Horrendous experience. DO NOT SHOP HERE!…read more I'm honestly furious and incredibly disappointed with this store. Buying furniture should be an exciting experience, but this place managed to turn it into a stressful and frustrating nightmare. From the moment we walked in, the staff acted like helping customers was a burden. The attitude was cold, dismissive, and at times outright rude. The furniture looks nice in the showroom, but once it's delivered you quickly realize the quality doesn't match the price at all. It feels cheaply made and nowhere near what you'd expect after paying so much. What upset me the most was how the store responded when I tried to address the problems. Instead of taking responsibility or even showing basic concern, they were dismissive and unhelpful. It honestly felt like once they had the money, they simply didn't care anymore. After numerous phone calls and the games they played, I finally spoke to manager Spiro who blamed a leather couch falling apart after 3 months on me. Please look at the shocking pictures below that were sent to them and they didn't care. I regret spending my money here. This experience was frustrating, exhausting, and completely avoidable if the store actually valued its customers. I would strongly warn anyone thinking about buying furniture here to think twice and look somewhere else.

Came in for a night table and possibly a matress. Manager told me he had an unbelievable high end…read morepurple matress for a great deal, which goes for almost 7k new. After taking a look the sales guy comes back and says they can do it for 1500. Wow what an awesome deal I thought... ill take it. So I pay and upon looking at the receipt a different model purple matress is listed I go back in to ask why a diffent model is listed. After some back and forth they claim the wrong label was on the matttess and they could never sell this mattees for that low. Kind of felt like a bait and switch show the fancy mattress and deliver a cheaper version. Maybe it was an honest mistake but I thougnt I was getting an amazing mattress at a great deal and instead left disappointed and annoyed. Wont be buying my mattress here thats for sure

Large furniture store with many top quality mattresses. There was no pressure from sales people and…read moreI felt free to try out the many mattresses.

I am very disappointed with Raymour & Flanigan. I ordered a sofa bed, swing chair, and…read morespecial-order pillow on August 11, 2025. The salesperson, Michael Grossman, told me everything would take around six weeks. The swing chair arrived on time, but since then, it's been a complete mess. After October 3rd, Michael called saying the pillow arrived and would be delivered by Thursday the 9th -- but no one ever called or showed up. I tried contacting customer service many times, but it's almost impossible to reach anyone. When I finally spoke with someone, they were rude and gave no real help. I even went to the store on October 15th to check in person. The front desk said the pillow should be there, but they couldn't find it. Michael searched the storage area and still couldn't locate it. After waiting, he told me it would come no later than October 20th -- but again, no call, no delivery, and no update. It's now been more than two months, and still no pillow, no explanation, and no proper customer service. This experience has been extremely disappointing and stressful. I will definitely think twice before ordering from Raymour & Flanigan again. UPDATE:011/20/2025 Michael called me in the first week of November and admitted they lost the item and would issue a refund immediately. As of today, after calling multiple times, I still have not received any refund. The communication, service, and responsibility are unbelievably poor. THIS COMPANY IS A SCAM -- REFUSES TO ISSUE MY REFUND This company is a scam. They keep trying not to refund my money. Every time I call, the lady tells me, "The refund will be issued soon," repeating the same line over and over. I even asked her to send me an email confirming the refund, and she said, "I'm doing this, someone else will refund it for you." That was exactly two weeks ago, and I received the same excuse again -- no refund, no update, nothing. At this point, it feels like they are trained to repeat the same script until the customer gets tired and gives up on their money. TOTALLY A SCAM COMPANY -- NOT JUST POOR SERVICE, A COMPLETE SCAM. Avoid at all costs.

I AM BEYOND DISAPPOINTED WITH VALUE CITY. As a long time customer its very disheartening. I…read moreordered a queen size mattress, a king bed with mattress and box spring, 2 dressers. I purchased them in May. I also purchased a dining room set the same day. Dining room set was delivered no issues. This bedroom funiture has been nothing but trouble here I am almost a month later still sleeping on a mattress in the floor,(oh wait I forgot a box spring too we graduated) because they can't seem to get the delivery right. First I was told they have the queen mattress in. But not dressers or king bed. So they were going to deliver the queen bed and come back with rest. Long story short I get everything delivered except footboard, headboard frame for king bed. And when I called I get remember I told you they were damaged. NO I REMEMBER YOU SAYING THE DRESSERS WERE DAMAGED. SO EVERY WEEK ITS A DIFFERENT STORY. I was told my bed would be in this week. The 10th, or 11th I called today now it's June 17th. I dont think im ever getting thos bed. Im 2 steps from saying cancel it and not pay them. This whole time through thos whole ordeal not one manager has offered anything to makeup for this ordeal. That is not how you do business. Instead of blaming new delivery system. And new delivery system blaming them. Why not try to keep a customer coming back. Offer us something. Throw in something for the aggravation. I will not be buying from here anymore. I hope administration sees this, or the higher ups. Because im getting nowhere with management in Toms river nj store. ​

