Purchased a $50.00 hair gel which they did not have samples of. They promised we could always try it and return it if it didn't work but failed to mention we had to do it within thirty days to do so. Once we got it home and opened it we noticed it was heavily scented and never used it. Went to return it at day thirty three and was flatly denied. Not impressed, be careful of the timelines on their products read more

I will never shop at Sephora. Period I've been a long term loyal customer of Sephora. Too bad they don't hire people with good customer service skills cause clearly a lot of these staff are lying in the interview process. Their were four staff at the cash wrap; one staff was helping a customer and the others were chatting amongst themselves. I was at the front of the line and no one was behind me. All three of them ignored me. I guess because I was only one person in the line up I didn't matter, or it was because of me personally. Not sure why I would be ignored. Isn't that their job to help customers. ‍ read more

SEPHORA - Entrance - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

Sephora has always been one of my top beauty stores, and it never disappoints. I only gave it a 4-star rating due to the business and disorganization, but the service was top tier. read more

Convenient location right inside Pacific Centre mall. But why is it so hard to get anyone to help you here? Last time I was at this location I had to get one of the cashiers to call someone over to help me find a specific product. Today was the same issue. I must have walked past 5 employees, not one made eye contact or said hi. None of them were even helping other customers. When I finally got an employees attention, she was really nice and helpful, but you shouldn't have to chase someone down to help you. read more

Loads of roving staff instore who are quick with a smile and and eagerness to please and find what you need. I think it best that you take their advice with a grain of salt. Do your own research before you visit the store maybe. On a recent visit I got "sold" something that was wholly inappropriate for my needs and did not contain, as claimed by the salesperson, an SPF factor. I've also always wondered if it's possible to eliminate the variety of heady scents in the store a person encounters immediately upon walking into the store. Myself I am a bit allergic and it puts me off. Perhaps it is people testing perfumes and can't be avoided but it is a huge turn off for me. read more

I find this location is very busy and overwhelming every time I visit compared to others. If you need to grab a few things it is fine but if you are going to be spending a lot of time looking at products it may be easier to just order online. #ContestEntry read more

They have a good staff and very good service. Purchased the 100% Organic Cold-Pressed Rose Hip Seed Oil and been there tons of time. read more

Very helpful staff that was very attentive and provided honest and valuable information

I really had to go here just to find brow products from Shu Uemura (particularly Hard Formula brow pencil) few weeks ago and there wasn't much testers lying around to use. Also items weren't well stocked and the colour I was looking for wasn't available. Therefore I had to look for assistance from staff but the staff next to me were goofing around each other. They were talking about who's taller and shorter while the store was busy packed with customers. Even one staff who seemed less busy was getting involved in a convo as well. That was so unprofessional. Therefore I went to the Bay instead to get the product I was looking for. Despite of the great store policy my experience was terrible and I never had this problem at Metrotown location. Plus it's a common sense to focus on work during the busy hours. read more

Was helped today by a really helpful and kind worker! Sorry I butchered her name (aoie?) this sounds funny but pronounced like owee. She was Japanese. She was super patient. My makeup had came off my cheeks from walking in the rain and I came in asking her to help me cover my blemishes that started showing. She gave me not one but three brands to try as well as multiple shades. She even helped me set all my makeup. Most importantly she spoke to me like a friend or a person. She didn't try to shove a bunch of products down my throat and she was there solely to educate me. Thank you! read more

I had a poor experience making a return of a drunk elephant C serum that caused irritation on me. They lady had a bad attitude and she immediately accused me of not including all the "parts" of the product and said my return would be denied. Eventually I was able to get through to her and the manager that the product requires the user to mix the serum themselves by adding powder to a solution and obviously I would not have kept the empty bottle that the solution came in, after I added it to the powder container. Anyways, even though they eventually did do the return, the service there SUCKED. read more

