Dangerous, sloppy install and hostile management - would never use Future Aire again. Future Aire recently came to my home to perform an annual service checkup. Without asking, the technician decided to rerun the condensate drain lines on my HVAC system, and the result was an absolute mess. The new plastic lines are now routed directly across the front of the furnace, so there is no way to open the electronic air filter cartridge or service panel without first disconnecting or removing the hose. This is not only shoddy workmanship; it is genuinely hazardous. One of the lines now runs more than a foot off the ground in the middle of the mechanical room, creating an obvious trip hazard in an area where we have to walk and work regularly. No competent HVAC company should consider this acceptable or safe, and the condensate lines should have been properly secured and routed so they do not block access panels or introduce new safety risks. When I called to discuss these issues and look for a reasonable solution, the response from Future Aire's management was even more alarming than the work itself. Instead of listening, the manager became confrontational and dismissive, and explicitly stated that he did not care whether we were satisfied with the work or not. That attitude is completely unacceptable for any contractor, especially one working on critical systems inside a home. Between the unsafe condensate routing and the hostile response to legitimate concerns, Future Aire has lost my trust entirely. I would strongly urge anyone considering them for HVAC installation or maintenance in the St. Louis/Eureka area to look elsewhere for a company that actually follows basic best practices, values customer safety, and stands behind its work. read more

Future Aire Heating & Air Conditioning Eureka - Heating & Air Conditioning/HVAC Near Me - Eureka, Missouri

This March I had a failure of my Carrier Infinity system. I called Future Aire to diagnose and repair the system. As is my luck the failure of the over a decade old system turned out to be catastrophic. Repairs were going to exceed reasonable expenditures for a system of it's age. Future Aire offered several options for replacement/repair which I checked against several other contractors. Future Aire offered me the best pricing and finance option which I accepted. The installation was scheduled very timely and done in an exceptionaly proffesional manner. I am extremely happy with the work and new system. I HIGHLY recommend Future Aire. read more

I would not do business with this company. We called and scheduled a CLEANING for $89 in June. On the day when they were supposed to come out, my husband ended up in the ER, BUT we had my father-in-law come meet the repair tech and sit there for the duration of the cleaning. The tech came in, said our unit was too dirty for a cleaning and we would need a whole new AC unit. He was going to send us quotes for new units from Future Aire. That would have been fine if the unit was truly shot..... But later that evening after we got home from the hospital, my husband and I went and cleaned the unit ourselves (we don't have any AC experience; we just used Chat GPT), and we fixed the unit in a few hours. Fast forward a couple weeks and we receive a phone call from Future Aire saying we owed $170 for a no-show service call. As soon as I pressed the issue and said we weren't no show, my father-in-law was there, they said ok we'll discount the price back down to $89. I said no - the $89 was for the cleaning, and I never received a cleaning, which is all it needed to get back working. They said if we didn't pay the $89 then they were going to get a lien against our house for it. They are dishonest and have tried to take advantage of us from the beginning, from saying we needed a new unit when it just needed a cleaning, then to trying to charge us $170 for a no-show, to finally still charging us for a cleaning, which was never done. read more

I was happy with them for several years. So much so that I bought a $9k system from them. About a year after I bought it, and two days after they came out for my service/checkup, the ac unit started making a terrible noise on a Friday late afternoon. I called and a technician called me back. He wanted to be sure that I knew that I'd be charged for a service call and an after hours fee. I told him I didn't feel like I should be charged the after hours fee on a unit less than 2 years old. He became very upset and unprofessional. At one point I simply asked him what the after hours fee was. He then threatened to hang up on me and leave me without ac for a very hot weekend. He said that he told me how much the fee was earlier in the conversation. (He did not) He thought I was asking what an after hours fee was. I told him I knew what it was, I just needed to know how much. He did end up coming out and when he turned the unit back on the noise was gone. He told my wife (I was out) that something must have fallen into the unit and got dislodged when I turned it off. My problem is not with the policies or procedures. I have two problems: 1. When a loyal customer of many years calls with a problem two days after you have been out to service, you come out. No questions no charge just to make sure your technician didn't make a mistake. We all do. 2. You never, ever get disrespectful with a customer. Especially one who has done business with you for years and just spent $9k with you. I want to add that while I did express displeasure in being told I'd have to pay a weekend callout fee at a little after 5:00, I was not disrespectful with this young man. There was a time when businesses treated customers with respect and young people treated elders with respect. Sadly those days are gone. read more

