I have been a Room and Board customer for over 25 years. The upholstered furniture, custom…read moreslipcovers, and other furniture have held up beautifully, and are still in use. High quality, well made furniture, all made in the USA. Plus, check out the outlet (Oak Brook) for some good deals.

We love Room & Board furniture. Every room on our house has pieces from this or the SF store. We…read moredon't get tired of it, the design and quality are great. Service is unparalleled. I am not affiliated, I just like good, solid design furniture that lasts.

We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

If I could give ZERO stars I would!!…read more DONT EVER BUY FURNITURE FROM HERE!! The customer service is horrible!! We purchased a recliner sectional about a year ago and need parts replaced. The Velcro on the back of the sofa meant for hiding the wire connections and keeping them protected is defective and doesn't stay intact. This led to electrical components no longer working and making the couch completely useless. Now we cannot recline any of the pieces. We purchased the "VIP protection plan" when we bought the couch. We were told by our sales person, Fikrat, that if anything is defective or breaks they will replace it with a new piece. We were also told that it will cover any type of defects or pet damage. Well that was a lie!! We filed a back at the beginning of September and it was immediately denied!! After fighting back and forth with customer service and servepro (the insurance company) we got them to agree and send one of their "certified technicians" out so they could evaluate. We were then ignored for awhile, no communication whatsoever about parts having to be ordered. When we called to follow up, we were told the parts had been ordered and they would let us know the ETA. Well they never did and we had to reach out again multiple times. I was told multiple times though multiple phone calls that they would get back in contact with me to update me and never once did they. We just kept being told, "the parts were ordered. We will call you back in a day or so to let you know the ETA" and then we would never receive a call back. Turns out the parts were never ordered until 10/31 (almost 2 months after the claim was filed) due to "confusion as to which parts needed to be ordered." However, was assured it was a "certified technician" that evaluated the couch so why such the confusion on what was needed to be ordered?! Their "VIP warranty experience is trash" now I'm being told that the parts to repair the sofa will not arrive to me until March of 2026!! Then I have to schedule an appointment for them to send someone out to repair it. So we're going to be going on probably 7+ months without having a working couch!! I've called servepro and Steinhafels customer service multiple times. The girl I spoke with yesterday was extremely rude and refused to let me speak with a manager!! The sales guy, Fikrat, completely ignores our attempts to reach out for assistance (he has read notifications on his texts and they are read and blatantly ignored). Do yourself a favor and save yourself from the headache, hassle and regret and go somewhere else. We paid over $6,000 for this sofa that was defective basically to begin with because of the Velcro issue!!

penny mustard's furniture's purchase was good, salesperson was helpful and knowledgeable ended up…read morepurchasing around 22k worth of furniture but at the final part of the purchase we also got a montage (mfs)premium complete protection plan for the amount of almost $900, what a complete waste of money we have had a couple of issues with the furniture; first it was a switch that failed for the recliners,took several months for them to figure out how to get the right switch but penny mustard themselves had to take the switch out of a showroom recliner after we had to contact (bbb).now as we are nearing the end of coverage all the backs of the couches have become wobbly and almost unsafe.we filled out all the forms necessary andtook multiple pictures to verify the issues-24 hours later we received a email from montage (mfs) that the issues are considered normal wear and tear??what a total rip-off of customer satisfaction!!!!! word of caution do not buy an extended warranty-it covers nothing!! a lot of wasted money! penny mustard has lost a good customer-

I love Penny Mustard. You get what you pay for ! I love my…read moreFuniture and customer service is also great.

Big Sean , yes that's his name, was awesome he helped us get the best value for what we were…read morelooking for.. He was very knowledgeable, and explained everything to in detail. We want to thank him for his service and his patience. I would recommend this store to everyone.

Big Sean was our contact/sales associate and was most patient and more than helpful in answering…read moreany questions we had. Knowledgeable in the topics brought up and a pleasure to work with. The entire team was great.

We only came to browse around since we've never been here before. The store is big with a good…read moreamount of selection for mattresses, bed sets, couches, recliners, etc. I can't say too much since we didn't make a purchase.

