A huge thank you to Dr. JoAnn Levy & Kim who came monthly (for 5 months) to care for my very…read moreanxious cat, Snickers, while I was away. Snickers doesn't like men doing anything medical on her, so my dad called them for routine things that needed to be done monthly and he was consistently impressed with their professionalism, kindness, and sensitivity to Snickers' particularities. He said they were always easy to work with and he fully trusted that Snickers was in good hands with them. I felt completely confident in their abilities and appreciate their caring demeanor. If you're looking for a service to come to their home with skill and bedside manner, look no more - Doorbell vet saved the day in my situation! They were very easy to work with and appreciate them taking such care of my sweet kitty.

Our dog passed away in June, when we notified doorbell vet of the passing one of their employees…read morewent and told their family members right away without giving us the opportunity to share with our family and friends. Also, on a separate occasion we questioned the vet about the medication they were prescribing to our dog. They took immediate offense and terminated us. When we asked about the medications, they refused to give any information out

Love everyone . Quite knowledgeable when it comes to pet care They are reasonably priced as wellread more

We met Dr Scott Miner and his Brighton Animal Hospital during the Spring of 2020 and in the midst…read moreof the COVID Pandemic. We need to have a cancerous growth removed from our dog. The care and compassion from Dr Minor was AMAZING; even when the growth returned and we had to make the hard decision to euthanize her. In 2021, we brought our chocolate lab in for X-rays and again experienced AMAZING compassion and service. Fast forward to a month ago. We tried to have the newest member of our pack, our 15 month black lab seen for what seems to be allergies. However, this time I am met with...you have not spent $$$ here in over 3 years, as a result, your pets are NO LONGER patients here and we will NOT accept them back as NEW patients! When I pressed for a why, I was told the "new" owner's policy is if you are not willing to come in annually and pay for a well visit and vaccinations for each dog, your business is not welcome! I cannot stress how SHOCKED we are to hear how little value we and our pets are because we won't agree to annual revenue to the practice. This is in NO WAY the experience we were acustom to AND expected to be treaty with so little value. SHAME ON YOU! CLEARLY PUTTING PROFIT OVER PATIENT CARE AND RELATIONSHIPS!!!

Fantastic service, this line of work is difficult, yet this Animal Clinic makes it look easy. I…read moreappreciate what they did for my cat "Toothy" and then later for "Roosevelt". Kind and professional. I was unemployed but I could still care for my pets b/c they made it affordable for me.

Excellent care for our cats - one middle-aged and one very young. Staff was very professional and…read moregentle. Social Security recipients included in city of Rochester groups eligible for subsidy.

I called with a concern and they were able to get my dog in the next day. Dr. Holly was amazing!…read more She really listened and really cared about our fur baby! We were able to get what we needed to help our Casey. I have to say that the front desk staff great, also. Very friendly.

This hospital is the best. They took such good care of my rabbit, Peanut, and the techs, reception…read morestaff and Dr Sifkarovski were so sweet to us even when I was crying emotional wreck! He did pass away at home, and I received a beautiful card in the mail from them unexpectedly. I definitely recommend this place for your pets and will utilize them in the future.

I've been a client for over a year and spent thousands. They let my rabbit pass away and treated me…read morelike me and my rabbit meant absolutely nothing because the vets were busy, they were closing soon, and many other excuses and kept telling me to call other places. The other places didn't have an exotic vet in the office I called everywhere even in neighboring states. My rabbit had labored breathing. I brought him in because it was his LAST CHANCE and they called the police on me while the lady at the front desk had a smirk on her face. He died within less than an hour or this. They then sent me my rabbits vet records via email 20 mins after he died. I never got an apology and got banned from going. And when I tell my story on Facebook and instagram they repeatedly block me.

Been with this clinic for over 20 years with my bunnies. It can be hard to find good and…read moreexperienced exotics vets. Over the years I have found they have been willing to consult on hard cases and squeeze me in for unexpected emergencies. They have always handled my bunnies very gently. If you are a new bunny owner this is the place to go. They emphasize on diet, housing and good husbandry to help you provide a long healthy life for your pets.

Dr. Heidi Aguiar Licata is amazing! She has been taking care of my cat and my whole family's…read moreanimals for years. She also specializes in Acupuncture and exotic animal medicine. The entire staff is wonderful so friendly and helpful. Great hours, including Saturdays.

Caring, thorough exams by the doctors who take their time to explain concerns and will discuss all…read moreavailable treatments. They don't just offer you the most expensive service when you could start with something a little more cost effective but still in best interest of your pet. They have great hours and always willing to get our pet in last minute with acute concerns. Highly recommend

I have been going to Laurelton Bayside for over 7 years and have have had great experiences with…read moretheir caring staff throughout that time. Unfortunately, the practice was purchased by private equity many years ago and there have been ongoing staffing issues and now they are not working with outside pharmacies so that they can funnel the business to their own pharmacy and taking the choice away from their customers. This unethical and illegal business practice is utterly despicable and shameful for whoever decided this was the right thing to do

I recently changed my dog's vet to Laurelton. I'm so glad I did! I moved vets because his other vet…read morewas so far away, and someone recommended Laurelton to me. After the first few visits I realized this is a gem of a place. The doctors are kind and caring and take the time to listen to my concerns. The receptionists are friendly and get back to me promptly. They have a wonderful system where you can leave a voice message after hours and someone will send you a text pretty immediately asking for the details of your concerns. The person responding either responds to the question then or checks with a vet and texts back soon after. Fantastic system. My dog and I feel valued and well cared for

Cat was dying. Went to the hospital. She was actively dying and they wanted to push liquids while…read moresimultaneously saying that she will die in 10 minutes and we need to euthanize to avert any pain she might be in. So you wanted to charge me hundreds of dollars to give a cat liquids only to put her down? Moreover, they were getting angry at me for not deciding to give her liquids and euthanasia because I requested lab work assuming it could maybe be fixed due to her previous good health. I felt, and it was, like they just simply wanted me to pay $500 for liquids and euthanasia even though they knew she was dying. It was sick and sadistic. The only positive is that the one assistant, who probably makes minimum wage, was genuinely compassionate. The doctor was not. The techs were not. Complete disgusting behavior.

Years ago the veterinarian care was outstanding. Then the practice was sold to a national company…read more That is when the care changed from the skilled , caring and knowledgeable veterinarians and staff changed . I finally left this practice due to multiple reasons. What the final straw was an incident with a snarky secretary . Now my pets see a veterinarian that is not dictated by a non provider organization that the veterinarian staff works for and answers to .

Dr. Rogers saved my dog Rocky's life. she is understanding and compassionate and her prices are…read morevery reasonable. I don't care about the money when it comes to my beloved Rocky's health - he is my loving boy and the staff there spoiled him and treated him with the upmost kindness. Rocky spent three nights away from home and it was agony for me but I knew he was in the best of hands. I trust Dr. Rogers completely and her staff are second to none.

When we first started going here I actually really loved it! I love that the vet gets right on the…read morefloor with the dogs and you can tell she really cares. Recently I am definitely going to be looking for another practice. What they charge is just crazy and they nickel and dime you for every little thing. I feel like there's a charge for looking right or looking left LOL I'm being a little silly but that's what it feels like! In this day and age right now who can really just drop $500 for really just basic care! They are definitely a little out of touch with the real world... Not all of us make Veterinarian money! This right here is a very reason why so many animals don't get consistent care, they make it really unaffordable! I know what they say if you can't afford the vet bills, you shouldn't have an animal but as a single mom I shouldn't have to take on a third job to pay for a vet bill ‍‍