I rented a townhouse in the Wellington Townhomes from ODR and lived there four years. We had a…read moregreat experience! They were easy to work with and responsive.

I would like to start by saying they are awful to work with, I was shown a beautiful freshly…read morepainted with new carpet clean rental and was told mine would be the exact same as that one. On move in day the house was filthy and no walls were painted at all. They gave me a credit and was like the owner thought he cleaned it enough.... umm ok. I asked if he would be coming to paint since I wanted it painted they said he said no. Umm ok, when we moved out, I found someone to rent that qualified to take over. They suggested clean the house really good so their turnover was quicker to get him in so I took a entire week to deep clean everything. When I got my deposit back they took money out for a cleaner and to paint the walls, how are you going to charge me for something that should have been done before I even moved in??? I asked for a bill from a cleaning company as proof of the charge and I got some fake looking invoice from their maintenance department wtf? Why is your maintenance department cleaning a house. Also the date on the bill was on the 19th lmfao the guy moved in on the 16th early because they let him. Their communication is the absolute worse they told me they were short staffed to bare with them they would look into it soon and a month later I had to message back mad because it was like the 6th time asking about it. I asked about this in August and it's now end of October and they said the owner decided not to give me my money back for either. If I had money to waist I would get my lawyer to sue them because I have all the messages and pictures of how I got the house and it was notated on my lease when I moved in. If they are charging all their clients for painting and cleaning that move out, then doing neither before the next one moves in they are robbing EVERYONE!!

I'd give negative stars if I could. They never stop increasing the rent (about 40% increase in 3…read moreyears). They do not respond to emails unless you harass them. Maintenance takes forever and the maintenance guys leave a mess behind them. Tent from anyone other than Riner's Rentals if you can. They really are the worst.

They have done a walk through the apartment twice they know that the ceiling fans don't work…read moreupstairs and they know their is ripes in the laminate flooring in the kitchen since we have been here never fixed water damage from the bathroom upstairs in the ceiling in the kitchen been their since we moved in and we got a non renewal because our neighbor kept calling in and lieing at first it was just that then it was they had numerous calls that's to cover them but not one phone call or email about these calls in ten years that we have been here plus numerous things we have had to wait to have fixed we have kept all of our documents and hope they know painting a house and redoing the carpet goes with the wear and tear after how long we have been here oh and they said they weren't renewing their lease either but she knows someone in their office so it seems their getting to stay so now she is messing with our cars I have her on camera doing it and still saying stuff good for you riner rental you just gave her more room to run her mouth...

My family is uprooting to Harrisonburg from Maryland. Sallye helped us find a beautiful home. She…read moremakes the search fun and easy. She spent time with us and didn't try to rush us through showings. We provided her with a few properties that we liked and then she found more. She set up all the appointments and drove us to the locations and described the community. Sallye recommended great restaurants and services and helped us understand the different areas in Harrisonburg. She was honest about the properties we saw and even added to the list when we happened to see a sign posted in a great neighborhood. We had a great experience and found what we wanted within our budget.

I recently wrote a review and I want to follow up to say that Trobaugh Group has done everything…read morethey can to make things right for us.

I'd posted this on Google Reviews too, but wanted to make sure that it was posted here too, as I do…read morenot feel as though a 1/5 represents the employees at this company. I've had a wonderful experience with Matchbox Realty, specifically thanks to Graham Nelson. He has worked with me and my group to make sure that things in our house are all in order. I especially appreciate his understanding when it comes to issues that arise, as he is more than willing to give you a call to work things out.

Worse property management in Harrisonburg. No way to pay your rent without a convenience fee except…read moreby sending a check to Chantilly. Also terrible record on maintenance, I was left without a shower for over a week once, until I fixed it myself. Was a tenant for over 6 years with nothing but problems. Then once I bought the house they had the utilities, which were in my name, cut off. Matchbox took no responsibility for this, going as far as to outright deny it despite the utility companies telling me what happened. Matchbox's customer service, Kyle, is absolutely useless, as are the supposed management, who are clueless. This company is the epitome of what is wrong with the renting market today and exists solely for the exploitation of the JMU community. They should be ashamed of themselves.

My son rented through Mountain Valley Management while he was at JMU. He graduated 4 years ago,…read moreafter which, we moved out of state. Just this summer, they tracked us down by phone at our new home to refund us a security deposit he had left uncollected. Truly great care taken to reunite us with our money. While we rented from them, they were easy to deal with and I do not recall any problems with their service.