This place is like a kid paradise for ladies. I had free time on my hand and decided to stroll in. There are lots of good products and variety and as well, there are lots of people whom you can go to for help. Even the guys who works here knows their stuff. This place is awesome! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

I really like shopping at this location better than the Robson one. I find that the most of the beauty advisors at the Robson location have a bit of an attitude. At this Sephora (Pacific Centre), the beauty advisors have a friendly smile and are so helpful right when you walk through the door. I was looking for a better makeup powder and one of their beauty advisors was very helpful in recommending a couple brands of pressed powder, they didn't rush at all. read more

I came by this location three weeks ago to ask about the personal beauty advisor appointments and the pushup liner that the Starbucks barista near work recommended. The person just inside the door recommended that I use the app to book a beauty advisor appointment so I did. And wow did I learn stuff I never knew I should know. A week later I was back for the free 45 (shorter) visit held in a different area of the store for more tips, tricks and advice (always good to seek a second opinion etc). What I didnt like: -if I am in person dont tell me to go online via an app (customer service?) - take a cue from Starbucks and take the time! -if you're going to tempt me with promised samples/freebies - dont make me go and order online to get them. -if I have a question about what becoming VIB means - don't make me ask four people in store (of which most had no interest in clarifying) -if i do look at ordering via the app - make it for dummies because I only ACCIDENTALLY discovered I had to select "canada" in the settings -if I take the time to write an email to customer service - ensure they READ the concern prior to replying. Both concerns I wrote about hd completely unrelated answers given. Huh? What I do like about the app: -can scan products to note them (perhaps get more info) -its glitchy and will crash a couple times but the "try products on" is pretty cool - although could definitely use a tweaking. -videos were interesting -which location has the product I'm interested in is cool. But BEST of all is being able to return product within 30 days (so not the case anywhere else) read more

SEPHORA - Personal Beauty Advisor station just inside the mall entrance - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

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Went with my sister for the trans makeup class. The fact they even offer that kind of class makes me actually respect the company a little despite the expensive prices on makeup. The staff here was friendly, and didn't treat my sister bad for being trans, and weren't rude to me for being plus size. Which is rare. Very happy with this location. read more

No...I'm certainly not a beauty or make up junkie, but anyone like me who is married to one sure is aware of the madness and excitement this brings to most women out there. Not to mention the financial damage that goes with it! The newly opened Sephora at the Pacific Centre Mall is no different than the stores you've seen in the States. Rows and rows of brightly lit counters and displays, with hundreds of products and brands available. The alphabetized brands of men's fragrances - my usual spot while waiting - offered most, if not all, brands you can see across the border. One will notice this location bigger than most stores, sizing at almost 7500 square feet with two entrances - one inside the lower level of the mall and the main entrance at the corner of Dunsmuir and Howe St. Best part for me here is sampling is encouraged, and a few teasers and samples are available at the counter once you pay up. On a weekend, the store was fully staffed. You could see they're prepared and able to cope with the opening weekend chaos. They are gracious and helpful when needed, though it may take a minute to look for an available one. I suspect it should be better once the initial hype has died down a bit. A welcome addition to Vancouver. read more

SEPHORA - Entrance from inside Pacific Centre - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

I come into this store almost everyday. * * * * * * * * * * * * * * * * To cut into the mall from Dunsmuir Street. They actually do have a men's section, really they do, but I don't think most guys know that. It's in the corner towards the left if you enter from the mall. They have fancy shaving gels, soaps, oils, moisturizers, and other facial products for men. Labels such as Jack Black, Clinique, Lab Series, etc. I don't use any of it. I use McWilliams shaving soap with my DE safety razor. $1.79 @ Superstore. Lasts an awful long time, if you know how to lather it up properly for a nice wet shave. I shave like my grandfather. I like my safety razor. It's vintage 1965. It's not a disposable. It's SEXY! There is also a section for fragrances. I buy cologne once every ~7(?) years, even though I use it every day. My purchase rotation for Sephora has not come up yet. I'm not that metro when it comes to lotions and potions. Us guys have it easy in terms of grooming products. I wouldn't mind checking out Masc in Yaletown just for curiosity sake. Besides, metrosexual men are a thing of the past. Metro is LONG dead. "Douchebag" is in, and thanks to Mad Men, there is a retrosexual movement. I didn't see any douchebags in here today. Didn't see any retrosexuals either. Men have such an identity crisis these days. read more