I purchased my Furnance and AC frome Future Aire Eureka,MO. They have installed, serviced it. I became ill with cancer. They sent a young man out to service unit. When he replaced my filter he broke my Humidifier and caused water to go in my furnace & ruin the dry wall. It took me awhile to noice, then I called them 3 times without them coming out to check. He also took his foot and broke off at the ground a young redbudtree, that was near the AC. When I scheduled a $89. clean & Maintance I told them not to send the young man. So they Sent Jason their senior maintenance tech. Jason Stated the humidifier feeder tube end ball was broken off inside the humidifier. Thus causing the water to ruin my wall. Jason seen the damaged drywall. Jason also showed me where the Humidifier water had ran down into my furnace causing one of the devices to short and burn out. Which he had to repair today. Jason advised me to purchase a different humidifier and they would give me a discount for the damaged one and the wall repairs. My electronic air cleaner was not working, so Jason recommended I purchase a newer model. He also told me I could just use the old cabinet and he told me the type&size of filter to purchase that would be nearly as good as the new unit he would sell me. I told Jason, I would not pay the $89 TODAY because he was supposed to only repair the humidifier and the electronic air filtering unit. And I wanted to be compensated for the damage his coworker caused to my humidifier. I also agreed to buy the newer Humidifier Jason recommended but I wanted a credit / discount for the one they damaged. I also would go buy the filter he recommended, (he did not have one to sale me on his truck) and see if I wanted to use that or buy a new electronic air filer. He did not recommend repairing the old one that is 25 years old. When I called their office the office manger Christine screamed at me and told me since I did not pay the $89 TODAY, I COULD NO LONGER BE A FUTURE AIRE CUSTOMER. I tried to explain the above to her and she said the damage happened two years ago. But I told her I had called several times, and I had been too ill to deal with it at that time. On one of my calls the office person told me the young man who did the damage was the owners son. Jason said the young man is no longer working there. I asked Christine to talk to the owner, SHE REFUSED to allow me to talk to the owner and said I AM THE OFFICE MANGER!!! I am very concerned that Jason thought the agreement was a fair one and he admited the other worker damaged my Humidifier and my furnance they installed in 2014 aprox. I agreed to pay the $89 service fee. But they are refusing to repair the damage their employee did to my Humidifier and to my furnace. I am older woman with cancer. I believe they are taking advantage of me. I DO NOT RECOMMEND THIS BUSINESS TO ANYONE ELSE UNTIL they make this right... I will be happy to repost a retraction if and when they fix what they damaged. Services: A/C system repair, Install thermostat, A/C system maintenance, Install AC, Heating system installation, Heating system repair, Repair HVAC, HVAC system maintenance read more

Future Aire failed to take responsibility for a faulty, dangerous error with the installation of a furnace they performed in 2019. This error caused the heat exchanger in the unit to catch fire, causing irreparable damage to the system, requiring me to purchase a new replacement unit to get my family through the winter. Mistakes happen, but in this case, Future Aire relied on deception and excuses rather than honestly owning up to the mistake and making things right. While my wife and I were out of town, our propane tank ran out of gas. After refilling the tank and following the proper procedure to restart the system, the furnace was no longer working. Since Future Aire was the original installer, we had them come out first to diagnose the problem and provide solutions. The technician carefully inspected the unit and told us the failure was likely due to our propane tank running out. At the time, I thought this made sense on the surface, but my wife was skeptical. How could a furnace be designed in such a way that an interrupted supply of gas would cause it to fail completely? After all, the engineers that design these systems surely would account for such a possibility and would take steps to ensure this couldn't happen. She spoke to the company owner and asked repeatedly if there was something we could purchase to prevent this happening again. The owner's response was simple: no. Apparently running out of gas was and always would be a surefire way (pun intended) to destroy your $6,000 furnace. Fueled by this skepticism, we reached out to several other HVAC companies to have them come perform their own inspections of the broken furnace. Without prompting any of these professionals, they all came to the same conclusion: this failure was not caused by running out of gas. All gas furnaces come from the factory configured to run on natural gas. Given that our home is on propane, the system should have had a converter kit installed. Not only was this kit not installed, but the Future Aire technician who inspected the unit didn't think to mention this until we had him come over a second time. We told Future Aire what the other installers told us and, this time, they had a new excuse. After the technician confirmed the kit was in fact not installed, he insisted that it must have been installed properly up front in 2019. The previous owners of the property must have had someone else come out to service the unit. Despite no other company slapping a new sticker to cover the Future Aire brand on the unit, I had to admit that this was pretty good plausible deniability. Even though it made no sense why anyone would remove the kit, I certainly couldn't prove it never happened. However, after making contact with the prior owners, they confirmed that no one ever came to service the unit after it was first installed. At this point, I sent a firm but cordial email to the company owner outlining my findings. I asked for him to do the right thing: own up to the mistake and take financial responsibility for it. I sent that email 3 weeks ago and have not received a response. I'm sure Future Aire does good work most of the time, but given the potentially dangerous nature of the installation error and failure to do the right thing when confronted with facts, I strongly recommend you take your business elsewhere. I'm just glad our home didn't catch on fire as a result of their mistake. read more