DO NOT waste your time with this company. My husband rented from them about 2 years before I moved…read morein, then we were there for another year. The place was basically infested with spider crickets that they wouldn't treat for. Per the bug man that came once a month, "This company is to cheap to let me treat for spider crickets." They also charged us an extra $25 per month for 3 years for a washer and dryer that we didn't even have. Anytime something was broke, it took them days if not weeks to come out and half ass fix it. Also, if you do rent from them, they will take every penny of your security deposit after you move for normal wear and tear for living there. They even charged us to fix problems that were there before my husband even moved in. This is the biggest JOKE of a rental company. Stay away!! If I could give 0 stars I would.

Mike K. told us that our home was 'on the lo9wer' end and said he'd list it 'as low as possible.'…read moreHis demeanor was awful!! Just steer clear from these ppl!

Very disappointing experience with Joanne Knauf of this agency. We attempted to rent a home through…read moreher, and despite all of her kind promises to have everything ready for us, there was one delay after another. For example, she was to oversee the painting of several of the rooms in the house before we moved in and never followed up on it so that on our move-in day only then did she realize the painting hadn't been done. And then she did not remove all of the furniture from the previous renter. not only that, but she continued to try to sell us property on the side, even though we had a contract for the rental and told us not to worry about it if we bought something from her. After about the third delay in the move-in process, we told her that we had decided to find another rental and asked for our deposit back which she refused to do. Even though the house is not ready per the contract terms within 15 days of the move-in she still refused to return our money. In the future, we will choose to do business with more ethical realtors.

Brad Cohen is a knowledgeable realtor with extensive knowledge of the Shenandoah Valley. He…read morecommunicates well and listens! It took me awhile to find the right place and he hung in there with me through it all! A true pleasure to work with!

Brad helped us find our home in the Harrisonburg VA area. He was supportive, attentive, helpful,…read morefriendly, and always available to answer our questions. He focused on our specific needs and showed us the types of houses we were looking for. It was a smooth and stress free process, thanks to him. We highly recommend Brad!

Made the process very quick and easy I wasn't stressed at all. Customer service was very helpful as…read morewell.

I've had such a great experience with Rocktown. Their customer service is always timely, genuine,…read moreand they meet all expectations for solving any concerns I have.

maintenance guys are legit and always helpful or at least ones i meet. The office management is…read morepretty awful and they make your life so much harder by raising the rent. Well they gotta male money somehow and Northview and Arcadia burned to the ground, it wouldn't be the worse thing in the world.

When I first started living at Northview under the previous management, I had no complaints…read more However things changed when bHom took over. In August of 2023, my upstairs neighbors' apartment had a leak which caused their bathtub to fall through the ceiling of my bathroom. See the pictures below on how my "fixed" tub now looks. We have also had a black mold issue that has been "fixed" several times. These small issues are fine to deal with considering the price of rent. What caused me to finally leave this review was an event that occurred the other night. To preface the story, renovations and cleanings are taking place which the residents were informed via email. In this email, 7a-7p were the hours listed for vendors to come in. On Tuesday, my roomate and I got back to the apartment after leaving at 7pm to 3 unknown males in our apartment. My roomate and I, as young women living alone, did not feel safe or comfortable walking into our apartment with unknown men. After this upsetting situation, my roomate called the office several times and left voicemails (they were never returned). I went to the office the next day during office hours and there was no one there. My roomate finally got a hold of a staff member today just to get told we were overreacting and that there is no guarantee it won't happen again. My roommate then asked if there was anyway to get a 24 hour notice and was told "no". To reiterate, I am not upset about the cleaners or maintenance staff doing their jobs. I am upset that a group of men came into my apartment outside of the hours in the email. This caused me to feel unsafe in the apartment I pay to live in which is unacceptable. Edit from April 2026: Unfortunately Northview was sold again to another large housing company that doesn't care about the quality of apartments or the people living in them. Electric costs have gone up exponentially with no warning. Why am I paying almost $100 for electricity when I work 70 hours a week and am never there? Additionally, our HVAC has been on the fritz and anytime a work order is submitted to fix it, all they do is reset the breaker (which I have already done and apparently the maintenance staff think since I'm a woman, I'm not capable of doing so). The black mold has now spread from just the bathroom to my bedroom and the common area. Parents, please do not let your children live here. Students, while the cheap rent is great you really get what you pay for. LIVE ANYWHERE ELSE!!