I went to this store on 03/29/26 to window shop especially since every window and wall had a huge "CLOSING SOON EVERYTHING MUST GO" sign on it. I tried to get a 88$ mirror down to 40$ a 105$ chair for 40$ and a shelf that was 250$ down to 150$ now i admit im shooting really low but there was maybe 3 other couples in this huge store so i thought they'd be giving everything away. Lowest they could go was 20% off everything- thats 64$ for the mirror 84$ for the chair and 200$ for the shelf, so they asked for 347$ and instead got zero! I hope yall are thinking rlly hard on the warehouse youre gonna put all your dusty hard uncomfortable couches in. read more

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The place has alot of nice furniture however, the sales associate was rude. We wanted to only buy the bed ,which there are signs all over the store that have the price break down of the pieces separately. The lady let us know she was watching us on the camera and knew what bed we were looking at and told us she would only sell to us as a set only. The value of the deals are overshadowed by profiling factor of the staff. So now I understand why it was so much furniture in there because the staff would rather watch you on camera than treat you with respect to make an actual purchase, NEVER AGAIN ! read more

My husband and I went to buy a bedroom set for my son and found the perfect modern style and good quality piece. Before buying we went across the street to a couple of other furniture stores just make sure it was the right one at the best price. This exact bedroom set was also available in another store and on Overstock.com but Furniture Mall offered us at the best price! We had delivery scheduled for a couple weeks later to match our move in date to our new home. I had to call in myself to confirm the time and date of delivery, but they DID deliver on time exactly as promised Saturday b/w 3-5pm. Another thing to mention is how awesome the 2 delivery guys were at setting up the furniture and didn't leave one scratch on our walls. The sales lady Lu and the delivery guys were very friendly and helpful thank you so very much!!! read more

Furniture Mall - This is the exact bedroom set we purchased but got a better deal from Furniture Mall than Overstock.com - Furniture Stores Near Me - Duluth, Georgia

I have been shopping with furniture mall for most of my home furnishings since 2008. I love the service and the people. the product variety is better than most places. there are so many payment options that you can not go wrong using them. I highly recommend the products and service. read more

Furniture Mall is a huge showroom filled with traditional and contemporary pieces directly across from Gwinnett Place Mall on Pleasant Hill Road. They are always having sales and everything is priced between several hundred to several thousand dollars. Quality is noticeably questionable for some of the less expensive pieces. Children's furniture, lamps, bar stools occasional chairs and other accessories are also available at Furniture Mall. Based on my furniture preference I was only in Furniture Mall for about two minutes because they didn't have that many modern pieces and I didn't see what I was looking for. If it came down to it I would have only purchased the leather and glass dining table set, however it doesn't match my current decor. This is one of those stores you go to for gazing as it can be hit or miss and you never know what they'll have on the floor. read more

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Work on your prices, so bad, they were ok a couple years ago so you can buy a lot of stuff, now.... No way I will go there for bad furniture and prices read more

NEVER EVRE EVER EVER EVER EVER EVER buy furniture from this place. One of the worst places buy furniture. I wish I had read this review before buying furniture. I brought a table plus chairs just last month and the chair is already broken. They have some low quality stuff. When I called to replace the chair, they just kept me waiting and When I was talking to their manager he just hung up on me and when I tried calling them back, he claimed that I had used profane language when taking to him. I was so upset. This place deserves a zero star. read more

Furniture Mall - This is the low quality furniture they sell.... - Furniture Stores Near Me - Duluth, Georgia

Customer service needs work. But they don't seem to care. We had a good experience while buying but I've been waiting on a missing furniture going on 6 weeks post delivery. What is most frustrating is the lack of communication; really there's none, unless you're doing the chasing to get the update. Placed me hold this evening and never returned. Sales person were good, but whoever answers the phone manager or owner is just unbelievably terrible. read more

The delivery guy did not completely assemble the legs on our furniture. Also the guy was a very rude person he kept arguing with us and very terrible customer service. Very disappointed custome. read more

