Purchased a $50.00 hair gel which they did not have samples of. They promised we could always try…read moreit and return it if it didn't work but failed to mention we had to do it within thirty days to do so. Once we got it home and opened it we noticed it was heavily scented and never used it. Went to return it at day thirty three and was flatly denied. Not impressed, be careful of the timelines on their products

I will never shop at Sephora. Period I've been a long term…read moreloyal customer of Sephora. Too bad they don't hire people with good customer service skills cause clearly a lot of these staff are lying in the interview process. Their were four staff at the cash wrap; one staff was helping a customer and the others were chatting amongst themselves. I was at the front of the line and no one was behind me. All three of them ignored me. I guess because I was only one person in the line up I didn't matter, or it was because of me personally. Not sure why I would be ignored. Isn't that their job to help customers. ‍

We dropped by this Sephora for an under eye mask but they didn't sell single item. My friend wanted…read moreonly 2 not a pack for the lack of sleep from our trip causing dark circles. It's always fun to look around and see what Sephora is offering between their US and Canada stores. Not surprisingly, it's pretty much the same.

one of the associates was a little rude. the girl with tattoos on her legs and black hair m rolled…read moreher eyes when I came to pick up my order and came back and dropped it in my hands without saying anything and turned back to her friend to chat. maybe coach her on better customer service went in a sales building position

I came here yesterday and I needed some assistance so I asked an associate for help, a girl with…read moreglasses and dirty blondish hair. She said she would get someone to assist me then went off to go do something else then just started chatting with another associate and completely forgot about me so I asked another associate who was awesome, who I believe his name is Sean and at least made up for the lack of customer service I received from the previous associate. I think it's just hit or miss with who you interact with at this store. The products are always fun to look at, pricey most of the time as most cosmetics, skincare and haircare is so I tend to find better deals at the online store than in store. If you want friendly assistance I would recommend Sean to approach who has black hair and tanned skin. He was just so pleasant to interact with.

This sephora is the WORST in the lower mainland. The employees here either don't even acknowledge…read moreor help you, or are super due and dismissive. Secondly, the store is disgusting (see photos). It's always dirty and doesn't look like it's been cleaned in months. I have walked out of this store many times because i'm so disappointed. I will be taking my business online. Sephora Canada. Get your head office in here ASAP.

Outstanding customer service! 30% off Boxing Day sitewide, which is an incredible sale! Am a huge…read morefan of MAC lip colour and went in to pick up a pinky nude lipstick. Staff recommended bestseller Twig (satin), Cosmo (Amplified) and a couple others to select from - loved the Cosmo shade! Remembered to restock on Paint Pot (Layin Low), picked up a Technakohl eyeliner in Broque (subtle shimmery coffee brown). Was looking for an everyday eyeshadow (formerly used Shroom), staff recommended various colours including Rice Paper, Motif, All that Glitters (rosy copper with frost finish) Of several MAC locations, this location on Robson is conveniently located and has excellent products on display. Thanks to MAC on Robson for helpful, efficient, knowledgeable customer service!

Thank god for my Mac Pro Card which gives me my 40% off MUA discount. Otherwise i would be in…read moretrouble! Pros- -one block away from where i live -love the blot powder, eyebrow pencil, studio fix and studio tech , brush cleanser, lipsticks, lip and eye liner i could go on..... Cons- -some of the staff are not helpful and so are just rude But the last few times i have shopped there the staff have been quick to ask if i needed help and have been friendly, efficient and handled my exchange of a defective product with such ease i was amazed! I of course will be back - when your addicted to make up - this place is like crack

I have been going to this Salon for many years. I knew the previous owner and she was wonderful…read more Now Sarah, the new, present owner is great too! I can tell they care deeply for their clients' health, comfort and well-being. I'm always happy with the work they do. And I enjoy it for weeks because I have learned that it is worth it to get the gel/shellac both for mani and pedi -- it just keeps my nails strong and protected for so long, and doesn't wear off, & there's other benefits too. (see experience below) I don't often take the time to do Yelp reviews, altho I rely on others' quite often :) I am a mother of 3 boys, run my own business, etc, so I don't have time to treat myself to much. Coming to this salon is something I have done once in a while for self care, as it is practical and keeps serving me since the gel lasts for like a month, thru doing dishes, cooking, cleaning, paperwork, typing, tearing around w the kids, etc. But the following is what prompted this review: I was innocently cutting bread in my kitchen 2 weeks ago, and totally sliced into my thumbnail (see 1st pic below). LUCKILY I had about 3wks earlier gotten my first mani since last Mar due to covid, and the gel nail polish's protection saved my finger!! That's not even the amazing part ... I happened to be in the salon a few days later, not planning on being a client cuz of the cut. I was chatting with friends, and the owner saw the cut, sat down quickly and said, "Please have a seat, I will fix it." I was hesitant & nervous because the slice still hurt as it had touched into my nail bed even though the gel prevented a deeper injury. I'd previously wondered if I should go to a Dr as I didn't know if I should get it glued, but just had slapped polysporin and a band-aid on to keep going with life, instead. :) My husband is a physician and a pain specialist, and we both thought there wasn't much we could do, I thought to go to a Dr to glue it but then I'd planned on just waiting the weeks/months it'd take to grow back. She assured me she'd take care of it, amd sounded confident so I said ok. So glad I did!! Without prompt from me (as I was totally ignorant of what was possible), Sarah proceeded to take off the previous gel color (the turquoise below) somehow without causing pain to the cut. Then she built me a new nail in less than 4mins! Built it over the injury w acrylic and the result felt like a miracle of modern science lol...(see 2nd pic w orange red nail). I was so flabbergasted I couldn't even pick a color, and I asked her to... and she chose this baffling bright shade I never would have picked... but I really love it! It has made me so happy every time I see my hands. She fixed the injury so quickly as if it didn't happen, & also she made it beautiful. This means a lot to me, as I have grown up with fingertip skin that peels/cracks no matter how much lotion I hydrate w, and nails that aren't naturally all that great Anyway, trust me, go here, the management is wonderful, the care is spectacular, and the inside is totally renovated like brand new since a few months ago. They give discounts to students, seniors & neighborhood residents, and the owner said they can reserve the entire place for you, if you don't want others there during your visit! they may be planning something like a Spring Fling special. Regardless, the best place. Book an appt. Trust.

I had an extremely disappointing and upsetting experience at this nail salon. During my…read moreappointment, the technician cut my finger and made it bleed. When I told them that they had hurt me, instead of apologizing or showing any concern, the staff reacted with a very rude attitude. They even argued with me, rolled their eyes, and made me feel like I was the problem. Accidents can happen, but the way they treated me afterward was completely unacceptable and unprofessional. A customer who gets injured during a service deserves an apology, care, and respect -- not attitude and disrespect. I will never come back to this salon, and I would not recommend it to anyone.

Lovely and tidy studio. Good location…read more I Recommend this place. Love this place. Love my eyelashes. Thanks.

Fast, excellent and efficient service. It's so easy to book an appointment with Sonia. All you have…read moreto do is text her (number found on the website) and she replies super fast. She will do her best to accommodate you. The studio is small. There's just 2 stations available. It's clean and the staff are super friend. They all do a great job with my eyelash extensions. The prices are also very reasonable. I kept on coming back here. I highly recommend to friends and family.