Great selection! Lines can be long, but move quickly…read more One thing about this location is the parking lot tends to be packed. Watch out for people speeding through the lot and aggressive drivers.

Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

I am writing to formally report a very distressing experience I had today at your Oakbrook Macy's…read morelocation. I initially came into the store to return a pair of shoes, which went smoothly. While in the store, I decided to purchase a men's cologne as a birthday gift for my fiancé. When I proceeded to check out, I asked the associate to look up my Macy's credit card account, as I typically do. My transaction was declined, and I was told it was due to an issue with my identification. I explained that I recently upgraded to a Real ID and was issued a temporary paper ID by the DMV, which is valid and contains the same information as my previous ID. Instead of receiving assistance in resolving the issue: * I was told I had to call customer service myself. * I spent approximately 1 hour and 30 minutes on the phone trying to resolve the issue while standing in the store. * The transaction was retried but declined again. * I felt a lack of support and empathy during the process. This situation became extremely embarrassing, as I was left standing at the register for an extended period. I felt as though other customers and staff were watching and judging the situation, which made me feel uncomfortable and humiliated. While one associate eventually attempted to help by suggesting another call, the overall experience lacked proper customer care, discretion, and support. I am requesting: 1. A review of how situations like this are handled in-store. 2. Additional training for staff on assisting customers with credit card issues. 3. Better coordination between store associates and credit services to avoid placing the burden entirely on the customer. 4. Follow-up regarding how this situation will be improved moving forward. I have been a loyal Macy's customer and was very disappointed by how this situation was handled.

Opened a Macys credit card and i never received the 30% discount off first purchase. Spoke with…read morethem and not resolved. Closing account and not shopping at Macys anymore.

From a Marshall Field/Nordstrom's Family…read more Von Maur beats them both. Customer Service and Care are their specialty. Had a return/exchange in the Shoe Department. The Lady that helped me could not have been nicer or worked harder. This is my favorite store. Go see for yourself

If Yorktown is a 5 then Charlestowne is a 6++. Reminiscent of Marshall Fields in its prime. A…read moregenteel department store with elegant ambiance. More affordable than Saks Stiff Avenue & Needless-Markups, pricier than heretic Macy's or Kohl's. Since I haven't stepped foot in Oak Brook's Nordstrom in decades, perhaps equivalent? Salespeople are more friendly and helpful than pushy or judgmental. In February, was delighted to find a good selection of lingerie for a bridal shower trousseau--unsure if that depth is kept year-round or strictly due to Valentines. As far as the unkind review regarding the assortment: being well dressed will never go out of fashion; however, if you are looking for something trendy, you may have to shop elsewhere. Adeiu.

Been coming here throughout many years, making the trek from the far south suburbs :-)…read more Always great customer service. Family likes the selection, easy returns and account benefits. Great outside mall for food, fun and other shopping. Parking garage near Nordstrom is great. You can usually find me with other "guys" sitting on the chairs next to the escalators. :-)

You never know who you are buying from! You'd expect an upscale, overpriced establishment like…read moreNordstrom would hire only the best to guide you in your purchase. Unfortunately, one of the employees who sells shoes at Oakbrook Nordstrom should be in court & then jail for verbal assault, harassment, & bullying! The guy wears glasses, is overweight, short, & balding. He & his other short, bald friend at Lifetime Gym have bulled me several times; OBPD has multiple reports on file about these guys as does Lifetime. They have made my life at the gym a living hell as they have also recruited their other gym friends to bully me. This guy who sells shoes has come up to me at Viola, while I'm having dinner, and continued to harass me outside the gym. I suspect both he and his friends are insecure about their appearance & take it out on someone who is not insecure. I also happen to be bronze and tan, and I suspect racism is at play as well. Being a brain doctor I can say with assurance that his smoking and alcohol addictions, which are on full display at the gym and Viola, have made his frontal lobes less likely to put the breaks on his emotional, limbic brain that likes to lash out when insecurities surface. Does Nordstrom do criminal background checks? Maybe run your background checks annually; you seem to have missed this belligerent, uncouth, bully!!

From the moment I stepped into the store the great customer service started for me in this store! I…read moremet Barbara who pointed me in the direction that I needed to go. Barbara gave me a few options in her store that worked well‼ Thank God for the friendliness, professionalism and care that Nathaly delivered‼ I normally shop at another store however, the way Nathaly and Barbara serves me I might have to come here more often‼ This store has really good selections, value, quality as well as outstanding customer care‼

Should be a world record for how slow the staff are. Worst one by far. Zero urgency to check out…read morecustomers

No issues with shopping here. Yes it's high end but if you can get a sale it can be worth it. It's…read moreright at the end of the mall and easy parking right by entrance.

My all time fave store! Great locale service and selection. Staff very attentive and it smells…read moreabsolutely amazing in this store!

I usually come from Chicago to the burbs to knockout shopping in one area. This strip mall that…read moreUncharted is located in meets this need. I happily stumbled upon Uncharted as I ventured the strip. At first I was rather overwhelmed and had sensory overload from al the cuteness, but quickly became familiar with the store after doing an initial walk thru. They have a nice selection of clothes and carefully curated items. I appreciate the variety and can see my wallet hurting if I brought my teen and tweenage girls. Last but not least, they had the Swedish gummy pop up selling at a great price. You bet I took advantage of that! I will definitely come back with my girls and maybe a mom's only shopping trip.