Very bad customer service Overpriced furniture that they will increase the price of once u get to the register. Dont waste your time or money here. Unless ur just dumb and desperate. read more

I will give it a 5 star for the product, but the customer service, the lady who receive phone calls is the worst customer service ever, her attitude was so bad, and she was talking so loud and wouldn't even let me talk, and then she just hang up my phone without saying anything, WORST CUSTOMER SERVICE EVER!!! read more

BUYER BE WARNED!!! DO NOT BUY ANYTHING FROM THIS STORE. Wish I had read these reviews prior to purchasing. The store manager, Anthony will say anything to make a quick sale. He sold me furniture under false pretenses. On Saturday, I paid for a bedroom set he promised would be available for pick up on Monday. I waited the entire day and NEVER received the call, when I followed up, I was told by the cashier that it would not be available until Wednesday (I called numerous times to reach a live person, the line was constantly busy!). I immediately asked for a refund and was told that I would be fully refunded once I came in the store so that my credit card would be swiped for a refund. When I walked into the store I went straight to the cashier's desk for my refund. They immediately radioed Anthony to inform him that I was in the store with a refund request. As he approached, I could see the stress in his face. As I attempted to explain that I needed the bedroom set today, he immediately informed me that I would be charged a 35% restocking fee plus 3.5% credit card fee (for merchandise he did not even have available). He started yelling at the cashier "charge him now!" The cashier seemed intimidated and began following his orders. Anthony, store manager, seems soft-spoken and mild mannered but he is a wolf in disguise. He seems to run the store with an iron fist where the workers are afraid of him. Do yourself a favor and do not purchase from Funiture Mall on Barrett Parkway ( next to Michaels and Best Buy). Anthony is completely unqualified to be a store manager and have proper customer relations. If you don't believe, please read the other reviews - as his name is mentioned several times- I wish I had done my research prior. read more

Everything seems so cheap at first which makes you want to buy. I recently bought a sofa and dining table from them expecting to receive it on Fridays delivery with a 2-9 window (who gives out a 7 hour gap????) THEY NEVER SHOWED UP. I waited around all day and called them a few times and the lady on the phone decided to have an attitude back with me saying "there are other people in front of you" and they never showed up. As I'm writing this review they still haven't arrived... People I would just buy decent good furniture from a decent well known place. This is a waste of money and time for something just not worth it. read more

If I could give this place no stars I would. I purchased a couch from this place. I was given a 7 hour delivery window - 2pm to 9pm. Not a big deal. At 9:11 pm my husband receives a phone call from the delivery driver - he is 10 minutes away. 1 hour later- NOTHING. Attempted to call the driver back. . . Straight to voicemail. The next day . . . Still nothing. Don't waste your time. read more

The furniture here is of good quality but the service and staff are not. I bought a dining room set from here and paid what I considered to be an outrageous delivery fee of $89. The "fun" began at that time. I was in the process of moving and was having the furniture delivered to my new house. I had to arrange to be there so they could drop off the items. I was given a reasonable window of 3-5 in the afternoon so I made sure to be there for that window. At 6:00 I had not seen or heard from anyone, so I called the store. I was told they were running late but would be there by 6:30. 6:30 came and went and I never heard from the delivery people or the store. I called the store and didn't get an answer. I gave them the benefit of the doubt and waited till 8:30 before calling it a night. About 9:30 that night I got my first phone call from a representative of the store asking if they could deliver the furniture at that time. Since I wasn't on property we agreed to deliver it the next day, same time window. They missed the same window by over an hour and to make things worse, three of the chairs were of a different height and had to be returned. I was promised they would deliver them on friday of that week. Friday delivery window came and went. When I called the store, they told me they had to order them and that they would call and let me know when they came in. Two weeks went by and I still hadn't heard from them, so I called and asked to speak with the manager. I explained the situation and told him that I think I should be given my money back for the delivery charge since they still hadn't delivered all my furniture. He told me that if I wanted to come to the store and pick up and assemble my own furniture, then he'd give me my delivery fee. Since I have a small car that was not a real option for me and I told him so. He said that if he had to deliver the three chairs that I wouldn't be getting any of my money back At this point I was being basically held hostage so I asked him to deliver the rest of my furniture. He told me the next delivery slot was on a Friday and refused to expedite my situation even though I had been almost a month and I still didn't have half my chairs for the dining set. Once again, I was handcuffed into agreeing to his timetable. When they finally brought the other three chairs, one of them had a bad machine crease on the leather and I asked them to send it back and deliver another one. Two weeks later I finally got my last chair. I was treated poorly by the manager and staff of this store. I feel as if they were dishonest about their timetable for delivery and they were unprofessional in the handling of every problem that had arisen. This place would literally need to be the last place left on the earth to buy furniture before I would return to buy from them. Do business with them upon your own peril. read more

