Friendly, prompt service. Whirlpool front load washer…read morestarted leaking. We reached out to a different repair service, who after weeks of waiting couldn't get us scheduled. I then reached out to Webster, the staff was friendly and helpful. I received a call back from Romero, the service technician, and he and a colleague ( it was a stacked washer and dryer) arrived three days later. They moved out the washer and dryer, ran the machine, diagnosed the problem as a torn front gasket. They will order the part, should be arrive in three business days, then fixed the next! Carlton, Washington

Family business. Family service. Honest, qualified and fair. Can't get better than Webster…read moreFurniture.

We got a terrific deal on a washer and dryer set. Our appliances were refurbished and look new. The…read moresales staff was so friendly and helpful. They delivered and installed the set the next day. The set didn't quite fit in the space we had planned at first, but David helped me to modify the space and now it looks perfect! Couldn't have asked for a better experience. For the best service and deals in town, look no further!

We visited Loepps when we arrived in the area. We found great customer service…read morea wide selection and reasonable prices we found our floors, furniture and mattresses! Then we found our freezer, carpet cleaner and dining table. today my freezer had an issue (full of course). a quick call and within an hour. REALLY An hour - they delivered a new replacement. I've lived a number of places but have never had ongoing excellent business relationship. these guys ROCK!

We got the best washer and dryer from them I am SO happy with them. We got the Maytag Top Loader…read morewith no agitator LOVE IT. They hold so much and with 6 of us I'm always doing laundry. Same day delivery and we live 20 miles away and our delivery guys were very professional and quick. Sales was great. We will definitely shop with Loepps again. We have been going to the big places but have decided to stay local and support the companies who are supporting our Rodeo!!! Very pleased. P.s. first time we've actually received a rebate in the mail when told we would get one!! Go Maytag!! American made!!!!!!

They sell you a product and if defective they will not fix it the blow you off till warranty…read moreexpires and have to replace defective product There appliances repair guy got injured so they stop selling appliances so they told me now they don't cover the pryer warranty

This is why I'm hesitant to shop local here in Ellensburg. I've never been to Shaws but we needed a…read morerefrigerator ASAP. I go in first thing Monday morning. Talk with the salesman who is the only person who is genuine in this experience and he sells us on a Maytag for $2700 and have installed same day. Long story short, the water line was not installed properly and leaked massive amount of water behind the drywall, under the wood floor and heavily saturated the carpet and the owner is hesitant to do anything about it. He gives me "this happened at our house and everything was fine, I've been around a long time and have had my own experiences" BS. He send over fans and a carpet cleaner.......4 days later.......i have known the Shaws a long time and when it wasn't the sons running it was a great business. Instead I get "what do you want me to do?" Ummmmm. If you have had so many experiences you should know what to do. Instead I had to tell him to send someone other then an employee "contractor or someone in construction field" to take care of it. Kudos to the salesman, the only asset at Shaws. Otherwise stay clear of this place. The only and last thing we buy from this establishment.

-Greeted at the door -Helped within 5 minutes…read more-Salesman wasn't pushy, and was really friendly -In and out in under 10 minutes

Worst purchase and shipping experience I've ever had so we bought a really expensive speaker for a…read moreparty we were having and it was stolen from the shipper that Best buy uses so we never got to use it for our party. so we had to contact customer service and let them know we received the wrong package all we got was basically a empty box they never called us back we had to keep calling for days. we went into the store and the store manager said to email him if we don't get a call back we emailed him and he never emailed us back either they said two time we would get compensated for our troubles so we finally got the speaker and called customer service one last time to ask for compensation for our troubles and they said no compensation HORRIBLE customer service

OUTSTANDING SAME-DAY SERVICE WHEN I NEEDED IT MOST!…read moreYesterday my refrigerator unexpectedly quit working and the freezer was already thawing. With the weekend approaching, I was afraid I'd lose all of my food. I called Bemis Appliance, and Larry immediately went to work finding a solution. He helped me find a refrigerator they had in stock and arranged for same-day delivery. Just a couple of hours after leaving the store, Damian and his delivery partner arrived at my home. They were professional, friendly, and went far beyond what I expected. They carefully removed my old refrigerator, installed the new one, made sure everything was working perfectly before they left, and even cleaned the floor and wall behind my old refrigerator while it was out! That kind of customer service is almost unheard of these days. From the salesperson to the gal who processed the paperwork to the delivery team, everyone treated me like they genuinely cared about helping me. Thanks to Larry, Damon, and the entire Bemis team, what started as a very stressful day ended with everything back to normal in just a few hours. I highly recommend Bemis Appliance!

Went and picked out the last of appliances. The dishwasher was…read more LG model # LDP68-10SS-C. Don't buy this. I had it for 2 weeks and the ball bearings on the rails on the cup rack started falling out and bouncing on the floor. Guy came out from Bemis and was going to order new rails, don't know if they were ordered wrong or LG sent the wrong ones. they were reordered and the rails were replaced. The rack on the dishwasher now tilts back and slides back into the dishwasher. It won't stay pulled out, very irritating. Plus, when it was delivered, the delivery guys dented the bottom of the new refrigerator along with scratching the wall and nothing was said.

It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If you need a company to back its product look no further. We had equipment installed that was…read moredefective and they stood behind their product. When the manufacturer wouldn't do anything else, they took action and replaced it. I'm forever grateful for Les and his crew for going the extra mile and now we are cool inside when it's in the upper 90s outside.

Terrible service I scheduled repair and waited all Another Day In The Bonus Round and they told me…read moreto reschedule in a week. I rescheduled for a week later only to wait all day to be notified at 7pm I need to reschedule again. My review is Zero Stars

After waiting 2 months for a stove to come in at Lowe's, hearing about the nationwide appliance…read moreshortage and covid excuses, I finally got a refund. I walked into the Small store in Ellensburg and met Ray, the new owner. Ray continued his sales pitch and I decided on a stove similar to the one Lowe's couldn't get. I placed the order. Roughly 7 days to get it. He had it in 6 days. Lesson learned, I should have tried local from the start.

A true customer service oriented business. Very rare &…read morerefreshing this day & age! We are very impressed! We had an empty new construction home & needed EVERYTHING! We were able to completely decorate our new home along with Boswell's In-House Design/Delivery Team ~ Buffy, Glen & Steve. We preferred to shop online & choose our selections via their factory sites & they took care of the rest. They made it so easy & the least amount of stress as possible for us. With still more to go & A LOT already purchased to date, we will continue to purchase from this business. We have very high standards & they matched it in every way. From placing our order to delivery, to standing behind an issue that recently presented itself, Keith took the stress right out of it for us!!! Boswell's = High quality ~ High satisfaction in every way!

Four years after purchasing sofa and loveseat it was (finally) time to freshen it up. A quick call…read moreto Boswell's was all I took to give me the confidence to tackle the job myself. They were so friendly and helpful. Buffy, our sales rep, was not in not in, but the man who answered was friendly and helpful. The quality furniture and honest sales reps makes Boswell's my go-to furniture store! Only regret? I wish I needed more furniture.