Limited items still available with price cuts. Restrooms are non op. On all floors head inside mall for facilities. Elevator in working condition, escalator is non op. 3rd floor has mattresses, recliners, office chairs and as is items but very limited. First floor is the main showroom. Couches, recliners, massage chairs, dining and living room sets, beds, accent chairs, tables. Service was helpful. Located at the Tyler mall on the west side of mall off Tyler St. read more

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Screw this place and all the crooks that work there. If only I had seen all these reviews before buying anything. After spending $6000 on furniture, I expect the bare minimum of delivering what is promised. 12/2025 I buy a dining table, 6 chairs, a tempurpedic mattress and base, all floor model pieces as the store is closing down (now I see why). I am told that the table will be detailed before it is sent out. The shipment arrives and the chip on the table is still there, untouched. Fine, if that was my only complaint, I would have let it go. Instead there is a HUGE stain on the mattress cover, the zipper to the mattress cover is broken, a metal bar is missing and they did not deliver the remote to the mattress base. Fast forward several calls and promises of someone delivering or shipping, they deliver the bar...no technician to fix the table and still no remote. Several more calls later they say they can't do anything about the table or the mattress pad. At this point I don't care anymore, I just need the remote. I had to physically go down there and get the remote and these SOBs hand me the remote and say it's easy to program, here you go. I'm not even convinced it's the right remote. Absolutely not worth the time or money. Crooks=Amer, Maria, Gabriel, Sayed. Stay away from this one and all their sister locations. read more

This place is a sorry replacement for Nordstrom. It's super sexist and non-inclusive. Their mother's room only has a changing table and they took out the seats so you can breast-feed. It looks like they're in the middle of construction... but they're not. read more

we bought a sofa from this place and we spent roughly about $6000. The arm of the sofa is cracked. We called them but they do not want to replace with one that is not cracked. STAY AWAY FROM THIS PLACE. Do not conduct business. Rip offs read more

Bought some furniture a few years ago called about the furniture We spent over $6000 on furniture and we called about the came off a table and they told us there's nothing they can do. I recommend not buying nothing from them. They are rip off. read more

Great selection, 3 floors of beautiful furniture. Mo was helpful and gave me similar options of items that I was looking for. -1 star for some sales people that weren't as attentive. read more

Very happy with the Michael Amini chairs we got and Thank you Amir for all your help throughout the process and for your patience.

Awesome store, was able to get a massage while browsing for furniture, didn't end up buying because I'm still in the process of moving. The salesman were helpful and checked in with me but gave me my space and didn't follow me around. read more

Beautiful store, walked in with no intention in buying but the help we received by our salesmen and the management was unmatchable in any other furniture store we went to, they have a wide variety of a selection to choose from. read more

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Purchase was made in October and salesperson Maria is great she is extremely patient and very accommodating. Don't be fooled though once you select what you want they will deliver damaged furniture and then after reporting it and following instructions by taking pictures etc, they send out a person to see what is damaged and what they can fix. Once they see it can't be fixed they promise they will get a replacement or fix the fabric. Two months later I check in because I never heard back from them, all of the sudden the fabric is no longer available and they can't replace the furniture pieces. I purchased a U-Shape velvet grey sofa. It arrived with the black covering on the bottom torn (that got fixed) several areas on the sofa was damaged it seemed as if they crammed a bunch a furniture in the truck for deliveries and they were not careful so it damaged the fabric and in some areas it was torn. They offered a $300 credit for a in-store purchase oh and of course they asked me not put in a review of my experience. I think not! Nothing in that store is cheap and I've been waiting for a resolution. I will never go there again. Manager would not leave a message to continued reached out to fix the issue or for a resolution. I would have to communicate through the salesperson. All of this to say Don't go here! Go to a big chain store where they will have liability and accountability for their damagedfurniture. read more

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BIGGEST SCAMMERS EVER!! 3 out of 4 pieces are defected/ broken/ stained. Been trying to resolve this for 3 months with no luck, they don't get back to you, they don't offer a replacement, or even a small discount. They play with wording so make sure not to sign on anything. They don't install or even uncover the items for you to inspect, yet they state in their policy that any damage has to be reported immediately, god knows how is this gonna happen, oh btw even if you report damage immediately, they play dumb and ask you to contact customer service. they deliver late at night with no delivery notice. what you see in the showroom is totally different from what you receive. read more

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Worse place to buy furniture won't do business with this furniture store I canceled within less than 24 hours they said they're gonna call me back never called me back I have a finance company telling me that I'm late on my payment three months after I never received or picked up the furniture read more

Been here several times. As I walked in employees look up but don't bother to say hello . All I see is several employees on their phone . Some items are not priced . I didn't want to bother asking as they seem very engage on their phone . Never came over to see if we needed help . read more

