Hopefully this will not have to be amended under a warranty issue but this has to be all of the dissatified customers and none of the happy ones. Clearly, if they were as bad as these reviews - they would not be in business. We actually tried to work with the Edgewater office, which has much better Yelp ratings, and just were not comfortable with them. On the other hand we were extremely pleased with all of our interactions with Kyle (Daytona). When I say all of....we have been going through remodel since JAN 24. Each time I called whether it was over our construction delays, rebates expiring, holding the prices that we had been quoted, there was never anything but exceptional customer service. The fact that Pioneer Appliance pays their sales people enough that they do not work on commissions was a lot more comfortable than 'high pressure' sales people. Yes, I'm sure they get bonuses and different promotions - thoroughly understandable in a sales environment. Truly sorry that so many folks had a negative experience with post delivery issues. I may be back out here to adjust this review but for now, nothing but five stars for Pioneer Appliance Daytona, Kyle and the delivery crew! read more

Ordered our appliances from them. Took over 4 months and still don't have our stove. The delivery people show up with no warning or call totally on a random day. They dented the door of a brand new house and left the fridge uneven. We called them to come back and when they did they said the floor was not level. They at least leveled the doors at that time. Took three times to they could level the actual fridge. The sales man was great at first and when we went to discuss our delivery service he didn't seem to care. He told us that "I am sure they ordered you a new one" which after a few more phone calls found out they did nothing. I would highly recommend shopping around!! As we are paid in full and still no stove. You would think they would At least call and update us. read more

With all the joblessness you would think the two incompetent delivery people would be grateful to have a job. The door had to be reversed & now the handle wobbles, didn't have a button cover, so i'm using a magnet to hide it. grease all over appliance & inside of fridge was filthy. I'm wondering if this actually a new appliance. I have put your company name on FB, so people know not to shop at your store. Hire people that want to work for their paycheck. Tina Weedon read more

We purchased a GE profile electric range and microwave on 11/10/21. Now we have several spots on top of the cook top we cannot remove. I called Pioneer and spoke with Ben and explained our problem and asked him to send someone out to tell us how to proceed to fix our problem. He flat out refused to do anything at all to help us with our problem. I cannot believe t read more

As a long-time customer of Pioneer Appliance Company, it saddens me to be writing this review. I have purchased multiple appliances from this company and was previously happy with the products and installations. My recent purchase of a refrigerator could not have been worse. Everything was fine, until it came time to deliver and install the new fridge. At the time of the sale, the salesman Terry Dean asked me what floor my condo was on, I told him it was the second floor. A single installer showed up, quickly determined he couldn't possibly handle this installation himself, and left immediately. After calling back into Terry, I was informed that it would be an additional $200 for them to send out 2 installers the following day. This company claims to be professional and has been in business long enough to know that they would need 2 installers. After much back and forth they sent out 2 installers, not budging on charging me FOR THEIR INCOMPETENCE. The 2 installers showed up and not only damaged the refrigerator, but my walls and floor also. After speaking to Patrick about this, they were supposed to send someone out on 11/28/22 to look at the damage. They of course didn't show up, and STILL offer no form of customer service, and have nothing but excuses to try to get out of repairing what THEY DAMAGED. I have now demanded that they file a claim with their insurance and send an adjuster out to correct the damage caused by the incompetent installers. As I stated I'm a long-time customer, and do NOT appreciate this company so blatantly screwing its elderly customers and not keeping their word. I have already informed all my friends and family in the area to steer clear of this joke of a business. They are more than happy to take your money and continue charging you for their own issues while consistently demonstrating their lack of morals and integrity. This has been the worst experience purchasing an appliance I have ever had, and I will be filing a complaint with the BBB, and if this isn't resolved, I will seriously consider lodging a complaint with the Florida Attorney General. Do yourself a favor, don't give these dishonest people a dollar. read more

