethical we fought back a bit. The financing manager told us well looks like you don't want this and pushed out his office. We never stated we didn't want it if we have to pay this different price so be it because it didn't make a difference in monthly payments. It was the principle of us being called liars. At this point we just want to finish and move on. When it goes to view our fifth wheel we were given a quick over view. We are first time owners we did extensive research but still wanted clarification of what we were buying. We were never told about converters, hose, tubing. NOTHING! We weren't even given an opportunity to buy these in the parts store because they were closed. Why not offer these prior to signing paperwork. Their response was go to Walmart. Our first day customer service was great, Noel really help us pick out what we really wanted. The back office of things is horrible. We just spent 43,000 the least you can do is set someone up for success on their new family toy. I'm sorry but I would not recommend this place to someone else. The only good thing is their prices. Spend the additional money for great customer service on all ends. read more

Worse place you could ever go to especially for Service. We took our 2017 Rockwood Windjammer to them Oct 25 2017 for Warranty work and did not get it back for 15 weeks. Yes 15 weeks and they ended up causing Wall and Floor damage on the inside inwhich THEY never told us about. The GM JJ Arnold, DM of Service Wayne Parker and the Service Manager Cody Stone all lied to us. Tried to blame us for their incompetence. We have emails, pictures etc that will be turned over to the BBB. No one should ever have to go through what we did. PLEASE FOR YOUR OWN PEACE OF MIND DO NOT BUY AND ESPECIALLY TAKE YOUR TRAILER TO THEM. HORRIBLE HORRIBLE PLACE. We absolutely love our Trailer but will never ever recommend Funtown RV to anyone. read more

These folks at Fun Town went the extra mile for my wife and I when we purchased a brand new pull-behind RV. They made the price right. They spent an extraordinary amount of time making sure the RV was ready to go. They showed us everything we needed to know on how to operate the new RV and maintain it. They offered superb service even after we left. I have had to contact them several times about the RV since we purchased it and they have bent over backwards to give us top notch service. read more

I bought a 2019 Cedar Creek Cottage from Fun Town Waco and have been trying for months to get the screen door that was missing. The salesman, Eric Cuffee, has done everything in his power to help me with totally worthless service department and the equally worthless manager/owner. I was promised by the owner and the service department they would get one right out to me. This was after waiting 2 months for one they had me drive an hour to pick up. It was 4 1/2' short, dirty and bent, no telling where they found it. Now the only man who will take my calls is my salesman, who has done all he can. So, if you want sales with no service and management with no integrity this is the place. read more

I bought a new camper here 18 months ago. The service side of the business is constantly booked up, and it takes months to get an appointment to have anything fixed. I get that they don't build them here, so I'm not blaming them for manufacturer defects. It's just ridiculous how they are quick to sell you, but send you down the road if you need anything they sell you fixed. Go somewhere else if you want a one stop shop. read more

They were really nice and helpful to us. I had a good experience when I was buying my trailer.

We are new to having an RV and just purchased a 2020 Palomino Puma from Fun Town Waco/Hewitt. The only training we got on the RV was a 10 minute walk around. We realized after our first outing that it didn't come with a spare tire. We've been trying for over a week to get one and can't get their service rep Kevin, our salesperson Damien or Scott to return our calls as we have been trying to get one for over a week now. Damien advised he had to order a tire? The spare was in the RV when we did the walk through (seems fishy) Now we have to drive 1 and 20 minutes and time from work to get something that should have already been on the rig. 1 trip out on the rig and already have a dripping toilet and a DSI fault. I will not shop here again nor will I recommend any of my friends or relatives to this place. We also have a few questions about our rv and are at a loss on where to get answers from. They sell you an rv and just leave hanging after that. Terrible customer service. Should have stuck with Crestview!!! read more

We had Todd as our sales person we looked at about 10 trailers every trailer we went into he would set down on the couch while we looked around we didn't ask for him to move cause we figured he was was just tired from walking the lot. Then we picked out the trailer we wanted and started talking money that's when he came back with an offer that was not what we were looking for. Then he came back with a second offer that was a little better but still wasn't what we wanted so then he though he was being funny when he took a dollar off the payments like that would make it better. I don't have the time or patients when it comes to something like this for someone trying to be funny learn to be more professional. read more

