Absolute WORST Customer Service I have ever dealt with or even heard about. The office is run like a complete JOKE !! If you need any service on your heating system or any oil & gas needs - trust me - CALL anyone else you can find !!!! These people just DON'T GET IT !!!!! HORRIBLE BUSINESS read more

I had oil delivered on 12/12/2019 and got a bill in the mail for $30 three months later. Said my account was past due. Called and the lady claimed they undercharged me and the bill was for the difference. I paid COD with my card. They delivered and I was charged. She said it was their mistake for undercharging me and wanted me to pay with no documentation to support her claim. I said no way after three months and refused. The lady said "Do you think you should get free oil" on the phone and claimed she sent me bills January and February and blamed the post office for losing them. I've bought oil from them for over 10 years and this was ridiculous. One star is generous. Not a customer any more. read more

This company has a ridiculous business model. We started using them when we bought our house this winter. Their oil prices were pretty low through the season, but when we called to find out about getting our heating system serviced this summer, we were told we couldn't arrange it over the phone until they mailed us some paperwork and we returned something else by mail. I know a website can be expensive and time-consuming to maintain, but seriously, snail mail ONLY? Not even a phone call? We got the paperwork, which had two "services" that were virtually indistinguishable from the descriptions, save the price. We chose the cheaper option, and I put a stamp on the stupid card and put it in the mailbox. Cut to two weeks later, we still hadn't heard anything, so my husband called them to check in. Of course, they claimed that they never got the card, and instead of just asking us which service we wanted and making arrangements over the phone, they told my husband they'd have to send another card out to us. No way. Needless to say, we won't be doing business with them any longer. read more

Tony and Tom from Fusco Brothers installed a new Roth double wall oil tank in our basement recently. The install went smoothly and the new tank, which is a big stainless steel box looks great! They had been recommended by a friend who had the same kind of tank installed, glad we went with them. Very happy with the professional job done. read more

Fusco Bros - Roth Stainless Oil Tank - Heating & Air Conditioning/HVAC Near Me - Windsor, Connecticut

I've been a satisfied customer of Fusco Bros. for over 30 years and have no gripes or complaints whatsoever. Their prices are always very competitive and their service is very reliable and competent. They have always shown up promptly when needed. No email system...I don't care. read more

Called to cancel my oil delivery, the women who took my call could have cared less why. You would think they would like to know why a ten year plus customer was cancelling, but they could care less. read more

Have to say after doing business with this company for many years I cannot believe the horrible service they have provided the last two months. I am on automatic delivery. Last month I ran out of oil. Luckily I received a delivery that day but had to have a technican come over to re start the furnace. Today they refused to deliver oil until I had cleared a path. This was news to me, but ok I got it done that day. They said I would now have to wait until Monday for the delivery. When told that I don't think I have enough oil to get to Monday the response was "well you can put diesel file in your tank". Really? read more

Good company to us to fill up your tank at low prices in the summer months! I've used Fusco Bros. Fuel on and off over the last 20 years and found them to consistently have the lowest heating oil prices in the Hartford area especially during the off-season. During the heating season (Nov. - Mar.) however, their prices are typically more in line with other fuel companies. Their deliveries are usually prompt and courteous. They do not require a service contract for their discounted prices so I usually try to fill my tanks with them in the summer. I have used them from time to time for service and although there service contract prices are competitive that are generally not on the low end for the area. Service quality was good. read more

They are NOT accepting new customers according to their office staff based on my call yesterday. Exceptionally rude and inconsiderate

I have been using Fusco for ten years. Most often I get the most miserable person (the same one) to deal with. She is just plain nasty but the price was always right. I ordered oil last Tuesday. I pay cash. It couldn't be delivered until Wednesday or Thursday. I called on Wednesday and was told it was to be delivered Thursday. Then I called to get a new quote on the price, as I was told the price changes from day to day. This consistently cranky woman told me they received a lot of calls, they were not a call center and she noticed I was calling a lot. I will pay a higher price to get better customer service than be told not to call about an order. PLEASE!! Do your job and quit trying to find ways to sit on your butt in the coldest weather in American history. Of course it's busy!!!! Bye Bye Fusco Alison read more