We had our HVAC system replaced on a house built in the 1950's and the the equipment was really old and needed a flue liner installed. The furnace worked, but the air wouldn't kick on for those few days of warm weather in March. We got proposals from five companies and Future Aire was the best. The technicians worked efficiently all the time they were here. I can't say enough about Cody and John who completed the difficult job and let us know what they were doing throughout the day. They cleaned up and hauled away everything too. Thanks again for another great job. read more

DO NOT USE THIS COMPANY. Here's 5 reasons why! 1. The AC Unit was installed incorrectly. The first install it was stood up on PVC piping and supported by the water heater below and was not mounted properly to the wall. The brackets that were meant to support the AC unit were falling out of the wall. They initially had no sense of urgency to get this resolved. I had to call three separate times in order to get their manager John to agree to send someone out to fix the install the day of. The AC unit was also not installed up to code and we had to have them come back 3 separate times to fix/properly fix issues that were brought up by an inspector. 2. They did not file a permit to begin with. We paid for it on the invoice but they only filed for the permit after we had requested it via the phone. 3. When we informed them of the time sensitivity of getting the permit filed as we were in the process of selling the house we asked that the permit be filed online. The permit was intentionally filed by mail and we came very close to having to delay the sale of our house. This was around the time when the mail in our area was being delivered very slow. After bringing this up to them they refused to file the permit online claiming they had already mailed it. After waiting for two weeks.. during this time we had called them over a dozen times, they finally agreed to submit the permit online and we were then able to schedule the inspection for the permit. It came down to the very last day as we had to get inspection done multiple time due to the AC unit not being installed up to code. 4. Kristina was very difficult to work with throughout this entire process. She was extremely rude to me and my wife on the phone. Her manager John was also not helpful in solving the issues. 5. I was recently contacted by the new owner of the house where the thermostat that was installed went out(6 months after initial install). The thermostat that is currently under warranty. When I purchased the unit I was given a 10 year compressor and parts warranty, 5 year thermostat warranty, and 1 year labor warranty. Future Air claimed to the new owner that they will not honor the warranty of the thermostat as she was not the original purchaser even though she was able to provide the invoice from when I had purchased it. They then charged the new owner $245 to replace a warranted thermostat and $75 dollars to diagnose that it was broken. When calling back to dispute this Kristina says too much of her time was being taken up rather than honoring the warranty. We were referred to this company for the years of service it provided when it was under different ownership and have noticed it has slid very far down hill since the new owners took over. I have never come across a company run this poorly. A large amount of the good reviews that you see are from when this company was owned by someone else. I advise you stay very far away from them. They will take advantage of you wherever possible. read more

