Showroom in the front, outlet in the back. All staff we encountered were friendly but not pushy and…read morelet us do our own thing browsing. You've got to be quick in the outlet if you like something! We found a couch that we liked reasonably well (it wouldn't have been my ideal color but for such a hefty discount from list price we would accent it with colorful pillows and deal), but we wanted to check one other place and also grabbed lunch, which all told took about an hour. Came back and the only couch that was gone was...that one! It wasn't meant to be, obviously, but I couldn't believe how fast that moved. They have lots of options for living room, dining, bedroom and outdoor furniture with a modern aesthetic. Not as big a showroom as the one in Chicago, but the addition of the outlet is a bonus here.

I have been a Room and Board customer for over 25 years. The upholstered furniture, custom…read moreslipcovers, and other furniture have held up beautifully, and are still in use. High quality, well made furniture, all made in the USA. Plus, check out the outlet (Oak Brook) for some good deals.

We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

Worse Customer service!!! Furniture is not well crafted. The Service company is awful. They sell…read moreyou their service package through Servco. You sit on the phone for hours. You wait 2 months for parts shipped to your home wait 3 more weeks to get an appointment for the repairman to come out. To be told they sent the wrong part!!!!!!! Now they say 12 weeks to get the new part. Over 6 month before they can install the controller. In the meantime you cant use the recliner that is stuck in the open position.

penny mustard's furniture's purchase was good, salesperson was helpful and knowledgeable ended up…read morepurchasing around 22k worth of furniture but at the final part of the purchase we also got a montage (mfs)premium complete protection plan for the amount of almost $900, what a complete waste of money we have had a couple of issues with the furniture; first it was a switch that failed for the recliners,took several months for them to figure out how to get the right switch but penny mustard themselves had to take the switch out of a showroom recliner after we had to contact (bbb).now as we are nearing the end of coverage all the backs of the couches have become wobbly and almost unsafe.we filled out all the forms necessary andtook multiple pictures to verify the issues-24 hours later we received a email from montage (mfs) that the issues are considered normal wear and tear??what a total rip-off of customer satisfaction!!!!! word of caution do not buy an extended warranty-it covers nothing!! a lot of wasted money! penny mustard has lost a good customer-

I love Penny Mustard. You get what you pay for ! I love my…read moreFuniture and customer service is also great.

Big Sean was our contact/sales associate and was most patient and more than helpful in answering…read moreany questions we had. Knowledgeable in the topics brought up and a pleasure to work with. The entire team was great.

Wow what scam of a furniture store and total ripoff $ place!!!…read more See attached photographs and prices Service on a Sunday is non-existant to rude. VERY AGGRESSIVE SALEMEN (All men, sadly no women) I tried out on of their sofas to give it a fair chance and it felt like basic motel furniture Just a poor selection and nothing felt modern

We only came to browse around since we've never been here before. The store is big with a good…read moreamount of selection for mattresses, bed sets, couches, recliners, etc. I can't say too much since we didn't make a purchase.

The Dump is a huge store with a mix of older, outdated furniture and some designer pieces. The…read moreprices felt high, especially for items that have clearly been sat on many times. I even saw kids rolling around on the couches and mattresses, which didn't help. Customer service was good. We were greeted and helped right away when we walked in. But for the prices, you might be better off going to Darwin Furniture or Ashley if you're looking for more modern pieces that haven't had as much wear. It's definitely a dump.

We came on a Saturday afternoon for lunch and most parties were celebrating one thing or another. I…read moreimagine the restaurant would be more enjoyable during the summer on the rooftop. There is no kids menu so I ordered the cheapest thing I could find for my small human-Swedish pancakes. I had the lobster roll while hubby had the Aussie steak and eggs. The lobster roll was pretty standard but wasn't amazing. It was small and didn't have any other sides. Service was spotty. We had to ask a few times for water and felt like we were forgotten at times. Let's be real. RH Oak Brook is a beautiful restaurant that is mostly for the vibes.

My husband and I visited last Saturday to celebrate a special holiday, and I want to start by…read moresaying the ambience is truly an 11/10. This restaurant is absolutely beautiful. The solarium atmosphere is stunning, the fountain is charming, and the greenery is lush and thoughtfully curated. From a design and aesthetic standpoint, it's incredible -- easily one of the most visually appealing dining spaces I've been in. The food was... good, but uneven. We started with the cheese and fruit platter, which was delicious and well done. The Caesar salad, however, missed the mark for me. And not because of the dressing -- it actually seemed like the lettuce had been freshly washed (which I appreciate), but it was still holding a lot of residual moisture. Unfortunately, that excess water diluted the Caesar dressing and left the salad soggy. That said, the croutons were to die for -- and that's saying something, because I usually hate croutons. For entrées, my husband ordered the salmon and I had the lobster roll. The lobster roll was excellent -- fresh, flavorful, and adding the caviar was the perfect touch. The salmon was cooked perfectly and tasted good, but it was nothing memorable. To be completely honest, it felt like something I could (and likely have) made at home. Well executed, just not special. Where the experience really fell apart for us was the service. Our server was absent for much of the meal and rarely checked back in. After we finished our entrées, he returned to clear the plates and apologized, explaining that he had been speaking with his manager. While that could be true, I spent many years working in the food service industry, and it's hard for me to understand why a manager would pull a server away from an active table for a prolonged conversation. Maybe that's what happened -- but regardless, it was a significant miss. Between the soggy salad, the standard salmon, and the spotty table service, I don't think we'll be returning. There are simply too many other places where a $200+ dinner feels more justified and better executed. I truly wanted to love this place -- the setting alone almost won me over -- but unfortunately, the overall experience didn't live up to the atmosphere.