Value City in Fairfield NJ is a complete joke. Back in…read moreearly November my mom placed an order for a sofa, love seat, and living room accessories as she wanted to gift herself a new set. I, ofcourse, went with her to pick out something nice and offer my opinion. We went on a Saturday and returned back on a Wednesday, the 11th to make the purchase. As I called the actual store to find out the delivery date, which I found out was supposed to be for this past Sunday the 12th, I decided to place up our old furniture sofa and loveseat up for donation. Two extremely nice gentleman came Saturday evening and were able to pick up and carry out our sofa and loveseat out to Paterson for her home. Yesterday the delivery comes and the truck drivers are here within five minutes & decide it's too big to bring into our house. Mind you the sofa and loveseat that we donated were in fact a bit bigger and had no issues being taken out of our home on Saturday. I think they just didn't want to do the extra work. Sucks they missed out on a good tip for their hard work. As I get the round about today to the service department , I've been transferred to all different departments today to help solve this problem, I am told that the loveseat is not part of the order!! I was specifically with my mom when she made the order. The sales rep did not include it in the order. My mom wanted the whole set , sofa, love seat, center living room table and two end tables. A lapse of misunderstanding that results in the sales rep not earning what could have been a solid commitment. And of-course is not having any furniture at the moment having to start from scratch yet again. So now we have another issue. Oh and for the sofa to be delivered it would have to be broken down & reassemble and there would be an extra $180 for that service which was never disclosed to us when we first made the order in the first place. So as you can imagine I am frustrated and annoyed that I cannot get through to the sales person because he called out sick and we now have a living room with nowhere to sit. So I unfortunately had to post my experiences on social media and go in person today to cancel the entire order. The manager was kind and helpful and even refunded the taxes that were paid. But even though we were offered to select other items, the experience of this after waiting a whole month and three days to deal with this left a terrible taste. Such a shame because my mom was looking forward to having entirely new furniture to enjoy this holiday season and years to come. Such a disappointment.

My first time visiting an Ashley furniture store and i was pleasantly surprised by the show room…read more They have so many great designs, it made choosing out furniture slightly difficult. Elvyn took care of me during my visit. He was very patient, knowledgeable, and kind. I picked out a dining table set with chairs/bench, and 2 bed frames from here. When I noticed a better deal online i was able to speak with Elvyn and he price matched for me to ensure i got the same deal. And i also ended up changing one of the bed frames on my order and he made it so easy! I am happy with the service i received at the store and via telephone/email exchanges. The staff at the store even gave me a card to congratulate me on my new home. Sweetest ever!!! I'd totally recommend them!

Horrible service, support and dishonest - ordered furniture for my college student and the online…read moreportal won't let you close out the order unless accepting only postal delivery (even though 3 options including scheduled delivery and white glover setup). Called that night to address the delivery and the online sales rep strong armed us into ordering (or prices go up) and to call back the following day to resolve shipping. Next day find out the order shipped and derives with out anyone there. Ashley showed not accountability, responsibility nor interest I. Addressing their faux pas. Will never order from them again - nor should you

Purchased lay-z-boy loveseat/couch units with all the bells and whistles. They didn't last in an…read moreadult home with gentle use. The "leather seating surface" scam. The vinyl was the first to go, soon followed by the leather itself. Live and learn, I'll never buy from them again.

This location scheduled a Saturday delivery for my purchases, I waited all day and decided in the…read morelast half hour to call for an update. At 5:30PM the warehouse guy says to me"oh wow yeah someone should've called you because we cancelled this at 7am" and after some back and forth, I mean it wasn't their fault, I let them go. When I spoke with Nermine (the showroom manager) she apologized and said how about redelivery next Thursday. I said how about tomorrow? You literally wasted my entire weekend and rudely failed to communicate with me about any of it, the least you could do is get the delivery done next day. She tells me no one delivers on Sundays but she would call me Monday to let me know if she would be able to make any advanced delivery or issue a discount for the trouble. She never called. I called Tuesday and asked what's up, she says I had you for Thursday. I said you promised me a call and I never got it. No apology. Not even an excuse just silence. She knew she was in the wrong. She did NOTHING. I finally got my delivery yesterday and everything was as expected, except for the wasted day and the absolute lack of professionalism and concern for the customer. Once they take your money you are SOL for anything from there. This location has THE WORST customer service of any location I've ever been to. If you're reading this considering going here, DONT DO IT. There are many other options and all of them have better management. Zero stars. The furniture and the recliner? Great stuff. Great price. That stuff was great and if only I could've bought it online without having to deal with the shitshow management at this store, I'd be giving five stars for the quality and comfort of the product. The Talladega recliner is the most ridiculously comfy thing I've ever sat in. Buy it online and avoid the headaches. They charged me full price for delivery that didn't happen.

Went to Sleep Number today and had a great experience! Ronnie was excellent and very helpful but…read morethe whole staff was friendly and considerate of all needs being met. Excited for the delivery and getting a great night of sleep! It's obviously a big investment but they have a great selection and financing available.

I don't have any complaints against the store. The salesman was attentive, answered my many…read morequestions and I eventually purchased a bed. My complaint is with the bed. I'm still undecided as to whether or not I like the bed. My biggest problem is I can't connect to internet. I have a 2.4 connection and the bed is with 40 feet of the router. Customer service couldn't help. They sent me an article. I tried unplugging the bed, but still nothing. You pay a lot of money for this bed and not all of it works.VERY FRUSTRATING. I'm seriously thinking about returning it.

great job in every way! Very dirty recliners and area rugs. Post naughty puppy clean up!read more

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

When I recently shopped here I found the service to be good. Staff did not 'hover" as I walked…read morearound or pressure me to make a purchase. I thought that the prices were reasonable and that the quality of the furniture was quite good.

Highly recommend large selection of high quality furniture at affordable prices and the service was…read moreexcellent Pat went above and beyond to make sure we were happy with our purchase! If you're shopping at Macys furniture ask for Pat .

Genrietta is amazing! Super patient with me when we were looking for getting a reclining sofa set…read moreright before store close for the day. She didn't rush me at all and patiently compare each option with me, truly appreciate her patience and dedication for this!

Amazing selection!! Genrietta was so kind and helpful! Would absolutely come back for our next…read morefurniture