I came to this Sephora to get the 15-minute mini-makeover that they advertise online. You have a whole bunch of options to choose from (e.g. Smokey Eye, Essential Eyeliner, Perfect Lip). It took a while to get a sales associate's attention, as it seemed pretty busy. But as soon as I did, they were able to have an employee get started on me right away. I asked if would be possible that instead of a Smokey eye, I could get more of a bright and colourful eye. I was going to an under-the-sea themed event later and figured bright and colourful would be absolutely appropriate! The sales associate was more than thrilled to help me out. She chose a plethora of amazing sea coloured eye shadows and quickly went to work. She was also more than helpful, giving me useful tips and answering all my make-up related questions along the way. The other employees would pop by and check out the make-up job. Even offering further advice. I felt like a total VIP!! I don't shop too often at Sephora, and would consider myself not too knowledgeable in the make-up department, but this was such a fun experience. I even bought some falsies! The service I received really made me feel like a valued customer. I would definitely recommend the mini-makeover and this shop to others. read more

SEPHORA - Results of my 15-minute Mini-makeover and Daytime false lashes! I asked for a smokey eye, but a more colourful version. It lasted all day. - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

If they did not greet customers when the customers entered the store and when the customers passed them, then that means they did not genuinely welcome customers in the store when they came to ask the customers if they need assistance when the customers were looking at the products. They just want our money. The female employee stood nearby while I was looking at the product to see if it was sealed or not, and she spoke very softly while the music was loud in the background so I could not hear her. Then she shouted at me, "I was just saying please do not open the package." They did not have a sign that indicated "Please do not open the package." She did not need to shout at me; they need to turn down the background music and she needed to come closer to talk to me because she wore a mask. Furthermore, it was not good to see that there were a lot of staff on the floor chatting or just standing with only several customers in the store. Also, they should put all the sizes of the same products together on the shelf because customers might not find all the sizes they needed if they put them in a separated area. Moreover, they confused us by making the tax appear twice on the receipt so I thought they charged us twice for the PST and GST. I realized that when I looked at the receipt after I got home so I called them. The employee on the phone said she would get the manager. Then she said the manager was helping another customer and I might need to wait for several minutes. Then the manager picked up the phone right away and talked to me. She told me that I needed to go back into the store. This was unnecessary because she could simply look up my transaction in the computer with the information on my receipt. So I told her I could give her the information on the receipt and she can look up my transaction in the computer. Then she asked me when was I in the store so I told her the time. I offered to give her my phone number to access my profile but she said she did not need it. She told me she did not see anything from that time period. It was very inefficient for them to check the transaction using the time of transaction and not the transaction number of the receipt. She could have used my phone number to pull up my profile and see my transaction history. Then she said, "Oh, you have the receipt, that's great." That means she either misheard me at the beginning or she did not know the faster way to find the transaction. I was disappointed because she was the manager. She found the transaction finally and she told me that she did not know why the system would divide the amount of GST and PST on the receipt (if I add the two lines of GST, it would equal to the 5% of the subtotal; this applies to PST too). She said this was the first time she saw this. They needed to update their computer system because this would confuse the customers. P.S. the cashier asked us the kind of samples that we would like but she gave us the wrong ones. It just means they did not look at the products carefully before giving them to customers. read more

mean indian worker, she was very annoying and workers never leave me alone even when im not touching anything