Salesperson told us they will check everything before they ship the sofa. However, one recliner chair didn't work when the sectional sofa arrived. After contacted service again, the replacement came, but the replacement didn't work either. Also we found out one corner piece leather has broken. We tried to contact the customer service again and again; however, they never responded. That's a $3k leather sectional sofa! We are really disappointed! read more

The sales rep Robert was great but this will be the last time I will use this company. The delivery company is a third party and beware the guys who deliver your furniture they don't speak any English. Nothing against people who don't speak English but when your in a stressful situation and can't communicate it's a problem. There was no warning from the company about the delivery drivers not able to communicate effectively. read more

Located in Galleria at Tyler. Plenty of parking. Their store has three levels. We wanted to check out their furniture to see if there's anything that caught our eye, but unfortunately nothing did. There was a friendly sales person who asked if we had any questions, but we didn't have any. I guess the item that did catch my eye was the (fake) cherry blossom tree in a pot. My hubby wasn't too impressed. LOL read more

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I'm not one to ever leave reviews, but I have nothing but good things to say about this store!! I was recommended here by a friend and as soon as I walked in I was pleasantly surprised by the BEAUTIFUL selection of merchandise that they have. All 3 floors are full with beautiful items that I've honestly never seen at any other furniture place i've been at. The service was also excellent, my salesman and the manager we're friendly and helpful. I love that they had so much product knowledge! I can't wait to receive my items!! read more

I purchased a furniture set on 05/27/2024, and it was delivered two weeks later. Upon delivery, I noticed blemishes and damages on three dining chairs and the expensive dining table. I contacted customer service and was assured that a technician would be sent to assess whether the issues could be resolved. The technician inspected the damaged items and informed me that the defects were irreparable. He recommended replacing the three chairs and the table. When I followed up with customer service (the claims department), I was told that the damaged items would need to be collected first, and only then would the replacements be delivered, which would take an additional two weeks. Although this seemed inconvenient, I agreed to the process. The three chairs and table were picked up, leaving me without a dining set. After two weeks and several follow-up calls, I received the same three chairs that had been taken away, along with a table pieced together from two (maybe more) different tables--not a new replacement as promised. The photos clearly show this. I called the claims department again to express my frustration and asked why I was misled. They admitted it was a "mistake" and assured me that the chairs and table would be exchanged as initially promised within the next two weeks. Although upset, I agreed to this resolution. After a few weeks, I received three new chairs, but no table. The table was the most expensive item ($5,499) in the order, and when I inquired about its status, the claims department started to drag their feet. Each time I called, they claimed they were "working on having the damaged table fixed," despite my repeated insistence that I paid for a new table and expected nothing less--not a salvaged piece cobbled together from returned items. As of the end of August 2024, I am still waiting for a resolution. I am deeply disappointed with my experience with this business and how they treat their customers. read more

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Gracias a mi tocayo Roberto !! Su servicio fue totalmente profesional y es el único que habla español en la tienda y me pudo contestar todas mis preguntas si usted habla español pregúnte por el. Le puede explicar todo el proceso en referencia a el financiamiento y si quiere saber más del producto Esto fue lo que a mi esposa le gustó y los dos estamos felices de que alguien hable español en la tienda . Agradecidos con el equipo que tienen read more

Furniture City - Furniture Stores Near Me - Riverside, California

Received a nearly $5,000 couch in February 2023. TWO of the three recliner motors broke within a month. NO ability to contact anyone so I walked back into the store and spoke with Gus who arranged for a repairman to visit my home 6/23/2023. The repairman photo'd the tags and one of the broken motors. 1.5 months later I received a call asked for a photo of the tags again so they can order the motor. Keep in mind that I have received these same calls since March 2023. They can't ever locate a motor. I took it upon myself to locate the manufacturer in Vietnam. I called and spoke with a perfect english speaking rep who after a bit of checking told me that they don't use that manufacturer any longer due to this very issue. Summary: There are no motors to obtain-the furniture is permanently broken. I emailed the Chinese manufacturer of the motor and was told they 'might have' some in 3 to 6 months but do not stock it. The bottom line is that Furniture City is very deceptive to shirk coming up with a solution. EVERY single person that I have spoken with is no longer with the company. The customer service manager, of which there have been 2 during this journey immediately hangs up their line when anyone tries to call it. Customer service reps? They never answer the phone. I tried (again) calling their line at 3 different stores and it always says 8 waiting, 7 waiting to your next in line and the call is never answered. I surmise they have put all of their lines on hold. Walk into the store? Very nice Manager Gus at least tried to get a repairman over to inspect the furniture and confirm what I already knew. NO parts. Is this Furniture City's fault? They declare it to be a supply chain problem. The manufacturer confirms they don't have plans to stock the parts. Given the disparity of stories I'd say Furniture City never contacted anyone to solve the problem. I gave them another chance. Just send me the distributors information and I would take the project over. The Customer Service manager quit or was terminated. The two salesperson I worked with? Both quit. I surmise now that Furniture City is incompetent or deceptive. I believe its both. What do you think internet? read more

