We recently moved to the area and needed a close and reliable dog groomer. Luckily we found the Pet…read moreSpa. We had some difficulty getting them on the phone, could have been an us error or a them (not really sure). But once we went in and booked everything went well. We had our dog groomed and did the half day dog day care. Both were a great hit. The staff were informative and really seemed to enjoy working with the dogs. Looking forward to our next interaction.

I wish I could say something nice other than that the people were friendly but I left disappointed…read more I had recently moved to Rochester, and this place is right by the nail salon I like, so I thought "perfect - near the house, near the nail salon...let's give them a try!" I made an appointment and was told that for a bath and nails it would be about 2 hours. Because my dog is blind I'm kind of a nervous dog mom, so I dropped her off, then set a time for 2 hours...no call. Gave it another half hour - nothing by, so I called to check in (especially bc another review had brought up issues with them getting to their dog and communication). They told me that she was ready, so I went and picked her up. She seemed a little damp so I figured they'd dried her as much as possible without scaring the hell out of her. Got home and my boyfriend was like "she doesn't smell like she got a bath" which is weird for a post-groom. Then I took a closer look at her nails - they were still long and her dew claw seemed way too long and curled. This just wasn't acceptable but they'd already gotten my money and I really didn't want to call or go back. Aside from not feeling like my dog was properly groomed, I really wasn't impressed with the place itself. Because it's a "pet spa" (which I use loosely based on my experience) and a doggy daycare type place, the smell of dog feces/urine overpowers the smell of the spa. And it just didn't seem like a very professional business to be honest. I wouldn't recommend this place to anyone. Maybe as a last resort but that's even after a bath outdoors with the hose.

Love Lauren, she's great with my dog Emma. Does a great job and is always tries to accommodate my…read moreschedule. Easy to reach by text and responds quickly. It's now called Grooming by Lauren Ashley Phone number 585-880-5290 2217 Penfield Rd​ 14526

Update: I have to move my review from 5 stars to 4. I was…read moretaking my dogs here for a little over a year. And all of the sudden, I can't get them in at all. I called 5 times, left 3 messages and sent a text. They called me back once and left a message, I called back immediately and no one has called me back since. I have had to find yet another new groomer. If you can get in here, it's a great place, and my dogs loved it. But be prepared because you may not be able to get in again... Original post: We recently switched to this groomer because our old place started to go down hill. Our dogs were always afraid to go there too, but not Spoiled Rotten! Now when I bring them to the groomer they aren't shaking and crying. They actually run right in which is awesome. No matter how busy she has been she has figured out a way to work us in. I really appreciate that. On top of that, our doggiesalways come home looking adorable. I'm very happy we tried Spoiled Rotten. We will be sticking with this place.

Nancy has been grooming our dogs for over 10 years. She is the best. Friendly and compassionate,…read moreshe feels like family to us. The prices are fair and reasonable. The work and time show when you pick up your pet.

I have been bringing my dogs here for about 15 years now. I use to live in brockport but now I'm in…read moreGreece. I wouldn't change my dog groomers for nothing. Nancy the owner is just amazing and treats everyone's dogs like they are her own. Also extremely friendly. Its always clean and neat. The little shop she has now selling all the dog and cat accessories was just a great idea. I drive all the way from Greece to brockport and wouldn't change a thing. Thanks Nancy for caring as much as you do. Highly recommended!!

I got the cutest puppy from this pet store 1 1/2 years ago . I am so happy with my puppy from…read moreAllie's store. They are caring and very dedicated to their puppies and their heath. I chose them because after a lot of online puppy scams and lost of money . I Allie's was super reputable. I have had lots of people tell me that is were they got there puppy . I am so sorry that Kathy Hopekill Found it in her power to close pet stores like this . Thank you, Jeff for all you have done.

Everything went well! The staff is very professional, knowledgeable and love animals! They help…read moreyou make choices in accessories if needed. Not pushy! They are patient and no matter how many times I called, they were kind. Jeff, the Owner is the most dog wise person I have ever met. He picks up the puppies from local breeders no matter what the weather, weekly. The website is easy to navigate. They keep the shop spotless! The puppies play in groups. It is a total joy to do business to get the new member of your family from Allie's.

The office was clean and the staff was friendly! We arrived earlier than scheduled appointment time…read moreand were seen promptly. The vet and the vet tech we saw were both wonderful and knowledgeable. We recently moved to the area and they had great recommendations for day care and boarding as well. Our dog is not a great patient for nail trims and they did them quickly and kept him happy while doing it! Would recommend!

Unbelievably rude and unprofessional. My cat is a new patient, we are visiting from out of town and…read morethe cat is being assessed for diabetes. I was a few minutes late, and they spent another extra 5 minutes figuring out why I wasn't in their system. Then, smugly, "the supervisor" said I was outside of the 10 minute grace period. There are currently no people waiting in the room. The service I'm seeking is simply a blood glucose check that my vet in Long Island spends 3 minutes doing. If we're ready for robots to run our medical services, and I don't think we are, we need ones that are efficient enough to get things right the first time. Instead, we need providers that are compassionate, exercise common sense and flexibility. If you seek that, this is NOT your place.

Awesome place, very reasonable (in price) and flexible scheduling. Worth the drive. My dogs comes…read morehome looking like show dogs! Recently, my old english sheepdog needed a shave down (had mats) and I dreaded at the thought of seeing my dog bald but Sarah managed to save some of her fur, giving her a chic look. Very happy with the results.

Sarah makes my Great Pyrenees look (and smell) so good! She takes her time with him and he actually…read moreloves going there!

Took the dog in for her senior checkup and everyone there was friendly and thorough. They listened…read moreto my concerns and gave great suggestions about keeping my dog on track for longer, healthy life. We have gone through several vets in this office and Dr. Stiner is great!!!

Great Vet care! Fantastic staff. First time visit with Dr Stiner, Cory, Anne LVT & Karen. Felt…read morevery welcomed & got excellent care. Good tips. And our 2 cats were totally comfortable! Highly recommend.

I had no problem with the first grooming....only $65! I tipped 20. The second time I went, they…read morecharged me $105!!!!!!! Same tiny dog but they took 20 minutes more because they said there was extra matting...The job was not as good either..apparently they use bait and switch with a sliding pay scale.

They always do such a great job on our dogs. We have an Aussie and a golden retriever, so I get…read moreworried about people shaving them. These guys always do it right though! And my dogs are always SO excited to go in!! Which tells me they treat them with a lot of love. Also, they do the BEST work on puppy paws; from shaping, to clipping nails. Their paws look literally PERFECT every time. Thank you guys! Keep up the great work!