Used to be a great place They don't respond to calls. Mixed…read moreup or grooming date. Never going back

Despite an outrageous price increase, this store has not improved its customer service and is still…read morea poor value. Over the years, we have tolerated long appointment times, delayed pick-up times, and grooming services that are not differentiated from other local groomers. TODAY I waited for over 15 minutes to check my dog in! The receptionist inexplicably left while the groomer consulted with the customer ahead of me. When the groomer was done, she left me alone in the "waiting" room. The receptionist soon returned and could not find the appointment for my dog! I will NEVER pay their prices when customers are so taken for granted.

I'm very disappointed in the care and communication I received from this grooming business. My dog…read morehad her nails trimmed, and one was cut far too short, causing her to bleed continuously for over four hours. What's most upsetting is that no one informed me of the injury when I picked her up. I only discovered it once there was blood all over my car and home. When I contacted the owner, Olivia, her suggestion was to bring my dog back--still actively bleeding--which was not feasible, especially with a newborn at home. Instead of offering a sincere apology or reasonable solution, Olivia made an incredibly inappropriate comment: "I'm glad that you can have kids." Accidents can happen, but how they are handled matters. I'm not upset that my dog's nail was cut too short--I'm upset that I was not told about it and that the situation wasn't properly addressed before I left. The complete lack of communication and the way the owner responded afterward were completely unprofessional. I would not recommend this business to anyone who values transparency and basic compassion for both pets and their owners.

Olivia is always friendly and professional! My dad's dogs are not the easiest to groom (have to…read morewatch those little ones-not called ankle-bitters for no reason), but Olivia always treats them with love and compassion. They always leave smelling and looking amazing! She does amazing work! I always let her be creative with the dogs- and I'm never disappointed!!

They're money grabbers, rude staff who talk behind your back as soon as you walk out the door as…read morewell. Would not recommend.

Boarding verification requirements. At the very last minute was told I could not board my fur…read morebabies, when I was told the day before all they needed was in influenza vaccines, and the day of boarding was told they need additional testing at a ridiculous rate from there office. Over priced, incompetence, and rude! Will never recommend anyone to take their pets there! It's just a money pit!!! $121.00 each for influenza shot and an exam that wasn't needed. Luckily I was referred to Vet Clinic East and got everything done for half the price. Allpets in Pickerington is a ripe off!

I am really struggling leaving this review because I truly loved this business and thought they did…read morean EXCELLENT job grooming my doodle. I was able to get my doodle scheduled for every 6 week grooms in May 2024 after being on a waiting list. I was so thrilled with this business because it made grooms so convenient for us & my pup was SO much happier than being dropped off at a groomer. It was truly the best of both worlds! I always received compliments on how well my pup did during the grooming sessions & his cuts were always PERFECT!! In December 2024, I received a phone call from the owner around 2 weeks after his scheduled groom. The owner informed me they would no longer be able to groom my pup because of his size. When I signed my pup up for grooms, he was around 55lbs and now he's around 65lbs. I understand they do have a 50lb weight limit and was informed they allowed it at first but now he is just too big. They also noted his height, which he is a pretty tall boy. While I completely understand their concern, I am just extremely upset it became an issue over 6 months after the grooms started. His height didn't change much, he just filled out through his body. The main reason I am upset is due to the lack of notice. As a mobile grooming business, they are well aware there is typically a waitlist for these services. While I did get my pup on a waitlist shortly after I was informed of this, he is still on a waitlist for another business. It is now the time for his every 6 week groom & I have no idea when he will be able to get into the new place. I truly wish I would've received more notice for this, even letting me know after his NEXT groom, they would no longer be able to groom him. The owner & groomer are very nice & friendly BUT I do wish this situation was handled differently.

Best dog grooming in Columbus!!! Not only do they come to you but they do such an amazing job.. my…read morepuppy always comes out looking amazing. Thank you

Oleta has been grooming my pup, Poppy, for over a year now. She's awesome! She works with…read moreschedules, she comes to your home where your pup is most comfortable, she bring all she needs to give your pup the full spa treatment. Oleta plays soothing music while she's grooming. Poppy loves her!! When she's done - she cleans up so you wouldn't even know she's been there. Poppy always looks fantastic and she smells good! Highly recommend Oleta to take care of your four legged fur babies!

Kat groomed our Corgi Beau. She went above and beyond from…read morewhat we are used to with our previous groomer She made new 4 legged friend . We will be back . Thank you Kat

We love The Fairfield Area Humane Society! They are an awesome group of people. So kind and animal…read moreloving. We adopted our two cats Cali ( a Tortie) and Abby ( a Calico) from TFAHS. Even on their follow up care they wonderful staff was so good to them and to me. My husband and I would recommend to anyone looking to save a cat or dog and give them a new forever home this is the place. Ken & Susie Draper

We brought our new kitten for his first check up and vaccines. We left the vet at 3:00 with a…read morefrisky purring kitty who fell over dead at 6:00. The vet receptionist simply said she was sorry to hear this and when I asked if possible alwrgic reaction to medication, she simply said she never heard of such and again "Sorry to hear you kitten died. I will tell the doctor." We never received a return call. :(

Brooklyn does a great job! She is very professional and takes great care of my dog during her…read morevisits.