Horrible customer service. The store manager Anthony Bassey was very rude to me and my family when we were trying to purchase a bedroom set. He refused to answer our questions about the bedroom set. Why would you go into a business where you have to sell to people and have horrible salesmenship? In addition to the rude store manager the store is poorly lit to the point where you can barely see the display furniture. All around this place is horrible. read more

Do not waste time shopping here. Be mindful of what kind of people you are interacting with. No ownership of action. No flexibility to work with the customer. Most importantly: rude and unprofessional manager. Missed delivery windows. Check receipts, refuse delivery if anything is remotely wrong. They won't exchange and will try to charge you more. read more

I bought a dining room table and six chairs for a total of $411.28. If you're thinking to yourself that this is "too good to be true" then you're right. Six months later, three of my chairs are broken from absolutely normal use. In fact, I live alone so they get very little usage. Trying to talk to them about it was sheer frustration. They wouldn't even come out to fix them...they wanted me to bring them in. You can go in there but I wouldn't walk out with anything. read more

Furniture Mall of GA delivered dirty, scratched up furniture and proceeded to charge a $150 "restocking fee" when I asked for a refund. Never purchase their poor quality pieces! The staff is rude and they also damaged my apartment when delivering the items. read more

Man I wish I had read these reviews before I bought from these incompetent people. I bought a living room set and kitchen table from the Kennesaw store. They said they'd deliver from 12-7 on Sunday. Annoyingly big window but whatever. Well it turns out even that 7 hr window wasn't enough. They never showed and never called. I called the store. They gave me the runaround until they closed and refused to give me the delivery driver's number so I could call them. Do NOT buy from these people! read more

The Pleasant Hill location is terrible! If I could give it zero stars I would. They sell your furniture without making full disclosures on their sale. Do not buy from these stores. The furniture is cheaply made and not worth your money. read more

This place is worse place to buy any furniture.all junk and damage trash,the staff are trained to lie ....don't please buy from this place.

I wouldn't even give them 1 star. We were supposed to pick up something today and when we got to the store we were told that it will not be available until tomorrow. We specifically said that we were going to pick it up after work today and they did not even care to call us to let us know that they did not have the funiture piece available!!! FYI there was no customer service neither!!!! read more

They are terrible!!! Found the same exact recliner for way cheaper and they told me they would not refund me with out a $60 restock fee even though we had yet to pick up the chair. Now we are stuck with an over paid chair from a worthless company!!!! SAVE YOURSELF FROM THIA HORRIBLE STORE!!!!! read more