Don't go to the store. They will lie to you. I called them and was texting the salesman. Sebastian about a power lift recliner for my father. He stated they had several in stock. He even went so far as to text me seven pictures of recliners. When I showed up the next day, none of the recliners from the pictures were the lift type. He knew they had no lift recliners in stock. So don't ever go to the store. These people will just lie to you. Sebastian had no answer when I asked him. Why would you show me pictures of recliners that are not the lift type? He had no answer. read more

I had a wonderful experience at Furniture City the staff was incredibly helpful, kind, and knowledgeable about their inventory. I have purchased many times from them and I always leave feeling happy and satisfied with the service purchases. I Highly recommend this place. read more

WOW This place is amazing. I love the furniture style , the colors, the designs , the layout , so beautifully laid out . read more

I purchased a bed from furniture city. The first delivery, the rails were broken so they had to order them again, took about a week. When they finally arrived, not only did they do a shitty job in assembling it, they broke parts the bed frame! and it was scuffed and chipped. I was so pissed. After I called to complain, they sent some different guys to try to fix it but all they could do was jimmy rigg it together. I told them to just replace the whole thing because I didn't want a broken jimmy rigged bed. One of the drawers on the bed frame is still not on properly. Don't buy furniture from this place!! So unprofessional. read more

Robert was super happy to help and answered all my questions I had about the product ! ask for him!

I would like to let everyone knows that this business is a fraud, they sell their customers fake brands, they don't care about customers or their experiences. We bought our living room couches from them unfortunately, they were supposed to be a well known brand, they delivered it late at night, refused to help setup! The couches had so many problems a broken arm, stain on one of the pieces and cushioning damage. My wife called customer service, and emailed them all the pictures of the damages, the customer service promised to get back to us, send a person to inspect. 3 months later they sent someone, who had stated that these products needed to be replaced, however he refused to give us a report stating that! This company plays with customers and they have been doing this to so many people, read all the reviews and you will see we are not the only victims here. They are not even a part of BBB due to their untested products and poor customer service/reviews. Since they have been scammers for years, they got so good at covering their tracks. My only hope here is to keep others from being scammed by this company, getting cheated by the cheap furniture and the poor customer service. read more

Robert was very helpful! He was also very patient. If you go in ask for him and he'll take good care of you. read more

Great customer service and beautiful furniture on all 3 floors. Definitely worth checking out.

Good selection of modern furnitures very well made mimi is sweet and helpful sales rep. read more

Furniture City - Furniture Stores Near Me - Riverside, California

Yaz was very friendly and helpful. I finally bought my coffee table that I have been looking at for the past year. I can't wait for the delivery. read more

Didn't like the furniture and the salesman followed us around like a stalker ! Creepy !

Like walking into an oven in there... always hot in there, at least some of the escalator isn't working so I wouldn't dare touch the elevator on the chance you'd get stuck in there. The employees don't really even come up to you to ask if you need assistance so I'm not sure how you guys will sell anything with these circumstances... and I didn't even see a women's bathroom, only a men's... read more

Do not buy from this business!!! We submitted an application for credit. Well this business submitted our application to multiple banks!! We received letter from three banks in which two of them approved us for a large amount and one was declined. We also received letter stating that our request for a credit increased had been denied! This business requested credit increases after just been approved for credit and they did this without our permission! We are about to submit a complaint to the BBB! read more

Very nice Furniture City. The store has a large selection and some pretty neat furniture. read more

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It was our first time shopping at this furniture store & we were very pleased, we went looking for a new dinning table & once we entered the store we were greeted right way .. Thank you to Sam for helping us out & being super patient answering all the questions we had & helping us decided which table best suited us. read more

Beautiful store, walked in with no intention in buying but the help we received by our salesmen and the management was unmatchable in any other furniture store we went to, they have a wide selection of everything your ever looking for, they have 3 full floors of furniture you can choose from and endless options if you guys ever need any furniture please don't waste your time and just head straight to furniture city Riverside, best store in Riverside if not best store in the whole Los Angeles area!! read more

Robert was one of the best sales associates I've had making me understand the importance of a good mattress is for my health he had me lay down in 5 mattresses till I found the Perfect one for my back problems thank you Robert !!! read more

Big Thank you to Robert for the time and effort to make me feel comfortable while shopping for my new couch and rugs ! :)

Stopped by today to look at some furniture and thankfully came across Robert he was very helpful with helping me pick out exactly what I needed. Stop by and ask for Robert won't regret it! read more

Walked in and I needed help furnishing my new home Saed the owner went above and beyond helping me pick out exactly what I needed customer service was great! Will definitely be back! read more