Recently had a vehicle in and was told it was going to be 1-2 weeks. It ended up being 6 weeks…read more Every time I called it was one reason after another and no one ever reached out to me, rather I had to call and ask all the time what the status of my vehicle was. My insurance company complained they were not responsive. The body work looks good, however there are other places to go that aren't such a hassle.

Dustin and Brandon are very helpful. I called ahead to schedule an estimate, and they were very…read moreprompt. They worked with the insurance company to get the estimate, and the payment promptly. Communication on setting up an appointment to have the car worked on was excellent and easy. WE got the car into their shop, and Brandon made it a priority to have it worked on asap. Southpoint had it done in a days time with quality and as expected. They even went above and beyond to repair some of the paint dents I had with some left over paint! A+.

My daughter had a minor accident, and we needed her fender lifted so she could still drive it. I…read morecalled 30 minutes before they closed, and they told me to come right in. They fixed it, so the fender wasn't rubbing against her tire, and it took them 5 minutes. They didn't even charge us - thank you!!! They also gave me a quote if I wanted to fix it, and my daughter was ok with not fixing it at this time. If we ever need bodywork in the future, I WILL be using them!

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

I just had a rear fender bender on my 2016 Toyota Corolla repaired here per the recommendation of a…read morelocal Rochestrian. Good guy runs this place and has been in business for decades. They did good work on my car for an excellent price.

Excellent work for the estimated cost and in time that was agreed on. I really appreciated the…read moredialog to determine what parts could be fixed and what had to be replaced.

What an amazing team of employees. From the loaner ford F-150 at no charge to the estimate on my…read morevehicle. Handling my claim through the insurance company. Being willing to work with me on my deductible, by giving me a couple weeks if necessary to pick up my car. Also, They held on to my personal items that I thought were lost forever, they called me 3 months later reminding me they were still at the shop. Big Shout out for outstanding customer service, reasonable prices, ethical business standards and going that extra mile for customers that most business do not.. Thank you! Maddie, Madi, Nick, Jason, Shaun. I appreciate all of you. Outstanding!!!!

From the owner: Full Service Collision Repair specializing in Ford, Toyota, and Mazdaread more

I have used this Abra in the past and have been very satisfied with the work. However the last two…read moretimes I have called, they are 2.5 or more weeks out just to do an estimate and their work schedule is even further out! A direct competitor did my estimate the same day (vs 2.5 week wait at Abra) and was able to get the car in for repair within 10 days. Sorry but you're just not competitive any longer and I'd suggest you look elsewhere.

They're front office staff seem stressed with the work demand and may at times reflect that towards…read morethe customer, hence the minus one star. When I took my vehicle there they were right in the middle of major construction in the front of the building. The addition will add a much needed customer lobby. The current facility looks worn down in the inside with two chairs to sit in while you look at the front office staff pushing paperwork, not very appealing. David was the guy who helped to give me a quote for the repair work and handle all the paperwork between my car insurance company as well. The side of my vehicle was badly damaged from a snow accident and the estimated time David gave me to fix this was two weeks. The vehicle was fixed to the exact date that he quoted and the work ended up costing slightly more than he thought but he didn't make me cover that; he stated he would contact my car insurance company and discuss with them. All in all, they were able to get me on the schedule a week after I brought my vehicle in for a quote. The estimated repair work took 2 weeks, which is reasonable considering the extent of the damage. The vehicle was repaired on time. I only had to pay my deductible, no other hidden or unforeseen fees.

Dusty was awesome to work with during a vehicle claim through insurance! He was easy to get a hold…read moreof if needed, set expectations on timelines for repairs and kept me updated throughout it all. Is very knowledgable in handling auto claim situations and knew how to work with my insurance company to make sure things went smooth for me as the customer, I had zero stress/worry. Highly recommend!

I've had Dusty repair 4 vehicles. It's wonderful to actually talk to the person who owns the…read morebusiness and repairs the cars ....because he's skilled and cares. I wouldn't let anyone else touch one of my vehicles.