Two birthdays here so far, so must be a win!…read more Not cheap for a bday for 10 but also not a bad deal either. Few hundred dollars for a room, pizza and full open jump and games for two hours. So... overall pretty good!!! The venue has been updated since our first visit, they've added some obstacles and climbing walls, so they're maximizing the usage of their space, which is very nice to have as many options as possible for the kiddos to jump, climb and do some obbies! I do enjoy that for the bdays, they seem to know what they're doing and have some organized processes to ensure birthday room activites start at a specific time and food comes out on time and all that. Also very nice as it's a kids venue so I'm sure it's hard to keep staff and also have them all on the same page to ensure smooth ops. Overall the kids had a great time and love coming here. Would highly recommend for a birthday or even just a subscription to get some energy out!!!

Tried to buy tickets online, website did not work. Tried to call, no answer. Went somewhere else.read more

Workers are mean what if the workers ask me if I was pregnant this is ridiculous they don't even…read morelook like workers they look like they just got out of bed and harassed me

My 6 year old son and I went to Urban Air Dublin for a friend's birthday party on March 28th, a…read moreSaturday, at 4pm. We were having a great time. My son was really enjoying the Sky Rider attraction. He had ridden it 3x in the first hour we were there. After his first ride the staff stopped him and told him he couldn't ride again until he got back in line which didn't make sense as other kids were repeatedly hot lapping and riding again and again. Regardless, we followed the rules and each time we took off the harness and returned later so others could have a turn. They only had so many youth (red) harnesses so it made sense to me. But this place is getting a 1 star rating because of what occurred next. My son was standing in line with other kids waiting for red harnesses to be returned. The staff was not managing the return of harnesses at all. Kids were again repeatedly getting off and back on right in front of us and the staff. So I took it upon myself to start stopping and asking children who were exiting the ride to return the harness so other kids could ride. I think spme of the staff, one man in particular, did not like that I asked a little black girl to give up her harness. She resisted at first but i explained the rules to her as I understood them and she did eventually return her harness reluctantly. She had ridden 4x in a row at that point so it only made sense to ask her to return hers. Eventually it was my son's turn to ride for the 4th time. The young male employee who saw what transpired decided to measure my son even tho he had ridden before and then decided to tell me, "he is too short." I replied respectively, "the staff let him ride 3x already" but he did not give in. I proceeded to ask for the manager and another employee who wasn't even involved, in a green t-shirt and glasses, rushed to the office. The manager on duty was named P.C. He never even apologized to me or my son. He spoke with the staff member who wasn't even involved in the situation, in his office briefly, before even speaking to me or hearing my side of the story. He came out, evaluated my son's height himself and proceeded again to agree with the staff member that he was too short stating, "its a safety thing". What PC doesn't know is that my son has to be 48 inches to drive a go kart at K1 Speed in Hilliard and he does so every week routinely. Eventually the manager gave me a refund in cash. Sadly, he didn't even hand it to me personally. He gave it to another mother in our group to return to me. This establishment's staff is down right immature and inconsiderate. Seventeen year olds should not be allowed to run an establishment like this with kids. My family will never return to this establishment and neither should you.

The manager needs to realize this is a place FOR KIDS! My nephew and son who were not the only kids…read morerunning around but were the only ones yelled at. Again remember you're running an establishment that is FOR KIDS!!

Awesome. We went during the week during the day and almost had the whole place to ourselvesread more

I can't recommend this place enough. I walked in with 4 toddlers aged between 1 and 5 and Tricia…read morewas helpful seeing I had my hands full. The place is clean and well-maintained and there is a ton to do. Dodgeball and little tikes station and foam pit to name a few. It will wear the kids out!!!!

My boys love this place, and we've been coming for a while now…read more It can get rowdy, so it's harder if you have younger kids - my boys are almost 8 and 10 and can handle pretty much anything thrown at them by older kids (and I feel like 99% of the time, the older kids in there are respectful to the little ones around them). The staff tends to be on the younger side when I've come, but they enforce the rules fairly and I have never felt like they were neglectful about their duties (sometimes that's just ringing me up, sometimes it's answering my boys' questions - they've always been good). I still don't fully understand why the owner has their own reserved parking space, though.