My elderly mother has been paying $40 per year for "oil tank insurance" through Fusco's for the past 15 years. Suddenly, at renewal time this year, they claim her oil tank is leaking. Well, what about that insurance she paid for all those years? The tech claims that they had to stop using the insurance company they had because they were having trouble getting claims paid. Now, supposedly, they hired a new insurance company that will not cover oil tanks that are over 30 years old, namely hers. What insurance company? We paid the oil tank insurance amount to Fusco's for 15 years without ever hearing about a third party insurance company. I never saw any other name attached to that billing beside "Fusco's". And, what about the coverage she had until June 2013? They scheduled the oil tank inspection for after July 1 so that her coverage period ended before the inspection took place. He said she isn't eligible for any reduction in the cost of a replacement oil tank. Now, if that isn't a fix, I don't know what is. To top it off, I paid $42 for the coverage through June 2014 that they now claim is not in effect. Funny thing is, they cashed my check and never sent a notice or a refund. I suspect that my mom has been paying for insurance that never existed. I'll be reporting this matter to the BBB and the Attorney General if need be. I fully intend to pursue this matter. read more

Office help is very rude, they do not exhibit any customer service skills. Even after complaining to the BBB, no calls from the company. Guess business is so good they don't care why customers leave them. read more

AVOID!! Fusco sent out a tech to my home to repair a power control module. They used the wrong type/brand and not only ruined the new power venter but then charged me over $500 to repair the damage they themselves admitted to have caused!! read more

For the second time in two winters, I ran out of oil, even though I'm supposedly on "automatic refill." When I woke up, the temp in the house was 44 degrees. Outside, it was -4 degrees. I'm lucky the pipes didn't freeze. My landlord bailed me out. Thank goodness he had extra oil and knew how to prime the furnace! I couldn't reach Fusco Bros. Oil by telephone all weekend long; there's apparently no emergency number. read more

I ordered a fill-up of my 330 gallon tank and asked Fusco to honor a $20 coupon that had expired. After lots of conversation, they would not budge. I called another company and set up delivery at 50 cents less a gallon. When I called Fusco back to cancel the delivery there were no questions! I am in awe that they would give up a good customer and an order of more than $1000 because they didn't want to honor a $20 coupon. read more

I have been using Fusco over 10 years now. I used to check them with others and found they always were the best price, usually by a meaningful difference. I have always had good experiences with ordering and with updating credit card info when it changed. We don't use auto delivery because I do call around once in a while to make sure they have the best price and we have Richie's Heating do our tuneups cause he installed our boiler 15 years ago. All in all, we are very satisfied with Fusco and would recommend them to anyone. I really wonder why some people pay 20, 30, 40 cents a gallon more for oil, but there is alot to wonder about these days. read more

I just read the previous review. Sorry, but it sounds like you didn't give them much of a chance at all. Try having a little more patience next time. read more

We have been Fusco Bros customers for over 25 years. Today I stopped doing business with them. We were supposed to have a delivery Monday, that didn't happen. We were told first thing Tuesday morning. That didn't happen. They showed later in the afternoon on Tuesday and apparently refused to deliver oil until a path was cleared. We have been clearing the same path for them for over 25 years, why this was not good enough now I don't know. Called them this morning and had to fight to get delivery today or we would have run out of oil. They wanted to deliver Tuesday next week. Well, they delivered and the technician wrote a note on my receipt that if we wanted to threaten anyone, we can threaten him. This is how they treat customers? read more

One star is too many. I was a customer for 30 yrs and when I tried to order oil this past cold winter I was told I would have to wait a week. Not having enough oil to last didn't faze them. I called another oil company and got delivery next day and they appreciated my business. I'm done with fusco's. read more