I bought 3 sets of furniture and paid for them and scheduled a delivery. The day of the delivery the driver REFUSED TO MAKE THE DELIVERY, stating that it was too hard for him and he would not do it, aside from his unwillingless to do the job he added that I should live at a better place and that according to him I had not paid enough for the delivery that he was making. After the delivery man left, I called the Duluth store and spoke with "an Assistant Manager" and he rescheduled the delivery. I call back on the day of the delivery to confirm the delivery and the sales man who initially sold me the furniture said he was not able to resolve anything and told me the furniture would not be delivered because "the drivers were pissed off". I don't understand how low the level of management from this store is, but these people where not able to get their drivers to make a delivery. I requested a full refund and I was told I had to pick up a check even though I paid with a credit card. This is the WORST CUSTOMER SERVICE EXPERIENCE I have witnessed. If you can avoid buying from this place, you will save yourself a headache and having to witness the greatest level incompetence. read more

I want to give them negative star rating. I am being forced to give them a rating of 1. This is the worst and totally unprofessional place to shop. I had bought a dining marble table for 2k on a Sales person's recommendation that the piece is unbreakable.I had told these guys to make sure that BEFORE the furniture gets delivered - to triple check it's not broken. Guess what; the so called unbreakble "marble" table was to damn brittle, it had cracks in 6 places. I asked them to take it back right away to which the delivery guys insisted that they didn't have a place to take it back. So they came in next day to pick it up and now the owner wants to charge me for Delivery. For what??? For making false promises about a crappy product. I will see him in court. So my advise to all people not to shop here - all liars and totally unprofessional. read more

Bought bedroom set for my daughter in July 2010. Desk and footboard came defective with cracks. When contacted the owner, he was very root, but agreed to replace the items. The second desk was even in worst condition, but the owner refused to replace it, stating that "it cost too much for him to deliver it." Never received any compensation for defective products. Service was good before payment was made. After that they mistreat us by talking root and finally stopped returning calls at all. read more

This place is a joke. If there was a way of rating less than 1 star, this business would win with flying colors. I went to the Duluth store thinking we had found a deal..I should've known when they delivered some of the furniture I bought from them damaged and had to send it back the same day. Now, after only a little over two months, the queen size storage bed is falling apart and when I called to see what could be worked out, they told me it's over 30 days, they won't do anything. Really!!! It can't even hold the mattress now much less a body on the bed with nails and sharp pieces of wood that are sticking out of it that can harm/cut me or more importantly one of my babies, and I told them this and all they could say was "it's been over 30 days, thank you" and when I said I was going to take pictures and put it on yelp, her response was "ok". Really!!!!! Wow....all I can say is RUN!, DO NOT shop here unless you have money to just throw away. They don't stand behind what they sell and I see why. In less than three months, I now have to go out and buy another bed from a reputable place with money I DO NOT have and still make payments on this garbage I got from them. Please don't waste your money here. You will truly regret it. read more

The Kennesaw store is horrible. The people are extremely rude and not helpful at all. I was looking for a couch and recliner that I could get within a week. Seeing as I would be sitting on the floor in a few days. They told me I would have the furniture within a week or week and half. That worked well for me. I called on the 10th day to get an update and was told it would be 3 weeks. PLus the girl told me it had only been a few days. I bought them on the 6th and called on the 16th. She basically called me a liar, until I actually made her sit and think about how many days that was. So now I am sitting on the floor or have the option to go out and buy a few cheap chairs. Which just cost more money I don't have, and I have company coming for the weekend. I would never recommend this place to anyone. I can not wait to be done with them. read more

Sales staff is good! Showroom good and prices ok, though local competitors are better. However the delivery process is wretched. They simply do NOT show up. Can't get an answer , nor can I speak to someone who could help. I want to support them and tried, but their delivery process is the worst. If you pick up, might be doable and I will try to continue to support, but it's a problem when other reviewers had bigger issues than I did. read more

