We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.

Have been taking the Q28 bus to go to Bay Terrace shopping center. It's a scenic and smooth ride…read more Bus drivers are cordial and riders are polite as well as friendly. If you taking 7 train get off at last stop towards Flushing-Main Street. Bus is located at Lippman Plaza. It's a long ride but we'll worth it once you get to Bay Terrace for there are lots of eateries and retail shops.

Q28 Bus can be pickup in Flushing on 39th Avenue and Union Street which takes passengers to Bay…read moreTerrace. This route enables passengers to access Bayside. Announcements are extreme minimal and inaudible. Q28 Bus takes me to where I need to be, nothing more and nothing less.

I was very happy with the service received. Professional, fair rates, and the driving was very…read moresafe. Would definitely hire again in the future.

From the owner: We are committed to providing exceptional transportation services. We specialize in transporting…read moreprecious cargo... children! Our goal is to provide a more personal touch to the door to door service we provide. Not only do we provide school bus service during the year, but we also have tons of fun providing service for kids or adults birthdays, field trips, religious service outings, etc. You want to go somewhere at a discounted rate... R.R Transportation is here for you.

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....

$30 RT to Atlantic City on a weekday and they give you $30 slots play money + $15 food credit?…read more Hmm, not bad. Hopping on at convenient Borough Hall (Bklyn) at 9:25pm meant we were the 3rd to last pickup -- we snagged 2 of the last 7 seats, but my bf had to sit next to a weird smelly fat man (you can imagine the type) and I was almost trapped next to the bathroom (but was saved by my tricksy maneuvers!). Traffic to the Jersey shore on Independence Day weekend was challenging, but we arrived by 12:30, which is still reasonable (avg is 2.5 hrs). They played bad movies on the way (Fireproof + Obsessed) and the ride itself was otherwise uneventful. For the return trip, the bus arrived exactly at 6:10pm like they told us and I got back to Borough Hall at 8:30pm. PROS: - They advertise clearly online and flyers are available at the newsstands mentioned on their website. - The newsstand guy at Borough Hall was completely knowledgeable about the details, and even called to verify while I was there. (Other guys at the newsstands selling rival bus tickets knew nada.) - Punctuality. - Everyone must sit in the same seats for the return trip (smart move, to avoid cranky passengers whose "better seats" were swiped by earlycomers on the way home, but kinda sucks if you arrived early to snag a better seat like we did -- AND still had to sit next to the smelly fat man). CONS: - Their website isn't updated with the correct pickup times. Check with the newsstand guy who sells you tickets. - If you get on at the first pickup in Queens you have your choice of seats, but have to sit thru 1.5 hrs of meandering thru NYC picking up more passengers. - If you're at the last pickup and there are no more seats, you're sh*t outta luck, even if you already bought your ticket. - I felt like the $15 food credit wasn't a great incentive since I wanted to eat elsewhere but felt like I couldn't "waste" the credit. Plus, the buffet at Tropicana doesn't open til 4pm and the line at the one other eatery where it could be redeemed had massive lines!! - $40 on weekends, but the same promo offers - not worth it. Verdict? Next time I'll head into slightly less convenient Chinatown instead for the $15-20 RT buses (with $20+ play money, but no buffet). One bus company in particular drops you off at Caesars, which is closer to the center of the Boardwalk and the Piers and Outlet shops, and the bus won't make fifty billions stops to pick up passengers before leaving NYC.

NO STARS !!!! On a Tuesday, bought 2 tickets in Massapequa, only to find out a half hour later that…read morethe bus bypassed the stop. 1. excuse from card store - driver forgot 2. excuse from bus company - the filled up; 1st come- 1st serve with an attitude that made me livid!! If they filled up, why couldn't the dispatcher call the store so we could go somewhere else; when I called to advise they did not return my call

Big Ben provided us with a wonderful service in our hour of need. We are a small school and we…read moreneeded their services with short notice. They came through with fabulous service. THANKS A MILLION! I would recommend them hands down.

Big Ben Transportation is an excellent charter bus company. Best prices in town, great customer…read moreservice (Ben), and we couldn't ask for better driver, Jose! Thank you Big Ben for making our transportation easy, safe, and seamless. I highly recommend and will be using your service again! Clemy

I am going to church today jan 1st and the dispatcher who got my order got it reverse. instead of…read morepicking me up at my address, the driver went to my drop off point and then when I called, the one who received it answered in a condescending tone and lecturing me on how to order a cab! He didn't reiterate where I'm going and where to pick up. The worst part is he didn't apologize. This rude dispatcher should be fired cause he's not representing your company's standards. Happy New Year to all even though I missed the blessings of going to church because of your dispatcher's incompetence.

Our driver called me upon his arrival at the designated location & I was pleasantly surprised that…read morehe was 5 minutes early. He was very friendly and conversed with us during our trip to the airport.

My husband and I love learning about history. Tour guide, Franky and Guy, are the original New…read moreYorker. "Youse guys." The stories the can tell about New York is non stop and rich in history. I used to think New York was a dirty and scary place as it is depicted in the news and movies. Boy, was I wrong. Very wrong. Thank you Small Bus Tours NYC Franky and Guy for opening my eyes and giving me a new appreciation of New York. They're worth the money. Trust me!

Took this tour while visiting with my mom for a long weekend. We opted for this tour instead of the…read moreothers because it stated there was a one hour boat ride to see the Statue of Liberty. However, it was actually just a ferry ride, which is free, with no real organization of getting on except for running and making sure you can see the tour guide and then getting off to instantly to catch the next one back as soon as you got there. This should be explained in the details. Additionally, you do stop at the places mentioned but you do not get access to go into anything. For the Brooklyn Bridge it was basically just walking to the front for a photo and leaving. Same for Grand Central Terminal, you go in and walk around quickly while he explains a few things. For $220/pp, I expected a bit more. Martin was our tour guide and he was great. His voice was loud and he knew what he was doing. Just keep in mind that you should honestly be in shape for this tour because you are consistently having to jog/run to keep up with the tour guide to stay on schedule. I would not recommend for anyone who cannot keep up. All in all, we had a smaller group, so it felt more intimate and it was nice meeting others from different countries and states. And you are able to get nice pictures throughout.

we used rvp to transport 300 employees for a corporate event and they were great the buses were…read moreclean and drivers friendly , i will be using them again a++++ ron ny