We love this place! Had my son's birthday party here. They were really easy to work with and…read morehelpful! The place is cleaner than most trampoline parks and there is something for all ages and sizes.

It was a good place for kids to play a couple hours. I wish there was more staff monitoring as…read moreseveral small kids got knocked down by older kids. I don't know how they monitor time limits as we didn't receive a colored wristband like other parks. Nor was there anyone calling out times to leave. People kept coming but very little left. The few tables and benches they had were taken. I wouldn't recommend the arcade or massage chairs since I lost my money and kid behind the counter told me he couldn't give refund.

Interesting place. First, it's a showroom for outdoor…read moreequipment, and two, a kids space and birthday venue. It was very crowded on our Saturday. Our 7/5 year olds gave it a 5*

We love this place for a fun indoor day of play. We go here often for birthday parties and it's…read moresuch a smart idea. The staff is always super nice and helpful. They have a wide variety of different play sets, games, basketball, and trampolines to play on. It's very reasonably priced.

We arrived on a Tuesday at 2pm and the place was dead. Our kids had an amazing time using…read moreeverything, but the rock wall. They did have notice on the door that it was not working. The place was clean, the desk and cafe worker was very kind. The worker walking the floor kept the kids safe and in line. He was nice to even play a game of basketball for them.

Quick check in, not many options for families of 3 or more to open jump. 2 or 3 benches for adults…read moreto sit.

Was going to take my daughter here to get some energy out. I stopped in to check it out and ask the…read moreprice. When you walk in it smells dirty like a McDonald's playground. The equipment was visibly dirty. Honestly the whole place was just run down there were pieces of the baseboards falling off, the wood exposed. The lady at the front seemed unengaged. I asked the price for my 3 year old and she told me you are required to buy their socks on top of the admission and it was $20 all together. For a 3 year old. For $20 for one kid the place should have been in a lot better shape. I would not recommend going here especially. It's not worth it. I've been told to check out the Hilliard location cause it's in way better condition.

Recently had my son's 2nd birthday party here and this place is great! Plenty of space and tons of…read moreactivities. There are balls, trampolines, ball pits, slides, and tons of other typical playground equipment. They also include drinks, plates, tablecloths, and silverware. I think there is also a deluxe party option where they decorate for you but I just came 15 minutes early and brought decorations. We chose the party size for 30 people and there was plenty of space and all of the kids had a blast. I was worried that some of my friend's kids that are 5 and 6 might get bored quickly based on the reviews but none of the kids wanted to leave. My son is the youngest of the bunch, and if anything, he struggled a little bit on his own a bit getting stuck in one of the tubes and running into the carousel and definitely needed to be followed around closely. But overall he had an amazing time and did not want to open his presents or eat his cake because he was having so much fun! Pricing was reasonable and the location was clean and staff were friendly and helpful! Having a birthday party here is probably a one time thing but we will definitely come back on a cold or rainy day and I recommend if you are looking for a place to have a party for your little one!

Disappointing and Not Worth the Hype…read more I don't usually leave negative reviews, but my experience at Rockin' Jump Trampoline Park was so frustrating, I feel like others should be warned. To start, both of the fun attractions were closed, no rockwall, and no bunjee, under maintenance." That left basically one small trampoline area to jump on, which got boring fast. For the price they charge, it was incredibly disappointing and felt like a complete rip-off. The staff were extremely strict to the point of being overbearing. I get wanting to keep things safe, but they were constantly yelling at kids for the smallest things -- like 2 people jumping on the same trampoline. It killed any fun vibe the place was supposed to have. On top of that, I looked into the place afterward and was shocked to find that Rockin' Jump has had multiple lawsuits in the past related to injuries and poor safety management. Honestly, after seeing how poorly maintained and understaffed this location was, I'm not surprised. Overall, the whole experience was boring, overly controlled, and completely underwhelming. Save your money and find a better indoor park that actually puts effort into safety and fun. We won't be going back -- ever.