The furniture we got was dirty, definitely used, and they're selling it as brand new. We had to return it more than once, and we finally gave up because the quality and service was so low. And also, the managers and the workers were VERY rude. All the workers were super rude, but there was especially one worker that continuously glared at us. We felt extremely uncomfortable with the service and the equipment quality was really low. I wouldnt even give one star if I didnt have to, and I hope you read the reviews before you buy anything, or else you'll end up coming back here to give an one star review. And obviously as you would have guessed, we are NEVER EVER returning back here. read more

caution!!!! please do not buy any furniture items from this place. they sell defective items. i purchased a sofa set (love seat, sofa and a rocking chair) in mid july 2015 for $1153, sounds like a good deal. caution!! last week of september 2015, back rest of sofa is broken. back rest of the love seat is about to come off. person sitting in the sofa when it broke had an injury because of the fall! they do not care for customers! this is a scam and taking customers for a ride!! please stay away from this place!!!! contacted the store manager, sent the pics of the broken sofa. she claims that my items are out of warranty and can't do anything. she hesitates to give her name on the phone and is highly unprofessional and extremely rude and hung up on the phone. read more

This store location in Kennesaw is by far the worst furniture company I have ever dealt with. The franchise overall is HORRIBLE!! We ordered a breakfast table and they sent the wrong chairs to begin with. They refused to pick them up and they said that they would charge us a delivery fee if they did pick them up...even though it was their fault. We dropped them off and they re ordered the chairs and said they would arrive 2 days later. They ordered the wrong chairs and re ordered the "correct" chairs. After a week of calling them every single day, they said the company doesn't make the "right" chairs for that specific table. They didn't even have the decency to call us to inform us. All we can do now is exchange the whole set for a new one and pay the difference. Basically, they said we can't return it because of their so called strict policy of ripping customers off and we would have to pay a new delivery fee all over again because of their careless mistakes. So we have to pay more money because they messed up? I don't think so. Don't waste your time by going there!!! You will get ripped off big time. read more

We had the worst experience I have ever had with a retailer at the Furniture Mall. We purchased a bedroom set in mid-November and JUST received our furniture. Furniture originally delivered part of our bedroom set (bed, dresser and one night stand) on our original delivery date. We were told the chest and other night stand were cracked and new ones would be delivered the following week. For the next four and half months we were continually lied to and mislead. Each week we would be given a delivery date and when we would call the day before to confirm they would tell us that actually the furniture hadn't been delivered. They refused to give us a refund. Never once did they apologize or try to do anything to improve the situation. The general manager was extremely rude to me and said he only wanted to deal with my husband. When I addressed our concerns and problems and our long wait he told he they would offer us $50 off our next purchase of $1000 or more. Finally last week our furniture was delivered. I can absolutely say we will NEVER shop at The Furniture Mall again!!!!! read more

I recently purchased a livingroom set (couch, loveseat, recliner). Pricing was right and sales staff friendly. Fairly quick delivery, with the items arriving just 4 days later. This is where my good experience ends.... We found minutes after delivery that the loveseat recliner had a factory defect in the recliner mechanism. Furniture mall promptly ordered a replacement, and promised to call back with delivery ETA. No call was received. Days later we called to schedule, meeting a friendly receptionist who promptly scheduled delivery for the next day. Delivery day comes... No call, no show despite our calling in to note the late delivery. I even was placed on hold and the call dropped with no answer thereafter. The next day we called back and spoke to a manager who of course was very sorry. He promised delivery between 5:30 and 6pm that night, noting that the delivery drivers got "confused" the day prior. Again, no show on delivery. This time I went to the showroom to discuss. I witnessed the sales staff and delivery staff arguing over the phone. At one point the delivery driver mentioned that I, the customer, was lieing and that they attempted to deliver but could not get through the gate (note that my gates were experiencing problems at the time and had been open for days as a result). It was clear that the sales staff was trying hard to make this happen, and they have no control over their delivery service. I was offered my delivery fee to be refunded and a call from the district manager the next day who would resolve this issue. Day 3 of delivery debockle... Receive a call from the District manager, who of course is apologizing profusely. He promises me first delivery that day and that this WILL happen as he himself is following up in this. All good and fine, but at this time, their word is no longer giving me any comfort. I request a call by 3 pm to follow up if the delivery happened (he promised delivery between 2 and 3 pm). 3pm rolls by. No delivery. 3:15 no call from the district manager. I call @ 3:20, district manager is busy with other customers and he will have to call me back. I again head to the showroom. Upon arrival, I see the DM working with a customer, and I continue to wait for 20 minutes for him to free up. After he is free, he mentions that the delivery is happening as we speak. I call home to validate and he is correct, however the driver is attempting to REPAIR the furniture vs replace it. The DM begins making excuses and finally I demand replacement and that he call them to make sure it happens. He complies. In the end, the furniture was replaced, my delivery charge refunded. I did see the sales guys working hard to make this right, however did offer alot of BS excuses to cover for their weak delivery team. The only fault I see is that the sales team did not follow through on any of their promises to monitor the delivery or even call back as they had committed. I have this very candid feedback to the DM who thanked me as if it were a compliment. I do recommend Furniture Mall due to pricing and friendly sales, however, pick the items up yourself. It was clear that the delivery service was the issue in my case, and sales were simply left holding the bag. I recommend Tony, Paul (DM), Cameron, and Bridgette assist you, as they all played a significant role in making my delivery happen, despite the mess as detailed above. read more

