I am a customer of Verizon, and I went in the store on Ann Street a few months ago to pay my bill…read more I walked in and there were employees just standing around laughing and talking and no one came up to me and asked if they could help me at all. After several minutes i finally asked if there was someone who would help me and they finally did. The guy that helped was nice and helpful, but to me it's bad manners not to ask a customer when they first walk in the store if they can help. After all, if it wasn't for the customers employees would have no job. Just a word of advice, be nice to your customers please and appreciate them and we'll keep doing business with you. Thank you!

I have traveled to many states and when I have phone issues or questions about my service with…read moreVerizon. I can walk into any store and there always happy to help me, even if it's something simple that I could do on line. Today I wasn't shown the Verizon customer service that I received in the other 35 states. The security guard showed better customer service than the lead solution specialist there. Pretty much had an attitude of (what you want).

I had gotten wrong equipment for home internet when I called the Verizon main number and Andrew…read moreexpertly explained the equipment I needed and upgraded my plan which actually gave me better service plus internet for a minimal amount. Also I was to drop off the wrong equipment at a Verizon office and was not given the best service. Andrew happened to call me back and I mentioned they weren't able to help and he had me return to his location and he had Brent call the 1-800 number and got the wrong equipment credited back, made me a label and had them credit me for the amount I paid for the mistaken equipment. They went above and beyond for me and when I need a new phone they will get my business!

Tell me why I haven't switched carriers? Been a loyal customer for over 30 years, ya think they…read morecare? Limited 5G, slow sporadic service, came into this location intending to get hotspot and unlimited data for my husband. Nope, the rep couldn't even get the service to allow him access to our information. Not a good sign. The technology is so advanced these days, but at times Verizon seems to be laggy and not the self-proclaimed leader in cellular service. We'll be shopping when we return from vacation. C-ya

My husband, my mother and I walked in with my husbands service dog and was refused service. William…read moreproceeded to mock my husband by talking about his disabilities. We will NEVER be back to this store.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

I went in to get my sim card which was inserted wrong and got stuck, removed. They told me it would…read morebe $45 IF they got it out. They proceeded to take my phone into the back and came out 25 minutes later saying there was nothing they could it and that it was stuck. I then went to T-Mobile where they got it out for me for free and truly were concerned with my situation. Simply Mac does not care about anything other than money and I have tried to support this business but I will not be returning. A majority of the staff is friendly and the owner (I assume) is professional, yet nonchalant and unfriendly. Save yourself some time and look into alternative shops before you decide to come here.

THIS PLACE SUCKS!!!!!!!!!…read more I took my laptop here for a battery replacement and they didn't have the part. Fine. I was told they would order it and to come back in a week. I asked if I should leave my laptop with them while we wait and I was instructed not to do so. Fine. I come back in a week, I'm told the manager who orders parts was on vacation last week and just returned on Tuesday, and that I would have to wait another week. Fine. I wait another week. I call just to be told that not only will it be another week, but that things would've been Expedited had I left my laptop at the store. THEY HAVE NO ACTUAL CLUE ON WHEN THE PART WILL ARRIVE. So why do they keep quoting a 'week'????? Poor customer service. Don't waist your time here.