I bought a new travel trailer from this place. I recommend you don't! Worst company ever. I started looking talked to a sales man, found the one I wanted and got the ball rolling. As I'm sitting there for hours this dude takes off for thirty minutes at a time and has no information when he does come back. Needless to say me and my wife left without even an offer on my trade in. The guy was supposed to call back the following day and never did. The only reason I called him back was this was the only camper I wanted and this place was the only one in the area that had that particular camper. He answers the phone and says "hey man I'm with another customer let me call you back" and hangs up. I wait. And wait. Finally I call back and say what is the deal did you ever get a trade in value? He says I think they would give you x amount....I think...I tell him thanks but it seems as though this place has no interest in selling a dam thing and hang up. A few hours later I receive a text with the offer and he would like my business. This is after they run my credit and realize I'm not window shopping. So I give him my offer, tell him if he can make that happen we got a deal. An hour later he calls says" yup! We got a deal, bring your old Camper and you will be pulling your new one home". So I hook up head that way. Seven hours later no deal no new RV I got to wait over the weekend bc they couldn't get the deal they said. I leave no old Camper no new camper. Come Monday we got a deal! So I head in for another seven hours of sitting around, not busy, and finally sign paperwork and get the keys. It's close to closing time and I have no idea where the new camper is I have to go into some office and ask if somebody can bring it up, finally they do drop it off, with a dead battery. I have to run around looking for a service guy to slave it off to hook up bc its all auto without power no hookup. Plenty pissed but I got my new camper and I haul ass outta there. Two weeks later I get a letter from my old campers lien holder stating I'm pass due on my payment on a camper I traded in. I call and it hasn't been paid off, as a matter of fact I signed paperwork on the 4th and they didn't even call for a payoff number until the 11th. Still no payment, I call the new lien holder and the loan was funded the 5th....so what is the deal. I call the dealership and get the run around for another week with some lady that is supposed to call me back bc she has always just left for the day. This goes on and on but and still to this day no solution, only rude ass people who refuse to call you back and catch an attitude when you try to get them to do anything. I wish I had never bought a dam thing here and I highly suggest you go eleswhere. You have been warned read more

Service Dept is horrible. Dropped my RV off 6 weeks ago on the scheduled drop off date. Called 6 weeks later and it had not been been looked at yet. Was told that they would have it done that week but still have not heard anything. Will never take anything in for service here again or buy anything from this place. Will make the drive to Cleburne from Waco if I ever need service again. Have a good friend who bought a new trailer at this location and had to take it in for service 3 times for the same issue. They gave him the run around and told him that he had to wait and could't use his brand new trailer. Stay away from this place. read more

We recently bought a trailer from this place and it was hell from start to finish. The people there were unprofessional and our sales person legit drove us out to the lot and said just look around at whatever we had to go out of our way to find what we wanted. We then put a $500 payment down, came back the next day decided on a different trailer and asked the payment to be moved over. It wasn't moved over until a week later when we came back to buy it.The one we looked at had been sold. We were then PUSHED by our sales rep to then get it off the lot after purchasing( we were having it delivered) we hadn't gotten electricity put in on our property yet. After getting calls every other day for about a week, we had it delivered. When we walked inside and set everything up we noticed not only were we missing a microwave plate, but there's a blind still missing and one is torn up on the side in the bedroom. along with multiple other things that were supposed to be fixed not being fixed. They are pushy and once you buy the trailer they harass you until it's off their lot and out of their hands! Also for our walkthrough the showed us the completely wrong trailer and we spent 3 and half HOURS waiting in the back room for them to fix their mistake while our sales rep avoided even looking our direction. read more

