Stephanie is awesome, the dogs always look great after their grooming. The mobile service at my…read morehome is convenient and she is always prompt. I am so glad I found her when my poodle mix was ready for her first grooming last year.

Through the pandemic and even now our pups have been groomed by Wiggles and Wags…read more The owner is purely professional, gentle, and is very much in tune with the needs of the dogs as all times. She utilized PPE to ensure safety and was respectful towards our concerns on all visits until Covid precautions could be lifted. She has always responded when I have questions and is dependable when I have concerns. Her bus is clean and always presentable. Her digital notification and payment system is makes things so much easier than dealing with others. She is highly trained and involved in the dog grooming community. Her expertise in terriers is invaluable as she understands their grooming needs. Our dogs love grooming day. All I have to do is say her name and the dogs go wild!!!!

Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

Wonderfully nice and accommodating service and staff in Glen Burnie MD with a powerhouse of…read moregroomers eager to please and professionally groom my Old English Sheep dog/poodle : Mini Sheepadoodle Winston. He always leaves happy and well groomed. I'm so grateful. The service is in Dezs home set up in the back and easy to find. I don't live close but the drive is worth it and lots of good shopping close-by.

We absolutely love Dez. We began taking our bichon-poo Winston there two years ago. We had adopted…read moreWinston from a family that hadn't taken the best care of him, and he remains very skittish and anxious to this day, three years later. Taking him to Petsmart for grooming always caused massive anxiety, and it would take him a day or two to recover. Our experience with Dez has been fabulous. She runs her business out of her home, and is extremely accommodating to my ever-changing schedule and last minute snafus that tend to arise with a toddler! Dez always hugs Winston and pays attention to him the minute we come in the door. When I pick him up, he's never upset, tail is always wagging, and his haircut always looks wonderful. Dez can decorate your dog's fur with harmless stencils that last until you bathe the dog, and Winston always ends up with an adorable bandana after his visit. I highly, highly recommend Dez. Your dog would sit in a cage at Petsmart for hours before receiving attention. With Dez, your dog is usually finished within 1.5-3 hours and always is given special, one-on-one attention.

Amazing groomer! My Maine Coon had some matted hair and wouldn't let me get the knots out (there…read morewas a lot and I was afraid of hurting him). Laura's Pet Grooming gave me an appointment the next day and I sat there while she removed them- she was amazing!! It didn't take much time and she cleaned up his undercoat and he looks great! A few other groomers told me they'd have to shave him to get the knots out - I'm so thrilled she could do it without shaving. Plus, he didn't even make a whimper when she was removing them. She was very caring, kind, and gentle. She has great prices too (half the price of the other groomers I called). I highly recommend Laura's Pet Grooming!!

My Norwegian Forest Cat, Claude, was REALLY matted. Laura was so patient and calm! We all made it…read moreout alive and didn't even have to call an ambulance!

My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

Absolutely fantastic! I have 5 dogs, little to big and I have difficulty getting around as well as…read morecutting their toenails. Sierra showed up in her vehicle and took one dog at a time. Greeted every one of them and they took to her kind demeanor instantly. Her efforts were stunning and they looked so much better when all was said and done. I am so very grateful, Sierra. Thanks so much for adding us to your schedule. We can't wait to see you next time! Sincerely, Kai and Furballs

We absolutely love Sierra! We've used J&S for a little over a year and we couldn't be more…read morepleased. Sierra is always super accommodating. We have to book well in advance (she fills up fast, that's how awesome she is). On more than one occasion our work schedules changed and she was able to help us out. One time, she even waited 20 min for us to get home to let her in. I love that I can book our appointments online. She has accepted cash, check and Venmo from us. We have two dogs and when we first started booking with her we had three. Two of which were short haired dogs and one long hair. They come out of her truck (recently upgraded to new truck) smelling and looking fantastic. Her rates are EXTREMELY reasonable especially since we don't even have to leave our property. We are talking 5-star, full service at your doorstep. Don't look anywhere else!

Love this place and so will your dog! The staff are kind and always greet you and your dog with a…read moresmile. Somehow, the young lady who collects the dogs at the door knows every dog by first name.. we love this place! Mamba and Theresa

They know the dogs so well. They get the right mix of canines based not just on size and age but…read moretemperament. My dog loves going there. It's an old building and because it's used 24/7/365 I'm sure it needs a deep clean. The smell is strong. But I forgive that easily.