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    Matchbox Realty & Management Services

    1.2 (63 reviews)
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    Services - Matchbox Realty & Management Services

    Buyer's agent

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    Property management

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    3 years ago

    Matchbox has gone above & beyond with renovations to our house and they are always extremely responsive and helpful!

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    Review Highlights - Matchbox Realty & Management Services

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    Old Dominion Realty - Broadway, VA Office

    Old Dominion Realty

    (5 reviews)

    I rented a townhouse in the Wellington Townhomes from ODR and lived there four years. We had a…read moregreat experience! They were easy to work with and responsive.

    I would like to start by saying they are awful to work with, I was shown a beautiful freshly…read morepainted with new carpet clean rental and was told mine would be the exact same as that one. On move in day the house was filthy and no walls were painted at all. They gave me a credit and was like the owner thought he cleaned it enough.... umm ok. I asked if he would be coming to paint since I wanted it painted they said he said no. Umm ok, when we moved out, I found someone to rent that qualified to take over. They suggested clean the house really good so their turnover was quicker to get him in so I took a entire week to deep clean everything. When I got my deposit back they took money out for a cleaner and to paint the walls, how are you going to charge me for something that should have been done before I even moved in??? I asked for a bill from a cleaning company as proof of the charge and I got some fake looking invoice from their maintenance department wtf? Why is your maintenance department cleaning a house. Also the date on the bill was on the 19th lmfao the guy moved in on the 16th early because they let him. Their communication is the absolute worse they told me they were short staffed to bare with them they would look into it soon and a month later I had to message back mad because it was like the 6th time asking about it. I asked about this in August and it's now end of October and they said the owner decided not to give me my money back for either. If I had money to waist I would get my lawyer to sue them because I have all the messages and pictures of how I got the house and it was notated on my lease when I moved in. If they are charging all their clients for painting and cleaning that move out, then doing neither before the next one moves in they are robbing EVERYONE!!

    Riner Rentals - Black mold from my bedroom ceiling.

    Riner Rentals

    (32 reviews)

    I've already reviewed this place on Google but I have to review here as a lot of people seem to…read moredislike this place. I rented here from June 2007-June 2010 as I was a nervous young adult moving out on his own for the first time, hours from home. Dealt directly with Paul who was very friendly, kind, and understanding. His father Bill was also a great guy to deal with. Paul showed me a unit but when he called the office to get the paperwork ready, it had been rented. No sweat - the downstairs apartment would be ready in two months so Paul set me up with a temporary (and furnished) townhouse for six weeks prior to my apartment being available. On move-in day for the townhouse, I got stuck in a traffic jam while driving down from Pittsburgh and was going to miss meeting the utility people, but Bill went above and beyond by being there and handling them for me while I was in traffic. While the townhouse needed some work (apparently the previous tenants skipped out on a lease and left a lot of damages) it was quite adequate for the six weeks I needed it. Hell, I was only charged for one bedroom for one month, so it was a great deal. Moving into my new place in August 2007 was a snap. Got my keys, and even Paul could detect how nervous I was being out on my own and helped point me to various activities and organizations in town to meet new people. I lived in two different apartments with Riner, one near EMU for two years and one in Bridgewater for my final year (before moving to Buena Vista). Anytime something went wrong, it was fixed within 24 hours. Washer quit on me - replaced the next morning. Water heater failed - replaced that evening. Dishwasher broke - replaced within an hour! I can't say any more good things about their property maintenance. As far as the deposit goes, most places don't typically like to give back deposits and I realized this in my years of renting. Their deductions were fair and while I didn't get all of my deposit back, I got most of it. You have to do your part. All in all, Paul and Bill were great to deal with and I highly recommend Riner Rentals for renting apartments.

    We had a very disappointing experience with Riner Rental Management Company. We were required to…read morepay an application fee, submit extensive documentation, and wait for approval before moving forward. We contacted the property management on August 18th, and completed the application on the 18th and were told that we had to wait for the person who did application to return on the 20th before we could move forward. After we were approved, we were told that we could not place a deposit until we viewed the property and the earliest virtual tour (because we are relocating from the west coast to the east coast and could not do an in person tour) would be August 27th at 1:15pm pst. We were then required to wait six days for a remote virtual tour. During that time, we communicated with representatives through the website's virtual feature and by text message. We were prepared to secure the property as soon as we received approval, but were specifically told that we had to wait until after the viewing to submit a deposit. At the exact time of our scheduled virtual tour, we received a text stating that the property was no longer available. When we contacted the office, we were told the rental was "first come, first serve" and that the application fee would not be refunded. We were told we could use the application for another property they manage. If this is the way tenants are handled during one of the most important events (moving and relocating across country), why would I want to do business with them, it is not safe, smooth or respectful. We had to make adjustments to work schedules to meet their demands and were treated like our time money and energy were an inconvenience.

    Matchbox Realty & Management Services - realestatesvcs - Updated September 2026

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