We absolutely love our mattress from Urban Mattress. Alexa was so helpful in the process of finding…read morewhat would fit our needs! I am so impressed with the quality and comfort of our Tabernash mattress. Highly recommend going to their store and looking at their amazing selection! Switching from our old mattress to Urban has been such a game changer in our sleep routine! Thank you Urban Mattress!

GO ELSEWHERE~ Bad integrity with warranty!…read more I purchased a VERY expensive wool\spring mattress from Urban Mattress with a 20 year NON-prorated warranty. $3,095 + tax. The mattress is failing and there are sunken areas in which my body now sinks in around 25% (I mostly sleep on my back)! I weigh slightly over 100lbs. I'm not a heavy person putting undo stress on the mattress. Based on some comments from Urban Mattress, I've discovered this mattress is failing for many people, not just me. The customer service lady first offered to replace with a USED display mattress! That's not what the promise of the warranty is! They are refusing to replace it with the same despite the NON-PRORATED warranty, unless I pay an additional $900. They want me to participate in their replacement cost! I even offered to let them substitute with a different but similar brand of wool mattress that costs less. They said no. They said they'd replace (for free) with a latex mattress. I did not purchase a latex mattress! I purchased a very expensive wool one because I'm allergic to latex and also chemical sensitive. Wool mattresses have no toxins, no latex, do not off gas, and have no toxic fire retardants. The customer service person (not sure, but I think she's the daughter of the owner) said her mother and sister have latex allergies and were OK with their latex and asked me to try one of their organic latex pillows. I agreed in hopes of compromise and getting this resolved, even though it's not a wool mattress. I tried the organic latex pillow and broke out in hives. Of all the crazy off the wall things, after breaking out in hives from the latex pillow test, they offered to give me a free box spring instead of a new mattress to replace my failed mattress. I have a platform type bed that I bought from them when I purchased the mattress. It is 100% complaint with the mattress warranty and in very good condition! My 20 year non-prorated warranty is for the mattress! It's not for a box spring, not a latex mattress... it's for a wool\spring mattress. Shop elsewhere! They don't stand behind the warranty's for their mattresses.

My husband and I walked in with the intention to browse and find inspiration, but instead we found…read morea couch we loved! We received so much help and support while we did a little research and number crunching, and couldn't be happier with our choice. We are both children of small business owners and are beyond excited to support a local, family owned business. We are so happy to give this couch a new life!

Place would be awesome if they had somebody to help you out with Furniture you purchased things and…read morethey leave you on your own with no help at all with that being said I bought something and me as a female moving it out it broke

Great customer service and friendly staff. They worked with me to get the style duvet cover I…read moreneeded, which required special ordering. Very high end

Stylish, yet the comfortable couch I own. I purchased the featured leather couch that was…read moredisplayed at the front of the store. It was high priced, but I receive comments on it and it is easy to clean with dogs.

Went in and spoke with Dean and Charles. Very friendly and helpful. Lots of great furniture and…read moreaccessories!

We had such a wonderful experience with this furniture company from start to finish! The quality of…read morethe furniture is absolutely fantastic, beautifully refurbished, comfortable, and exactly what we were hoping for. It looks brand new! The sales team was equally impressive. They were friendly, patient, and genuinely helpful without ever being pushy. They took the time to answer all our questions and made sure we felt confident in our choice. And, the movers were outstanding! They were professional, careful, and efficient. They treated our home with respect and handled everything with great care. It made the delivery process completely stress-free. Overall, we couldn't be happier with our experience. Excellent product, exceptional service, and a team that truly cares. Highly recommend!!

I purchased a "good couch" after spotting it on the website…read more I was met with excellence customer service. The couch is perfect for the property we will soon list for rent on Furnished Finder.