I have held off on writing this review hoping that things would get better, but unfortunately I continue to be disappointed. First, I will say that the purchasing experience was great. Our salesman, Mike, was fantastic as was Edgar the Finance Manager. However, the Service Department completely destroyed any confidence we have in this dealership. One week following our purchase, we took our first trip in the new fifth wheel. We hook up at the RV park and the refrigerator will not work. The breaker continues to flip. My husband contacts the Service Department and all they tell us is that we need to bring the trailer in for them to look at it. We were in Houston, day one of a week long vacation! We were not going to turn around and drive to Waco! The technician attempted to help my husband over the phone, but with no success. When my husband said they needed to send someone to repair it, the technician transferred him to the Service Manager, Brandon, who continually said they don't offer mobile service and was not willing to offer any other sort of solution other than we ruin our already paid for vacation and drive to Waco. He was rude and completely unhelpful. Since we were getting nowhere with Brandon, we contacted our salesman, Mike, who told us to call a local mobile service and send him the bill. We called a mobile service company that came out that afternoon and had to bypass the inverter and hard wire the refrigerator in order to get us functioning, but the refrigerator would not work while in tow. Once we returned from our trip my husband contacted Brandon again and scheduled a day to bring the trailer in for repair. During every conversation, my husband discussed how the refrigerator would not work so the inverter had to be disconnected because it kept popping a breaker. We arrived first thing on a Saturday morning, fully prepared to leave the trailer and return another weekend to pick it up. We were told, however, that they had no room to store it so it would be ready that day. We obviously had too much confidence in the Service Department's abilities because when we arrived home, guess what? Refrigerator was not working. My husband immediately called Brandon, but he was not available so left a message for him to call back. No return call from Brandon in response to that call or multiple calls following that one. Finally, my husband contacted Mike again and Brandon THEN called and it was the same thing: we don't offer mobile service, you have to bring it here. Then the real kicker was he tried to say that he was never told there was an issue with the refrigerator. That he was only told there was an issue with the inverter. Let me point out that our trailer has a residential refrigerator and the ONLY thing the inverter is used for is the refrigerator, so even if he wasn't told there was an issue with the refrigerator (which he was) it stands to reason that if the inverter isn't working the refrigerator isn't working. At this point we are simply fed up. My husband had to call Mike again who agreed to send someone to pick up our trailer from our home and take it to Waco for them to repair. The trailer was picked up and we waited several days with no word. My husband tried to contact Brandon several times with no response. Once again, he had to call Mike who said Rex would be calling back shortly. It was at least two days later before Rex called when we were informed FOR THE FIRST TIME that the driver had a blowout on the way to Waco and it damaged the skirting on the trailer. We understand that that sort of thing can happen, but seriously?! You can't call and tell us? Some time later, my husband calls again and is told by Brandon that the refrigerator is repaired, but they are waiting for the skirting to come in. Then a couple days later Rex calls and apparently they haven't even looked at the refrigerator yet, let alone fixed it. My husband had to go through the whole explanation again. It was finally determined that it was a wiring issue and eventually repaired (we hope). The trailer was returned yesterday. We hooked it up and the refrigerator does seem to be working, at least for now. However, we opened the storage compartment this morning to get something out of it and found that several panels were not replaced following the repair. All waterlines and wiring are exposed. Screws are just laying on the floor of the storage compartment, along with tools. Buying a fifth wheel is an investment, and not an inexpensive one. I don't think we are expecting too much wanting our brand new fifth wheel to actually work and, when we do have to take it in for service, for the Service Department to communicate with us, make the repair, and put everything back together that they have to take apart. I honestly feel bad for the sales team because the Service Department is really hurting the reputation of your dealership. read more

I would not recommend buying from this dealership. We had to practically talk the salesman into buying an RV, mind you, that cost $53,000! Then when we came back a week later after driving 150 miles from our home, there was a list of over 10 things that were broken or wrong with the brand new toy hauler. It took 4 hours to go through it while they made a list and took pictures. We took it that day as we needed it for our wedding in a few short weeks. 8 weeks later after us calling every week, we were told all the parts were in and scheduled to drop it off one weekend and pick up the next and assured all the damages on the list would be fixed. When we brought it on the scheduled day (after driving 150 miles at 7 mpg- that's a lot of diesel) we were told it would take longer than a week. 3 weeks later and multiple phone calls to check on the status, we were told 3 things on the list were not fixed and needed to be order- being the table top, couch and led light on the awning, so we will have to bring it back again. But we need the camper for a previously scheduled trip. It is ridiculous that a dealership cannot communicate to all of its staff. I would be ashamed of selling an RV of this cost in the shape it was in and then treat the customer like this. I wish I could make this dealership buy the RV back and take my money elsewhere. Once the papers were signed and they got their money, they didn't seem to care about making things right. We are very disappointed. read more

Our salesman, Noel, was wonderful. The service dept is awful. We're not happy with our unit either. It seems to me that had the service department been a little bit more responsive we could've resolved some of these issues. But because we haven't, I have to say my whole experience with them was a disappointment. We bought a 2016 Palomino Solaire, Texas edition, in July. They did a terrible job getting it ready for us to take home which was two hours away. The stabilizing Jack would not work, we had a busted speaker in the living room, the kitchen sink did not have a finish on it, there was broken glass in the drawer of the kitchen table. The propane/carbon monoxide alarm malfunctioned all the time. These problems and more were evident immediately and they would do nothing about it unless we drove it back to them. We would've had to leave it for weeks possibly. We were living in it at the time. That's why we bought it. I also caution anyone on buying their expensive extended warranty. they will not come to you unless it is absolutely impossible for you to come to them. So you're talking time and travel and then I've heard horror stories about how long they have your RV before they can fix it and return it to you. For the record, I did take this to management and they talked the talk but that was it. They could help me no more than the service manager did, by not returning my calls and giving me false information. read more