My heart was soo happy walking into this World Marjet and finding Ube Honolulu Cookies! Besides…read morethat I love the variety in the food section and spend the majority of time here. I also like the unique finds in clothing, accessories and housewares. The variety is greater than what we have in the city, so I am happy to stop by when in the area.

Where in the world are all the World Markets? It was nice to encounter one in the wild, and I went…read morein, hoping to find scores of valentine decor, red hearts, and red roses. Well I wasn't struck by cupids arrow, as it seemed very empty and lackluster with much of the VDay items picked over. Sad. I left without purchasing anything. (And if you know me, I always buy something)

I met sales associate Jane at Oakbrook Arhaus in April. I was planning to make a large purchase…read more(sectional, counter stools, sofa table and a bed frame) and went to see the items in person. I wanted to apply for the Arhaus credit card (zero interest and earn rewards) BUT I didn't want to wait for approval and miss the big sale. Jane suggested we place the order to lock in the sale prices. She told me to call her direct once I'm approved for the arhaus card. She would then transfer the charge from my American Express to the arhaus card. Fast forward. I'm approved. Call Jane. She was able to refund my card and put the entire purchase on my new Arhaus card within minutes. I also changed my mind on a fabric and Jane...to the rescue. Online ordering is convenient but ordering through a sales associate (especially a really knowledgeable and helpful one like Jane) is highly recommended. Jane and I have communicated over 10 times in the past few weeks. She couldn't have been more helpful. If you're looking for a personal experience while purchasing furniture go see Jane at Arhaus Oakbrook!!

Walked around for approximately 20 minutes and no one greeted me or offered me help. There were at…read moreleast 8-10 people working there just sitting at their desks. Very rude and unprofessional.

Not only are their products not quality, their customer service is not kind or helpful…read more We purchased a dining set in April of 2022 and by October of 2022, one of the chairs had cracked underneath with about 90 hours of standard use. They have not been able to offer a replacement chair or parts, and have only offered us to buy 4 new chairs at a cost of $172 plus shipping. They do not stand behind their products.

I purchased a Queen Day Bed for my son, who's been quite ill…read more He had been sleeping on the mattress until I was able to make arrangements to pick up the item. It's difficult getting out due to his current state. I rented the truck and picked it up in Aurora. There were 4 pieces in all. My son's apartment is not easily accessible, several flights of stairs to carry up the bed, just to get to the elevator! Did I mention I'm a Grandma! This was not an easy task, but I managed it. When I opened up the first box, the right side arm was covered in MOLD! when I notified Baxton, rather then them coming to get it and bring a replacement, they expect me to rent another truck and bring it back! HORRIBLE CUSTOMER SERVICE

The ONLY reason why I shop at this location is because it's the closest location to my house. It…read moreseems like most of the employee's here are very rude and unprofessional. I would not recommend this location. Just standing around by the register chatting about their personal lives. No assistance to help out the customers. Poor customer service skills. Lack of communication. Terrible

So I got here at 8:55 pm on a sunday because I had to get some ibuprofen for my wife wasn't feeling…read morewell. They had already locked the doors when they close at 9. As the manager let a customer out I mention to him that I guess my clock must be broken because I have 8:55 and you guys close at 9 and he said I guess so. Even after I said I just wanted to get some ibuprofen real quick for my wife it still didn't seem to bother him and he just said he has to get his cashier out of here. But it's kind of funny he was outside doing something or smoking but when he see me pull up in my red truck he made sure he locked the door before I got to the door. I had a choice in my time to either go to Dollar Tree or Big Lots and I chose Big Lots and now I can't go to either one because it's past 9. I know it's my fault and I should have probably tried to get here earlier but according to Time Wise I still had time to just get in and grab what I needed but apparently this store does not value customer service so I will be shopping elsewhere from now on. One night the Lord spoke to Paul in a vision and told him, "Don't be afraid! Speak out! Don't be silent! For I am with you, and no one will attack and harm you, for many people in this city belong to me."" https://ref.ly/Ac18.8-10 via the Logos Bible Android app.