I rented a townhouse in the Wellington Townhomes from ODR and lived there four years. We had a…read moregreat experience! They were easy to work with and responsive.

I would like to start by saying they are awful to work with, I was shown a beautiful freshly…read morepainted with new carpet clean rental and was told mine would be the exact same as that one. On move in day the house was filthy and no walls were painted at all. They gave me a credit and was like the owner thought he cleaned it enough.... umm ok. I asked if he would be coming to paint since I wanted it painted they said he said no. Umm ok, when we moved out, I found someone to rent that qualified to take over. They suggested clean the house really good so their turnover was quicker to get him in so I took a entire week to deep clean everything. When I got my deposit back they took money out for a cleaner and to paint the walls, how are you going to charge me for something that should have been done before I even moved in??? I asked for a bill from a cleaning company as proof of the charge and I got some fake looking invoice from their maintenance department wtf? Why is your maintenance department cleaning a house. Also the date on the bill was on the 19th lmfao the guy moved in on the 16th early because they let him. Their communication is the absolute worse they told me they were short staffed to bare with them they would look into it soon and a month later I had to message back mad because it was like the 6th time asking about it. I asked about this in August and it's now end of October and they said the owner decided not to give me my money back for either. If I had money to waist I would get my lawyer to sue them because I have all the messages and pictures of how I got the house and it was notated on my lease when I moved in. If they are charging all their clients for painting and cleaning that move out, then doing neither before the next one moves in they are robbing EVERYONE!!

I've already reviewed this place on Google but I have to review here as a lot of people seem to…read moredislike this place. I rented here from June 2007-June 2010 as I was a nervous young adult moving out on his own for the first time, hours from home. Dealt directly with Paul who was very friendly, kind, and understanding. His father Bill was also a great guy to deal with. Paul showed me a unit but when he called the office to get the paperwork ready, it had been rented. No sweat - the downstairs apartment would be ready in two months so Paul set me up with a temporary (and furnished) townhouse for six weeks prior to my apartment being available. On move-in day for the townhouse, I got stuck in a traffic jam while driving down from Pittsburgh and was going to miss meeting the utility people, but Bill went above and beyond by being there and handling them for me while I was in traffic. While the townhouse needed some work (apparently the previous tenants skipped out on a lease and left a lot of damages) it was quite adequate for the six weeks I needed it. Hell, I was only charged for one bedroom for one month, so it was a great deal. Moving into my new place in August 2007 was a snap. Got my keys, and even Paul could detect how nervous I was being out on my own and helped point me to various activities and organizations in town to meet new people. I lived in two different apartments with Riner, one near EMU for two years and one in Bridgewater for my final year (before moving to Buena Vista). Anytime something went wrong, it was fixed within 24 hours. Washer quit on me - replaced the next morning. Water heater failed - replaced that evening. Dishwasher broke - replaced within an hour! I can't say any more good things about their property maintenance. As far as the deposit goes, most places don't typically like to give back deposits and I realized this in my years of renting. Their deductions were fair and while I didn't get all of my deposit back, I got most of it. You have to do your part. All in all, Paul and Bill were great to deal with and I highly recommend Riner Rentals for renting apartments.

We had a very disappointing experience with Riner Rental Management Company. We were required to…read morepay an application fee, submit extensive documentation, and wait for approval before moving forward. We contacted the property management on August 18th, and completed the application on the 18th and were told that we had to wait for the person who did application to return on the 20th before we could move forward. After we were approved, we were told that we could not place a deposit until we viewed the property and the earliest virtual tour (because we are relocating from the west coast to the east coast and could not do an in person tour) would be August 27th at 1:15pm pst. We were then required to wait six days for a remote virtual tour. During that time, we communicated with representatives through the website's virtual feature and by text message. We were prepared to secure the property as soon as we received approval, but were specifically told that we had to wait until after the viewing to submit a deposit. At the exact time of our scheduled virtual tour, we received a text stating that the property was no longer available. When we contacted the office, we were told the rental was "first come, first serve" and that the application fee would not be refunded. We were told we could use the application for another property they manage. If this is the way tenants are handled during one of the most important events (moving and relocating across country), why would I want to do business with them, it is not safe, smooth or respectful. We had to make adjustments to work schedules to meet their demands and were treated like our time money and energy were an inconvenience.