my wife and I recently bought a puma by palomino 3 slides 40 ft long. our big concern was f wetowing the trailer so we had the dealer tow it for us. we informed the dealer salesman that if we needed warranty work done would they be able to come to the trailer to do this. was informed by the salesman this would not be a problem. that was in march 2016. as of this date aug. 2016 we have not been able to get them to take care of issues we have. janes burk was the salesman. Charlie the maintenance dept. mgr. all talk no action. after speaking with everybody there from store manager on down still no results, next stop will be the manufacturer and the news media. Charles k. read more

Went to buy a camper today... Called before I went to verify that the camper was still there since it was a pre-own camper. When I arrived there I met a very nice gentleman by the name of Eric that was very helpful. We looked at the camper and discussed it with Eric in great depth. We went into talk about numbers and to close the deal. We filled out all the paperwork to run our credit ..... we thought we were close to closing the deal. Eric then came back and told us that his general manager just told him that the camper had sold right before we got there. We wasted two hours thinking we were purchasing a camper that had already been bought by another customer...Kudos to Eric he was wonderful! On the other hand the management of this location is horrible. No communication with their sales people. I actually feel sorry for Eric for having to be put in this position. After all of this You would think that the manager would come in and apologize for the lack of communication and for wasting our time.... nope he just watched us as we left. Poor poor poor customer service steer clear! you would figure that the manager would come in and apologized and he just watched us as we left. Poor poor poor customer service steer clear !! read more

We loved our buying experience and thought when we needed service we were in the right spot. We have had our rv there for 5 weeks and they haven't even started on it. We have gotten the run around. If I hear "not our fault" one more time I will scream. Hire more workers! People, take your warranty work elsewhere and maybe consider buying elsewhere. read more

I keep trying to buy long distance. No one follows up to get answers on questions of the RVs. I need a list of options and inclusions. Too big of task evidently. They call, ask for the sale, but won't tell me what is on the unit. I have involved many people and they all have same response....no follow up. Easy questions, I am waving cash at you. I will have it shipped....they aren't interested. It has been a week, 5 emails, many text messages....they don't want my cash. I am moving along. Can I give two stars. Btw, this includes Cleburne location where the guy said it was being washed and would get info, but turns out it was being washed because it sold....it took 24 hours for him to figure that out. I contacted another location about one and a guy from Oklahoma called and said he didn't have the unit...of course not, it is in Texas. Do they have any training, any clue? Yesterday I was texting with "customer service". I told them my issues, I was upgraded to priority customer care....which meant no call, no email, no text. So I guess the trickle down "no customer service" really does start at the top. They win! I will keep my cash. read more

Very Disappointed with the Waco service dept. Dropped my 5th wheel Aug.31 to get black tank valve fixed. They discovered the black tank had a crack and waited till approx. Oct 17 to order a tank. After installing tank they discovered that the underbelly was cracked and had to order a new one. Having a trip planned for months Randy {new service advisor} put on a temp. cover for trip. Picked up unit Nov. 22 and upon walk around noticed bedroom slide was out about 3 inches. Battery was dead and had to wait for a charge to try to get slide in. with no luck discovered slide floor was soft apparent water leak. Service tech said it was ok to pull and would have to bring it back. When I got home noticed mice infestation and poop everywhere. Got another app. Dec. 11 for Cleburne and then notified to take it to Waco. Got to Waco they had no appointment for me. Randy said drop it we will take care of it. Dec. 20 Randy called and said I would be responsible for payment to replace slide floor. I have a 7 year extended warranty that will not pay for the problem which I think is rediculous. Randy inherited my problem so I can't put all the blame on him and maybe the service dept. will get better. I'm just upset that my out of pocket expense is for something that I didn't damage. By the way they said they would have the rig professionally cleaned, we'll see!! read more

We had to live in our toy hauler for 9 months after purchase due to building a new house. It had several issues but we had to wait and return it once we were able. We called for an appointment that took 2 months to even get. We took our trailer in for service on Nov. 16, 2016. We still have not received our trailer back. I called two weeks ago and they said they were just pulling it in. I told them we had a trip planned in a few weeks and if they were not done we needed a loaner to take on our trip. I have called for the past two days and left a message for the service manager with no returned call. This is the worst service I have ever received for a new item purchased through the same company. read more