I was on the lookout for pillows for my new love seat and happened to stop by LA Imperial Furniture…read moreto check out their selection. I love this store!!....So many unique pieces.....couches, chairs, tables, lamps..... and pillows, pillows, pillows! I was assisted by Cole, who showed immense patience and understanding as I sorted through pillows.......I found one that I loved, however, I could not find a second that matched.....Enter Cole who found one for me!.....This kid is great!.....Fabulous customer service! I'll be back.........Jim Lane

I was greeted by the nice young lady as soon i entered the store, she was very nice and helped me…read morethru out the whole process of getting a beautiful vanity , carlos was also very nice! they made everything so easy I recommend coming here for furniture they have a beautiful selection to choose from!!

Super friendly and extremely helpful, fair price. Highly recommend these people. Treated us like…read morefamily. Go Huskies!

The service, selection, and competitive pricing were awesome. Will definitely return!read more

I purchased a couch from this business 9 years ago. I just purchased a recliner from them. Both…read moreexperiences were positive and have shown me how important it is to frequent our local stores . Matt was willing to please and treated me splendidly! The delivery was quick. The boys were careful and clean . The inventory is awesome! And the Family is more than willing to order anything I wanted if I couldn't find what I was looking for in their store. They were so kind , and the pricing was reasonable for my budget.

In reply to Nick - This set was NOT used. The sofa set was brand new, cost a significant amount of…read moremoney, and was delivered broken from the get go. And whomever was responsible at your company for repairing our new and broken sofa absolutely shoved dirty rugs underneath to avoid repairing it and to deceivingly hide the unrepaired damage from us. I was able to find a photo we snapped when we discovered it. I wish we had taken more and recorded video as we pulled out the rugs. Underneath these newer rugs were dirty rugs. My review stands as a PSA to anyone considering buying furniture from you.

We had two recliners delivered today from the Moses Lake store to our home in Othello. The two…read moreyoung men were so polite and very nice. We were very satisfied with the service and love our new chairs.

I have purchased several items over the years at this store. I put a mattress on lay away with a…read more$150.00 deposit. It was not pointed out that lay always are non-refundable. When I went to see if I could get my deposit back, Wendy came down with the contract pointing out what the contract said. She was matter of fact and was very dismissive. I know that I should have read the lay away contract more closely and I have no other recourse. EXCEPT TO SAY I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN. Wendy has bad customer service.

On a quick glance through the store I could tell that they are trying to be a bit like a department…read morestore, but really only succeeding at all on the furniture aspect of the place. First the good, there was quite a few nice pieces of furniture in the store and they also had a pretty decent selection of closeout items. The new items were nice, but the prices were so so. Now the bad. The store advertises that they have many name brand appliances. I only saw a minor selection of two or three brands. The store also has some home electronics like TVs..and well...that's just about it. They have a handful of decent TVs for sale and a spattering of other home entertainment appliances. I think this store would do much better if it cut out the TV "section" and either greatly expanded or did away with the appliances and concentrate on the furniture end of their business.

I have seen quite a few advertisements before actually going into the store…read more It was a disappointment. The store offers mostly mattresses and sofa. There are other miscellaneous pieces here and there, but not nearly as complete as the advertisements portraits it to be. The prices are on the higher side. They do offer a sale section, so may be if you look deeper, you will find a good deal.

I agree with the previous reviewer. This store is set up like a storage locker, not like a…read morefurniture store. They have crammed in as much furniture as possible, which makes it nearly impossible to actually get a good look at their inventory. Their prices do not make up for this, either, in my opinion. I was looking for a set of bunk beds when I stopped in and was directed to their 'children's shop' down the block. Most of their bunk beds were incredibly flimsy, and those that weren't were incredibly expensive, and their mattresses were very chinsy.

I had been looking for a dresser to match my bed for over 6 months. Store front was plain but I…read moretook a chance and found a beautiful Ashley dresser, exactly what I was looking for. I didn't need the mirror and they knocked off $150! so I had enough to put towards a nightstand to match. Staff was very friendly and helpful. They offered financing as well. Great service and product, I will buy from them again.

We splurged and ordered the best bed we could find there, it's pretty nice. Delivery guys were…read morenice but their truck hooked our phone line upon leaving and ripped it off our house. These were big lag bolts securing the cable to our home. This cracked our siding pretty good. I don't feel like it's our fault, people driving big trucks should be paying attention, and could have used our other driveway. Contacting the store multiple times to handle it, and still waiting for a call back from "the boss". It's been like 3 weeks now. It's a bit irritating to be ignored. We paid $100 for the delivery, just got the bill for our $3800 bed, and now I have to find someone to fix my siding if I ever want to sell my house. Pretty horrible customer service from the management here, can't even give a call back; I guess they just think it will go away if they ignore us.

I was in the market for a new bed and stopped in here. The sales person said that even though I…read morelive less than a mile from the store, it would have been an extra $100 to deliver it to me and it would have taken at least a week. Also, they wanted my name, address, phone number, and email just because I came in to see the beds. There was no reason for me to provide them with all that personal information just to browse their inventory and ask questions. I went across the street to fitterer's and was treated much better and ended up buying my new bed there. They delivered it free of charge 20 minutes after I bought it and I slept on it that same night. I don't recommend going into mattress firm for any reason, unless you want to give them your personal information and to pay an extra $100 for a delivery fee.