This review is for the BENEFIT BROW BAR I've been seeing Queenie for the better part of 2015. I was in the store just making a regular purchase when she approached me and asked if I'd consider having my brows shaped. I was hesitant at first, but she reassured me that she'd map out my brows and show me what would stay and what would go. Fast forward to 8 months later, and I receive the service of brow tinting and waxing every 6 weeks. Although I only see Queenie, I would fully trust all the staff that work there. Every time the highest level of service is provided. Everything is explained before it happens. My brows have never looked better, and I always get compliments. A few points to note. They specialize in brows! They are not allowed to accept tips. If you want to rebook you can either drop in, or call ahead (this is what I do). read more

SEPHORA - Where your brows will be transformed! - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

I went into Sephora for the first time in ages and I was incredibly impressed by the customer service. I was looking for a few products I wanted to get before going on vacation. One of the products I'd seen on line, so I took a screen shot to make finding it faster. The moment I walked in I was warmly greeted by someone at the front asking if she could help. I showed her the product and she knew it instantly. She called a beauty consultant to help me. She arrived within seconds. Her name was Kainat and she was friendly and very knowledgeable about the Sephora products. She helped me to find three more products that I had never tried, but thought would be perfect for my upcoming trip. She even brought up on her phone the instructions on how to apply one of them. She was engaging and lovely and made me feel like she really cared that I got just the right items. Kainat exemplifies exactly what customer service should be and I was grateful for her help. I was in and out of Sephora in 15 minutes with all the cosmetics I wanted. I love every one of them that she helped me select. Great job Kainat! read more

I love Sephora. I use to always go to LA just to stock up, but I'm so happy that we have a couple of stores in BC now. They have a huge range of trendy cosmetics, from Too Faced, Urban Decay, Stilla, and their own line. These are just some of the few, there are way too many to mention. They also carry fragrances and shampoos. I like the downtown Sephora best. They have a friendly and very knowledgeable staff. You can book a $50 make-up appointment or just ask for advice. They are willing and generous with their samples. You can also get a points card and redeem the points for a free gift. I never leave this place empty handed. read more

This review is strictly for the Benefit Brow Bar. Normally, I get my eyebrows done for $10 at the back of a nail salon, where no small chitchat is made and I'm in and out within a few minutes. Sometimes you have to treat yourself though. At $24 (without tint), this isn't a cheap service but it's a brow bar. This is their specialty. I walked in around lunch time and made an appointment to come back after work. When I came back, Jennifer greeted me and remembered me from earlier. She was friendly and down to earth. She explained what she was doing and spoke to me like a person, not just a customer. Although she told me about the different products she was using on my eyebrows, she wasn't pushy and I didn't feel like I had to buy any of them. The whole experience took just over 20 minutes. At the end, my eyebrows looked a thousand times better than they do after any back room at some nail salon. The only thing to note: they're not allowed to take tips. I went to the Sephora cash to pay and asked for change for a tip. Apparently the cashiers aren't aware that the Benefit Brow girls can't accept tips, as the cashier gave me change but didn't tell me anything (I had paid by credit card and asked for change. The cashier had to call a manager to open the till to give me change). When I went to the brow bar to give Jennifer tip money, another girl that worked there (Jennifer wasn't there) informed me they weren't allowed to take tips. All in all, great experience. I'll be back. read more

SEPHORA - Eyebrows looking good thanks to the Benefit Brow Bar! - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

I know the nail bar is for people to use the polishes, but it's extremely frustrating when you're actually trying to make a purchase and you have to make your way around the maze of people or reach across two people planted firmly in front of all the nail polishes because they're too cheap to buy it. Get. Out. Of. My. Way. I really wish they'd get rid of that. What purpose does it serve? Other than that, I love this place: the rewards if you're an insider and the birthday freebie every year. read more