My family is uprooting to Harrisonburg from Maryland. Sallye helped us find a beautiful home. She…read moremakes the search fun and easy. She spent time with us and didn't try to rush us through showings. We provided her with a few properties that we liked and then she found more. She set up all the appointments and drove us to the locations and described the community. Sallye recommended great restaurants and services and helped us understand the different areas in Harrisonburg. She was honest about the properties we saw and even added to the list when we happened to see a sign posted in a great neighborhood. We had a great experience and found what we wanted within our budget.

We bought our first home with Sallye. She was fair and looked out for our best interests. A great…read moreexperience and someone we would recommend gladly.

I'd posted this on Google Reviews too, but wanted to make sure that it was posted here too, as I do…read morenot feel as though a 1/5 represents the employees at this company. I've had a wonderful experience with Matchbox Realty, specifically thanks to Graham Nelson. He has worked with me and my group to make sure that things in our house are all in order. I especially appreciate his understanding when it comes to issues that arise, as he is more than willing to give you a call to work things out.

After three years of living in a matchbox property, during which she and her roommates kept the…read moreplace clean and better than when they first moved in (Matchbox actually asked them if they could come and take pics for their promotions), they were charged with exhorbitant and greedy fees that not only took their whole deposit, but also required $200 each above and beyond that. For six girls! For things like removing cobwebs! Don't rent with them. Find somewhere else.

My son rented through Mountain Valley Management while he was at JMU. He graduated 4 years ago,…read moreafter which, we moved out of state. Just this summer, they tracked us down by phone at our new home to refund us a security deposit he had left uncollected. Truly great care taken to reunite us with our money. While we rented from them, they were easy to deal with and I do not recall any problems with their service.

DO NOT waste your time with this company. My husband rented from them about 2 years before I moved…read morein, then we were there for another year. The place was basically infested with spider crickets that they wouldn't treat for. Per the bug man that came once a month, "This company is to cheap to let me treat for spider crickets." They also charged us an extra $25 per month for 3 years for a washer and dryer that we didn't even have. Anytime something was broke, it took them days if not weeks to come out and half ass fix it. Also, if you do rent from them, they will take every penny of your security deposit after you move for normal wear and tear for living there. They even charged us to fix problems that were there before my husband even moved in. This is the biggest JOKE of a rental company. Stay away!! If I could give 0 stars I would.

Mike K. told us that our home was 'on the lo9wer' end and said he'd list it 'as low as possible.'…read moreHis demeanor was awful!! Just steer clear from these ppl!

Very disappointing experience with Joanne Knauf of this agency. We attempted to rent a home through…read moreher, and despite all of her kind promises to have everything ready for us, there was one delay after another. For example, she was to oversee the painting of several of the rooms in the house before we moved in and never followed up on it so that on our move-in day only then did she realize the painting hadn't been done. And then she did not remove all of the furniture from the previous renter. not only that, but she continued to try to sell us property on the side, even though we had a contract for the rental and told us not to worry about it if we bought something from her. After about the third delay in the move-in process, we told her that we had decided to find another rental and asked for our deposit back which she refused to do. Even though the house is not ready per the contract terms within 15 days of the move-in she still refused to return our money. In the future, we will choose to do business with more ethical realtors.

Brad Cohen is a knowledgeable realtor with extensive knowledge of the Shenandoah Valley. He…read morecommunicates well and listens! It took me awhile to find the right place and he hung in there with me through it all! A true pleasure to work with!

Brad helped us find our home in the Harrisonburg VA area. He was supportive, attentive, helpful,…read morefriendly, and always available to answer our questions. He focused on our specific needs and showed us the types of houses we were looking for. It was a smooth and stress free process, thanks to him. We highly recommend Brad!

Made the process very quick and easy I wasn't stressed at all. Customer service was very helpful as…read morewell.

I've had such a great experience with Rocktown. Their customer service is always timely, genuine,…read moreand they meet all expectations for solving any concerns I have.

Great place to live, and affordable. Clubhouse does sweet things all the time ,like free food and…read moreevent etc.

I would be very careful when dealing with B.HOM Student Living. They have repeatedly refused to…read morecorrect an incorrect move-out charge, despite multiple attempts to resolve the issue. I have been unable to get a clear answer or resolution from anyone. The lack of communication and unwillingness to correct what appears to be a billing error has been extremely frustrating. I would recommend carefully reviewing your move-out charges and keeping records of all communication with them.