Came in for a birthday party.. After we had cake, my kids wanted to go jump so we went back down…read more Immediately, a member of the staff came up to me and scolded me for coming down, told me the party ended and I had to take my kids back upstairs and they weren't allowed to jump anymore and we had to leave the jump area immediately. She was extremely rude and could have been a lot nicer about it as I had no idea my kids were not allowed back down. This was literally 2 mins after the party end time. Mind you there were other kids that were at the party we were at still jumping around. Rude staff and not a kid friendly place even though it's geared towards kids. Lots of other fun jump places around to go to!

Dear Owner of GetAir Pickerington,…read more I am writing to formally report a serious customer service issue, where rude behavior and inflexible rule enforcement by your front desk male staff caused significant distress to my 5-year-old child. As a loyal, frequent visitor who has purchased your branded socks on previous visits, I ask that you review the following facts directly: 1，The Oversight: Today, my 5-year-old son entered the play area wearing black, yellow-trimmed non-slip socks that I mistook for GetAir socks. After admission was paid and he began playing, a staff member halted his play because the socks were not the official GetAir brand. 2，The Refusal of Reasonable Accommodation: I approached the front desk, confirmed our status as returning customers, and politely requested a single courtesy warning so my son could keep playing while I ensured we brought the exact pair next time. The front desk staff member flatly refused with an aggressive and rude tone, issuing an ultimatum: buy another pair immediately or remove the child. 3，The Unreasonable Waiting Requirement: Because my son was already playing, I called my husband to drive our GetAir socks from home (a 30-minute trip). I requested that my son be allowed to jump while waiting. The employee curtly denied this, insisting a 5-year-old child must exit the floor and sit idle at the front desk for 30 minutes. 4，Emotional Harm & Lack of Empathy: Forcing a 5-year-old off the trampolines caused a severe emotional breakdown. Crying and confused, my child ran to the party area to hide. Your staff member displayed zero empathy or effort to de-escalate, remaining completely indifferent to a crying toddler. 5，The Unusable Service: Ten minutes later, seeing my son in tears, I offered to buy yet another pair of socks to end the ordeal. However, the emotional damage was done--my son was too distressed to play and begged to go home, forcing us to leave completely traumatized. On the drive home, my 5-year-old asked me through tears: "We've played there so many times before. Why was the big brother at the front desk so mean? Are we not welcome there anymore?" As a parent, I leave you with two direct questions: 1，Training & Policy: Is GetAir's standard for customer service strictly superficial greetings, while empowering front-line staff to treat young families with zero empathy and zero problem-solving ability? Just can ask"how's ur day today" and "have a great day" in standard fake smile? 2，Accountability: How do you, as the owner, intend to answer my 5-year-old son's question regarding why he was treated so hostility at your facility? I look forward to your prompt response regarding how you plan to address this employee's conduct and rectify your customer service standards. Sincerely, A Disappointed Parent https://maps.app.goo.gl/FAFkJKSMCpQHwZwu5?g_st=ic

Four stars because better than expected. And because of the category; it's better than some I've…read moreseen, so, grading on a curve I guess... Easy to find, easy to park. In the morning, not really busy at all. On a Saturday at 11 AM, maybe 30 or 40 kids, probably not even that. And most were our party. Easy for them to run around and have fun. Not too nutso, as I've seen at other places. The weather was crummy too, so maybe that made a difference. Plenty of places for parents to sit. Lots of cubbies for shoes etc. Clean bathroom surprisingly, though the water fountain is filthy. They have drink machines. No snacks, really; I think there is a dippin' dots machine. Which is fine, because the food at other places is usually horrid. Though of course something for the parents to self-medicate with would be nice. The party room was nice enough. A good base for the kids. More cubbies. Another bathroom right down the hall. Check-in was easy. Staff were great. There are waiver machines right inside the door. I think they should have bigger signs because I walked right past them, but still. Also, I would like a child check in and out system like at Chuck E. Cheese, because it would be too easy for kids to come and go with strangers. And the stairs need some yellow markings, because I repeatedly tripped over the edges. That might just be me, but something brighter would help. K had a blast. Lots of different play areas. Mainly trampolines, some ramps, some foam cube pits, a few other things. A hurricane booth that they loved, which costs two dollars. Party cost looks to be $3-400. Now she wants to have her birthday party here. Pray for me.