WARNING!!! DO NOT USE THIS COMPANY!!! Our ice-maker was not working. This HORRIBLE company came out NINE times over SIX months with new ice-makers & NEVER fixed the problem! We called Fields Appliance. They came out, diagnosed the problem and ordered parts. Four days later they were back with the new parts and repaired the problem. All the representatives from G&M Appliances are RUDE! Even the repairman warned us of the incompetent staff and instructed us to call HIM directly. This is the worst customer service I have ever experienced! BEWARE!!!! read more

Own several rental properties in the Daytona Beach area. Have always used G&M to service the appliances. They are Great. Professional and Honest, never had a bad experience. When I do need to replace an appliance, I have purchased from them. Good selection, good prices and knowledgeable sales staff. read more

I do not recommend this company. 6 weeks after the initial visit my washing machine is still not repaired. They have charged me 230$. They have missed appointments and not returned calls. They do not answer their phone. Buyer beware. read more

Awful Customer Service and extremely slow response time. G&M was contracted by us for driver service the end of May 2015, they took 4 days to schedule and couldn't lock down a time until the day before service. Upon arrival the service technician noted a burnt out fuse and said the part had to be ordered. He said it would take 10 days ( I could get the part online in 2 days..), then another 5 days to schedule the appt, for a total of 15 days. He showed us it turned on and left. We completed one load and the same issue occurred where it would not run. It took another 10-15 days ( oh, because i missed their call the day before service, called back on the day of service, and i needed to be rescheduled a week later!) the same part in, he blamed the fuse burning out on our dryer vent, turned it on once and left. Well we moved into a new house, new dryer vent, and it did the same thing... 1 load and wouldn't turn on again! It took 10 days to get another appt, we are now mid July, had a loaner in place of the broken one. Today I called to confirm appt, they said we needed to have old dryer hooked up...I said we would have it done by 1pm, G & M (Diane)said she would let her tech know. I called back at 115p to confirm the tech would be on site before 3p, and she said, no because she couldn't get ahold of the Tech. I have been dealing with this since May and she couldn't reach her tech.... I find it hard to believe. That tech should be fired if he won't answer his phone during the early afternoon. She then refused service in the future because of my tone with her. Well, Thank God Diane! G &M does not care about the customer, or that I have gone without a resolution for my dryer for nearly 2 months. They are not equipped to handle appliance repair. And they need to do a customer service training with their girls who answer the phone. - Jon, Ormond Beach read more

Needed replacement refrigerator, sooner than later, before everything ruined. This was the fourth time (I have a couple trailers I rent out) I had needed help in a hurry. I placed a call for a refrigerator and one was delivered before the day was out. Old one removed, new one hooked up--ice maker and all. Great company service. read more

Very responsive company. I called and was able to schedule a washing machine repair for the very next day. The technician had the necessary part in his inventory, thereby completing the repair in one visit. read more

They have been out to fix our ice maker on our 3 year old refrigerator 3 times and have yet to get it done. the first time they tried to fixed it they forgot to turn the water back on. They scheduled a 12-3 appt to replace the part, and never showed. I called the office and was told the tech came to the house and no one was home. I was there, along with my 2 daughters, and no one came to the door, knocked or rang the door bell. I was basically called a liar, and that no one was going to be coming back that day. I asked why the tech didn't call the house, or the shop when he was supposedly at my house, and was told that sometimes they do, and sometimes they don't. Oh well. Really? The worst tech service and customer service I have ever experienced. read more

HORRIBLE STAY AWAY - Lowes contracts with them for repairs and gave me an appointment window of 1-5. They wanted to come at 11 am and because I didn't answer the phone 2 hours before my appointment time they didn't bother showing up. I called them back literally four minutes after they called and they said it was "too late" and they refused to come. Lisa was nasty and unprofessional. I inquired around and was told by friends and co-workers that I was lucky to have missed them because they are unreliable and do shoddy work. read more

"Poor service. The tech came out to check my washer and said all is good. The next day I complain because I see a hose disconnected. I reconnect and it fixes my problem. They still charged me full price for poor tech troubleshooting." read more

Today is the third trip to repair my Samsung dishwasher under warranty. Everyone I dealt with from the person who answers the phone to the technician, Robert has one story...they don't care how many time they come out to repair something. You get put in the same 3 hour window of time. No apologies. Nothing. This is the worst experience I have ever had with a repair service. I will never use them again. In fact, I will be calling my regular repair person to see if he can get certified to be a Samsung certified repair person. The technician, Robert said he didn't think my 3rd call deserved priority if it would cost him money. Bottom line...don't use them if you don't have to read more

Poor service. Poor quality. Very rude people. Buyer beware. Very unhelpful. Using employees to make false reviews.

Carrie at G & M Appliances is very rude and inconsiderate. I have a warranty with HHGregg. She called me on Saturday to schedule an appointment for Monday between 9a-1p. I told her that I had a Dr appointment at 10am and was there any way that the tech could come after 10:30am. She told me that wouldn't be possible because I was 1st on the route. I chose to reschedule my mom's 1st appointment for radiation treatment because I have been without a dryer for 2 weeks. To my disappointment at 10:40am no one was at my house. When I called in and asked what happened Carrie told me that she never said that and that technicians come in at 9am to prepare for the day and then go out. I told her that it was no way possible that it takes 1 hour and 40 minutes to prepare for the day but whatever because I could have gone to the appointment. Fast forward to 1pm still no one is here and I called Carrie back to ask for a Manager. Apparently she is the Manager and Owner. Carrie says she cancelled my appointment and called my Warranty Company to cancel the order. Now I will have to wait for another company and another part. Please stay away from this company. They DO NOT DESERVE anyone's business. I am unsure how long they have been in business but I guarantee that they will not be successful or be blessed with the way the Owner treats customers. Leading comes by being a great example, and with this type of Leader the workers are sure to fail. read more

First when I called they acted bothered to make an appointment. On the appointment day, after confirming I would be home, I found a card stuck in my front door. They had come and gone with no courtesy call and no attempt at reaching me. I was at home with my cellphone on me but didn't hear the doorbell... probably because of the trucks cleaning up debris from the hurricane which were outside my home. They refused to return that day. The phone conversation ended when the person on the phone began yelling at me. Never will use or recommend to anyone. read more

Very poor customer service! We called to schedule service and were told that they couldn't have someone out until the following week. We told them what the problem was, the motherboard died, and still all they did was send out someone to look at it. It took him 3 minutes to determine that the motherboard was out, duh. He then commented that they should have sent him with the part requested and the work could have been completed. Ordering the part and waiting for it has been fun. It's been 3 weeks and still no part? The lady that we have corresponded with is extremely rude. So, part isn't due in until next week and then I am sure we will have to wait at least a week for them to have someone available to come fix it. Not a good experience at all! Might want to find a competent repair business to use. read more