It's always a promising sign when customers are waiting outside the door for the store to open…read more Unless they have pitchforks and torches of course. No, it was a couple of moms and their tweenish daughters, and for a moment I thought, this store isn't for me. They pulled on the locked door a few times, and when it finally opened, I made my way into the store, along with a few other people. It was a store for me, and them, and you and your friends. Uncharted is a very nice gift store, and larger inside than you expect. There were candles, housewares, cards, clothes, toys, jewelry, candy, men's gifts, and more. It's an updated and more trendy Hallmark store. The staff were very nice, and asked me to join their rewards club. I declined, as this location is a little far for me. I did purchase a cute scratch-off artpad for a gift and some pretty notecards.

If you're coming to this place expecting a typical Nordstrom experience, you're in the wrong place…read more This is where Nordstrom, Nordstrom Rack returns and overstock go for their absolute final markdown, and it is a treasure hunt adventure! Everything is sold "as-is" and all sales are final. A lot of the items are returns so you should check for stains, holes or broken zippers before checking out. Overall, if you are patient, get adrenaline rushes for some chaos, you can come out of here with some good designer finds.

I gave it a one star just because the manager was friendly and helpful! Otherwise, it will be all…read moreZERO. Don't expect to be treated nicely like at Nordstrom or Nordstrom Rack. Their stuff might be from Nordstrom, but the staff's rudeness is way beyond. After an hour of searching for the vow renewal dress, I finally found "the one", but the worst part was there was no tag. One of their policies is no tag, no sale, but I thought it should be a simple fix. The fitting room staff said the process of getting a new tag could take a day or two, which might not be the case at other retailers. Normally, it would take just a minute or two, even at stores like Savers or Goodwill. She also refused to call the manager to meet me, saying there was no point because the manager would go through the same process anyway. She suggested I wander around to find him. I decided to walk away toward the front store and stopped to ask two young staff working in the pants and shoes sections to call the manager for me. They said they couldn't find the manager nearby, so they called another staff member to call him. Finally, I was able to speak with Alex, the manager. I was on the verge of tears because I was upset and stressed. This store is like a thrift store--if you don't get the item that day, you might not find it again because they don't have the same inventory as a retail store. As I mentioned, it took me over an hour to find this dress. I explained the situation to Alex, including how much time I spent, the importance of finally finding the one dress that you and your spouse love, the stress of potentially losing it and not being able to find it again if I had to wait a day to come back--especially since they have no hold policy. I was crying while talking to him, and he said he would see what he could do and walked to the back office. While waiting for the manager, I overheard giggling and mocking sounds from the two young staff I had asked for help earlier. When I turned around, they stopped but still giggled in my direction. I caught one of them pretending to cry. I approached them and took this as a teaching/ learning opportunity. I asked if they were making fun of me, and they denied it. Then I told them I saw that they mocked me crying. One girl said she asked her friend if I was crying, and her friend said yes--that's all. I told them that wasn't right because I had seen it happen quickly enough. As a teacher, I explained that that's not very nice, and they shouldn't do that to anyone because it's unkind and mean. I also told them that I believe the world should be about treating people with respect and kindness, which is one of the most important things these days. I spoke to them respectfully and calmly, without causing a scene, since they already looked embarrassed. The other staff members stepped in and asked what happened, so I explained. They moved the two young staff to different sections. However, none of them apologized. Alex returned and was able to put the tag on without any issues. He then quickly walked away, so I didn't get a chance to express my concerns. But at that moment, I was just so happy to have my dress that I chose to walk away from the stressful situation instead of letting it ruin my day. Lastly, the cashiers--maybe they're having a bad day--none of them smiled or greeted me. When I asked questions, they just brushed me off. I've never written such a long review before, but I hope the company or someone higher up sees this so they can improve the store environment and customer experience. In a world where you can be anything, be kind! That's all. P.S. Would I go back again? Maybe, because there are so many good finds with great value there. But I might have to wait a while because of what I just experienced.

Tell the Starbucks in your store that not allowing pre-orders makes them like any other coffee…read moreshop. I appreciate that you want the Starbucks to drive business to Target but it's not like anyone is going to shop and get in line to pay while their coffee is getting prepared--really. Now as for Target--I've always found this store to be clean and well stocked with friendly staff.

Was staying at the neighboring Westin hotel and was in dire need of medicine, and given its…read moreproximity, I reluctantly made my way to this Target one evening. While I was only after medicine, I wandered around as one normally does. The store was overstocked with goods everywhere in several areas, and then empty shelves in others. I was also surprised at how dirty the floors seemed to be, not only with stains, but debris. Definitely not the Target of the past. I got my medicine and headed to check out, where several of the self-check machines were down. I popped over the one cashier and wish I would have stayed in self-check. She was checking her phone during the transaction, which is absolutely wild to me. Overall, hate to see the brand in the shape it is in, but with stores running and looking like this one, I can see a glimpse into why. Not that I am in Lombard often, but when I am, I will look elsewhere.

Massive variety, shoes, kitchen, clothing, athletic, accessories, furniture, gifts, electronics,…read moreand much more, mostly predictable annoying generic brands but here and there some quality items. I don't get the rewards program at all, have entered my number for years without any actual reward. Value is above average, staff is friendly, checkout is fast enough, and there's something I need most times I visit.

I stopped in for a specific item, but they didn't have anything in my size- which is not an unusual…read moresize- but the selection was so limited and no staff were on the floor to help. It's hard to find sections in general as this place is set up like a warehouse. I had to squint and just wander to ty to find what I needed. They need to divide up sections and label everything better. Toy selection looked great initially and I was excited to pick up some stuff for work- discounted toys & books, hurrah!- but as I got closer I could see nearly every item was plastic! No high-quality toys, games or crafts. Just loads of cheap stuff. There were a few books I'd buy, but that's it. Only one small bookshelf of kids books that I could see. I left without buying anything.