I have used them for years. Reliable, trusted in the local community. I have had more then one conversation with a builder that says that they only use pioneer. My husbands family has used them since they opened. Good people. read more

Built a new home from Paytas and they sent us here for appliance selection. When we first walked in, we weren't sure based upon the place if we were going to be picking out iceboxes and pot-bellied stoves rather than modern appliances, but don't let the décor fool you. The salesman did not act like a regular salesman, and worked within our budget. We ended up with much higher end appliances than I figured based upon the Paytas allocation! He was not constantly trying to upsell, but instead actually consistently showed us merchandise that was on sale which not only fit the need, but allowed us to extend our budget. We also were in the market for a washer / dryer and settled on the Speed Queen. For an amount comparable to a high-middle brand, we got a washer / dryer that will last nearly forever. In case you didn't know, Speed Queen makes those washers and dryers that laundromats use. In fact, the model we bought is also sold by Pioneer to laundries, they just add a coin box to them. Not a super-fancy duo with a lot of bells and whistles, LED lighting, Bluetooth or stuff like that - just a tremendously durable laundry pair at a good price. If you have kids, and do a lot of laundry, I would especially recommend you go to Pioneer and buy a set of them. With some big box stores closing and simply lacking service capabilities (read: Best Buy), we were happy to give our business to a locally owned, family run business that treats you fairly. Most highly recommend! read more

Purchased a built in refrigerator 13 months ago from Pioneer Appliance with extended warranty. Ice maker stopped working. Called Pioneer , no service, called extended warranty company they said Pioneer to service. Recalled Pioneer they stated they do not service what they sold. Having to get GE to come and service not sure how many weeks it will take to get fixed. DO NOT use Pioneer Appliance nor purchase their extended warranty! read more

Beware! The service department is terrible and the service manager needs a course in customer relations. I bought a very expensive refrigerator. 3 years later I had to call them for repairs - twice within a month's time. 3 years is a short time in the life cycle of a refrigerator. Twice I had walked into a kitchen with water all over the floor. When I asked the service manager if she thought it was possible that the service technician didn't fix the root cause problem the first time, she replied "No. And if you want to call GE and pitch a fit to see if you can get them to do something for you, go ahead". She also said it is possible that the very next day after a second repair "the compressor might go bad". When I asked her if they basically have washed their hands of me after I bought the fridge she said "yes". WTF? This is the absolute worse customer experience I have EVER had. read more

Damsel in distress. . .I bought a GE French door refrigerator from Pioneer Appliance a few months ago. When I opened the freezer drawer this morning and pulled out the top tray somehow the top tray came off the track and I could not close the freezer compartment. I called the store and within 15 minutes someone from the store was at my house and fixed the problem in just minutes. You cannot beat this family business for great, timely service!! read more

Ordered A New Speed Queen Washer late last year, & it still has NOT arrived despite several delivery promises. Have called numerous times, & keep receiving Lame Excuses from company staff. Totally disgusted with Pioneer Appliance & their total disregard for quality customer service & their lack of caring for the customer in general. Just keep getting told it's on order & to be patient. Several months of waiting is More Than Patient. Have lost all respect for Pioneer Appliance & will NOT purchase from them again in the future. Their Sales Department Is Totally Unreliable & Unrealistic With Delivery Dates & Not Truthful. read more

Recently completed a kitchen remodel and bought all new appliances from pioneer. Their prices beat both Lowes and Home Depot and the customer service was amazing. So friendly, knowledgeable, and patient. Wish every major purchase could go as smoothly as my transaction with Pioneer! read more

Pioneer appliance is the absolute worse if you buy from them be prepared for the most terrible repair or I should say attempted repair after 4 trips and 8 weeks my dishwasher is in the garage. When Alex and Paul took it out the dishwasher the hot water was not completely turned off and by the time I discovered the water, the wall to the sink was totally wet and is moldy.Pioneer absolutely would take no responsibility and told me it was out of their hands. they haven't gotten better since the 2012 review BEWARE read more