I really don't know why this place is still open. My friend purchase a dinette set that was never delivered. When he called to inquire about it he was spoken to very rudely and unprofessionally. He was told by the lady at the delivery service to go back to the store and get his money back because they were not going to deliver his furniture. He waited all day for them to come. When he returned to the store to get his money back the staff acted like they could care less. No one apologize for the inconvenience. Please do not waste your time going to this furniture store!!!! read more

OMG..THE WORST!!! I bought a sectional and ottoman for a great price. I bought the items online and paid for delivery. I get a phone call from the dispatcher and set up a date and time. The night before I get a call saying the truck driver won't be in and we can set up another day. My husband had already taken off from work and so I was upset that it wasn't going to come on the day it was promised. The dispatcher goes on to say that I live too far and that I should come in and pick it up. That wasn't going to work for me. Delivery was then setup for Saturday. I call Friday afternoon and I get the same person and she is unapologetic and rude. Doesn't care what was promised, told me I had bought a promotional item and that she really wasn't making any money anyway so I could either get a refund or come pick it up. The rental of a truck cost more than the delivery charge and I ended up losing money. I did not trust them to deliver and certainly didn't trust them to refund my money.. I will NEVER purchase anything else from them and do not recommend them to anyone else!! read more

Kennesaw store - 3 weeks now waiting for a mattress and every conversation with them is a different story. "It will be here today"...4 days later, still no mattress. The girl behind the counter cops an attitude. They suggest we go to Buford hwy to pick it up at their other location....no way. That wasn't the agreement when we made the purchase. I spoke with the manager, Anthony...he suggested we cancel the order. Seriously? Horrible horrible horrible customer service. read more

This store is receiving a rating of 1 because there is no zero. I purchased a desk a month ago from Furniture Mall in Duluth, GA. One month later, I have not been contacted, my credit card was charged and the person who refuses to identify themselves on the phone hung up the phone twice when I asked to speak with the manager. Two weeks ago, I called to ask about the desk. I was told that the person responsible for the sale was not there and they could not tell if my product was delivered to the store or not. They were supposed to contact me, but two more weeks passed and still no correspondence. Stay clear of this store. They have no interpersonal skills and they assume that they can take a customer's funds and withhold their goods. This is America and customers have rights. read more

DO NOT try to order furniture from them online! They give you the option to choose you're preferred shipping date, but do not inform you about the status of your order or the fact that you're furniture might be on back order and they don't know when they will get it. I spent 30 minutes arguing with Bill Johnson on the phone (who has a bad rep with all the other employees and corporate office)! He was very rude, couldn't give me answers, and wouldn't let me talk to the manager or anyone else. Several tears later, I'm writing this in hopes of saving someone else the frustration and time in avoiding this company. read more