Christina Yelled At Me, LOLz I have used Future Aire multiple times in the past, once for AC services and another in replacing our house furnace, I have had good experiences both times. Unfortunately, after my most recent experience on having them out here and dealing with Christina in customer service that I will be moving on from Future Aire. I asked for a tech to come out to take a look at a smart thermostat I installed but was not functioning properly. The tech determined within the first 30 minutes that the thermostat was installed correctly but the common wire from my furnace to the thermostat is damaged and would not be able to provide enough voltage to power my thermostat via cooling and fan settings. The tech continued to work for another 3 hours to see if they could still get up an running, they could not. The final bill was $160 for a service that was essentially not provided and a charge that was never explained to me before performing the service. I paid the bill and went on with my weekend. After further thought, I had a bad taste in my mouth about how the price of the service was never communicated. And if the common wire was faulty, why did the tech continue to work on the system and charge me if he knew it wouldn't work regardless. I reached out to Future Aire with no expectation of receiving a refund of any kind, I just wanted to explain to them that as a repeat customer I was disappointed/surprised by the price I was charged for something they couldn't repair. This is when I met the wonderful customer service rep Christina, Christina was very gracious in NOT allowing me to explain the reason for my call. At this point I recognized that I was working with someone that operates by the Gold Rule, as she continued to explain to me that yes I was a repeat customer and yes I have spent thousands of dollars with Future Aire that it was my fault for not asking how much the service would cost and that it wasn't them that screwed up my thermostat that it was actually my fault the thermostat was screwed up and that they had to fix it (as I stated above, the thermostat was fine and installed correctly). I eventually explained to her what the tech explained to me and how they did not provide a solution to my problem. I explained that I was disappointed that the charges were never explained to me prior to "services" provided. She explained to me that yes the charges should have been explained up front but that she wasn't here at the time of the tech so she doesn't know what was said. She also explained to me that there are different HVAC companies out there and if I was unhappy with their service, to seek them out. She did a good job of telling me she is not giving me my money back even though I never requested a refund that I just wanted to discuss what happened. To wrap it up, I was a returning customer who wanted to see Future Aire fight for my...future business, what I got in return was a very clear message of we don't care, we don't value your business, we're doing fine with or without you, and lastly the biggest message I got was "next time, if you don't know what your doing maybe you shouldn't do it". I recommend to anyone going into this relationship with Future Aire that if the service is not to your liking to prepare yourself to not receive any support from their staff. If you're someone who doesn't care then this is your place of business, if you're someone who values a business that appreciates your business then this is not the business for you. read more

Buyer Beware! I paid $225.00 for a $24.95 part that I'm pretty sure I didn't need. I would not recommend this company. read more

I find it interesting that on Yelp the star ratings are so much lower for this company than the Google reviews...I edited my review on there, based on the owners response, but still have not received the refund I was promised...long story short, we had them out here, they thought the dirty filter was the reason house not staying warm. It was not. We tried to get them back out before the major cold spell and impending snow, but ended up using Eureka Heating and Cooling (fantastic service and explanation of what he was doing. They even followed up the next day to make sure heat was working.) All of this was nothing, though, compared to the customer service I received from Christine (or Christina). Read my Google review for the details of how she treated me- including threatening me, lying to me about a refund and berating me. It was hands down the worst customer service experience in my life. The owner of the company did reply to my initial review and offered to make things right, so I again asked for my service call to be refunded but that was nearly a month ago and it still hasn't happened. Again, there's more detail in my other review but suffice it to say, strictly based on this one person at that company I will never use them, never recommend them and always tell anyone who asks the reason why. read more

On time, polite and thorough.we have been very happy with the services received this past year

Wow, we have been customers since 1999, and have spent literally thousands of dollars on repairs or replacement of our heat pump and a/c. It seems that after the annual spring check every year we have to have a service call because the a/c stops working but they're usually prompt and courteous and so we have continued to use them. As usual, our a/c stopped working a few months after our spring checkup and so I called first thing in the morning to schedule an appointment. I was told I would get a call in the early afternoon and when I called around 1:30 for an update, the woman who answered the phone acted like I was imposing on her and started ranting about the 11 pages of calls they had. I didn't even ask for a specific time, I just asked if someone was going to make it out, said that was all I was asking and asked if that was ok for me to ask that? Instead of being professional or civil she became extremely snotty. I guess she is one of those people who does not handle stress well. Needless to say, we will not be using this company any more and in fact I called another company immediately after getting off the phone with her and they were pleasant and actually gave me an appointment time AND have better reviews on line. read more

Buyer Beware!! We called them out last summer and they ended up selling us a booster (Super Boost) for our Air Conditioner for over $200.I later found out it is a $35 part!! What a rip off!! I sent the owner an email but he did not reply. read more