This Sephora locations has gotten a lot better in terms of customer service. They are happier and more helpful since they opened. Good job on managing this store. I frequently see people cleaning up and wiping things down as well. Sephora is my favorite place to shop for cosmetics so I'm happy about being treated better and the staff keeping this store in good shape. read more

Worst customer service ever at this location nobody is helpful or friendly and constantly have attitude. I never feel welcomed at this location read more

Ok, I changed my mind about this place after only a week. Sephora gives great birthday gifts! I got a Benefit mascara and highlighter with my purchase. The fact that they do this, though they don't really need to, is a major plus in my books. You do have to sign up for their points card, but it is an easy process and totally worth it. Even Starbucks makes you register your card to give you ONE free birthday drink! Sephora gives you free birthday gifts ALL. MONTH. LONG. If you make a purchase, you get a birthday gift, it's just that simple. I think I'll take advantage of this one more time before my birthday month is over. The service was much better this time around too and the cashiers were quick. Also, this is the first time ever that I noticed The Nail Bar. Is this not the best thing ever? So many pretty nail polish colours. I can't wait to try them all out this summer. :) read more

SEPHORA - Free birthday gift - Benefit mascara and highlighter. (available throughout your birthday month with purchase) - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

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Usually when I come to Sephora, I don't ask for help as I don't wear too much makeup. I've always found the experiences here alright as I just get what I need. However, this time I did want a more help as I want to switch from gel liner to liquid eyeliner. I knew I wanted to try Kat Von D's line. I was hesitating between the Tattoo and the Ink lines. Decided on the Tattoo liner as it's more precise, which is what I need. It's nice knowing that a staff had experienced with both (she was wearing the Ink line). Also got some recommendations for products for frizz control from Masako. She was lively and helpful. Was in and out pretty quickly - no complaints here. read more

SEPHORA - Kat Von D Tattoo Liner - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

I have been avoiding Sephora since it moved to the neighbourhood. I knew that Sephora was only going to be a bad influence on my life choices, and many of them would involve losing large amounts of pocket change. Yesterday I decided I was going to approach Sephora and let Sephora know that I was not going to be a victim of its high-end beauty products and overpriced illusions of eternal youth. I had never been into a Sephora store before that moment in time, and now the floodgates have been opened and I am living my life as a sacrificial virgin who succumbed to the myth of $85 dips and creams that promise to get me laid. What I am trying to say is that I was completely overwhelmed by how many products there actually are out there that women are willing to spend money on to be beautiful. Holy *bleeping* shit! One of the sales reps was kind enough to help me with my ongoing battle to cover the (un-Prada-like) bags under my eyes, and gave me a sample of a product she swears by, as well as a sample of a moisturizer for my skin which is supposed to defy gravity and do all those things they say on TV to justify the $90 pricetag. I feel like I should take a before and after picture of my face so I can ask for my money-back guarantee when I don't see any results. Sephora had me by the jugular with excitement, because I LOVE glam-y makeup and glitter and cute things with skulls (hello TokiDoki) and I did end up buying something, but I still live in fear of what this place could potentially do to my life savings. The customer service I received was great, free samples, recommendations, friendly staff, and I even got a free gift because I signed up for their points card and my birthday has just passed, the only reason I am not giving this place 5 stars is because as I have stated so many times already= waaaaaaaaaay overpriced. read more

Wow, guess it took me awhile to finally buy something here, as I was always so disappointed when comparing to the US. The customer service was great all around. I tried some Fresh eye cream that burned my skin. Actually, everything that I tried on my eyes there--other than water--burned my skin. I was quite disappointed in this as I love the Fresh eye wash that also doubles as a make up remover. I'd highly recommend that. But, that certainly wasn't the store's fault. All of the girls working here were great, in fact. What was disappointing was to see such long lines on a busy Saturday. But that's what you get when there is only one Sephora in the city, I guess. Anyway, our check-out clerk was quite efficient, and my companion pointed out that in the three times that he'd been there (I have him well-trained now) he'd always had the same cashier. Also, Fresh has now changed their packaging. My beautiful tube came sealed, then placed in a box, and then in another sleeve made from cardboard. How absolutely ridiculous. This is Vancouver, not Japan, and the owners of Fresh should be ashamed of themselves for this waste. But that was no fault of the store. My partner did point out how he wished he was in cosmetics as all products are essentially the same. But that's another story. :) So, I spent almost $50 on one over-priced product plus a few samples to try and went merrily on my way. When I can't go South, I'll def. be returning to this one again. read more

