So impressed with the high quality work and communication on the recent fender repair and painting…read moreof our 2017 Buick Cascada.

Our hybrid was rear-ended and Rossi got us back on the road. Everyone was professional, friendly,…read moreand knowledgeable. The car looks perfect now, and the staff even detailed the interior of the car before returning it to us. This isn't the first time we've been to Rossi, and if we need body work in the future, we'll certainly be back. Excellent experience.

I have used this Abra in the past and have been very satisfied with the work. However the last two…read moretimes I have called, they are 2.5 or more weeks out just to do an estimate and their work schedule is even further out! A direct competitor did my estimate the same day (vs 2.5 week wait at Abra) and was able to get the car in for repair within 10 days. Sorry but you're just not competitive any longer and I'd suggest you look elsewhere.

They're front office staff seem stressed with the work demand and may at times reflect that towards…read morethe customer, hence the minus one star. When I took my vehicle there they were right in the middle of major construction in the front of the building. The addition will add a much needed customer lobby. The current facility looks worn down in the inside with two chairs to sit in while you look at the front office staff pushing paperwork, not very appealing. David was the guy who helped to give me a quote for the repair work and handle all the paperwork between my car insurance company as well. The side of my vehicle was badly damaged from a snow accident and the estimated time David gave me to fix this was two weeks. The vehicle was fixed to the exact date that he quoted and the work ended up costing slightly more than he thought but he didn't make me cover that; he stated he would contact my car insurance company and discuss with them. All in all, they were able to get me on the schedule a week after I brought my vehicle in for a quote. The estimated repair work took 2 weeks, which is reasonable considering the extent of the damage. The vehicle was repaired on time. I only had to pay my deductible, no other hidden or unforeseen fees.

I brought in a truck with some minor rust (2 locations, a few inches in size) and some stone chips…read morein the paint. The job was a general restoration; there was no collision damage. First, the good: They did excellent work; the truck looks gorgeous! They even had custom replacement vinyl decals cut and buffed all the paint that they didn't replace in order to make sure everything matched. I have no complaints at all about the quality of their work whatsoever. If I were only reviewing their work, I'd give this shop 5 stars. The bad: Their business practices leave a *lot* to be desired! Originally, I was presented with two quotes: one higher, one lower, depending on how much restoration work I wanted done (i.e., just fix the rust, or repair all the small nicks and chips too). I authorized the larger of the two, since I thought that a thorough restoration was worth the extra cost. After over a month in their shop, I received a call notifying me that the work was complete. All is well so far. However, AFTER the work was finished, I was informed that the bill was now the SUM of the two original quotes (over $5600 total -- a very unpleasant surprise!), not just the larger one that I had authorized. To add insult to injury, I was informed that using a credit card to pay would also result in a 3% surcharge above and beyond the already inflated total. This had not been discussed earlier either. Consequently, the job cost far more than what I had agreed to, and I had no option but to pay it as the work was already finished. After taking the matter up with their management, they offered to drop the 3% surcharge, but that was the extent of their accommodation. They assured me that any misunderstanding was entirely my fault. As an engineer, I deal with vendors and contractors on a regular basis -- usually for far larger dollar amounts than this -- and I've never felt misled to this degree. In summation, if you need body work, this shop will probably do good work, but be ABSOLUTELY SURE that you understand what your final bill will be when talking to them and that there is ZERO wiggle-room on their-part. I'm not sure if my experience was due to a sloppy presentation of their quotes or outright deception (it felt more like the former than the latter), but either way, I'll be avoiding this shop in the future. As always, the old saying applies: "caveat emptor."

Got my car fixed here. Nice staff. Tom, the owner is nice to talking to him. Called me to make sure…read moremy car is good, I appreciate to fix my car

I had a wonderful experience with Auto Refinishers Plus. My car had significant paint damage on…read morethe hood. They had the best prices (by far!) in town and interacted with me like a real person without all the salesman pitches that others had. My experience was less formal than with other places I checked out, but I actually preferred that. When I picked up my car I was so happy because the new paint job matched the rest of the car exactly. He did fine work at a very fair price and I would definitely do business there again.

I just had a rear fender bender on my 2016 Toyota Corolla repaired here per the recommendation of a…read morelocal Rochestrian. Good guy runs this place and has been in business for decades. They did good work on my car for an excellent price.

Excellent work for the estimated cost and in time that was agreed on. I really appreciated the…read moredialog to determine what parts could be fixed and what had to be replaced.

Had to get a few body things fixed on my car and I was looking for a reliable and reasonably priced…read moreauto body shop. Well G & J did a wonderful job! I was very impressed. Highly recommend

Great work fair price love this place .read more

Bob helped me to replace Honda Odyssey front bumper with a reasonable price and time. He…read morevoluntarily fixed scratches and cleaned front smoky headlights. Thanks Bob for all the help! and great work! Nagesh Madde Rochester MN

Bob painted fiberglass parts for my plane. It's was a very difficult process. However, when I…read morereceived the parts, I was amazed at the quality of workmanship Bob and his staff produced. In the past I had other work done by Lil Bobs and each time he has gone above and beyond. I wish other businesses would follow his lead and give the customer service and professionalism that Bob consistently delivers. Than you Bob, you are the best in the business. Brian P. Rochester, MN

What an amazing team of employees. From the loaner ford F-150 at no charge to the estimate on my…read morevehicle. Handling my claim through the insurance company. Being willing to work with me on my deductible, by giving me a couple weeks if necessary to pick up my car. Also, They held on to my personal items that I thought were lost forever, they called me 3 months later reminding me they were still at the shop. Big Shout out for outstanding customer service, reasonable prices, ethical business standards and going that extra mile for customers that most business do not.. Thank you! Maddie, Madi, Nick, Jason, Shaun. I appreciate all of you. Outstanding!!!!

From the owner: Full Service Collision Repair specializing in Ford, Toyota, and Mazdaread more