The Dump is a huge store with a mix of older, outdated furniture and some designer pieces. The…read moreprices felt high, especially for items that have clearly been sat on many times. I even saw kids rolling around on the couches and mattresses, which didn't help. Customer service was good. We were greeted and helped right away when we walked in. But for the prices, you might be better off going to Darwin Furniture or Ashley if you're looking for more modern pieces that haven't had as much wear. It's definitely a dump.

It is a great furniture store!…read more And I am so happy to setup my first home with all the furnitures bought from them. They are so patient , and helped to show me the great value stuffs for each item of my furnitures. And great service when they delivered and setup every single piece of the furniture in my place. Thanks very much.

I received exceptional customer service with great pricing and value, I highly recommend you visit…read moreto the store, you won't be sorry...... I'm confident you'll find what your looking for! Best Wishes, Kim

Came here for the first time and absolutely loved it! Drinks, food, dessert, EVERYTHING!!!read more

We came on a Saturday afternoon for lunch and most parties were celebrating one thing or another. I…read moreimagine the restaurant would be more enjoyable during the summer on the rooftop. There is no kids menu so I ordered the cheapest thing I could find for my small human-Swedish pancakes. I had the lobster roll while hubby had the Aussie steak and eggs. The lobster roll was pretty standard but wasn't amazing. It was small and didn't have any other sides. Service was spotty. We had to ask a few times for water and felt like we were forgotten at times. Let's be real. RH Oak Brook is a beautiful restaurant that is mostly for the vibes.

My heart was soo happy walking into this World Marjet and finding Ube Honolulu Cookies! Besides…read morethat I love the variety in the food section and spend the majority of time here. I also like the unique finds in clothing, accessories and housewares. The variety is greater than what we have in the city, so I am happy to stop by when in the area.

Where in the world are all the World Markets? It was nice to encounter one in the wild, and I went…read morein, hoping to find scores of valentine decor, red hearts, and red roses. Well I wasn't struck by cupids arrow, as it seemed very empty and lackluster with much of the VDay items picked over. Sad. I left without purchasing anything. (And if you know me, I always buy something)

I met sales associate Jane at Oakbrook Arhaus in April. I was planning to make a large purchase…read more(sectional, counter stools, sofa table and a bed frame) and went to see the items in person. I wanted to apply for the Arhaus credit card (zero interest and earn rewards) BUT I didn't want to wait for approval and miss the big sale. Jane suggested we place the order to lock in the sale prices. She told me to call her direct once I'm approved for the arhaus card. She would then transfer the charge from my American Express to the arhaus card. Fast forward. I'm approved. Call Jane. She was able to refund my card and put the entire purchase on my new Arhaus card within minutes. I also changed my mind on a fabric and Jane...to the rescue. Online ordering is convenient but ordering through a sales associate (especially a really knowledgeable and helpful one like Jane) is highly recommended. Jane and I have communicated over 10 times in the past few weeks. She couldn't have been more helpful. If you're looking for a personal experience while purchasing furniture go see Jane at Arhaus Oakbrook!!

Walked around for approximately 20 minutes and no one greeted me or offered me help. There were at…read moreleast 8-10 people working there just sitting at their desks. Very rude and unprofessional.

Not only are their products not quality, their customer service is not kind or helpful…read more We purchased a dining set in April of 2022 and by October of 2022, one of the chairs had cracked underneath with about 90 hours of standard use. They have not been able to offer a replacement chair or parts, and have only offered us to buy 4 new chairs at a cost of $172 plus shipping. They do not stand behind their products.

I purchased a Queen Day Bed for my son, who's been quite ill…read more He had been sleeping on the mattress until I was able to make arrangements to pick up the item. It's difficult getting out due to his current state. I rented the truck and picked it up in Aurora. There were 4 pieces in all. My son's apartment is not easily accessible, several flights of stairs to carry up the bed, just to get to the elevator! Did I mention I'm a Grandma! This was not an easy task, but I managed it. When I opened up the first box, the right side arm was covered in MOLD! when I notified Baxton, rather then them coming to get it and bring a replacement, they expect me to rent another truck and bring it back! HORRIBLE CUSTOMER SERVICE