Look, if you're a downtown baby then this is your jam. By far it is NOT my favorite Sephora. But after the last experience, I just HAD to write a review for my default home location. 1st, the bad - ALWAYS too busy, too crowded, isles WAY tooo close together as if they took 2 locations and pushed them into one! Grrr! Also the staff never seems to really be paying attention 2 me which is not surprising since it seems to always be bursting-to-full of girls. Now, the good just becuase the staff IS knowledgeable, honest (I asked about vegan and was was told "um no we dont have that", even told a line wasn't that I had thought was! So they get points in the retail sector for not lying), Well done up (I ALWAYS get make up ideas & inspiration by just looking as the girls working), & NICE. This last time, I needed a lot of stuff and am kinda poor right now, I looked at what I wanted (REN) but the sets didn't have what I needed. Ended up settling on NUDE toner (was about $30), had over 100 points so when I got up to cash I asked the cashier if they had any moisturizer and was given a great new Lancome product that I'm sure will last 2 weeks at least. Also, did you know if you dont have your point card on you, they can look your account up by email? Super! I'll continue to use this store read more

Sephora should train all other retail company's on how to give exceptional client service..seriously..through my many years as a loyal client I have never once received poor service...ever..and that's a bold statement.. Now...the Vancouver location us busy...understament...REALLY busy..it's new to the city and therefor we are going crazy for it...and since it's busy it's only logically that at times it may be hard to get someone to assist you -HOWEVER -when you do they are extremely helpful, educated, and aware...and while sometimes you may not get one on one undivided attention..you will always have questions asked and be followed up with... The thing I love the most is that they don't bug you at Sephora..you can feel free to browse at your leisure and not be stalked by pesky associates..and when you do need help they are always there with a vast wealth of knowledge... Sephora only carries PETA approved brands and are big believers in options..and so they now have a large selection of natural/organic lines for makeup and skin care! Must buy exclusive brands or hard to find brands : Tarte,Hourglass, Kat Von D, Bliss, Fresh, Philosopy, Caudalie, Ole Henrickson, Dr. Brandt..just to name a few :) ALSO, Sephora brand which is amazing and super affordable! read more

Firstly, what is up with half the staff wearing caked on theater make-up? Seriously. Is there even a face underneath that? Unless you're in a magazine photo shoot it's such a turn off to see so much caked on make up on someone, especially the foundation. Okay now that I got that out of my system we can move on to the important task at hand, make up. I love my make-up especially my bold colors. It's hard for me to find certain colors, however, I finally, 5 years later found an alternative to mac for baby blue and bubble gum pink cream make-up. It's the OCC line (Obsessive Compulsive Cosmetics). The make up is called Lip Tar. The lady helping me, although very sales orientated and less warmth, was extremely helpful and managed to suggest other selections to ensure that there was no melting and to water proof my make up. Prices per tube were very reasonable at $22 each. This line is gluten free. They have a lot of other gluten free make-up selections. read more

Encountered the really short Asian girl (manager?) working there who was quite impatient with me - I asked for recommendations for a primer and upon telling her my skin type (sensitive, prone to breakouts, but combination) she looked really annoyed, like as if I was trying to be a difficult customer. She did show me one primer & provided a sample, but the attitude the entire time was "I'm too busy this is an annoyance I have better things to do" (she was telling other staff to take breaks on her headset etc.). Avoid this store at peak times, it's a zoo. In contrast, the Robson store is often less insane, and I've received mostly excellent service there several times. read more

