We have entrusted our feline family members to Honeoye Falls Veterinary for many years and are…read morealways impressed with the professionalism and clear communications during some stressful situations. Dr Scoda is outstanding and we have always been very happy the results. One particular aspect is Dr Scoda and the rest of the staff always take the time to make sure we are very clear on what needs to be done for the best care of our precious felines.

Have taken all my pets to this vet for over 20 years. Unfortunately my favorite vets have all left…read more Very accommodating to get my cat seen today for a new foot injury. Julie was very kind and helpful. BUT the "walk in the door" charges not accounting for surgery or other procedures was to be $1165 - ! For charges including a bladder sono for a sterile urine collection, vaccinations, stool testing, complete blood cell count, a Chem 14 blood collection and many others. I asked if any of those extraneous tests could be done another time and was told "NO." I found this approach of "casting a large net and extensive baseline testing" to be offensive and inappropriate. At least in Human medicine one can be seen for a foot injury and get Xrays and treatment without bloodwork, bladder ultrasound, urethral catheterization ! fecal testing, vaccines, etc. Thank goodness.

If I could give them zero stars I would. I called last week to make an appointment for my cats…read morebi-annual "booty" trim, as she's long haired and needs her private area trimmed once in a while to keep it clean. today I bring her in for said appointment and get told "the doctor isn't in so we can't do any sedation today." huh???? I said "she's never had sedation...she's only getting her private area trimmed, she's had this done multiple times" and then they just said okay and I dropped her off to pick her up later...also weird, but okay. almost TWO HOURS goes by, no phone call. too many red flags, my mama instinct kicked in. I leave to go get her. I WALKED IN TO TWO TECHS SHAVING MY BEAUTIFUL DOUBLE COATED BABYS ENTIRE BACK AND SIDES!!! I yelled "STOP! what are you doing?!" I spoke to TWO DIFFERENT TECHS about ONLY NEEDING HER BUTT AREA TRIMMED! I said the morning of AND when I booked the appointment. then one of the techs has the audacity to say "yeah we were wondering why she was needing a medical grooming." SO WHY DID NOBODY CALL ME??? no one asked me or explained to me what was going to happen!!! clueless, dumb, and no one is in charge of these CHILDREN that "work" there making appointments. Then they go "since this was our mis understanding we aren't gonna charge you today." um, no shit you aren't? Absolutely unreal. The rudest people I've ever had at a vet office. I've been going here for almost 5 years, and never again. These people NEVER listen and NEVER explain anything. DO NOT BRING YOUR PETS HERE.

We have been bringing our pets to this office for a couple of years, and the front desk…read morestaff--especially Bunny--has always been kind. Unfortunately, a recent situation has made us decide to move our care elsewhere. Our dog has struggled with chronic UTIs since birth, and we have worked with this office for nearly two years to try and find the cause. At the vet's recommendation, we saw a specialist, who suggested an extended 8-week course of antibiotics due to the specific bacteria involved. The vet here agreed and prescribed what was supposed to be enough medication for the full 8 weeks. We were also told to drop off a urine sample at the end of the course. When the medication ran out, I brought in the urine sample and told the front desk we had just finished the 8 weeks. Several days later (close to a week later) we were told the medication should have lasted longer, meaning we unknowingly didn't get the full course. Therefore, the UTI has since returned. The office now seems to claim this was our fault, suggesting we gave too many pills, despite us following the prescription instructions exactly. To make matters worse, while our dog is now experiencing bloody urine, the focus has shifted to blaming us and promoting Purina dog food instead of urgently addressing her immediate medical needs. We are not opposed to considering a diet change--we've even tried in the past--but Purina alone will do little to stop the bleeding compared to completing a full, specialist-recommended 8-week course of antibiotics. I have since called the office three times after noticing we were shorted antibiotics and all the vet tech keeps bringing up is Purina dog food. . . All the while, my dog is bleeding profusely. This is a real shame, because we truly liked coming here. But based on our experience and other reviews, mistakes here seem to be met with blame-shifting rather than accountability. Thankfully, we're moving soon, and the new area has some great, well-reviewed vets. We're hopeful our dog will finally get the thorough, compassionate care she needs.

I was introduced to Riverside after adopting my puppy from the attached shelter, One Love! With…read moreevery adoption they do a complimentary two week check up and stool sample, ands they are also the ones that performed my pup's spay and intake after her transfer from TN. This office is awesome. It is really a long hike for me out to Scottsville, but I continue taking Freddy here now just because the quality of care is so high. The front desk staff is soooo helpful, kind, and loving towards every pet that walks in the door - same with the practitioners. You never feel as if you're taking up too much of the doctor's time with questions, and they have a great notification system that lets me know when Freddy is due for her boosters or monthly meds. I am hesitant to take her anywhere else since they've known my girl since she was a baby, and it is hard to find really high quality care for our pets! If you're living on the west side and looking for a wonderful care community for your cats, dogs or critters - I would recommend Riverside in a heartbeat!

Dr Muller is an awesome vet. She has always took great care of our animals even when she is busy…read more We thank her a lot for what she does .

Dr. Heidi Aguiar Licata is amazing! She has been taking care of my cat and my whole family's…read moreanimals for years. She also specializes in Acupuncture and exotic animal medicine. The entire staff is wonderful so friendly and helpful. Great hours, including Saturdays.

Caring, thorough exams by the doctors who take their time to explain concerns and will discuss all…read moreavailable treatments. They don't just offer you the most expensive service when you could start with something a little more cost effective but still in best interest of your pet. They have great hours and always willing to get our pet in last minute with acute concerns. Highly recommend

We are staying on Canandaigua Lake for 3 weeks, and our 19 year old cat was in complete decline. I…read morecalled every vet practice I could find, as well as all the mobile vets. No one could take us. I then stumbled upon Victor Veterinary Clinic. I knew it was time to put my cat down, and I can't even explain how warm and wonderful this practice was. They fit us in, they were so compassionate. I could cry just writing this, but honestly, couldn't have asked for anything more.

We needed quick service on Ruby. They hot us right in. Barb at the front desk was kind and…read moreexpedited us quickly. The doctor was with us in less 5 minutes. Nothing really wrong with Ruby except to much deer poop. You it all off with very fair pricing.

First BEST first impression we've had since moving to NY. We have liked our past vets in the area-…read moreand I feel this one though went above and beyond discussing our pups' chronic issues. Truly had given us new hope for their condition.

Wonderful location, easy free parking, super nice staff. Brand new beautiful practice! Dr Brunson…read moreis very patient and knowledgeable! His staff are kind and friendly, caring.

Our dog is sick. Lethargic today and tail between her legs. Our normal vet is closed (it's Black…read moreFriday) and we were happy when someone from here answered after calling all around. But after taking our info and almost scheduling an appointment once they realized we weren't patients they refused to schedule. So they have time and space but they refuse to help our dog

My dog had surgery at MVAH and I want everyone to know that the ENTIRE staff was wonderful and I -…read moreand my dog - could not have gotten through the process any better than we did if it wasn't for their help. From the front desk, to medicine dispensing and explanations, to their phone calls to check up on my dog (and me), each doctor and staff member involved showed patience with all my questions, and more. They took the time, they understood what my dog and I were going through and genuinely cared. MVAH is a special place!!!

Lost 2 cats to them they dont know what they r doing cost alot of money and got 2 dead cats never…read moreagain

My cat who never had a seizure had one while being examined. Maybe this practice is good for dogs…read morenot cats.