We are happy with our purchase. It was worth the wait! Looks beautiful in our home. We will be…read moregoing back and highly recommend this company. Thank You Aspen Nest- great customer service as well

TL;DR The couch looked great in the showroom and the…read morebuying/delivery experience was excellent, but the quality of the actual sofa has been disappointing from the start. Within weeks we experienced misshapen back pillows, lumps/indentations, stiffness, and significant pilling. Customer service initially responded, but communication eventually stopped despite multiple follow-ups. For such a large purchase, we expected better product quality and stronger warranty support. Detailed Review: We purchased a new sofa from this company after being impressed by the showroom model and the many positive reviews online. Initially, the experience was excellent -- customer service was friendly, delivery went smoothly, and we were excited about the purchase. Unfortunately, almost immediately after delivery we noticed issues with several of the back pillows, including lumps, indentations, stiffness, and uneven shaping. We tried to give the sofa time to break in before raising concerns. About three weeks after delivery, I contacted Matt regarding the issues after receiving a request to leave a review. He told us this was normal for a new sofa and gave us instructions on how to fluff the pillows by removing the covers and redistributing the fill. We followed those instructions carefully but saw no meaningful improvement. Around six weeks after delivery, we also noticed significant pilling on several cushions in addition to the continuing pillow deformities. I submitted a warranty claim under their advertised 3-year warranty and did not hear back for over a week. After reaching out directly to the owner, he initially responded and explained that some pilling was expected, recommending a fabric pill remover from Amazon. While the pill remover helped temporarily, this level of wear so early on raised concerns about durability for a primary family sofa. The owner offered replacement pillows and covers but also stated he did not think they would solve the issue because the deformities were "part of having a cloud sofa." He later offered to replace the sofa if we paid another 50% of the purchase price plus taxes, delivery, and removal fees, which was not realistic for us on a nearly new couch. I explained that we genuinely wanted to find a solution and love the sofa, and despite being told it might not help, I asked to move forward with replacing the deformed pillows. From May 8-15, I sent three follow-up messages and received no response by text, email, or phone. If the company follows through with the solution they offered, I will gladly update this review. At this point, though, this has been a disappointing experience for such a significant purchase. We expected better durability, communication, and warranty support from a company with such strong reviews.

If I could give zero stars I would. The sales person who handled my order was absolutely horrible…read more He told me different things at different times on price, delivery, availability, options. The mirror that goes with the dresser (glorified picture frame) took 12 weeks to get. This is the most I've ever spent on a piece of furniture and it is definitely the last time I shop at Woodley's. The one star can go to the delivery people who were fine. But corp needs to re-evaluate some of their sales people, who will apparently say anything (even lie) to score a sale.

I understand that COvid has screwed up a lot of things when it comes to production of furniture,…read morebut this is getting ridiculous. We bought our couch back in February, with a time frame of June-July. I didn't hear anything from them so I reached out at the beginning of July and a few days later they tell me September-October time frame to now get the couch. A little upset we hold our breathe and wait. Now with it being September, I again reach out (haven't heard anything from them) and they tell me it's in production and I'll get it maybe by the end of the month! We are thinking, woohoo!! We are so excited! ... wrong. I get an email two days later telling me they've "checked my order" and that "all orders have been pushed back a month" so now we are looking mid-end of November. Common. Don't give us the run-around. Just be upfront with expectations. We don't even remember what the couch looks like at this point. Unfortunately, this is one of the worst customer service experiences I've had.

Drew and his team at Board and Bolt were fantastic to work with and made some truly incredible…read morefurniture for us that we're looking forward to using for many years to come. After searching unsuccessfully online and at a bunch of stores in-person for a well-built round dining table that was a size and color we liked (and getting several unaffordably high quotes from other local custom furniture makers), we reached out to Drew. On the first phone call, he immediately provided several great ideas around potential materials and designs that we hadn't previously considered to help us build our perfect dining table while keeping the project within our budget. He also talked with us about our general design preferences and the choices we'd made elsewhere in our home to make sure that it would be a great fit for us. Based on those first conversations, we also asked him to build a matching credenza sized to fit our space, and both pieces came out even better than we had hoped. Drew was friendly, flexible, and communicative throughout, and took the time to make sure that everything would be exactly the way we wanted (including making a bunch of different wood stain samples for us to check out). The dining table is perfect for us - it has a beautiful modern mix of steel and oak that looks amazing while also being very solid (great since we have young kids), and it's perfect for entertaining. The credenza also looks fantastic, and I love the steel base and legs that Drew suggested to help match the style of the table. These pieces are already making our room far more functional and enjoyable (our kids have already claimed the table as a preferred space for doing puzzles together), and the quality and craftsmanship are exceptional. We're so appreciative that we found Board and Bolt, and would highly recommend them to anyone considering custom furniture!