I don't wear makeup - i don't even know how to apply it. But once in a while I find myself craving a lip gloss or moisturizer fix. Having moved from Toronto to Vancouver, I wondered where the local Sephora was the first time I had one of these beauty attacks. I was sorry to find out the beauty mega-shop hadn't found its way to the West Coast of Canada yet. Fast-forward a few years and the city on the coast finally has its own makeup mecca. Sephora is located inside Pacific Centre, just inside one of the entrances to the mall. And, true to form, it's packed with products for primping and preening. I won't write about the mountains of makeup you can browse through, test and purchase at Sephora (everyone already knows about that). However, one thing I do like a lot about the store are the Beauty Express Service counters, where you can have a seat and get complimentary makeup application as well as a tutorial. Options include a smoky eye, pouty lips or some high-def skin primer and powder. read more

I have always been a little disappointed with the service at this store and today started out the same. I wasn't approached as I walked in, even though there was a sales rep there and as I walked toward another, she ducked behind a pillar to talk to a friend so needless to say I wasn't too impressed to start. I saw one sales rep doing inventory so I approached her, explained my need and she had someone come help me. Funny enough it was the rep that ducked behind the pillar. Lucky enough I wasn't going to be a crazy, demanding shopper and was able to find what I needed in under 5 min. Where the 4 stars come in is with Sylvia at the cash register. She was very helpful while I exchanged a couple of items. One of which was the nail drying drops that never seemed to work for me. Sylvia was able to offer an idea (putting my hands in cold water) to help the drying process. She was also very friendly and we had a good time in the couple of minutes she served me. Yah Sylvia, you and Ann save this location in my eyes! read more

I'm not really a big make-up girl but I still love this store. I've spent more money here on my teenaged daughter who could probably teach me a lot on how to apply make-up without looking like a whore, or worse, a tranny. Not that there's anything wrong with being a whore or a tranny, they're just not the looks I'm usually going for when I apply eyeshadow and lipstick. Seriously I just never mastered the art of make-up myself. Regardless I could spend a lot of time in here checking out all the options for a highly polished, woman about town. As awkward and out of place as I might feel the staff are always very sweet if you ask questions. One day I'll probably confess my lack of experience and I'll probably end up spending way too much money in here as they set me up with all the essentials for looking like my innner beauty queen. read more

#30daysofyelp 13/30 I LOVE THIS STORE! I am bit of a make up and skin care junkie and I love checking out their stuff either online or in store. So if I am in love with them, why am I giving them only 4 stars instead of 5? Well, it's through no fault of their own; it's because the prices are more than the states. This really irks me because I have their U.S. version app on my phone and when I check something out, the price is always lower than the one on Canadian store. Otherwise, they carry the latest stuff in make up and skin care. I also love that they carry so many different brands. Their selection is way better than The Bay and The Holt Renfrew combined. They also carry natural line which is fantastic because I am trying to use more natural stuff. As for customer service, I usually get great service. There are occasion when I know more about the products than them because I like to look up the stuff I am buying but other than that, if you ask for samples they are usually willing to give you a sample to try it out before buying. I've also heard that they have excellent refund service. If you are not completely satisfied, they will give you the money back even if you use it. And make sure to sign up for their Beauty Insider card. It is free to sign up for and you can accrue points and get free gift on your birthday. Another tip, if you order online and spend over $75.00 it's free shipping and you can get 3 free samples. And don't forget to check out their beauty deals online and enter their promo code to get extra product for free. read more

Super helpful when it comes to my finicky skin. They're knowledgeable and know exactly what I need. I also decided to return all my Kat Von D makeup due to her being a crazy antivaxxer and neo nazi. They were more than understanding and not only exchanged those items but worked with me to find an equally great product that works with my skin. read more